Moving MobileMe address to icloud now

My grandmother never moved her mobileme email address to icloud. We are no longer able to access it and there doesn't appear to be an option to move it over any longer. I called apple directly and the person who answered the phone refused to even transfer me to a department to discuss the problem. Is her email address gone or can it still be recovered?
Btw, I went to icloud.com, entered her email address, and went through the recovery process but it did not work. For the birthdate verification it says the date is wrong (obviously it's not) and for the option to send a password reset to another address nothing ever happens.
So I'm stumped. Advice?

As the MobileMe account was not migrated it has been deleted, including the entire contents of the iDisk and the emails: these are not recoverable by any means.
You can reactivate the email address (but not its previous contents) by going to System Preferences>iCloud on a compliant Mac (Lion 10.7.2 or above) or an iOS5/6 device and signing in with the address, then activating Mail.

Similar Messages

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    Winstone
    Thanks
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    <Edited by Host>

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  • HT204053 Now I've got it totally screwed up.  I have one address for iCloud and another for iTunes.  I would rather have only 1 but can't make the forms fill out correctly to do that.  What now?

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    Welcome to the Apple Community.
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  • Want to change the email address I used to setup Icloud initiatally.  Can I do that? If I change apple ID do I lose all information in Icloud now?

    want to change the email address I used to setup Icloud initiatally.  Can I do that? If I change apple ID do I lose all information in Icloud now?

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    More information on aliases here:
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  • How do I set up a second email address in icloud....it opens it in Mobileme??help

    I am trying to add an additional email address and when I do it opens it in mobile me.....not sure what I am doing wrong...should it be @me.com or @mac.com....I thought @mac.com but it does not acknowlege it.....I would think this would be easy....I sure it is and I am just missing something.  HELP
    thanks

    If as your signature states you are using 10.6.8 (if it isn't correct please update it to prevent confusion) then you need to set Mail up manually to access an existing iCloud account's email - the method detailed in this page gets round Snow Leopard's tendency to dump you into a MobileMe account:
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  • HT4899 I have NEVER used my icloud email address and am now getting spam mail to services I have NEVER signed up to.  Should I conclude from this that Apple have sold my details on?

    I have NEVER used my icloud email address and am now getting spam mail to services I have NEVER signed up to.  Should I conclude from this that Apple have sold my details on?
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    Nobody want to receive spam, but it's a fact of life. Apple is certainly not selling your address on to spammers, and it's possible that the spammer has been guessing at possible addresses and has hit on yours.
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  • ICloud telling me email is taken.  The email is my mobileme address.  What gives?

    I am trying to set up email and Notes back up in iCloud and am required to set up an iCloud email account.  I have a .me account already and when I enter this in the prompt on my iPhone4 it says the email is already taken.  What can I do about this?
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    Thanks,
    Dean

    i,ve spent 2 days on this, doin me head in, and not a fan of ios5 at this point in time. What i have discoverd is that the itunes ID works on all things ipod touch 3g, ipod touch 4g, and iphone4 to download and sync some items. for photostream and notes+email to work you have to use a new me.com email address (even though I have a paid for me.com email address, it does not give an option to sign in using that email address.
    I have also dicovered that everything needs to identical for actual syncing. Even then notes don,t sync and email syncs on 2 items but not the others. so now I have what apple call a synced, ipod touch 3g, ipod touch 4g, iphone4, Appe tv, and Mac all syncng with different bits of info on each one. No 2 of them have the exact same info. Mobile me disk space is impossible to access after icloud update, so I don,t know why I am paying for 20gbs of cloud space that I can,t use.
    I,m giving up on it at this stage, have searched through millions of forums and other websites etc, and now am completely disgusted with the ios5 operating system. Any good that it may have brought has now been diminished to anabsolute distust of it all and I may never try to resolve it, as I don,t think any update should need this level of customer interaction to get it to work. Microsoft stopped that kind of attitude 3 or 4 upgrades ago. It appears that apples need to have a media event is more important than its cstomers accessing what is in my opinion a BETA release of IOS5 software.
    What really irks me is the fact that, as a paid up customer of mobile me, I started to lose bits of info unless I upgraded all the devices at the same time to eventually access Icloud, and then when I do it, I spend days trying to get them all to function together. If I had not had the mobile me account I woud not have needed to upgrade all the devices at the same time.
    For the record some of these are purely toys, but the phone and ipod 4g were actually accessing work related information, and now they don,t. Really really annoying.
    Incidentally I could not use the paid for mobile me email address and had to create new mobile me email addresses, which I now have cluttering up my email accounts, amd btw it seems the devices are using these email addresses for syncing hence the different information on each one.

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