Moved off family plan to a single account - disgusted!

Recently I planned to move off my family's shared plan and on to my own for work purposes. I confirmed with multiple Verizon employees through chat and phonecalls that this would be acceptable. I could get a new phone and my own plan, etc, etc. On the day I decided to do this - I had a chat box up with Verizon so everything would go well. He mentioned that in order to do this transaction over the internet, I would need to get a new number and couldn't port my old number over. I decided this was OK and put my order through. After I received my new phone and activated everything, I noticed my old number was still listed on our family share account, so I called to make sure this would be taken care of properly and that my parents wouldn't get billed for any further usage. The gentleman said he would take it off their account right away and that everything looked good from his end.
The next month my Mother gets her bill and there is $850+ of nonsense charges. $600 of which was for a phone that wasn't returned, and $250+ was for early termination fees on my old line. As it turns out, there was a glitch in the systems which was expecting a return of a super old LG flip phone that I had activated temporarily while I was between phones. I was able to call and get this removed... but they are refusing to take off the early termination fee for my old line. It's very frustrating that they said this wouldn't happen - yet it did - and they're not willing to take it off. Verizon is still getting both of our business and we are tied into contracts, it's not like I jumped ship. Now they are telling us to re-activate my old line with an unused generic phone for $20/month until my contract expires because it will be chepaer. A decent idea, but it still doesn't make the situation right. I would never have gone through with this whole switch if I would have known there would be an ETF involved.
Very disappointing. Does anyone have any ideas?
thanks,
-Luke

sip3131 wrote:
Recently I planned to move off my family's shared plan and on to my own for work purposes. I confirmed with multiple Verizon employees through chat and phonecalls that this would be acceptable. I could get a new phone and my own plan, etc, etc. On the day I decided to do this - I had a chat box up with Verizon so everything would go well. He mentioned that in order to do this transaction over the internet, I would need to get a new number and couldn't port my old number over.When you were told that you couldn't port your old number over, that is essentially correct. When you port a number, you take it from one provider to another. You were staying with the same provider, so when the CS rep checked to see if you could port your number, it was most likely listed as unavailable to be ported to Verizon, since it was already there. What you wanted to do was to sign an Assumption of Liability(AOL) and transfer your number to an individual account. I decided this was OK and put my order through. After I received my new phone and activated everything, I noticed my old number was still listed on our family share account, so I called to make sure this would be taken care of properly and that my parents wouldn't get billed for any further usage. The gentleman said he would take it off their account right away and that everything looked good from his end. If this is what you asked for, it looks as if this is exactly what you got. Your parents are not getting billed for any further usage. An ETF is not a bill for usage, but for early termination of your contract. Unfortunately, it seems that you did not explain what you wanted very well to the CS rep and are going to have pay for that mistake.
The next month my Mother gets her bill and there is $850+ of nonsense charges. $600 of which was for a phone that wasn't returned, and $250+ was for early termination fees on my old line. As it turns out, there was a glitch in the systems which was expecting a return of a super old LG flip phone that I had activated temporarily while I was between phones. I was able to call and get this removed... but they are refusing to take off the early termination fee for my old line. It's very frustrating that they said this wouldn't happen - yet it did - and they're not willing to take it off. Verizon is still getting both of our business and we are tied into contracts, it's not like I jumped ship. Now they are telling us to re-activate my old line with an unused generic phone for $20/month until my contract expires because it will be chepaer. A decent idea, but it still doesn't make the situation right. I would never have gone through with this whole switch if I would have known there would be an ETF involved.
Very disappointing. Does anyone have any ideas?
thanks,
-Luke

Similar Messages

Is it possible to split a number off family plan and start separate account?

is it possible to split a number off family plan and start separate account?

I was just coming to check how to do this.
I added my mom and step dad to my account now want them off. I pay the majority of the bill and it's getting expensive. Just found out my mom get's a big discount through her work. 26% of bill, $50 dollars off of Smartphones, plus her company will reimburse her $65 a month towards her bill. Can't believe I've been paying all this time.

