Movie I Purchased Doesn't Show Up as Purchased

I have a Movie* in my library that I purchased as a DVD/digital copy combo. In iTunes on my computer, the "Get Info" shows it as "Purchased by:" me with the correct Account Name, so it ought to be something I've "purchased" as far as iTunes is concerned, right?
But when I go to iTunes from my iPad or Apple TV, it doesn't show up and I can't download it over the air on the iPad and I can't watch it on my Apple TV.
Is there anything I can do to fix this situation?
* Thor

Hello,
Did you solve this as I have the same problem with 3 films I purchased and would appreciate any help.

Similar Messages

  • HT203167 A movie I purchased in the iTunes store is missing. It isn't hidden and doesn't show up in search. I've followed support steps.  Where is it and how do I find it?  I believe I originally purchased the film on my 1st Gen AppleTV.

    A movie I purchased in the iTunes store is missing. It isn't hidden and doesn't show up in search. I've followed support steps.  Where is it and how do I find it?  I believe I originally purchased the film on my 1st Gen AppleTV...other movies show up. Help.

    It was Love Actually. It's been in my library a few years but is now missing. It's odd...it isn't even in the iTunes Store anymore. I think there is a rights issue because a message appeared in the store saying it wasn't available at this time in the U. S. store. Still, if I bought it years ago it should be in my library or I should get a refund....

  • Movie purchased on iTunes doesn't show up on Apple TV. Any ideas why?

    Hi,
    I just paid to rent a movie from iTunes on my Macbook. Switched on AppleTV to sit and watch it, and it doesn't show up in my Purchased area in movies.
    Tried turning "home sharing" off, then back on again to reset it.
    Tried logging out of my account, into my wife's, then back to mine hoping that would 'refresh' it.
    Still nothing.
    Am I doing something wrong.
    P.S. The reason I didn't rent it thru AppleTV is that it was trying to charge it to my credit card, yet I have credit in my iTunes account and want to use that instead (hence why I did it thru iTunes on my macbook instead)

    You rented the movie, you didn't purchase it.
    Assuming you have now let it fully download to your computer, look under the computers section on the Apple TV.

  • I purchased a movie from itunes on my ipad but it doesn't show up in my library.  It shows up in my history of purchases when I open that page but it is not noted in the list of purchases with all my other purchases.  Any idea why?

    I purchased a movie from itunes on my regular ipad but it doesn't show up in my library.  I am able to view it via my movies icon on the Ipad I used when purchasing it but it does not show up in my purchases listing to download to my ipad mini.  Also if I access my itunes account it does not show up in the history of purchases listing like all my other purchases but it does show up when i open that page at the very top; separate form the list.  I've tried everything to get it to show up so I can download/view it on my ipad mini.  

    Hi adtsalmon,
    You can only watch the movie on the device you rented it on. Here's a snippet from the Apple Support site (italics mine):
    If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
    If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
    Here's the link to the Movie Rentals FAQs site FYI:
    http://support.apple.com/kb/HT1657
    Hope this helps!
    Cheers,
    GB

  • HT204370 Purchased movies doesn't show in the purchased section of iTunes?  Why not?  If I want to watch again do I need to repurchase?  Thanks!

    Hi all, I bought a copy of Leon on my iPad 2.  Now that I've watched it I've deleted it, however it doesn't show in the purchased section of iTunes?  Why not?  If I want to watch again do I need to repurchase?  Thanks!

    Welcome to the Apple Community.
    Redownloading of movies is only available in the US at this time, even then not all movie studios are allowing their content to be redownloaded.

  • Purchased Movie Doesn't Show As Purchased

    Several years ago I purchased "Facing the Giants" and have enjoyed watching parts of it on occasion. I went to watch it today, and there's no indication that I ever purchased it. In iTunes I can see the few other movies I purchased under the quick link purchases dropdown, but this one is no where to be found (except in my playlist but then it says it can't find it when I try to play it). There isn't anything hidden on my iTunes.
    I don't want to repurchase it.
    Thoughts?

    If the film is no longer in your country's store, or if the rights-holder has removed it and replaced it with a new version, then you won't be able to redownload it. If it is the same version that's still in the store then check to see if you've hidden it from the Purchased section : iTunes Store: Hiding and unhiding purchases - Apple Support
    You say that it shows in a playlist but doesn't play. If you still have the film listed in the Movies part of your iTunes library, then even if you don't have the actual file on your computer, iTunes won't let you redownload it as it will assume that you still have the film somewhere - you would need to delete it from Movies to be able to redownload it (assuming that the version that you bought is still in the store).

  • HT5085 I purchased the Veronica Mars movie and it shows in my purchases but I can not download the movie.  When I look at downloads it says all previously purchased items have been downloaded but the movie doesn't show in my library and it won't download

    I purchased the movie Veronica Mars.  It shows in my purchases but it does not show in my library.  When I check for downloads available it says that I have downloaded all purchases in my account but this one is not there.  So frustrated with this whole system. 

    Does it show via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes for downloading ?

  • How do I delete a movie off my iPhone that doesn't show up in iTunes?

    I purchased this movie on iTunes at least 3 years ago, and both my brother and I recall deleting it. It doesn't show up in my iTunes (therefore I can't sync it on or off), nor my brother's. And I updated my iPhone 4s to iOS 7 a couple of days ago, and I just realised now that I have this movie on my phone, of which no one knows where it has come from. how do I delete it and where would it have come from if it's not on my computer?
    P.S. I only sync my phone on my Mac OS X.

