My apple id is locked out

my apple id is locked out & i don't have the  two-step verification code, what can i do ?

Try contacting the stores support staff, all the same staff, at http://www.apple.com/emea/support/itunes/contact.html

Similar Messages

  • I have loaded ios 7 onto my ipad mini  now it is locked  it s=asked for a pass code ihave never had a pass code on this device so tried my apple pass word  Locked out! itunes says not eligible when i try to re load!!

    I have loaded ios 7 onto my ipad mini  now it is locked  it s=asked for a pass code ihave never had a pass code on this device so tried my apple pass word  Locked out! itunes says not eligible when i try to re load!!

    Hi MaraAndKaid,
    This article has steps you can take when you're unable to remember your passcode to get things back on track:
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    Take care!
    - Ari

  • Why is my Apple ID being locked out every time I go to use it?  I haven't even attempted to log in for about 4 or 5 days, but today on my first attempt to do so, it said my account had been locked for security reasons.  This is the third time.

    I only sign in to iTunes' store about once a week or so.  But during each of my last 3 attempts (on different days, several days apart) on my first attempt to enter my password and hit submit, I am immediately told that my Apple account has been locked for security reasons and it wants to take me to a page to reset my 'forgotten' password.  I am using the CORRECT password.
    Perhaps someone else is trying to break into my account or is mis-entering theirs but my account should not be getting locked like this.  It is very frustrating to have to go through the reset password procedure each and every time I want to go into the store.  It seems to me that Apple really doesn't want me to buy any more apps from them as they keep refusing me entry into my own account, each and every time I have tried to use it, for the past few weeks.  I am not their best customer, but they aren't giving me much of a welcome invitation to become one, if I'm going to be treated like this.
    I just bought my iPhone 4 less than 2 months ago.  I paid extra money to upgrade early, just to get this phone because it was so highly recommended by everyone I spoke with in different stores (BestBuy and Verizon).  I even bought the 2 year upgrade to my Apple services in case I needed to ever call them, and so far I haven't had to, yet.  But I definitely will call them if this isn't straightened out.
    It looks like this other user could be tracked and an email could be sent to them from Apple to let them know what they are doing - trying to sign into the wrong account, and are locking somebody else out of their own account because of their error....and to remind them of their correct information or how to get it and to write it down or save it somewhere so they don't keep on doing this.
    I have seen literally DOZENS of other people in these discussions with exactly the same issue that I'm having so it is NOT an isolated incident, and it seems to be a growing problem as Apple's sales and user base continues to grow, so this problem is seriously needing to be addressed in some way, and soon, before they start losing new customers because of it.  If I was still within my original 14 day return period with this phone, I would definitely be returning it and buying an Android model because of how frustrating this is to me.  If my bank was doing this to me, I'd have already switched banks by now if they hadn't fixed it - just to give an example of how I feel about this.

    For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices. 
    That all works.
    It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now.  They are all synced, and all was working just fine.
    I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
    Thanks for listening,
    Melissa

  • My old Apple Id can no longer be accessed due to my original e-mail being locked out. How can I switch Apple ID's without access to the one my phone continues to use?

    My old hotmail account which has my old Apple ID (which is still connected to my phone) has been locked out. I have forgot the password to my original Apple ID and a recovery cannot be sent to my old account due to me not being locked out (believe someone has hacked it). I have set up a new Apple ID with a seperate e mail adress, however I cannot use the App Store because of my phone only recognizing the original e-mail I can no longer acess. Please help.

    Contact the Apple account security team for your country and ask for assistance resetting the password: Apple ID: Contacting Apple for help with Apple ID account security.

  • I am locked out of my ipod mini.  i have a new apple password and new apple user id.  what more do i need to do?

    i am locked out of my apple ipad mini.  i have reset the apple user id and password through the computer.   what do i do next?

