My apple ID was there but when hit reseting password no mail were sent

A week ago i just found out that i couldn't log in my Apple ID
it kept showing "Your Apple ID or password was entered incorrectly."
and when i clicked at "Forgot your password?"
and when i chose "Email authentication"
no mail was sent to my inbox
how was that happened ? and how to fix it
ps. i use two apple ID under one email
thank you

You should contact AppleCare who will initially try to assist you. They will verify your identity (you might be asked to answer the security questions you set) and send a reset email or if unsuccessful they will pass you to the security team to reset it for you.

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