Multiple issues with 14-f088CA over the last year

Note I would like to have sent this as an email direct to HP support but could not find an address to send it to and so have not provided the serial number - this can be provided on request
Ref: product # EOK29UA#ABL, windows 8.1
I purchased a 14-f088CA laptop at future shop, 20 July 2013. All worked well until Feburary 2014 when the touch screen stopped working. At that time we carried out a system restore which did not fix the issue. We therefore took the laptop back to Future shop who, following their diagnosis returned it to HP under warranty. HP replaced the touch screen and the laptop was then returned to us.
In June again the touch screen failed and so following another attempted system restore we again returned it to Future shop who sent it back to HP who again replaced the touchscreen (we received this back on 30 June). At the time, having had the touchscreen fail on us twice we asked for a replacement or refund however this was denied us.
The laptop worked on return but since it being returned the fan can be heard all the time (quite loudly). In addition, the laptop, which has not had much actvity on it (hence only getting in touch now!), has frozen a number of times when it has been used. The unit therefore clearly still has problems.
I note now that the 1 year warranty is complete and so Future shop will not progress this issue, however with two returns within the year and now a new problem that presumably developed with the latest repair I would ask for your guidance on how to proceed with getting this fixed.
Although I understand that these things can happen with computers I will be severely dissappointed if HP beleive that the level of unreliability this unit has given us is to be considered reasonable and any issues are not their responsibility once out of warranty.
I look forward to HP's response

I have sent you a Private Message regarding this matter.
eric-g
I no longer work for HP.

Similar Messages

As being a novice with my Mac Pro computer and Cannon 5D mark 3 camera my issue has arisen while over the last year and half, when down loading into my Photoshop Lightroom 4, my 18,000 photograph were not catalogued correctly, or hardly at all, so now ov

As being a novice with my Mac Pro computer and Cannon 5D mark 3 camera my issue has arisen while over the last year and half, when down loading into my Photoshop Lightroom 4, my 18,000 photograph were not catalogued correctly, or hardly at all, so now over several months time my photos have apparently been redirected in my libraries and have begun not appearing in their allotted frames next to their number in the library they are in. they also have a small question mark (?) next to the photo space. The frames are blank but indicates that there is a photo there. The majority of photos are blank but about a tenth are seen . i apparently need to retrace where they went but do not know how to get that done . can someone help please?

It would be difficult to tell you where to begin. If you moved photos around to different folders and didn't use Lightroom to move them, that would cause Lightroom to lose track of where they are. You have to remember that your images are not "in" Lightroom. Lightroom simply points to them wherever they are on your computer. All of the location information as well as the changes that you make to your images is stored in the catalog, which is a database. This catalog is central to the operation of Lightroom, and it's essential that you understand how it works and how to make it work for you. For all of those images that have "?" On them, or the folders that have the same, you will have to go through the process of locating them and showing Lightroom where they are located. With 18,000 images, and many of them missing, it might just be easier to start a new catalog and organize things properly from the beginning in that catalog.

I have Adobe Acrobat installed as part of the CS6 suite. It has stopped working (yet again -- it has done that three of four times over the last year). I have spent days trying to repair it; etc. without any success. The last time this happened, it was

I have Adobe Acrobat installed as part of the CS6 suite.
It has stopped working (yet again -- it has done that three of four times over the last year).
I have spent days trying to repair it; etc. without any success.
The last time this happened, it was necessary for someone from Adobe to reinstall it entirely, if I remember correctly.
I give up. Can anyone tell me what I must do get the program to actually work?
I spend more time trying to get Adobe Acrobat to work, than I do actually doing my work.
My OS is Windows 8.1. My system has 16 MB of RAM, and hard disks are not overfilled.
I run update virus checker (Kaspersky) daily.
Cheers,
Hugh

Hi Hugh ,
Could you please tell what are the challenges you are facing while trying to access Acrobat ?
Do you get any error message ?If yes ,please share the screen shot of the same.
Please try the solution outlined here: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html
OR
Try repairing it from Control panel, or try launching it with a different user account and check if it works or not.
Install the latest updates for Acrobat X from the link : http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows
and check.
Let us know how it goes,
Regards
Sukrit Dhingra

I had 41 tabs open in about six groups over the last year and a half and I just close them and exited Firefox. Is there any way to get them back?