    Sign out of old Apple ID and sign in with new.
    Settings>iTunes & App Store>Apple ID>Sign out

  • Locked out of iMatch:  iMatch/HomeSharing/Apple ID Questions

    I purchased an iTunes Match subscription in November (with my Apple ID).  We recently gave our son an iPod and set him up on a separate Apple ID.  He has a separate log-in on our computer and I used Home Sharing to transfer some songs over to his log-in.  We also transferred over some of his purchased via Home Sharing so that I could save them on our external HD.  Somehow I have lost the ability to use iTunes Match.  It kicked me off and I can't sign back it.  I get a message that the "computer is already associated with an Apple ID and I can't associate this computer for 82 days."  I did not try to set up iTunes match on my sons account.  I only use it for our Apple TV and my iPad.  I don't understand how this got messed up.  I am not happy waiting for 82 days for it to reset itself as I paid for this service.
    Is there anyway I can reset it?
    Is there a way to know what I did to cause this issue?
    Am I not allowed to have another Apple ID (my son) on the same computer? (but a different log-in).
    Am I not suppose to type in his Apple ID on my log-in in order to transfer his purchased on to our HD?
    RESPONSE FROM APPLE:
    Greetings from Apple iTunes Store Customer Support! My name is Sabrish and I will assist you today.
    I understand you have not been able to use iTunes Match as you receive a message "The computer is already associated with an Apple ID and you can't associate this computer for 82 days". I certainly understand your concern.
    Once a device or computer is associated with your Apple ID, you cannot associate that device or computer with another Apple ID for 90 days. I'm sorry, but you will need to wait until
    you have reached that time period so you can associate a different Apple ID.
    For more information, please refer the below article:
    iTunes Store: Associating a device for computer to an Apple ID for Automatic Downloads
    http://support.apple.com/kb/HT4627
    I hope the above information is helpful. Thank you for your interest in the iTunes Store. Have a nice day!
    MY RESPONSE SECONDARY TO UNANSWERED QUESTIONS (WITHOUT REPLY)
    Thanks for the response.  I still don't quite understand what I did wrong.  I went to an Apple Store today to discuss this issue and all the techs there were perplexed that I couldn't have more than one Apple ID on my computer.  They said that I should be able to have have multiple log-ins on the computer with each log-in having their own iTunes/Apple Id Account. My wife and I have Apple TV, the computer, an iPad and 2 iPods on our log-in.  We have 3 boys and would like them to have their own iTunes account so they can make individual purchases. 
    So… are you saying this is not possible without messing up my iMatch account?  I did not try to associate iMatch with their device (only my wife's and my devices).
    What do I need to do in the future to keep this from happening again.  I am very upset that I purchased a year long agreement for iMatch and have already been locked out for 90 days for not doing anything that I shouldn't be able to do.  I don't want this to happen again, when the timer resets. 
    Can you please provide me with a solution to having multiple family members who have Apple ID's when I only have one computer.  Do I need to delete their Apple ID account? (seems ridiculous), or did I put this in motion by doing something like hooking up Family Share to their iTunes.
    I fully understand restricting one device to one Apple ID account… but not the computer.
    Any help would be greatly appreciated.

    I'm not sure you can.  This explains the "90-day switch rule": iTunes Store: Associating a device or computer to your Apple ID - Apple Support.  You can try contacting iTunes store support to see if they can do anything for you: https://www.apple.com/emea/support/itunes/contact.html.

  • HT204053 If I add a new iCloud account to my iPhone 5, will I be "locked out" because I'm using a new Apple ID to do it? Do I have to use a new Apple ID to create a new iCloud account? Want to separate calendars/contacts for 2 iPhones now using 1 iCloud a

    If my husband add a new iCloud account to his iPhone 5, will he be "locked out" because he's using a new Apple ID to do it? Does he have to use a new Apple ID to create a new iCloud account? He set up his phone using my Apple ID because we didn't know any better. Now we want to separate calendars/contacts, but are afraid of the 90-day lockout.

    Welcome to the Apple Support Communities
    You can change the Apple ID without any problem. On his device, go to Settings > iCloud > Delete account and login with his Apple ID so he'll get his information. iCloud needs an Apple ID, so if he hasn't got one, he must create an Apple ID > http://appleid.apple.com
    When you delete the iCloud account, all the information will be deleted, so I recommend you to turn off each service before deleting iCloud

  • My usual iCloud account has been locked out.  I tried the email link - didn't receive an email.   So I created a new Apple ID with another email but now I can't access my other Apple ID Mail, etc..

    My usual Apple ID/iCloud account has been locked out.  I tried the email link - didn't receive an email.   So I created a new Apple ID with another email but now I can't access my other Apple ID Mail, etc..  How do I get the Apple ID I want to use working again?   Help. 