I want to get off the plan start a new account but can't contact account owner

Hi,
My brother and I have been on the "NATIONWIDE TLK&TXT SHARE 700" plan and the account owner is a friend of our family.
I have almost fulfilled my two year contract (it will be over in about 1 month) and we would like to upgrade to a new Iphone and put my name as the account owner (none of us had enough credit by the time we got these phones from Verizon, but now we are able to pay our bills and would like to be responsible and keep privacy).
I've noticed that in order to accomplish AoL, curruent account owner needs to call Verizon and authorizes the account transfer, but the problem is, I haven't been able to contact her for a month(she won't answer the phone and no call back has been received...).
So I was thinking I should just give up keeping my number and start a new contract and a plan with my brother.
My question is, as just an account member (not owner or manger), can my brother and I get off the plan without owner's permission? She and I are not on the same plan and she actually gave me some kind of password so that I could manage some stuffs with customer service. I was actually able to cancel my mother's line from the family plan one year ago with that password , but I wonder if I could do the same thing with both my brother's and my lines without owner's permission.
If I can do that, is there any way to keep my numbers when starting a new account without having current account owner involved since I can't reach her?
If I start a new account and a plan with my brother and get the phone with 2-year-contract, rather than just upgrading to an iphone (while keeping my number under the current account owner like now), how much money will I be losing? Would it be a lot?

whatwhywhere wrote:
My question is, as just an account member (not owner or manger), can my brother and I get off the plan without owner's permission? She and I are not on the same plan and she actually gave me some kind of password so that I could manage some stuffs with customer service. I was actually able to cancel my mother's line from the family plan one year ago with that password If you were able to do this, then you must be an account manager
, but I wonder if I could do the same thing with both my brother's and my lines without owner's permission.
If I can do that, is there any way to keep my numbers when starting a new account without having current account owner involved since I can't reach her? If you are an account manager, I would think you should be able to accomplish this. You should call *611 or go into a Verizon store to find out.
If I start a new account and a plan with my brother and get the phone with 2-year-contract, rather than just upgrading to an iphone (while keeping my number under the current account owner like now), how much money will I be losing? Would it be a lot?
If you start a new Family Plan with 2 lines instead of remaining part of a Family Plan with 3(or more) lines, you could end up paying more. Not knowing what your arrangement is, though, we cannot begin to tell you how much more you would be paying.
For example:
700 minute Family Plan with unlimited texting for 2 lines would be $99.98/month + tax for a total of ~$50/person.
700 minute Family Plan with unlimited texting for 3 lines would be $109.97/month + tax for a total of $37/person.
Any add ons such as insurance, data, etc... would of course be extra. You may also have to pay a security deposit in addition if you do not have much of a credit history.

Using a phone from a Family Plan to a Single Line Plan

I am currently on a Family Plan and looking to switch to my own Single Line Plan. I would like to use my iPhone 6 and the same number on the new plan. Is this possible?

You'd need to do an Assumption of Liability. From this link:
My Verizon FAQs | Verizon Wireless
note # 2 under Assumption of Liability.

Want to get off family plan and go to individual plan

I am on a family plan with an edge agreement and for personal reasons would like to be on my own. My contract is up in June of this year. What are the steps to doing so? If I do it before June, how much will it cost me? Thanks for the help!!

Jnny2581,
Being able to establish your own account is always nice to be able to do. Since you are on our Edge program, you will have to complete that agreement before you are able to make this change. Assuming, you want to keep your number that is.
ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Moving from Family Plan to Individual

I've gone to three different Verizon Stores and have been given three different answers - none of which are helpful. Maybe someone could give me an answer here?
I am currently on my family's shared plan, and I want to switch to an individual plan and upgrade to a Droid 2 (aka much higher payment and more expensive phone). But I am not eligible for an upgrade until May 2011.
The first employee I talked to told me that this cannot be done, unless I agreed to pay full retail price for the phone with a new contract.
The second employee told me that this could be done at new 2 year contract price, but I would have to get a different number.
The third told me that if changed to an individual plan on my current phone, gaining financial responsibility of my account, then I may be eligible for an upgrade to a smartphone early.
I just can't believe that Verizon is unwilling to help, when I'm trying to spend more money with them!
If anyone could help me, it would be greatly appreciated!

