Moving from Family Plan to Individual

I've gone to three different Verizon Stores and have been given three different answers - none of which are helpful. Maybe someone could give me an answer here?
I am currently on my family's shared plan, and I want to switch to an individual plan and upgrade to a Droid 2 (aka much higher payment and more expensive phone). But I am not eligible for an upgrade until May 2011.
The first employee I talked to told me that this cannot be done, unless I agreed to pay full retail price for the phone with a new contract.
The second employee told me that this could be done at new 2 year contract price, but I would have to get a different number.
The third told me that if changed to an individual plan on my current phone, gaining financial responsibility of my account, then I may be eligible for an upgrade to a smartphone early.
I just can't believe that Verizon is unwilling to help, when I'm trying to spend more money with them!
If anyone could help me, it would be greatly appreciated!

k_fuller87 wrote:
I've gone to three different Verizon Stores and have been given three different answers - none of which are helpful. Maybe someone could give me an answer here?
I am currently on my family's shared plan, and I want to switch to an individual plan and upgrade to a Droid 2 (aka much higher payment and more expensive phone). But I am not eligible for an upgrade until May 2011.
The first employee I talked to told me that this cannot be done, unless I agreed to pay full retail price for the phone with a new contract. If you are not eligible for an upgrade till May 2011, then what the rep said is correct - to upgrade through Verizon you would pay full price for the Droid 2.
The second employee told me that this could be done at new 2 year contract price, but I would have to get a different number. Also correct - you do nothing with the family plan, leave your line there (let someone else have that phone and number) and start your own account with anew number, and a discounted Droid 2.
The third told me that if changed to an individual plan on my current phone, gaining financial responsibility of my account, then I may be eligible for an upgrade to a smartphone early. Also true...
I just can't believe that Verizon is unwilling to help, when I'm trying to spend more money with them!
If anyone could help me, it would be greatly appreciated!
Not sure what you want to hear...all that the reps told you are options for you.

Similar Messages

Remove data plan from family plan with basic phones?

Is there a way to remove a data plan from a family plan with just basic phones on it? We used to have a $20/month basic plan until we had to get a data plan for our son's iPhone. He no longer has the iPhone with Verizon and has removed his line from the plan because he has an Android with Sprint. We also were required to use the data plan because we at one point had one of those "Hotspot" devices as a temporary solution for at-home Internet until our DSL line could be fixed. As of now we no longer have the hotspot device or the iPhone, but we still have a data plan that is patently useless because all we have are basic phones. On the My Verizon Wireless website, it says that "your text and data are now bundled with your plan" or something to that effect. I don't want to be paying extra for a useless data plan that we don't need or want because we are not in the market for fancy smart phones or tablets any time soon.
Is there any way to unbundle or detach the data plan so that we no longer have one and just have the unlimited text and calling plan without data? Our daughter is fine with her EnV Touch from 2005 and us old folks are perfectly content with the basic flip phones. Is the EnV a data phone too, in which case we should get rid of the EnV Touch in favor of an even more "basic" basic phone? She's not much of a technology buff like her brother is and has even suggested getting rid of the "fancier" phone that she has for a basic flip phone. Are we stuck with the data plan unless we break everyone off from the family plan (it's just me, my husband, my daughter, and my sister for right now) and move everyone to pay-as-you-go or no-contract? Wouldn't that end up costing more in the long run? How can we get rid of this annoying and expensive data plan that nobody on our network even uses and is causing a headache of expense?

As I understand the plans now (and this could be wrong, they change so often I get confused!!) to have the "pay as you go" data, on the More Everything, you have 700 shared minutes. To bump up to unlimited minutes, there is an attached data plan of 500 MB, and the total cost for 4 basic phones, unlimited minutes and text, 500 MB data, is $100/mo ($20 for each basic phone line access, and $20 for the data). The 700 shared minutes and pay as you go data is $85.
You can change your plan at any time.

How do I switch from group plan to individual plan?

I have been in a plan with three individuals included on the plan. How do we go from a group plan to individual plans if it was under the name of just one individual? Can we just keep our individual numbers and just move to individual plans?

I can help you, Shockrift. You can also go onto individual plans and stay on the same account. http://bit.ly/xdDajD I must advise that this will increase your monthly cost. Please let me know if you need additional assistance.
ChaunceyM_VZW
Follow us on twitter @VZWSupport

Downgrade from Business plan to Individual

Hello,
Does anyone know if it's possible to downgrade from my current Business plan to Individual? I was using Business because I had CC running on two computers. I am going to be getting rid of one of the computers so now I'll only need CC for one.
I'm hoping that I don't have to cancel my subscription altogether just to subscribe & download everything again.
Thanks!

