My 3 GS has been working fine for the last two years or so but recently it has been getting "stuck" frequently when I try to do various things - answer a phone call, switch screens, go to my mail, etc.

Hello binbingogoABC,
Shopping on BestBuy.com should be easy and fun and not fraught with the kind of trouble that you describe. I regret very much that this has been your experience.
Using the information you provided when you signed up for Best Buy Unboxed I was able to locate your cancelled orders. I have requested more information from my back-office partners. As soon as I have additional details about your situation, I will reply again to this message. In the interim, I'm sorry that I must impose upon your patience.
I'm very grateful that you wrote to us with your concerns.
Sincerely,

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My ipod 4g has been working fine for the last 2 years until now, it wont charge or connect to itunes what so ever. it will connect to the dock and play music but just wont charge on any charger, computer,cord,anything. its making me so frustrated

My ipod 4g has been working fine for the last 2 years until now, it wont charge or connect to itunes what so ever. it will connect to the dock and play music but just wont charge on any charger, computer,cord,anything. its making me so frustrated i think it has somthing to do with the battery but im not sure because it still turns on. Im for sure that its the ipod and not the cord or outlet and charger. somone please help!!!!!! I tried everything besides opening it up.
I dont know what to do???????

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

I cannot open any Word document or even Powerpoints or anything related to Office 2008, which has been working fine for the last 2 years. I need help...

I installed an application called "You SendIt" because some audio files were sent to me and I had to access them through it. My Mac is running Windows and OS-X. I bought an version of Office 2008 separately. I tried to uninstall it, to get rid of all my downloads and also to reinstall Office 2008 but nothing works...
Whenever I try to open a Word file, for example, it says:
"The application Microsoft Word quit unexpectedly. Mac OS-X and other applications are not affected. Click relaunch to launch the application again. CLick Report to see more details or send a report to Apple"
Of course I have tried to reset and relaunch... But it does not work. I realized today I have the same problem with Powerpoint.
I have looked at Mac help forums... but no results...
So, if you or your friend had any idea on how to solve this, it would help me A LOT!!
Thank you in advance.
Stephanie

Hi Chris,
Well, I tried to delete the Caches and I threw all the .plist files related to microsoft in the trash -- athough I don't know if this is the way to delete files but I haven't found another yet....
From your other suggestions, it seems to me that you have the impression that I want to stop using Microsoft Office (it was 2007, I made a mistake) though... but this is not the case.
So... tell me if I misunderstood correctly or if I did anything wrong, or if you have anything else to suggest...
Thanks a lot anyways!
Stephanie

IDVD changes encoding quality in the middle of burning a DVD. This causes the DVD to run out of room for longer projects. This worked fine for the past two years, and in the past few weeks it started having this problem.

Here are details on the problem: I'm running iDVD 7.1.2 on an iMac that uses OS 10.6.8. After about two years of using iDVD to burn both single- and dual-layer disks, I find I can no longer burn dual-layer disks. When I put in a dual-layer disk and try to burn a project, the project size keeps increasing. For instance, I recently tried to burn a project that was just over 4GB and, when I stopped the project part-way through, the project size read as 6.89GB. If I don't stop the project in time, the blue bar that indicates burning status reaches the end (so that all of it is blue) before the time listed has elapsed and the disk ejects but cannot be recognized by the computer or our dvd player. If I then go to the project menu and switch the encoding from Professional Quality to Best Performance and back again, the program "remembers" the actual file size - but, if I try to burn the project again, I have the increasing same problem. If I let the project go until the disk ejects, the project menu will then read some total in the red (i.e., above the size that a dl disk will burn, even though the actual file size is below the limit). I believe (perhaps 90% sure) this began after I tried to encode a movie with subtitles; instead of burning properly, this movie created a data disk with at least one folder that said something about VIDEO_TS, if I recall correctly.

To be a true video DVD the disk must be in the UDF format (Universal Disk Format) and must have a AUDIO_TS folder (empty) and VIDEO_TS folder (where all the elements of the DVD are located).
The content on a DVD is MPG-2 encoded and it is quite possible for the encoded size of your content to exceed the estimated project size - especially if you use lots of transitions and content encoded with CODECS more recent than mpg-2 (which is quite old at this point).
The safest thing to do is to make your 'burn' to a disk image file - then you know everything went fine before you commit to burning a disk, I know the instructions warn about creating a disk image file for dual-layer projects, but I've never had any problems and don't recall hearing anyone here who had problems.

