Multiple issues with my iPhone 3GS since 4.1; can anyone help?

Hi,
I have an iPhone 3GS 16GB which I love very much. Vital Statistics are:
Version: 4.1 (8B117)
Carrier: Voda AU 8.0
Model: MC132X
Modem Firmware: 05.14.02
I bought it through Vodafone Australia in January this year. It’s been brilliant, it is this device which convinced me Apple sold brilliant gear, and greatly influenced me to buy my iMac 27", 17" Macbook Pro, Airport Extreme, and Time Capsule.
I am a Senior Test Analyst with telco experience in all of Australia’s mobile phone operators (3, Vodafone, Optus, and Telstra). I now work for a global media company, and depend on my iPhone for phonecalls, emails, internet, getting access to my share trading platform, banking apps, calendar, etc.
I went to Germany for 2 months, and I bought the unlock from my carrier, Vodafone Australia, so I could use a usim from Vodafone DE in Germany. Vodafone’s instructions were that in order to apply the unlock, I had to connect my iPhone to iTunes, where it would download an update from Apple and unlock my phone.
I performed the upgrade to 4.1, which was a completely clean install after backing everything up.
Unfortunately, after upgrading from 3.1.3 to 4.1 I am having no end of issues with my trusty (once) 3GS.
Issues I am currently encountering:
1. Dropped calls. Both in Germany, and in Australia, my iPhone is dropping calls at a rate it has never, ever done before. 1 out of ever 2-3 calls is being dropped. The voice quality is also degraded over what I remember it being (both in AU and DE), and I’m getting ‘squawks’ and ‘screeches’ in the middle of my conversations which I never had prior to upgrading.
2. Signal strength is very poor. Before I upgraded to 4.1, I was able to make and receive phonecalls at my desk at work (right in the heart of Sydney’s CBD, right next to Hyde Park.) without issue. I was able to walk in between my company’s offices in the CBD and talk the whole way without problem. Now, I get 1 bar at my desk, and I’m lucky if I can make a phonecall 50% of the time there. I can no longer receive the volume of calls that I used to at my desk either. Walking between offices sees my phone calls drop EVERY TIME now. At home, with 3.1.3, I had no problem with reception. Now, I drop calls inside my house on a regular basis, and I often don’t have enough signal to make calls at home where prior I had no issues. My younger brother, who bought an iPhone 3GS on the same day I did, from the same Vodafone store, at the same time, is still on 3.1.2. He has no problems with reception in the house at all. He walks around taunting me holding phonecalls without issue.
3. Internet performance has been devastated. Whereas my google maps, email, and internet access used to be fast and crisp, now it is slow and haphazard. I am also seeing the 3G symbol disappear and be replaced by an E symbol, and my phone seems to have difficulty staying on the 3G network. My brother, standing right next to me, does not have these problems. Once again, my brother’s iPhone 3GS on 3.1.2 does not have any internet problems when he is using his iPhone right beside me. We are on the same carrier (Vodafone AU), on the same plan.
4. My iPhone battery life has been dramatically reduced. Whereas I used to be able to use it for almost a full day, with minor top ups when it got really busy, now my battery life vanishes before my eyes in half the time. This is with the device simply not being up to the task of performing the workload it used to!
5. My iphone locks up, and crashes at random times, and I’ve been having to hard-reset it on occasion.
6. My iPhone is far slower than it used to be. I’ve compared it to my brother’s identical 3GS on 3.1.2, and his phone flies in comparison to mine! Opening my SMS’s, email client, and internet browser is painfully slow.
7. When calling a number, often my iPhone ‘waits’ for 20-30 seconds at the ‘calling mobile’ screen before I hear any tone from the phone indicating that it’s making the phone call. This never happened when it was running 3.1.3. This never happens on my brother’s identical 3GS.
8. My wireless performance has decreased. I have run bandwidth tests through my wireless router numerous times from www.speedtest.net, and compared them with my brother’s results performed right before and right after mine. I’ve run this test against my brother’s 3GS more than enough times to form a statistical picture. On the whole, my wireless performance is around 10-15% worse than his 3GS.
I work in the telco industry. I regularly chat with the radio engineers who fix up blackspots in 3G coverage for Telstra and 3 Australia. I know that the excuse offered, that of the iPhone software correctly reporting the signal now and not before is absolute rubbish. My 3GS used to work at my desk, between my offices, and at home flawlessly. It crawls along now, and it does not get the reception signal quality it used to.