The individual plan has always allowed 2 activations, so I have no idea why you bought a business plan
Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac does not matter... 2 on the same operating system, or 1 on each
-Both computer Cloud subscriptions may not be in use at the same time
Adobe contact information - http://helpx.adobe.com/contact.html may help with a change
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Drop an "out of contract" line from family plan, but keep the number

I have a family plan with 4 numbers. One of the numbers (let's call it line#1) is out of contract, so I can drop it without penalty. However, this is my daughter's number and I really don't want it to change. Another of the numbers (line#2) is still under contract, but it is a phone number I don't need any more. Verizon will not let me "swap" these numbers and keep line#1 while dropping line#2 -- unless I pay the termination fee on line#2. So, I'm wondering if this will work:
1. Port line#1 TO Google Voice (paying $20 to do so). This will cancel the Verizon contract for line#1.
2. Activate my daughter's phone with line#2, and configure GV to forward calls/texts from line#1 to line#2.
3. Wait a few days for things to stabilize.
4. Port line#1 FROM Google Voice back TO Verizon, replacing the line#2 phone number.
At the end of this process, I will have effectively dropped the Verizon contract for line #1, have line#1 take over the contract formerly owned by line#2, and removed line#2 from my Verizon account. This is exactly what I explained to 3 different Verizon people, both over the phone and in a store -- and they claim that they can't do it because "the phone number is tied to the contract". They won't let me "swap" or "port" a number within my account, but they will let me replace the phone number on a currently active contract with an external number that gets ported in to Verizon. So, I need to port line#1 OUT of Verizon (paying Google $20 to do this) and then turn around and port it back IN to Verizon, replacing the line#2 phone number I no longer need. I don't see a reason why this will not work, unless Verizon has some self-serving rule about not porting in a number that was recently ported out. (Is there a "waiting period" involved here?) It's idiotic to me that Verizon would rather have me give $20 to Google to port a number out and back in rather than allow me to swap phone numbers on my Verizon account.
Any thoughts?

Thanks, 21stNow and Brian68.
Understood. I use Google Voice as my primary number now, but my daughter would prefer not to mess with it. She wants HER number (line#1) to show up on outgoing calls/texts using the native dialer/messaging apps. She has an iPhone, and I'm an Android guy, so I don't know how well GV integrates with the iPhone's native dialer/messaging apps. (On my Android, my GV number shows up on outgoing calls from the native dialer by choosing to "Use Google Voice to make all calls" in the GV app. I suspect this would be the same on the iPhone. However, texts sent using the native messaging app (not GV) come from my actual cell number -- even if I change the "Callback" number to my GV number.) I suppose I could train her to use GV for messaging, but GV does not handle MMS or group texts -- it just ignores them! I don't care about this, but my 20 year old daughter does!
Regarding being unable to port the number back into Verizon, is this a restriction because it is a former Verizon number? As I understand it, I can log into MyVerizon and choose to "Change Mobile Number" on one of my active contracted lines. There is an option to port in a number to replace the number currently on that line. Other threads suggest that porting from Google Voice works the same as a landline port. Has anyone tried this and had success/failure?

Switching from Family Plan to Business account

I have been a customer of Verizon for years & have boasted about the service they provide. However, recently I have tried to change my account from a Family Plan (5 phones) to a Business Account (needing 7-10 phones) & found Verizon was far from accommodating. After setting up the account with a rep, I was informed that my company did not have enough credit history & I would need to pay a $125 deposit PER PHONE. This is insane. I could understand if I were a new customer, but I have a perfect payment history with Verizon for the past 4-5 years & they want an $875 deposit just to change my plan.
Oh, the rep was quick to inform me that I would receive my deposit back in a year with interest. What an idiot...don't patronize me! In a small business, cash is king. Every dollar my company spends must see a 2 dollar return minimum....quickly. Verizon is clearly making a statement that if you're an existing customer, they'll give you great service...but you're stuck in your plan. Verizon also clearly has no intention in helping small businesses grow.
In doing the math, I have found it cheaper to pay off & end my current Family Plan with Verizon & join Sprints business plan. I really don't want to, but might have to....unless Verizon steps up & does the right thing.

Verizon will screw small business out of money any way they can. I got screwed when my business experienced call volume surge and incurred a massive overage amount. No notification from Verizon whatsoever. They at least cut the overages in half.

