Movie controls stopped working

my movie controls have stopped working
such as
the trans port controls appear when I move the mouse
using the escape key to cancel out of the movie
the ONLY way I can close a full screen movie is to click it and look for an 'x' in the upper left corner.
I am on a mbp retina runing the latest os/itunes.

I am having a similar problem with my two MacBook Pros, but only with You Tube.  When I play a You Tube video on my even older Mac Pro, the volume is fine.  I've researched this extensively, but will admit I'm not too good at understanding all the options in the Mac Preferences.  Nevertheless, I've tried multiple suggestions to no avail.  Were it not for the fact that YouTube works fine on my MacPro, I'd believe it was a You Tube problem.  But I don't. 
All three computers are running the same Mac OS. 

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