MSE location problem in WCS map

Hi,
I've Installed a MSE context aware services 6.0.103 and WCS 6.0.196.0 plus loaction license in a Campus with 4 WLC in 2 buildings, every buildings has 3 floor, i configure the WCS and associate the campus to MSE engine, I syncronize it with controllers and It works, but only for the ground floor of the buildings, on the other floor there are many clients but they are not visible on WCS map, I can view associated clients only on the groundfloor maps, and i check the properties of every floor but they are the same.
any ideas?
thanks
Regards

Hello,
Are the groundfloors all covered by APs on the same controller(s) and maybe the other floors covered by APs on different controllers?
Or are the same controllers having APs on either the groundfloor and other floors?
I am asking this because we may be running into a situation where the MSE doesn't correctly communicate with the controllers managing APs (and clients) on the floors where you can't see anything.
Also, is the MSE license having still free slots, or is the license limit completely consumed by all the clients in the groundfloors?
This can be verified in WCS under
Services > Mobility Services > [your MSE] > Context Aware Service > Administration> Tracking Parameters
After these first checks, I'd also verify the following:
1. The client on a specific floor should show up on the WLC under
show client detail
2. The same client should show up on WCS through a search for its MAC address.
Is the WCS pointing you to a specific map location for this client?
3. In WCS, under Monitor > Maps, do you see a client count higher than zero for those floors where you can't display clients?
4. In the floor map view of WCS, could you please confirm that you checked the "Clients" box and that in its properties you also selected "Show All Clients"?
I understand these may sound like obvious steps, but I'd prefer not to neglect anything.
Regards,
Fede
If this helps you and/or answers your question please mark the question as "answered" and/or rate it, so other users can easily find it.

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