k_fuller87 wrote:
I've gone to three different Verizon Stores and have been given three different answers - none of which are helpful. Maybe someone could give me an answer here?
I am currently on my family's shared plan, and I want to switch to an individual plan and upgrade to a Droid 2 (aka much higher payment and more expensive phone). But I am not eligible for an upgrade until May 2011.
The first employee I talked to told me that this cannot be done, unless I agreed to pay full retail price for the phone with a new contract. If you are not eligible for an upgrade till May 2011, then what the rep said is correct - to upgrade through Verizon you would pay full price for the Droid 2.
The second employee told me that this could be done at new 2 year contract price, but I would have to get a different number. Also correct - you do nothing with the family plan, leave your line there (let someone else have that phone and number) and start your own account with anew number, and a discounted Droid 2.
The third told me that if changed to an individual plan on my current phone, gaining financial responsibility of my account, then I may be eligible for an upgrade to a smartphone early. Also true...
I just can't believe that Verizon is unwilling to help, when I'm trying to spend more money with them!
If anyone could help me, it would be greatly appreciated!
Not sure what you want to hear...all that the reps told you are options for you.

How to transfer a number from a family Plan to a personal account?

I need to transfer a # from a family Plan to another person outside the plan

http://www.att.com/esupport/article.jsp?sid=KB94735&cv=820

Taking two people off family plan

Okay, heres whats going on. I put two people on a family plan a year ago this month. We were living in the city and got great reception but now they live out in the sticks and have been complaining about crappy reception. What would the etf be? I googled it and got too many different answers. They have regular ol basic phones, no smartphones. Either way, they dont like the idea of paying it all at once. I saw in another thread someone mentioned to just get the plan down to where i need it and block everything on the others and just have them pay 10 a month (for the line fee or whatever). Can i have them do this for the next year and then just cancel the phones when the contract is up? I am sure they would be more than happy to just pay the 10 a month. Granted its probably close to the same price but this would be easier for them im guessing.
Please let me know. I really appreciate it!

With non-smartphones, the ETF is $175 minus $5/month for each month that you have completed on your contract. After 1 year, that would be $175 - (12) * $5 =$175 -$60 = $115 that each would have to pay. To pay for the line service each month for the remainder of the contract would $120 each plus taxes which probably are about $4/month for each line.
Yes, you can put the restrictions on their lines and just pay the line charge each month, also.

Switching From Family Plan to Single Plan

I currently am the primary line on a family plan with myself and two other people. I want to upgrade to a smartphone using my NE2 this summer.
I wanted to know:
. would upgrading my primary line using NE2 affect the other two lines?
. would their contract ending date change?
. would I be able to add the mandatory unlimited data plan to just the primary and leave the others untouched?
. can the two secondary lines be discontinued once their contract ending date comes? (sometime in November)
. then, I would have one line left on the family plan - would I then be able to change the family plan to a single line plan so I don't have to waste minutes that I'll never use?
Thank you.

inquisitive wrote:
I currently am the primary line on a family plan with myself and two other people. I want to upgrade to a smartphone using my NE2 this summer.
I wanted to know:
. would upgrading my primary line using NE2 affect the other two lines? No - each line has a separate contract.
. would their contract ending date change? No, see above answer.
. would I be able to add the mandatory unlimited data plan to just the primary and leave the others untouched? Yes
. can the two secondary lines be discontinued once their contract ending date comes? (sometime in November) Yes. Be sure to ask that your service be discontinued on the last day of your billing cycle, both to avoid pro-rating changes AND to avoid having to pay for service that you won't use.
. then, I would have one line left on the family plan - would I then be able to change the family plan to a single line plan so I don't have to waste minutes that I'll never use? Yes
Thank you.
You can change your plan at any time - and once the other two lines are dropped, it will shift to a single line and you can adjust the minutes as needed. The lowest individual plan is 450 minutes.
HTH,

Double charge full month of Family Plan which only used for 7 days and full month of individual plan