Switching From Family Plan to Single Plan

I currently am the primary line on a family plan with myself and two other people. I want to upgrade to a smartphone using my NE2 this summer.
I wanted to know:
. would upgrading my primary line using NE2 affect the other two lines?
. would their contract ending date change?
. would I be able to add the mandatory unlimited data plan to just the primary and leave the others untouched?
. can the two secondary lines be discontinued once their contract ending date comes? (sometime in November)
. then, I would have one line left on the family plan - would I then be able to change the family plan to a single line plan so I don't have to waste minutes that I'll never use?
Thank you.

inquisitive wrote:
I currently am the primary line on a family plan with myself and two other people. I want to upgrade to a smartphone using my NE2 this summer.
I wanted to know:
. would upgrading my primary line using NE2 affect the other two lines? No - each line has a separate contract.
. would their contract ending date change? No, see above answer.
. would I be able to add the mandatory unlimited data plan to just the primary and leave the others untouched? Yes
. can the two secondary lines be discontinued once their contract ending date comes? (sometime in November) Yes. Be sure to ask that your service be discontinued on the last day of your billing cycle, both to avoid pro-rating changes AND to avoid having to pay for service that you won't use.
. then, I would have one line left on the family plan - would I then be able to change the family plan to a single line plan so I don't have to waste minutes that I'll never use? Yes
Thank you.
You can change your plan at any time - and once the other two lines are dropped, it will shift to a single line and you can adjust the minutes as needed. The lowest individual plan is 450 minutes.
HTH,

Change from Family Plan to Single Plan

I have a family plan with 2 lines. Mine is the primary line, but we have about a year and a half left on our contract. I need to change my plan so that I do not have the family plan anymore, and just keep my own line. My question is, will I be charged extra fees to drop a line, will my bill go down or stay the same, and will I lose my unlimited data?

Both lines started a new contract about 6 months ago? (that's how I read we have about a year and a half left on our contract) Is there someone who is to take over the second line? If you got two discounted phones 6 months ago, then both lines are under contract. There will be an ETF on the line you cancel - $350 less ~$60 if it is a smartphone, $175 less ~$30 if it is a basic phone that was purchased initially.
I don't know what your plan is now, or what you might change it to, so I have no idea if the bill will go up or down. You said you have unlimited data now, so you must have had the plan prior to this recent upgrade.... however, if you change plans (and dropping a line and switching to an individual plan will be a plan change) then it's likely the unlimited data will not carry over to the new plan.
Each line has it's own contract and upgrade eligibility. Call #UPG on each phone to see when each line is eligible for an upgrade and when the contract ends for that line (or log on to MyVerizon as the account owner and view the information for each line there)
Post back if you have further questions - you really didn't provide enough information to give you a more definite answer.

Remove 1 phone from family plan

How would I remove 1 phone from a family plan that is past its 2 year contract?

The ETF for a smartphone starts at $350 and drops $10 for each month of you contract you complete. Basic phones would be half that($175 start, $5/month decrease).
Additionally, whether or not you have a smartphone or basic phone ETF depends on which type of phone you purchased at your last contract signing, NOT necessarily on which type of phone you currently have active on your line. For example, if you last purchased a smartphone when signing a contract but now have a basic phone active on your line, your ETF would still be that of a smartphone.

Moved off family plan to a single account - disgusted!

Recently I planned to move off my family's shared plan and on to my own for work purposes. I confirmed with multiple Verizon employees through chat and phonecalls that this would be acceptable. I could get a new phone and my own plan, etc, etc. On the day I decided to do this - I had a chat box up with Verizon so everything would go well. He mentioned that in order to do this transaction over the internet, I would need to get a new number and couldn't port my old number over. I decided this was OK and put my order through. After I received my new phone and activated everything, I noticed my old number was still listed on our family share account, so I called to make sure this would be taken care of properly and that my parents wouldn't get billed for any further usage. The gentleman said he would take it off their account right away and that everything looked good from his end.
The next month my Mother gets her bill and there is $850+ of nonsense charges. $600 of which was for a phone that wasn't returned, and $250+ was for early termination fees on my old line. As it turns out, there was a glitch in the systems which was expecting a return of a super old LG flip phone that I had activated temporarily while I was between phones. I was able to call and get this removed... but they are refusing to take off the early termination fee for my old line. It's very frustrating that they said this wouldn't happen - yet it did - and they're not willing to take it off. Verizon is still getting both of our business and we are tied into contracts, it's not like I jumped ship. Now they are telling us to re-activate my old line with an unused generic phone for $20/month until my contract expires because it will be chepaer. A decent idea, but it still doesn't make the situation right. I would never have gone through with this whole switch if I would have known there would be an ETF involved.
Very disappointing. Does anyone have any ideas?
thanks,
-Luke

