Mr B. -Should install Qt 7.0.3 b4 install iTunes 6?

Question

Hello Mr. B
I am having the same problem as many others. 5 second hour glass, than nothing. No error messages. When checking the Processes, the iTunes.exe and ItunesHelper.exe are both running with allocated memory of approximately 12.8MB and 5.5MB respectively but the application does not show in the Application tab.
It is like it starts but fails to complete full startup. This is somewht backed up by my ability to kill the process tree for the iTunesHelper process, but I cannot kill the iTunes process or process tree unless I reboot the computer.
And yes, I do have Norton Internet Security 2005 and Webroot spy sweeper.
I have read some of other post and yours about doing the de-install and re-install with NIS,NAV and Sweep turned off, as well as even going to the point to disconnect the HP printer, of which I have the same model that others have had problems with. Also your post on turning of NIS2005 Automatic program.
PLAN:
1. Complete de-install of itunes, QT followed by your post on cleanup process.
Question: Should I install QT 7.0.3 separately before re-installing iTunes?
2. Reinstall itunes with NIS,NAV and Sweep turned off, printer off-line. NIS Autmoatic Program unchecked.
Comments?
Thanks
GY

Answer 1

hi Gregory!
to be honest, my role in the NIS 2005 troubleshooting efforts is "receptionist and general look-out". i don't actually have NIS 2005 (still at 2004), so i can't do any hands-on work with a PC. so my general technique is to direct people to the techniques that are working best for people. periodically i revise my information packs as more hands-on work gets done out there.
might as well try gathering together everything here. technique-wise, it's probably best to start off with "Jordana" (it's fairly easy, and works in cases when just itunes is being suppressed):
Lisa Bissell, "ITunes won't work" #4, 09:12pm Sep 28, 2005
(have i been getting the name of this technique wrong all this time?)
but if that doesn't work, there are probably QT processes being suppressed. under those circumstances, i turn to "Lorraine":
Lorraine M, "NIS/i-tunes problem rectified" #2, 01:51am Oct 17, 2005
in terms of background and resources, i'm currently looking at Glen's work on our behalf:
Glen Gardner, "NIS/i-tunes problem rectified" #17, 09:24pm Oct 22, 2005
... and a couple of Symantec troubleshooting documents that toonz tracked down for us:
http://service1.symantec.com/SUPPORT/nip.nsf/docid/2003022714315536
http://service1.symantec.com/SUPPORT/nip.nsf/docid/2003101708540036
as more information comes to hand, i'll adapt the information packs.
love, b