I have wiped my iPhone several times now. I have put it into DFU mode and totally, cleanly installed the 4.1 software. I have done this 4 times now.
The clean installs have not fixed the issues above.
I would like to know what my options are for fixing these issues?
The prime questions I have are:
1. How can I roll back this accursed update?
2. Why would Apple release a software update(s) that hasn't been tested, and dramatically negatively impacts my beloved 3GS?
3. How can I get my brilliant 3GS +*back to the way it was*+!?!?
I’m very, very disappointed. And to be honest, the simple fact I’m taking the time out of my busy day to write this post means I’m very angry as well.
I know the problem with my 3GS *is not a hardware issue*. It's a software issue, and I'd like to know how I can get my old, fast, reliable, brilliant 3GS back.
Regards,
-J

The picture you show is normal. If you lightly double tap home button it activates reach ability mode for one handed operation. Nothing is wrong there. Another light double tap returns it to full screen. Do not press, just light touch the home button. AAs far as the other issues check the in call volume or ringer volume as it happens, just a possibility. as far as the banner not displayed on lock screen, as far as I know you need to have notifications set to alerts not banners in order for them to show up on the lock screen.

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    4   com.apple.Safari                        0x00000001000470ab 0x100000000 + 290987
    5   com.apple.Safari                        0x0000000100046f29 0x100000000 + 290601
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    7   libSystem.B.dylib                       0x00007fff80b58e89 thread_start + 13
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    1   libSystem.B.dylib                       0x00007fff80b39e3c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff80b39aa5 start_wqthread + 13
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    5   libSystem.B.dylib                       0x00007fff80b58e89 thread_start + 13
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           0x1147b6000 -        0x1147c2fef +com.symantec.webfraud.webkit2 1.4.4 (3) <5DF285E9-7C95-1EBB-7F51-589551CF1D6C> /Library/Application Support/Symantec/SymWebKitUtils/WebFraud.plugin/Contents/MacOS/WebFraud
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        0x7fff866f4000 -     0x7fff8670dfff  com.apple.CFOpenDirectory 10.6 (10.6) <CCF79716-7CC6-2520-C6EB-A4F56AD0A207> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
        0x7fff8673e000 -     0x7fff86a72fef  com.apple.CoreServices.CarbonCore 861.39 (861.39) <1386A24D-DD15-5903-057E-4A224FAF580B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
        0x7fff86a73000 -     0x7fff86aa9ff7  com.apple.framework.Apple80211 6.2.5 (625.6) <B67C7A65-E4FB-4419-3F31-4482E17EF203> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
        0x7fff86ac3000 -     0x7fff86b25fe7  com.apple.datadetectorscore 2.0 (80.7) <09ED086F-438D-852B-1D13-367A36BCFF90> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
        0x7fff86b26000 -     0x7fff86b3aff7  com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <621B7415-A0B9-07A7-F313-36BEEDD7B132> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
        0x7fff86b3b000 -     0x7fff86b46ff7  com.apple.speech.recognition.framework 3.11.1 (3.11.1) <F0DDF27E-DB55-07CE-E548-C62095BE8167> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
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        0x7fff86ba7000 -     0x7fff86bb1fff  com.apple.DisplayServicesFW 2.3.3 (289) <97F62F36-964A-3E17-2A26-A0EEF63F4BDE> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
        0x7fff86bb2000 -     0x7fff86befff7  libFontRegistry.dylib ??? (???) <4C3293E2-851B-55CE-3BE3-29C425DD5DFF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
        0x7fff86bf0000 -     0x7fff86ca6ff7  libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <03140531-3B2D-1EBA-DA7F-E12CC8F63969> /usr/lib/libobjc.A.dylib
        0x7fff86cb6000 -     0x7fff86d66fff  edu.mit.Kerberos 6.5.11 (6.5.11) <085D80F5-C9DC-E252-C21B-03295E660C91> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
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        0x7fff874e2000 -     0x7fff87659fe7  com.apple.CoreFoundation 6.6.5 (550.43) <31A1C118-AD96-0A11-8BDF-BD55B9940EDC> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