    Hi JkeeneSoldano,
    Thank you for visiting Apple Support Communities.
    To regain access to your Apple ID, try to reset your password using one of these methods:
    Answer your security questions. Use these steps if you know the answers to your security questions.
    Use email authentication. We'll send you an email that you can use to change your password.
    Use two-step verification. If you set up two-step verification, you can use it to change your password. You just need your recovery key and a trusted device.
    From:
    If you forgot your Apple ID password - Apple Support
    If you need to use the email verification method but don't receive the reset email, see this link for more help:
    If you didn't receive your verification or reset email - Apple Support
    Best Regards,
    Jeremy

  • How can I lock out my iCloud? Because of forget my old password and I have do a new Apple ID but when wan to log out my iCloud it call me to logout find my iphone but already forget the password . Have any solution ?

    How can I lock out my iCloud?
    Because of forget my old password I have create a new Apple ID
    But when I wan to log out my iCloud,it call me to logout Find My iPhone.
    I had already forget the password that why I create a new Apple ID.
    Have any solution for problem like this ?

    Apps and Music are not from iCloud. Are from iTunes and App Store.
    You can change this from: Settings>iTunes and App Stores>Sign out and sign in with new ID, but you will have to pay again to download apps that you already have in your old account. Or leave it as it is to share purchases with your son.

  • Corrupted/Locked out apple ID "An Unknown Error has occurred" logging into support?

    I was forced to use a different apple id to log into this support community because all attempts from different devices and browsers using another ID have ended up at the password prompt with "An unknown error has occurred" at the community login screen.  The ID can still be "manged" and appears to be able to make purchases from the iTunes Store over the internet.  A phone incident case number 388249960 was opened and I spent over an hour on the phone with this problem.  The ID in question was set up more than two years ago to help with my wife's iPad 1 which we paid 800 plus for,,, all the storage and bells and whistles.  Recently she started using the iTunes store to purchase and download television series and we got in trouble because her directories were filling the c:drive on a Vista Business computer she normally uses.  Before starting to deal with the problem of storage, I tried to make sure everything was up to date and downloaded/installed the latest iTunes 11.0,1,, to her machine.  I already had it on another machine running Windows 7 and two older Windows XP machines.    All of them were "tested" for home networking to our Apple TV so that I could go to the TV and find a computer which could be used as a source for streaming music, videos, etc., etc. all based on her ID.  As of this writing, I believe all of that functionality still exists, but, when I navigate to support and try to log in using her ID and password, I get re-prompted for the password and then "Locked Out" when "An Unknown Error Has Occurred" pops up above the login via the web site.
    I am writing this after much agony and travial via an obsolete instance of Windows Explorer running on Windows XP Home Premium on an old portable using a newly created Apple ID which does not appear to have the same problems logging into the support community.  Can anyone out there help me?
    I have gone to war with Comcast's "free" security enhancement software "Constant Guard" believing that it might be the source.  This machine had it installed at one time and has had it completely removed, but... it still experiences the error when my wife's ID is used.
    The issue may be related to the recently added requirement for secuity questions and recovery email addresses which I tried to address for her ID and inadvertently ran into conflict/problem with using certain other email addresses with her ID.  Perhaps something is corrupted in the database for her ID, or related to problems with support for esoteric things like Microsoft's .NET enhancements which I have long been using on my computers, or possibly Constant Guard "started" the problem because it was probably running when account security data was being updated via the Apple web site?  I tried to get information about what I thought was the "recovery email address" associated with her account and was told by Apple Web sites that it was "in use" as an apple ID and could not be used as her recovery address.  When I called trying to confirm that this ID was "mine" I was able to provide one of two security clearance pieces of data, but not enough information to get the support person to straighten things out for me. I ended up creating "yet another" ID just to get clear of the mess.
    I made a suggestion to one of the folks I spoke with that an improvement to the functionality of apple ID's would be to support "consolidation" of accounts so that if several different Apple devices had been registered with different ID's and they all belonged to the same user(s) that a "common ID" could be created.
    I'm reluctant to post apple ID's in a public support forum, and would prefer to deal with this by private email.  or phone.
    Message was edited by: [email protected]

    [email protected] wrote:
    I'm reluctant to post apple ID's in a public support forum, and would prefer to deal with this by private email.  or phone.
    Then contact Apple directly.
    This is a user to user technical support forum.  No one here has access to manage Apple ID's other than their own.
    There is no Apple presence here.