I changed from Family Plan to Individual Plan and I got only refund back $9.99 for one line that stay with Verizon but I got charged double both Family Plan and Individual Plan for full month without any credits for 23 days of unused Family Plan. ($120-discount Family Plan + $39.99-discount Individual Plan) per 1 month (from 06/07 to 07/06).
I am asking the credit of unused 23 days of Family Plan back into my account when I changed from Family plan to Individual plan then I got the answer like this which I do not agree at all.
"As the previous rep stated since the numbers were ported out the bill continued to bill until the end of the current bill cycle. This is the reason why there was no credit issued for the first month in advance. Had the numbers not been ported, and instead disconnected, there would have been a refund issued for any unused portion of the service"
I never saw any clause saying that porting numbers would not get credit issued for any unused portion of the month billed in advance.
I expected refund 23 days credit of the Family plan from 06/06 to 07/06 back to my account since the family plan supposed to be disconnected on 06/07 but because of porting time schedule from other carrier so that all 4 lines completely disconnected the service 1 week later which is on 06/13/2012 and only 1 line(my current number) left as individual plan as it planned originally 06/07.
Family Plan with corporate discount: $120-$16 cisco discount/month------> each day is: $104/30 days= $3.46/day
23 days unused of Family Plan is : $3.46 x 23= $79.58
I still expect missing credits into my account: $79.58-$9.99= $69.59.
At the least if you want to take away the $16 discount for the last month of Family plan, then you still owe me the refund of ($69.59-$16)= $53.59

verizonloyal wrote:
You left out the next important sentence ..... If it is your intention to fool all other members, please correct it.
This is the path for the whole thing:"Customer Agreement"
http://www.verizonwireless.com/b2c/support/customer-agreement
I am not a Prepaid customer and I will be entitled to a refund of unused charge from an advanced month charge. Any cancellation should honor that..I called the customer representative to ask in advance what happened when I plan to keep only one line and change to individual plan ,she assured me that I will get credits for any unused of Family Plan of the advanced month, the new Individual Plan charge will take over and I would not get double charge at all.
I am the customer with Verizon very long time, more than 5 years and I can not believe that you charged me double like that.
Please return me back my money.
I am NOT trying to fool anyone. As with the sentence you highlighted, if what I highlighted ONLY pertained to prepaid customers, it would have indicated it in the sentence. Since it did not, it DOES NOT. Postpaid customers are NOT mentioned at all within the section about porting numbers. Are you saying since they are not mentioned that postpaid customers CANNOT port their numbers? Didn't think so. The entire paragraph is about ALL Verizon customers EXCEPT the sentence which specifically singles out prepaid customers. You are responsible for all charges until the end of the billing cycle from the point of porting, not from when you asked to be ported. Therefore you are responsible for the charges for the "Family Plan" until the end of the billing cycle.
Unfortunately, you only left ONE phone on the account when you ported out your numbers. Therefore the single line could NOT have been left on a Family Plan, and was therefore migrated to an Individual Plan. AT MOST, you would be entitled to a prorated refund of the $9.99 access fee FOR THAT ONE LINE, since that line was not canceled due to the porting. However, you should ONLY be responsible for Individual Plan charges from the point your single line was migrated until the end of the billing cycle, NOT for an entire month of service. Of course, your bill would show that the following month was being charged, too, since Verizon charges a month in advance.
While Verizon may refund you more money just to placate you, according to the CUSTOMER AGREEMENT, you are not entitled to it.
Good luck.

Seperating Family Plans

Hello there,
I am looking to seperate my family plan of 4 lines, to 2 Family plans each with 2 lines on it. I am wondering if I were to seperate the plans, and one of the phones was eligible for an upgrade, would I still be eligible for the upgrade or would that reset my 2-year contract at that time? Should I upgrade the phone and then seperate the two plans or is it safe to seperate them and then upgrade? Also, at the time of seperation, does there need to be a credit check or do they base it off of previous payments with the company?

schuitema45 wrote:
Hello there,
I am looking to seperate my family plan of 4 lines, to 2 Family plans each with 2 lines on it. I am wondering if I were to seperate the plans, and one of the phones was eligible for an upgrade, would I still be eligible for the upgrade or would that reset my 2-year contract at that time? Should I upgrade the phone and then seperate the two plans or is it safe to seperate them and then upgrade? Also, at the time of seperation, does there need to be a credit check or do they base it off of previous payments with the company?
There should be no problem/change with your upgrade status when you change your plan as indicated. Each lines contract duration will be transferred to the new plan. It will make no difference when you upgrade the eligible line.
I am assuming that each of your 2 family plans will have different account owners. The account owner of the original plan would already have "credit history" and not need a credit check. Account owner #2 would probably require a credit check and/or credit deposit to complete the assumption of liability.