        0x7fff8765a000 -     0x7fff8769dfe7  MetadataLib.dylib 3.7.1 (compatibility 2.2.1) <A00EC1F3-2569-6361-1A76-B8D0810411FF> /System/Library/CoreServices/RawCamera.bundle/Contents/Resources/MetadataLib.dy lib
        0x7fff8769e000 -     0x7fff876f1ff7  com.apple.HIServices 1.8.3 (???) <F6E0C7A7-C11D-0096-4DDA-2C77793AA6CD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
        0x7fff876f2000 -     0x7fff876f8fff  libCGXCoreImage.A.dylib 545.0.0 (compatibility 64.0.0) <D2F8C7E3-CBA1-2E66-1376-04AA839DABBB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
        0x7fff8770f000 -     0x7fff8782efe7  libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <14115D29-432B-CF02-6B24-A60CC533A09E> /usr/lib/libcrypto.0.9.8.dylib
        0x7fff87852000 -     0x7fff878befe7  com.apple.CorePDF 1.4 (1.4) <06AE6D85-64C7-F9CC-D001-BD8BAE31B6D2> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
        0x7fff88054000 -     0x7fff88058ff7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib
        0x7fff88059000 -     0x7fff88094fff  com.apple.AE 496.5 (496.5) <208DF391-4DE6-81ED-C697-14A2930D1BC6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
        0x7fff88095000 -     0x7fff8811aff7  com.apple.print.framework.PrintCore 6.3 (312.7) <CDFE82DD-D811-A091-179F-6E76069B432D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
        0x7fff881e5000 -     0x7fff88263ff7  com.apple.CoreText 151.10 (???) <54961997-55D8-DC0F-2634-674E452D5A8E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
        0x7fff88264000 -     0x7fff8827fff7  com.apple.openscripting 1.3.1 (???) <FD46A0FE-AC79-3EF7-AB4F-396D376DDE71> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
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        0x7fff8828e000 -     0x7fff882b3ff7  com.apple.CoreVideo 1.6.2 (45.6) <E138C8E7-3CB6-55A9-0A2C-B73FE63EA288> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
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        0x7fff884fd000 -     0x7fff884fdff7  com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <DA9BFF01-40DF-EBD5-ABB7-787DAF2D77CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
        0x7fff884fe000 -     0x7fff884feff7  com.apple.CoreServices 44 (44) <DC7400FB-851E-7B8A-5BF6-6F50094302FB> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
        0x7fff884ff000 -     0x7fff8859ffff  com.apple.LaunchServices 362.3 (362.3) <B90B7C31-FEF8-3C26-BFB3-D8A48BD2C0DA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
        0x7fff885a0000 -     0x7fff885e8ff7  libvDSP.dylib 268.0.1 (compatibility 1.0.0) <170DE04F-89AB-E295-0880-D69CAFBD7979> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
        0x7fff885e9000 -     0x7fff88678fff  com.apple.PDFKit 2.5.1 (2.5.1) <7B8A187A-F0BB-44E7-FBD4-9E1C5F9D5E85> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
        0x7fff88679000 -     0x7fff88679ff7  com.apple.Cocoa 6.6 (???) <68B0BE46-6E24-C96F-B341-054CF9E8F3B6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
        0x7fff8867a000 -     0x7fff886b7ff7  libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <F743389F-F25A-A77D-4FCA-D6B01AF2EE6D> /usr/lib/libssl.0.9.8.dylib
        0x7fff886e2000 -     0x7fff887daff7  libiconv.2.dylib 7.0.0 (compatibility 7.0.0) <7E4ADB5A-CC77-DCFD-3E54-2F35A2C8D95A> /usr/lib/libiconv.2.dylib
        0x7fff887db000 -     0x7fff8885dfff  com.apple.QuickLookUIFramework 2.3 (327.6) <9093682A-0E2D-7D27-5F22-C96FD00AE970> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
        0x7fff8885e000 -     0x7fff888f8fe7  com.apple.ApplicationServices.ATS 275.16 (???) <4B70A2FC-1902-5F27-5C3B-5C78C283C6EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
        0x7fff888f9000 -     0x7fff88933fff  libcups.2.dylib 2.8.0 (compatibility 2.0.0) <539EBFDD-96D6-FB07-B128-40232C408757> /usr/lib/libcups.2.dylib
        0x7fff88936000 -     0x7fff8894dfff  com.apple.ImageCapture 6.1 (6.1) <79AB2131-2A6C-F351-38A9-ED58B25534FD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
        0x7fff8894e000 -     0x7fff8899dff7  com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <01B370FB-D524-F660-3826-E85B7F0D85CD> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
        0x7fff8899e000 -     0x7fff88a53fe7  com.apple.ink.framework 1.3.3 (107) <FFC46EE0-3544-A459-2AB9-94778A75E3D4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