    .  Another strange thing is that in ITunes "Photos" at the bottom where you see the colored visuals of what applications are using space "Other" consumes more than half my space.
    that can sometimes happen, when trying to update the software failed. Then partially downloaded updates will take up a lot of space. Photos synced to iDevices can only be removed by syncing again.
    If syncing again with just one small album with a single photo selected will not remove the synced albums, back up the iPhone to iTunes and restore the device to factory settings:
          iOS: Back up and restore your iOS device with iCloud or iTunes
    Restoring should get rid of the "other" and the synced albums.

  • HT4539 Downloaded movie from iTunes in iPad but doesn't show up

    I tried purchasing a movie from ITunes on my computer first and it wouldn't finish so then I tried downloading it directly from the IPad and it doesn't show up at all. Am I missing something?

    I haven't seen this or read about it here, but this is what I'd try, in order:
    (I am assuming you activated the ipad, right? If not, do that first.)
    1) Press and Hold the Home and Wake Sleep buttons until the Apple Logo appears.
    2) If that doesn't work, try a reset, To reset go to Settings, General, Reset, Reset.
    3) Reinstall itunes on the computer.

  • I purchased 20 copies of the King of Math App in VPP and downloaded the codes but it doesn't show up in Apple Configurator. What do I do now?

    I purchased 20 copies of the King of Math App in VPP and downloaded the codes but it doesn't show up in Apple Configurator. What do I do now?App not showing

    If you click View, Show Sidebar you will see the other libraries under Shared in the left hand column. Click on the Library you want and you can expand it to select Music, Movies etc. Select whatever items you want and click import if you want to move them to your Library.
    You will have to have all computers authorised with the relevant Apple ID's
    Store  >  Authorise this computer...
    This is separate from the Home Sharing username and password and is to allow playing of DRM Movies, TV shows etc from the other computer.
    If both Computers use the same apple id this step is not required.

  • Itunes movie doesn't show up on Apple TV

    My movie shows up on itunes on my computer. I can play it and send it to view on Apple TV but it doesn't show up on Apple TV's menu and all the other movies on my iTunes do. Any thoughts? (I have checked different lists on Apple tv).

    Do you have an iCloud account?  Sometimes they end up there.

  • I just purchased a new computer and downloaded I tunes but when I go to sync my iphone and ipad touch my library from my old computer doesn't show up on the new one. Only the purchased itumr dongs come up. How do I get my original itunes library?

    I just purchased a new computer and downloaded I tunes but when I go to sync my iphone and ipad touch my library from my old computer doesn't show up on the new one. Only the purchased itune songs come up. How do I get my original itunes library?

    Have you copied your content over from your old computer and onto the new on ? If not, and you still have your old computer, then there a number of methods described on this page which you can use to copy your library over : http://support.apple.com/kb/HT4527 . If you no longer have your old computer then have you got a backup of your content that you can copy onto the new computer and add into iTunes ?

  • HT201401 I have my a song purchased from Itunes and would like to use part of it for a ringtone and get all the way thur the process of getting it to my phone but it goes to sync to my phone it doesn't show up in my phone like it says it is suppose to und

    I have my a song purchased from Itunes and would like to use part of it for a ringtone and get all the way thur the process of getting it to my phone but it goes to sync to my phone it doesn't show up in my phone like it says it is suppose to under ringtones. Does anyone have any tips on how to do this.

    http://osxdaily.com/2010/09/04/make-free-iphone-ringtones-in-itunes-10/
    https://discussions.apple.com/message/17777381 - making a ringtone
    Getting ringtones folder to show in iTunes - https://discussions.apple.com/thread/2629494 - iTunes > Preferences. Under the General tab below Show, confirm Ringtones is selected

  • My iTunes account indicates I purchased a movie, but it does not show up in my library.

    If I go to iTunes, open my video library, there is a blank banner for the movie in question. If I try to play it I'm told "The movie "The Place beyond the Pines" can not be used because the original file could not be found. Would you like to locate it?" I have searched the entire computer and the file does not exist, but my iTunes user account says it has been downloaded and will not give me the option to download it again. If I go to "get info" for the movie it tells me the location is file://localhost/C:/Users/xxxx/iTunes/iTunesMedia/Movies/The Place beyond the Pines(HD).m4v , but I can't find that location.

    Hello dblboinger,
    Sorry to hear the movie you purchased from iTunes is not playing.
    I recommend deleting the video from iTunes and downloading "The Place Beyond the Pines" again from your list of purchases. You can find the steps to do this under the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    If you are still not able to play the movie, you can report an issue with the movie purchase using the steps in this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Best,
    Sheila M.

  • Windows not recognizing my time capsle - I just purchased a new computer that runs windows 8 and it doesn't want to recognize the time capsule as an external hard drive (ie doesn't show up under my compter).  I've downloaded airport utility...

    I just purchased a new computer that runs windows 8 and it doesn't want to recognize the time capsule as an external hard drive (ie doesn't show up under my compter).  I've downloaded and run airport utility, but it seems to have a hard time finding the time capsule...maybe one out of 10 times it will find it.
    What's more, when I look under network infrastructure under the control panel, it shows my Broadcom ADSL centurylink Router...so I'm wondering if my modem/router combo is overriding the router function on my timecapsule and the time capsule is not being used as a router...
    Any help much appreciated!

    In this case the TC should be in bridge mode.
    Win8 is still problematic. Try using ethernet instead of wireless. I think the drivers are poor still and it is well worth having a try via ethernet if you haven't already.
    Otherwise you will need to wait for apple to release bonjour for windows 8 and airport utility.. which is not out yet.
    Also make sure the windows is set to home, not work or public.. even turn off the firewall.
    Open windows explorer and type the TC ip address into the address bar.. (none of which is perhaps the same.. I gave away windows at vista.. shudder)
    \\TCIPadderss.

Maybe you are looking for