sip3131 wrote:
Recently I planned to move off my family's shared plan and on to my own for work purposes. I confirmed with multiple Verizon employees through chat and phonecalls that this would be acceptable. I could get a new phone and my own plan, etc, etc. On the day I decided to do this - I had a chat box up with Verizon so everything would go well. He mentioned that in order to do this transaction over the internet, I would need to get a new number and couldn't port my old number over.When you were told that you couldn't port your old number over, that is essentially correct. When you port a number, you take it from one provider to another. You were staying with the same provider, so when the CS rep checked to see if you could port your number, it was most likely listed as unavailable to be ported to Verizon, since it was already there. What you wanted to do was to sign an Assumption of Liability(AOL) and transfer your number to an individual account. I decided this was OK and put my order through. After I received my new phone and activated everything, I noticed my old number was still listed on our family share account, so I called to make sure this would be taken care of properly and that my parents wouldn't get billed for any further usage. The gentleman said he would take it off their account right away and that everything looked good from his end. If this is what you asked for, it looks as if this is exactly what you got. Your parents are not getting billed for any further usage. An ETF is not a bill for usage, but for early termination of your contract. Unfortunately, it seems that you did not explain what you wanted very well to the CS rep and are going to have pay for that mistake.
The next month my Mother gets her bill and there is $850+ of nonsense charges. $600 of which was for a phone that wasn't returned, and $250+ was for early termination fees on my old line. As it turns out, there was a glitch in the systems which was expecting a return of a super old LG flip phone that I had activated temporarily while I was between phones. I was able to call and get this removed... but they are refusing to take off the early termination fee for my old line. It's very frustrating that they said this wouldn't happen - yet it did - and they're not willing to take it off. Verizon is still getting both of our business and we are tied into contracts, it's not like I jumped ship. Now they are telling us to re-activate my old line with an unused generic phone for $20/month until my contract expires because it will be chepaer. A decent idea, but it still doesn't make the situation right. I would never have gone through with this whole switch if I would have known there would be an ETF involved.
Very disappointing. Does anyone have any ideas?
thanks,
-Luke

Moving from family line to personal line on another carrier

Hey Everyone
I recently got employeed at sprint and the employee plan is less than my line on my parents family share is, i was wondering if i would be charged anything to port my number over because my contract isnt up till december. Thanks for the Help!!

Yes, the answer has not changed. See your previous thread linked below.
http://community.vzw.com/t5/Other/Early-Termination-fee/m-p/542846

Double charge full month of Family Plan which only used for 7 days and full month of individual plan

I changed from Family Plan to Individual Plan and I got only refund back $9.99 for one line that stay with Verizon but I got charged double both Family Plan and Individual Plan for full month without any credits for 23 days of unused Family Plan. ($120-discount Family Plan + $39.99-discount Individual Plan) per 1 month (from 06/07 to 07/06).
I am asking the credit of unused 23 days of Family Plan back into my account when I changed from Family plan to Individual plan then I got the answer like this which I do not agree at all.
"As the previous rep stated since the numbers were ported out the bill continued to bill until the end of the current bill cycle. This is the reason why there was no credit issued for the first month in advance. Had the numbers not been ported, and instead disconnected, there would have been a refund issued for any unused portion of the service"
I never saw any clause saying that porting numbers would not get credit issued for any unused portion of the month billed in advance.
I expected refund 23 days credit of the Family plan from 06/06 to 07/06 back to my account since the family plan supposed to be disconnected on 06/07 but because of porting time schedule from other carrier so that all 4 lines completely disconnected the service 1 week later which is on 06/13/2012 and only 1 line(my current number) left as individual plan as it planned originally 06/07.
Family Plan with corporate discount: $120-$16 cisco discount/month------> each day is: $104/30 days= $3.46/day
23 days unused of Family Plan is : $3.46 x 23= $79.58
I still expect missing credits into my account: $79.58-$9.99= $69.59.
At the least if you want to take away the $16 discount for the last month of Family plan, then you still owe me the refund of ($69.59-$16)= $53.59