I want to get off my family plan and start a new single-line plan.

(I'm not sure if this is posted in the right place, forgive me if it is)
Here's my issue. I'm currently a secondary line under my dad's line for Verizon. Now, I love verizon, and I want to keep them as my service provider and keep my phone number. But, my dad has not had a job for almost a year and does not pay the cell phone bill on time, to the point where I can't even get on My Verizon and edit our plan or anything. I also no longer get along with my dad and will be moving out soon. I cannot give him half of the phone bill which I would so willingly pay, because any money he receives, no matter what it's purpose, he spends on cigarettes and lotto. So quite frankly, I'm afraid of losing my phone service because of him.
I want my own SINGLE line. I am perfectly able to pay my bill on time (I've already checked out possible plans). I need to break off of my dad's family plan. Please help.

This thread should help.
http://community.vzw.com/t5/Calling-Plan-Change/AoL-question/td-p/656805

Switching from Family Plan to Business account

I have been a customer of Verizon for years & have boasted about the service they provide. However, recently I have tried to change my account from a Family Plan (5 phones) to a Business Account (needing 7-10 phones) & found Verizon was far from accommodating. After setting up the account with a rep, I was informed that my company did not have enough credit history & I would need to pay a $125 deposit PER PHONE. This is insane. I could understand if I were a new customer, but I have a perfect payment history with Verizon for the past 4-5 years & they want an $875 deposit just to change my plan.
Oh, the rep was quick to inform me that I would receive my deposit back in a year with interest. What an idiot...don't patronize me! In a small business, cash is king. Every dollar my company spends must see a 2 dollar return minimum....quickly. Verizon is clearly making a statement that if you're an existing customer, they'll give you great service...but you're stuck in your plan. Verizon also clearly has no intention in helping small businesses grow.
In doing the math, I have found it cheaper to pay off & end my current Family Plan with Verizon & join Sprints business plan. I really don't want to, but might have to....unless Verizon steps up & does the right thing.

Verizon will screw small business out of money any way they can. I got screwed when my business experienced call volume surge and incurred a massive overage amount. No notification from Verizon whatsoever. They at least cut the overages in half.

When I want to update my app a different account comes up now. Wierd. It's the family plan owners id...why is this happening and how do I fix it?

Upon wanting to update some of my apps, I now get prompted to login with the owner of the family plans login.
I have my own account attached to this phone. Why is this now happening and how do I return it to update my apps with my login ID?

Did you by chance accidentally purchase these app with the different account?
Because all apps are tied to the apple id that was used to purchase it.
You can also check settings - appstore - apple id - if it isn't your id, log out and log in with your id.

Family Sharing vs using single iTunes account - can I switch?

I currently have my iTunes account used on my devices, and also use it for my daughters' iTunes account on their iPods. They do not have their own iCloud account at all at this point.
I am planning to give them their own iCloud accounts with their new iPods at Christmas, and want to make sure I understand how Family Sharing works before committing to it. Some of what I have heard about it does not seem to be any better than what I currently do with my wife - we have our own iCloud accounts, but share the same account (mine) for purchasing.
If I set up my kids (age 10) under family sharing as kids, and would rather still use my account for purchases, is that possible? I assume that I could still enter my credentials into the purchasing section of their iPods, even though they have a kids iCloud account, correct? Or does it somehow lock out the ability to do that if you have the account set up for a child?
I probably will just use the family sharing setup, with their accounts set up for purchasing, but with me approving, but I want to be sure I can still put my account in instead as well, just in case I want more "control" over what they get.
Does anyone know?

Has anyone tried this?
If you have a child Apple ID set up under family share, can you put in your (adult) Apple ID into their "iTunes & App Store" section on their iPod, to effectively bypass the adult consent, but require me to put in MY password for their purchases on their device?
I want to give them their own Apple ID so they are not sharing mine for data. I am not wanting to fake their ages and set up their own adult account, but not sure I want to fully embrace the apparently cludgy Family Sharing setup by Apple.
If someone has their child set up under family sharing, can you try going to their "iTunes & App Store" section, and see if it would even allow you to enter in your iCloud credentials, or if it is locked out by family share? You shouldn't have to actually submit it to see.

Moved off family plan to a single account - disgusted!

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