  • TS3988 My husband changed the Apple ID on our computer.  For some reason, iCloud has the old Apple ID and it won't let me change it.  I've been locked out of my iPad twice and had to restore it because of iCloud.  How do I change the Apple ID (not the pas

    My husband changed the Apple ID on our computer.  For some reason, iCloud has the old Apple ID and it won't let me change it.  I've been locked out of my iPad twice and had to restore it because of iCloud.  How do I change the Apple ID (not the password)?

    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
    Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
    In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
    If you are using iMessages or FaceTime, you will also need to log out and into your ID there too.

  • Ipod Touch - White Screen Lock Out - Apple response poor/process inflexible

    Hi
    I have 2 Touchs and one has the random white screen issue. Screens goes grey`white and there's nothing you can do, till what seems like it needs to be recharged. i haven't had this happen when at home and near the 'master dock' .
    I see thats its a prob that is more and more common, and have also seen on other forums that Apple are acknowledging it and in some cases have been providing freebies as sweeteners as well (allegedly).
    So first - does anyone have any 'fixes' - other than what I have seen which is a replacement?
    And secondly this is my 'Apple Service experience so far'
    I called Apple UK support on Thursday morning, and pressed the options for Ipod and then Touch.
    A woman answered and as soon as I told her my issue she advised she was IPHONE SUPPORT ONLY as that was section I had come through to and could not help me. I asked to be put through to relevant help section.
    On hold for a few mins then line went dead.
    Called back - making sure i pressed Ipod Touch options - in case it was user error first time - (it wasn't BTW) anyway got put through to IPHONE support again. This time the woman agreed to help, although i shall temper that by saying that my perception was that she started that day and had a script of 'if x do y' questions.
    I explained the issue and that I had carried out web research. She was very polite but asked me questions I had already answered in my pre amble - i.e. screen is locked out, no response from buttons etc - but I was still asked what happens when you press the power button. Anyway I stuck with it - she then asked what firmware I had, and i advised I just upgraded to 1.2.
    Ah thats the problem - you need to upgrade to LEOPARD (I have Tiger). That annoyed me as clearly thats rubbish and was really her ' ad libbing' I explained I had 2 touchs and other was fine.
    She consulted a colleague and suggested I either send it in or make an appt at my local Apple store. Thats when it really went down hill...
    More disappointed at the process, I called my local store (Regent Street - London) and was advised that the Touch would be replaced under warranty - but that I needed to make an appt to have that done, and no they couldn't make an appt on line (you are warned that up front in the recorded message before you get to speak to anyone). This I find odd - two people from Apple advise I can get a replacement under warranty, yet I have to make an appt - thats not good service.
    As i am nearby, I decide to go to the Apple store anyway. I get same story and ask to speak to the manager. He is very well trained. He says all the diplomatic things, he agrees unit will be replaced under warranty, but says I have to see a technician - but I cant until tomorrow at earliest.
    What then follows is a discussion about the process - his argument is that it allows the customer to attend at a time that suits them (but it suited me NOW - I was nearby). In reality the converse is true you can only chose a slot that suits apple.
    The manager, stated that there are two diff stocks of goods. Items for sales and items for replacement. I suggested that he went to the replacement pile and provided one from that. NBo go - the technical dept could only do that.
    I agree that booking for TECH SUPPORT is a great idea, but for a product replacement under warranty - especially when 3 people (and user forums) had advised this would be the case - this is not good service at all. The manager looked at me and uttered platitudes along the lines of ' thats your opinion', ' you are entitled to think that' - all of them verging on patronising. he even went as far to say that customers like being able to book a slot - erm - they have no choice!
    He advised he 'would take my views on board' and would 'pass them on to the manager' - he was in fact the deputy manager. I left my details and explicitly asked for her comments - needless to say I am still waiting.
    So i feel like I have fallen out with a close friend. I have been an Apple convert for 2 years now and this is our first major falling out. I am annoyed, as a customer, at being treated like this and forced into such a rigid system, and bitterly disappointed that a company that has such a a wonderful end user experience in terms of the products themselves and the sales side should treat loyal customers (in fact any customers) this way when trying to dal with faulty goods!
    So, anyone have any thoughts - agree/disagree - who can I voice this to in Apple - the store doesn't seem to care past lip service!
    I will also try to repost this on the general area if there is one
    Rgds
    Michael