verizonloyal wrote:
You left out the next important sentence ..... If it is your intention to fool all other members, please correct it.
This is the path for the whole thing:"Customer Agreement"
http://www.verizonwireless.com/b2c/support/customer-agreement
I am not a Prepaid customer and I will be entitled to a refund of unused charge from an advanced month charge. Any cancellation should honor that..I called the customer representative to ask in advance what happened when I plan to keep only one line and change to individual plan ,she assured me that I will get credits for any unused of Family Plan of the advanced month, the new Individual Plan charge will take over and I would not get double charge at all.
I am the customer with Verizon very long time, more than 5 years and I can not believe that you charged me double like that.
Please return me back my money.
I am NOT trying to fool anyone. As with the sentence you highlighted, if what I highlighted ONLY pertained to prepaid customers, it would have indicated it in the sentence. Since it did not, it DOES NOT. Postpaid customers are NOT mentioned at all within the section about porting numbers. Are you saying since they are not mentioned that postpaid customers CANNOT port their numbers? Didn't think so. The entire paragraph is about ALL Verizon customers EXCEPT the sentence which specifically singles out prepaid customers. You are responsible for all charges until the end of the billing cycle from the point of porting, not from when you asked to be ported. Therefore you are responsible for the charges for the "Family Plan" until the end of the billing cycle.
Unfortunately, you only left ONE phone on the account when you ported out your numbers. Therefore the single line could NOT have been left on a Family Plan, and was therefore migrated to an Individual Plan. AT MOST, you would be entitled to a prorated refund of the $9.99 access fee FOR THAT ONE LINE, since that line was not canceled due to the porting. However, you should ONLY be responsible for Individual Plan charges from the point your single line was migrated until the end of the billing cycle, NOT for an entire month of service. Of course, your bill would show that the following month was being charged, too, since Verizon charges a month in advance.
While Verizon may refund you more money just to placate you, according to the CUSTOMER AGREEMENT, you are not entitled to it.
Good luck.

Charges associated with switching from Family to Individual Plans

Is there any kind of penalty charge for switching from a family plan to an individual plan when it is the secondary line that is being removed and the secondary lines' contract is complete?

skiibojosh wrote:
Is there any kind of penalty charge for switching from a family plan to an individual plan when it is the secondary line that is being removed and the secondary lines' contract is complete?
Thanks to the community members for your input. Hello skiibojosh, adding to what was stated, Are you just wishing to change your calling plan so each line remains with Verizon Wireless under their own individual plan You can always change your calling plan online without a penalty as it is not related to a customer agreement. I hope your line that completed the contract does remain with us. We desire to provide your line with best calling plan available. Here's a link that goes over the individual calling plans we currently offer. Additionally, there are great benefits with having a family share plan. However, depending upon your specific circumstances, if you desire to have both of lines on an individual plan, you could process a calling plan change online at My Verizon. It is suggested to change the calling plan effective on your next bill cycle to help avoid any prorated charges. If you need additional assistance with doing a calling plan change, send me a private message with your contact information.

From individual to family plan (one phone from Amazon wireless, the other an Iphone)

Alright, stay with me here.
My fiance and I are currently on separate family plans with our respective parents. We are about to start our own plan together, but her family's contract ends a few months after mine.
I want to get the HTC incredible 2 from Amazon wireless. I would have to start an individual plan because she's not ready to switch over.
She wants to get an Iphone, which you can't get through Amazon wireless. We'd have to go to Verizon, best buy, etc.
Can we easily go from having me on an individual plan to a family plan? And would she still get the rebate for the Iphone (making it only $200)?
Thank you.

Do you want to keep your current phone numbers? If so, you will need to do an Assumption of Liability for each line to transfer them from their current account into your name. It's a simple process, and free, you just call or visit a Verizon store with the current account owner and do the paperwork. Verizon will do a credit check, and you may have to pay a deposit.
If you do an AoL, your contract end date stays the same, and you keep your current number. You could do an AoL now, upgrade your phone when it is eligible, and then move your wife's phone over whenever you're ready (with another AoL). You don't have to wait for the contract to end. Doing an AoL and starting a Family Share plan with the transferred line is also easy, they can probably take care of it for you at the same time.
Each line on your plan will have its own contract, so if you want to upgrade at different times and/or at different places, you can do that.

Change from individual Verizon plans to family plan?

Wife and I both have individual Verizon plans. Just want to see if a family plan makes more sense?

You want to use the Assumption of Liability process to merge two individual accounts into one family plan.

Moving from Family Plan to Individual

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