HT4356 I am trying to print wirelessly from my ipad to an epson stylus SX438W. The connection appears fine on both devices but the ipad cannot connect to the printer. It has been working fine for the past 4 months. Can anyone help?

I am trying to print wirelessly from my ipad to an epson stylus SX438W. The connection appears fine on both devices but the ipad cannot connect to the printer. It has been working fine for the past 4 months. Can anyone help?

Have you tried restarting the printer? Reboot the iPad as well.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

I have not been able to sync my mail with iCloud on my MacBookPro (Lion OS). Everything else has been syncing fine for the past two months, but when I go to System Pref/iCloud/and try to check Mail, it asks me to choose an iCloud email address. When I

I have not been able to sync my mail with iCloud on my MacBookPro (Lion OS). Everything else has been syncing fine for the past two months, but when I go to System Pref/iCloud/and try to check Mail, it asks me to choose an iCloud email address. When I put in my regular @me.com email, it says that address already exists (of course it does - it's mine!) and wants me to choose another one. But I want it to sync with my stuff. What can I do? I haven't been able to find help anywhere online... Thanks!

You should have signed in with that address in the first place, but there is a workaround: go to System preferences>Mail, Contacts@ Calendars and add your @me.com address as an account there.

My photos won't "load" - it has worked fine for at least two years, but suddenly now when I plug in the chip, iPhoto opens up as usual, but the window just says "loading photos", and the little wheel keeps on spinning - can anyone help me?? I am new here

my photos won't "load" - it has worked fine for at least two years, but suddenly now when I plug in the chip, iPhoto opens up as usual, but the window just says "loading photos", and the little wheel keeps on spinning - can anyone help me?? I am new here. I need to get it working again because we're about to go on a trip!

What version of iPhoto? Assuming 09 or later:
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

My LG G3 has stopped receiving email from my pop3 road runner account. It just has an "updating" message. It worked fine for the first two weeks and nothing now. Any advice?

My LG G3 has stopped receiving email from my pop3 road runner account. It just has an "updating" message. It worked fine for the first two weeks and nothing now. Any advice?

This started about 3 days ago. I could manually push email through in the last few days but can no longer. I have deleted the account and re-entered the settings but I get a message that I cannot connect to the server.

Microsoft office 2008 keeps crashing - program has worked fine for the last 3.5 years, but now crashes v. often - why? computer too old? any way to fix?

microsoft office 2008 keeps crashing - program has worked fine for the last 3.5 years, but now crashes v. often - why? computer too old? any way to fix?

http://answers.microsoft.com/en-us/mac/forum/macoffice2008?tab=Threads
27" i7 iMac (Mid 2011) refurb, OS X Yo (10.10.2), Mavs, ML & SL, G4 450 MP w/10.5 & 9.2.2

HT1766 I usually have iCloud backup but I got a notification that my phone has not backed up for the last two weeks, and It wont let me do it manually. Why did it all of a sudden stop backing up?

I usually have iCloud backup but I got a notification that my phone has not backed up for the last two weeks, and It wont let me do it manually.There is also still enough storage space. Why did it all of a sudden stop backing up?

The HT1766 article you attached lists the prerequisites for an iCloud backup:
iCloud automatically backs up the most important data on your device using iOS 5 or later. After you have enabled Backup on your iPhone, iPad, or iPod touch in Settings > iCloud > Backup & Storage, it will run on a daily basis as long as your device is:
Connected to the Internet over Wi-Fi
Connected to a power source
Screen locked
You can also back up manually whenever your device is connected to the Internet over Wi-Fi by choosing Back Up Now from Settings > iCloud > Storage & Backup.

TS2198 ical (the calendar program) that came with this apple mac pc suddenly stopped working, then disappeared from the computer, from the desktop where I have been using it for the past two years, without trouble, then from the list of applications. . .

ical (the calendar program) that came with this apple mac pc suddenly stopped working. When I pulled the icon from the desktop, it then disappeared from the computer.I have been using it from the desktop for the past two years, without trouble. It has uninstalled itself, without my intervention and has eradicated all traces of it, including all my entries from the computer memory. There is no program in the applications list. Can you say why this may have happened please?