<blockquote>Locking duplicate thread.<br>
Please continue here: [[/questions/856718]]</blockquote>
I had 41 tabs open in about six groups over the last year and a half and I just close them and exited Firefox. Is there any way to get them back?
Also, is there any way to save a group or an open session and then restore it later?

History menu, if it was destroyed in the last session
then use "Restore Previous session:" and then restore all windows also from the history menu.
If done in this session try the restore all windows under the history menu.

I have spent dozens of hours over the last years trying to find out why I get the error message "...not authorized to copy" when I try and drag a download from ADE to my nook. Why is this simple procedure not foolproof. There are hundreds of people sear

Typical - what on earth am I doing at this page and why was I sent here
Now I get a message saying there is an error and my content could not be saved
What is wrong with you people?
How can you make such a simple operation so complicated that it is festooned with error messages
LEARN THE MEANING OF FOOLPROOF YOU IMBICILES

Unfortunately you've discovered too late how important it is to maintain an up-to-date backup of your iTunes library (and all other data of value). You could, before wiping the drive, have considered making use of a commercial data recovery service that could (albeit at considerable cost) have extracted your library from the hard disk, even if virus infected.
In the absence of that option, you will need to restore the content of your library from its original sources:
Depending on your location, you may be able to re-download any iTunes Store purchases that are still available on the Store
Likewise, most digital purchases from Amazon (including auto-rip copies of purchased CDs) should be available from the Amazon Cloud and via the Amazon Music application - the same may be true of other commercial sources for digital downloads
Content imported from your CDs will have to imported again
The specific situation that you describe regarding the music imported from your friend's external HDD suggests that either the source is badly organized and/or originates from a source other than iTunes (other media players may use alternative tags for information like artist, title, album, etc. that are not wholly consistent with how iTunes handle these). Without details of the issues you're seeing it is difficult to suggest a remedy other than going through the media album-by-album, track-by-track, and correcting the inconsistencies.
In the absence of a backup or access to the original library data there is no option other than painstakingly recreating your library as described above. As you do so, you'll now realize how important creating and maintaining backups are - in my case I have at all times three separate duplicates of my library, in two different locations, where none is ever more than a week old compared to the content of my master library.

HT201302 I have an iPod touch, and want to transfer all my photos (taken over the last year) to my Windows 8 PC, how can I do this?

I believe it's 4th gen - it does have a camera (hence all the photos).
I don't want to update it to the latest iOS since I'm concerned it will slow it down too much, but it is running 5.1 I believe.
I have a Windows 8 PC and have just installed iTunes, and iCloud panel. Photostream doesn't seem to import old photos, though I've tried this route. I can't find the "enable disk use" button in the new iTunes, and when I try and open the iPod through the start menu I just find an empty DCIM folder.
Any help is much appreciated! Thank you!

On Windows, the drivers responsible for recognizing an iOS device as a camera are built into the Windows operating system. The steps below may help identify a driver-installation issue and resolve it by reinstalling these drivers. Before starting, find out if you have Windows 7 N edition. If so, see the additional information section below for a required Media Pack to recognize cameras.
From the "Unable to import photos" page.
Does Windows 8 not have these drivers? Is there a fix?