        0x7fff88a54000 -     0x7fff88a54ff7  com.apple.Carbon 150 (152) <19B37B7B-1594-AD0A-7F14-FA2F85AD7241> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
        0x7fff88a97000 -     0x7fff88ab8fff  libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <6993F348-428F-C97E-7A84-7BD2EDC46A62> /usr/lib/libresolv.9.dylib
        0x7fff88ab9000 -     0x7fff88ae8ff7  com.apple.quartzfilters 1.6.0 (1.6.0) <9CECB4FC-1CCF-B8A2-B935-5888B21CBEEF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
        0x7fff88ae9000 -     0x7fff88aeaff7  com.apple.TrustEvaluationAgent 1.1 (1) <74800EE8-C14C-18C9-C208-20BBDB982D40> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
        0x7fff88b01000 -     0x7fff88bd5fe7  com.apple.CFNetwork 454.12.4 (454.12.4) <C83E2BA1-1818-B3E8-5334-860AD21D1C80> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
        0x7fff88c21000 -     0x7fff88c5aff7  com.apple.MeshKit 1.1 (49.2) <3795F201-4A5F-3D40-57E0-87AD6B714239> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
        0x7fff88c5b000 -     0x7fff88c5dfff  com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
        0x7fff88c5e000 -     0x7fff88d78fef  libGLProgrammability.dylib ??? (???) <8A4B86E3-0FA7-8684-2EF2-C5F8079428DB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
        0x7fff88d79000 -     0x7fff88d80fff  com.apple.OpenDirectory 10.6 (10.6) <4200CFB0-DBA1-62B8-7C7C-91446D89551F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
        0x7fff88d81000 -     0x7fff88d87ff7  com.apple.DiskArbitration 2.3 (2.3) <857F6E43-1EF4-7D53-351B-10DE0A8F992A> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
        0x7fff88d88000 -     0x7fff88dafff7  libJPEG.dylib ??? (???) <46A413EA-4FD1-A050-2EF0-6279F3EAD581> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
        0x7fff88db2000 -     0x7fff88dc4fe7  libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <76B83C8D-8EFE-4467-0F75-275648AFED97> /usr/lib/libsasl2.2.dylib
        0x7fff88e02000 -     0x7fff88e0dff7  com.apple.HelpData 2.0.5 (34.1.1) <24DC6CD3-02B7-9332-FF6D-F0C545857B55> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
        0x7fff88e0e000 -     0x7fff88e36fff  com.apple.DictionaryServices 1.1.2 (1.1.2) <E9269069-93FA-2B71-F9BA-FDDD23C4A65E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
        0x7fff88f27000 -     0x7fff88f73fff  libauto.dylib ??? (???) <F7221B46-DC4F-3153-CE61-7F52C8C293CF> /usr/lib/libauto.dylib
        0x7fff88f74000 -     0x7fff88ff1fef  libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <35ECA411-2C08-FD7D-11B1-1B7A04921A5C> /usr/lib/libstdc++.6.dylib
        0x7fff88ff2000 -     0x7fff89041fef  libTIFF.dylib ??? (???) <1E2593D1-A7F6-84C6-DF8F-0B46AE445926> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
        0x7fff89042000 -     0x7fff8911ffff  com.apple.vImage 4.1 (4.1) <C3F44AA9-6F71-0684-2686-D3BBC903F020> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
        0x7fff89120000 -     0x7fff89310fef  com.apple.JavaScriptCore 6533.20 (6533.20.20) <0AA8B101-C02C-0858-84BC-4E4D397E0231> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
        0x7fff8936b000 -     0x7fff89871ff7  com.apple.VideoToolbox 0.484.52 (484.52) <FA1B8197-8F5F-73CB-A9A1-49E0FB49CF51> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
        0x7fffffe00000 -     0x7fffffe01fff  libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib
    Model: MacBook2,1, BootROM MB21.00A5.B07, 2 processors, Intel Core 2 Duo, 2.16 GHz, 1 GB, SMC 1.17f0
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    Memory Module: global_name
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    Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: TOSHIBA MK1655GSXF, 149.05 GB
    Parallel ATA Device: HL-DT-ST DVDRW  GSA-S10N
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8501, 0xfd400000 / 2
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8240, 0x5d200000 / 2
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8205, 0x7d100000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x021a, 0x1d200000 / 2

    I'm seeing Symantec in the crash report. Are you running Norton? It's well known for causing problems on Macs. You don't need any AV like that. Uninstall it and see if the crashes stop. Uninstall it whether they stop or not.
    com.symantec.webkitutils
    Likely suspect as WebKit is intimately involved with Safari.
    Message was edited by: WZZZ

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