I opened one of the .calendar folders. There was a folder named Events which had either one or some files ending .ics. I opened several of these, which put up a dialogue window showing some parameters with data strings attached as follows :-
BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Apple Inc.//iCal 4.0.4//EN
CALSCALE:GREGORIAN
BEGIN:VEVENT
CREATED:20110824T070048Z
UID:6AAAB8A2-64C7-4E88-8E5E-46A4D1036544
DTEND;TZID=Europe/London:20110824T104500
TRANSP:OPAQUE
SUMMARY:Try to avoid general urticaria triggers such as stress\, alcohol
\, aspirin\, hot baths\, rapid temperature changes\, tight clothing and
junk or processed foods containing sulphur dioxide\, sodium benzoate\, s
alicylate and tartrazine.\n\nAvoid tomatoes\, strawberries\, strong chee
se\, dark fish and fermented foods.
DTSTART;TZID=Europe/London:20110824T094500
DTSTAMP:20110824T070102Z
X-APPLE-EWS-BUSYSTATUS:BUSY
SEQUENCE:2
END:VEVENT
END:VCALENDAR

Getting an error that the iMessage cannot be initialized - why now, I have been using it for the last 3 years?

I cannot send iMessages anymore (have been able to do so for the last 3 years) and when I go Settings / Messages / the iMessage is OFF so when I turn it on it returns an error saying that iMessage cannot be initialized and that I should sign on with my Apple ID, which I did, but it still gives me the error.
Why is this happening and what can be done?

It won't be anything to do with Acrobat.
It may well be something with whatever created the PDF, the settings in whatever made the PDF, etc.
Does this happen with every PDF that you do not recreate by printing to PDF (I presume from Acrobat)?
If this is limited to particular PDFs from a particular application and the creator of the PDF is not an Adobe product, what created them?
If it is just some PDFs, can you upload one to dropbox.com and provide a link to it?
Mike

TS3274 Am getting an opaque strip across the bottom of screen for the last two days.....how can I get rid of this?

Am getting an opaque strip about 1inch wide across bottom of home screen for the last two days. How can I clear this please?

Have you maybe removed all the apps from the dock? the dock is the strip that remains constant and shows the apps that you place there across all sprinboard pages.

I have an Ipod classic 30 GB U2 , it s been working fine for the past 3-4 years until now it starts to get stuck when navigating the menu or even when clicking something,Basically i am only able to use it as a storage device not its ipod features

It is recognized via Itunes as IPOD and i am able to connect it through USB cable to the pc and manage its physical memory via My Computer. But the problem is I cannot use anything on it as an IPOD (Like Music video and note stuff inside it).It boots as saying its got low battery power and after a while "Do not disconnect" logo appears after it is charged, i am able to operate it as normal ipod but when i click something it gets hanged like a PC and it stays there until the battery is too low . No matter what button i press (Menu or play buttons) continuously or the combination to restart or reset its in the same static state,,no reaction...even when i connect it to the pc via USB or charger nothing happens ..it stays in the same screen whereever i navigated last. After all its power is used up the same process continues that i can use it as an external hard disk namely its 20 GB memory...
Is there any way I can solve this problem via Itunes restore or any other used method to restore it to factory settings ?? ...I haven't used any method to restore it until now as i have migrated to IPAD,,,since then i've been using this as an external hard disk....may be if its restored to old condition i can carry this where ever i want unlike the massive IPAD...its like carrying a solar panel unlike an handy IPOD

Hi mafiose15,
Thanks for visiting Apple Support Communities.
Restoring your iPod to factory settings is the best way to try and get it back to working order. You can use the instructions below to restore it:
How to restore iPod
Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
Download and install the latest version of iTunes if necessary.
Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
Click Restore.
If you are using a Mac, you will be asked to enter an administrator’s name and password.
A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.
You can find the instructions in this article:
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
All the best,
Jeremy

Firefox will not work on this computer despite the fact that it has worked fine for the last year...

latest version has been added ... does not fire up...
using windows 7 service pack 1

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

My 3 GS has been working fine for the last two years or so but recently it has been getting "stuck" frequently when I try to do various things - answer a phone call, switch screens, go to my mail, etc.

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