Office 365 Powershell to show email alias usage over the last year

I have users with up to 20 alias email addresses to their Primary account. I want to remove unused Aliases, but don't know which are actually used. Is there a way to see which email aliases are actually being used?

https://www.youtube.com/watch?v=tfKL6RM8hsY Happy SysAdmin Day!!
Here's some videos of people who DON'T know what a SysAdmin is...
http://go.digium.com/sys-admin-appreciation-day-2015?utm_source=elq&utm_medium=email&utm_cam...

My iphone 4 says its has to restore and ive restored it 4 times and it keeps saying i need to restore? Like honestly ive had nothing but problems with my phone for the last year

Honestly i really wanna like apple but i keep having these horrible seemly unfixable problems. i have a life and rely on my phone for social activties, school work, my job and relationships so i need it to work 95% of the time but im always let down...

Make the time and take it to the Apple Store. Make an appointment first. Or you can call AppleCare and go for a mail in replacement.

I have continuously over the last 6 months struggled with syncing my iphone and ipod with itunes The app continually crashes during the picture import. AND by the way it takes 10-15 minutes before it even attempts to import photos. The screen says impo

I have continuously over the last 6 months struggled with syncing my iphone and ipod with itunes The app continually crashes during the picture import. AND by the way it takes 10-15 minutes before it even attempts to import photos. The screen says importing photoes but doesnt try to optimize or anything for 10 minutes. I have a 3gs with 16Gb so its not a cheap phone. I have 10Gb free. I have 6600 photoes. This is very frustrating and undermines my confidence in your products. My ipod is an ipod 4 with 16Gb also. It does the exact same thing to it. The last time, I had to import photoes a few at the time and with it taking 10-15 minutes each time for 6600 photos it is a long frustrating process. But it will import every photo a few at a time. The error message is just that itunes has stopped working. no hint as to why. AND of course, my phone is out of use for the entire time. You guys must not want to believe ur phones are a necessary tool...or maybe you dont want the consumer to believe it is. I have tried to find solutions on your website as well as through other 3rd party communities. Ultimately they were of no use. I stumbled onto my solution by accident since Im a bit of a computer geek...a semi-geek.

I have this issue too, I went into my Windows event viewer. (should have looked at this a year ago when this started)
it said this
Faulting application name: iTunes.exe, version: 11.0.2.26, time stamp: 0x51253247
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x14d4
Faulting application start time: 0x01ce194399f166ba
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 0eb3c37f-8537-11e2-9351-50465d6737de
basically whenever I try to sync my ipod touch 4G 64GB it crashes iTunes when it begins the pictures. if im lucky ill get 4-5 on there before it stops responding. its not my system or anything im running win7x64 8GB DDR3 ram (Corsair XMS3) AMD FX Eight core processor.
It is silly that iTunes cannot add pictures to apple devices. it shatters whatever incline I may have to buy apple products. knda like the Airport Extreem router my dad bought the new firmware, caused my router to not function... why release firmware that breaks a product. -_- <-- off topic but still

D wont backup to icloud. it is enabled but i get a message "There was a problem completing the backup. Please try again later. I have tried multiple times over the last 24 hrs. My iphone backs up to icloud fine

Mo ipad 2 won't backup to icloud. I get a message "There was a problem completing the backup. Please try again later. I have tried multiple times over the last 24hrs but no luck. My iphone backs up fine on the same wireless network.

i have this issue to any solution yet?

HT4623 Over the last few days, I cannot update my apps or connect to iTunes using my iPad. Can anyone help with this?

Over the last few days, I cannot load the updates for my iPs apps or download any books via iTunes as it will not allow me to connect to the iTunes store.

Hi susieq2014,
When troubleshooting iTunes Store connection issues, the following articles provide the best information:
First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
If the above did not resolve your issue, refer to the following:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
- Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
- Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
- Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
- Make sure that you have an active Internet connection. You can check the user guidefor your device for help with connecting to the Internet.
- Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
- Try resetting (turning off and then on again) your Wi-Fi router.
- If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Thanks,
Matt M.