    Hi,
    I used to work at an Apple Store so I have 2 summers of customer service experience under my belt. Let me just say that, yes, I empathize. Some of the store policies are ridiculous, which is partly why I left the company. Well, ok no, I just like to say that that's why I left. I'm actually a student.
    Anyways, whoever told you that you can't make an appointment at the Genius Bar was WRONG. Shame on them. Go to this website (it's just apple.com/uk/retail (and Regent Street's site specifically) and on the right hand side there's a column for you to click Genius Bar Reserve.
    http://www.apple.com/uk/retail/regentstreet/week/20071118.html
    Here's the entire gist of the store policy. The store is obligated to give you a new iPod Touch if there's a manufacturer defect within 2 weeks of your original purchase. You'll still need a Genius Bar appointment, but all they do is take a look at it, confirm that it's a defect, and they'll return it for you (& they'll label it as DOA - Dead on arrival), and give you a new one. Easy.
    I'm guessing you are outside of the 14 day period which is causing you all the trouble. So now we're talking about the year warranty. So you got your replacement iPod touch. Should there still be a defect in your replacement, you still have 14 days from the day you received THAT iPod touch to get a new one. There's a chance that if you talk to the manager (a different one and there are several), he'll hook you up with a brand new iPod touch, without having to go through replacement protocol.
    The manager you talked with sounds like a jerk to me, and believe me, I hate it when Apple employees try to think theyre "all that." We student employees used to laugh at how seriously some employees took it. But really, those guys are there to help you and give you solutions, at least that's the company line. With that in mind, demand them to do what's right. I wish I could actually help you. I used to take care of people in situations like these all the time.
    Good luck.

  • I'm trying to set up an iPad for work and the apple id I was trying to use came back expired. I set a new password and then it said it was invalid. Now I'm locked out for too many tries answering security questions that I don't remember setting up. Help!

    I seem to be stuck in apple ID ****. First the password was expired only two minutes after I finished setting up the account and then the new password was invalid.  I don't know what to try next but this is making me crazy.  And I'm locked out for eight hours for too many attempts at answering questions that I never set up in the first place. I don't know what gives but something is way off. I need to set up this iPad for work but I can't get past the login.

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased. Some glitch occured and you have to restore/erse the iPod. Y will have to restore from an existing backup if y ohave one.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

  • Locked out of Apple ID AND lost Recovery Key for two-step verification

    Hey guys,
    Firstly, as the title implies, this is a double-whammy of a problem, and obviously, it is very much my fault. The reason I'm bothering to post this, however, is to find out if anyone else has had this issue and where they are at with it.
    The story:
    I set up two-step verification on my Apple ID about a year ago as I thought it was a good idea. I wrote the Recovery Key down as it told you to, and put it in a folder full of other important documents. In a epic mental lapse, however, I now remember later throwing out that folder, forgetting about my Recovery Key. Ya, that is my fault, I'm and idiot. Anyways...
    Fast forward to a few days ago, and I all of a sudden received messages on all my devices saying that my Apple ID had been disabled for security reasons, and that I had to reset the account in order to regain access to it. Scary, but no problem, right? Well, after entering my Apple ID into iForgot.com, the first thing it asked me for was my Recovery Key. This is around the time I was banging my head against the wall in realization that I had thrown it away, but I was relieved to see the "Lost your Recovery Key?" option at the bottom of the screen. I was even more relieved to discover that I had what I needed to reset it: my current password and a trusted Apple device. The catch was that to reset it, I needed to log into my Apple ID to initiate it, which of course I couldn't do because it had been disabled, and the only way for me to disable it is, again, to enter in my Recovery Key. This effectively put me in and endless loop, without any apparent way of gaining accesses to my account. I did contact Apple about it, and I was ultimately told that the lock on my account was so tight, that not even Apple could gain access to it.
    I understand that this level of security is probably the whole reason for the two-step verification in the first place, and I again concede that it was extremely foolish of me for forgetting about and discarding my Recovery Key, but a few things still don't make sense...
    1. Why would they put a "Lost your Recovery Key?" link on the password recovery page when a password is needed to reset the Recovery Key itself?
    2. As far as I can remember, Apple, in their briefing of how two-step verification works, did not bring up this scenario, which is probably relatively common. They DO mention that they can't help when you don't have access to two of the three necessary things for recovery, but they never brought up the apparent exception of if the account is disabled, in which case having two of the three things needed is not enough. I don't understand how they couldn't have mentioned this scenario.
    3. Given the above thought, how could Apple not have some sort of special contingency for this type of situation? I profess my ignorance of how these types of systems are set up, but I would feel that there should be a special method for recovery in place if the account has been locked, and the owner is able to verify that they have the password and trusted devices.
    I didn't mean to make it sound like a rant. I ADORE Apple, but this system seems like it's less than perfect.
    Has anyone else ran into this issue? If so, is your situation similar to mine?
    Thanks for any response!

    Hey everyone.
    It's been awhile, but I wanted to share with anyone who is interested some general knowledge about this issue that I have learned while communicating with Apple support. Unsurprisingly, the issue is still unresolved, and I am under the impression that it will remain that way, but I'm still trying to get in touch with one of the senior representatives I spoke with a while ago who seemed to think that there might be a solution, so I suppose there is still a chance that things could turn out for the better.
    Here's the rundown:
    Anytime you are unable to sign in to or access your account because of "security reasons", your account is under what is called a "DS Lockout".
    A DS Lockout on an Apple ID can be triggered for a few reasons, such as when too many failed logins to the Apple ID (using an incorrect password) are attempted, or when a purchase is made that Apple believes to be fraudulent.
    Under normal circumstances, a DS Lockout only lasts for 8 hours, after which the lock is lifted and access to the account by inputting the correct password is re-enabled.
    This is where the catch for anybody who set up two-step verification is.
    According to one of Apple's security representatives, IF you have two-step verification enabled upon being inflicted with a DS Lockout, the 8-hour lockout period is extended indefinitely as an additional security measure (a feature, I suppose). Therefore, the only way to regain access to the account is by resetting the password, as waiting for the lockout to expire is no longer an option. And of course, resetting your password, as stated by Apple, is one of the situations in which you need your Recovery Key. EVEN IF YOU KNOW WHAT THE ACCOUNT'S CURRENT PASSWORD IS, the lockout prevents you from being able to input it as a means of authentication. You MUST reset your password in order to regain access, and you MUST input your recovery key in order to reset your password.
    So, that seems to be the gist of it. It does make sense, but here's my problem:
    Upon setting up two-step verification, Apple does warn you of many things, but they do not make any mention of this specific scenario. Indeed, it is very much my fault for loosing my verification key, but the thing is, I’m human, I make mistakes, and I know that I will continue to do so. One of the reasons I chose to take the risk of setting up two-step verification is because Apple explicitly stated that as long as I had access to two of the three required "keys" -- my Recovery Key, my password, and at least one of my trusted Apple devices -- I would always be able to gain access to my account. In other words, as long as I didn’t screw up so bad as to loose access to two of my keys, I’d be okay. Obviously, there is a huge exception to this case that, again, is not mentioned anywhere, hence all the confusion. Had I know that it was possible that it could come down to me needing a single, specific key to regain access to my account, I probably would have opted out of two-step verification, recognizing that as a busy college student who's constantly reorganizing and dealing with tons of forms, worksheets, and other various documents, it's not as easy to hold on to a slip of paper as it might be for others. I'm hoping that at some point, Apple adds a big, red warning to the setup process which reads something like:
    "In the event that your Apple ID is locked due to a detected security risk, your Recovery key will be necessary to regaining access to your account; knowing your password and/or having access to any of your trusted devices will no longer be enough."
    I really do appreciate how seriously Apple takes its security, but I think that there is still room for improvement. This should start with more clearly and fully stating the conditions of its security measures, as well as having its customer support be more educated on these conditions (they themselves stated that they had never been trained on issues revolving around two-step verification). Protecting someone's private information is important, but so too is making every possible effort to ensure that customers can't easily loose access to all the content and services that they have spent much time and money building up and using.
    As stated above, I'm still trying to get a hold of the Apple representative who initially assisted me, so if I have any additional updates, I'll be sure to reply to this thread. I hope that anyone who is going through the same issue, or is simply curious, finds this information to be useful.

  • HT201365 I had to change my email address because I was locked out of my previous address and change my Apple ID password due to the iOS 7 upgrade. Now iCloud will not recognize my new address nor my new password. Everything else on my apple devices accep

    I was forced to change my email address, (was locked out of it). I also was forced to change my Apple password due to the iOS 7 upgrade. Everything on my iPhone and iPad, including iTunes, accepted my new email address change, except iCloud. And because I was forced to change my password, it doesn't recognize my old password or new password either. There is no way I can find to change my email address on iCloud, and so I'm stuck. I cannot delete iCloud account without proper email and password and it still shows my old email and doesn't allow it to be changed.

    If Settings>iCloud is showing your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

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