I got a new laptop (Macbook Pro) and my IPhone is synced with my previous laptop. I've recorded dozens of very long (un-emailable) Voice Memos over the last few weeks and need to get them from my IPhone onto my new laptop. How do I do this?

I got a new laptop (Macbook Pro) and my IPhone is synced with my previous laptop (which I no longer have). I've recorded dozens of very long (un-emailable) Voice Memos over the last few weeks and need to get them from my IPhone onto my new laptop.
How do I do this?
(when I click on the Sync option I get the warning: "Are you sure you want to sync music? All existing songs and playlists on the iPhone will be replaced with songs and playlists from your iTunes library." I fear that if I click this I will lose all of my important Voice Memos as well)

Just to add to what ChrisJ4203 said. You can sync them to your new computer using iTunes by selecting to Include Voice Memos on the Music tab of your iTunes sync settings and syncing. However, you still need to re-establish syncing with the new computer without iTunes erasing all the iTunes media from your phone (as the warning mentioned).
If you copy your entire iTunes folder (not just your music) from your old computer to your new one, along with other non-iTunes media you may be syncing with iTunes (such as contacts, calendars and any photos synced to your phone from your old computer) by using migration assistant of following one of these methods: http://support.apple.com/kb/HT4527, then when you sync again with your new computer it will recognize your phone and sync as it did before. You will still have to authorize the new computer for any Apple IDs used to purchase from the iTunes and App stores (in iTunes>Store>Authorize this computer).
After that you can sync your voice memos to your computer as mentioned earlier.
If you want to archive your voice memos before you do anything with iTunes, you can use a 3rd party program such as PhoneView or Touch Copy.

My Verizon wireless service at my house has begun to degrade over the last 6 Month. It has begun to be very frustrating seeing how we switched over from Satellite to Verizon 4GLTE wireless device. How do I contact someone to see what the issue may be. Z

My Verizon wireless service at my house has begun to degrade over the last 6 Month. It has begun to be very frustrating seeing how we switched over from Satellite to Verizon 4GLTE wireless device. How do I contact someone to see what the issue may be. Zip Code 22580.

Out of curiosity how much data per month are you using? Another factor could be if neighbors have all done the same thing as you and the node is being overloaded on home internet use.

In the process of reformatting my macbook pro, I saved everything but my keyword list. The keywords are with the images, but the total list I use under "Keywords" is not present. Is there a way to re-create all my keywords I've used over the last 6 year

In the process of reformatting my macbook pro, I saved everything but my keyword list. The keywords are with the images, but the total list I use under "Keywords" is not present. Is there a way to re-create all my keywords I've used over the last 6 years.

I accomplished what I needed last night. I remembered I had picked my favorite images from each year and put them in a "favorite" folder by year. These folders included 500 to 1200 images per year. I pulled up the folder for each year and highlighted all images and clicked on "Keywords" and all keywords used for all images were listed. I made those keywords persistent. It took me a while to realize I had to click on each keyword to make it persistent. After doing this for all years, I assume 95% of all keywords I have used over the many years were back in my list. I'm sure there is probably a more "technical" way to accomplish what I needed, but this seems to have worked. I also exported my list into a word document and is saved on my hard drive.
If I had not made folders with my favorite images for each year, I could not have used this method, so if you figure out a better way, I like to hear it. Thanks for your comments and willingness to help.

I am having multiple issues with syncing my iphone calendar and outlook There are often 1 hour time differences in the entries on the 2 devices and sometimes events that have been amended are not updated on iphone I mostly enter items on my laptop

I am having multiple issues with syncing my iphone calendar and outlook calendar on my laptop
I mostly enter the original items on my laptop
There are often 1 hour time differences in the entries on the 2 devices and sometimes events that have been amended are not updated on iphone

This sounds like an error in Time Zone support. The time zone needs to be the same in Outlook as well as the phone.

Multiple issues with 14-f088CA over the last year

Similar Messages

Maybe you are looking for