My bill and my service

Why is my bill creeping up a couple of dollars each month? It started at $82 and now is over $90.
Why does my internet service go offline at least 2 times a day? I went to the Indian connection about a month or so ago and was told the next day that they made some changes at the main switching center - obviously they did nothing. I can't take too much more of this and after many, many years I am thinking about changing. The others have to be better than this.

Hello heroclides
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One bill and customer service complaint

March of last year I purchased 2 cell phones from Verizon and the wireless store manager told me that I would be entitled to $15 discount per month to which he had also sent me several emails confirming this so after several phone calls I was eventually able to get the $15 discount on my one bill for 12 months, but... The problem I have now is that I called on Wednesday 25th July to have this discount extended and after speaking to a rep that was playing the I don't understand what you are asking for I then asked to be transferred to a supervisor but the rep transferred to one bill who then transferred me back to billing. I then got to speak to Darrel who told me that he really understood my dilemma and he sent a ticket to for the $15 discount to be applied along with the standard $5 mthly discount for a 2 yr agreement he told me that he would call my home # on Friday 27th and guess what no call. Can a responsible Verizon rep/supervisor or manager please contact me regarding this issue, please. PS when I first called I was told that i wasn't in the system to receive the $250 visa gift card(although I checked the options when I renewed in May), but the rep said he was placing it on my account.. Could this also be verified thanks for taking the time to read this

bazzainpitt wrote:
... why is no one ever willing to take responsibility for their mistakes every time I call Verizon ...If I can assume that your question is not rhetorical, then perhaps I can suggest an answer. In the majority of cases you probably do not actually speak with the person who actually set up your original contract or service. It seems therefore unlikely that the individual you do speak with when reporting a problem would apologize for something another unidentified individual did,, even assuming there ever was a "mistake."
I would however also note that in essentially every instance in which I have had to contact VZ regarding a problem with either service or billing (and I have spent quite a bit of time on billing issues), I have been "flooded" with apologies about the inconvenience. I suppose my experience is significantly different from yours, but just now I cannot imagine why that is the case.

Billing and customer service

This is the second time I will submit this request. I was told that my billing concern was escalated. However, I've had no resolution. I've tried signing with the username and password I registered (daniellebrooks) with but am taken to the User Profile information page where I am asked to register again!So, I've created another profile (Dbrooks) - Here is my concern: To Whom It May Concern: I am contacting you regarding a billing dispute, but now also, about the customer service I received on June 21st, 2015. I have been a Verizon internet customer since 2012 at the residence of: {edited for privacy}. At the time I initiated service, my monthly fee was $29.99. I paid $30.00 at the end of every month to Verizon through my Bank of America online bill pay. On May 1st, 2015 I moved residences to: {edited for privacy}. I called to transfer service. At that time, I was notified that my monthly fee would go up and that I needed to pay a fee, brining my total balance to $53.88 – I paid this on May 28th. Unfortunately, I was not notified that I would have a new account #, and paid this to my old account using my online banking service. Last week I received an automated message on my voicemail that my service would be shut off due to a balance owed. When I called back, a man informed me that this message was in error, and that my May payment had not yet transferred to my new account and that there was no further balance due at that time.Since then, I have received two very confusing bills – One for my old account {edited for privacy} with a balance of $13.50 and one to my new account {edited for privacy} with a balance of $89.98. I called your customer service yesterday at approximately 4 pm. I was transferred to a young man who stated that my outstanding balance(s) were due to fee increases over the years. I told him that I had never been notified of such increases, thus I continued making consistent payment of $30.00 monthly. I never received notification in writing or per my email. He stated it may be because there was no email on file for me. He suggested this was my fault, was curt, rude and unwilling to explore the root of the balance(s) further. His explanation for the lack of communication is incongruous, as Verizon easily contacted me by phone for a disruption of service noticed and also sent correspondence via 2 recent bills for balance(s) owed. I asked to speak to a Supervisor. I was then placed on hold for a total of 50 minutes until a “supervisor” by the name of Jose came on the line. I put the word supervisor in quotes, as I have a hard time believing this individual should be given such a title. He quipped at me with the same indecorous tone and language – he stated he could not be of help and that he had no way to look up my previous statements. I responded that that the previous agent had been able to – at that point he receded and asked for my previous account number. After many minutes of silence, I asked him if he was still there. He remarked, “You need to be patient”, for which I replied, “I have been, I was on hold for almost 50 minutes to talk to you and have now been on the phone going on an hour and 5 minutes, with no resolution”. He responded “If you’re busy, call back”. I stated that I wasn’t busy the hour prior, when I made the initial phone call, but that I had to pick up my son from daycare in the coming ½ hour. At that point, I asked to speak to his Supervisor, to which he jibed, “Alright, you have a good day!” and then hung up! I am appalled and disgusted to say the least. At what point did I lose esteem as your customer? Verizon is one of many carriers in my area. How is this treatment justified? At this point, I am asking for a personal response from someone with at least one shred of professionalism – I would like to know that Jose and his counterpart have been talked to directly regarding this matter, and I would like a detailed explanation of how both balances came to be. Once my bill is reconciled and adjusted, I would like personal contact as to the accurate amount owed. At that time, I shall pay in full and will consider whether or not to continue my service. I will also share this encounter with my neighbors and colleagues as I’d hate for any of them to have the same experience. UPDATE: I was just called yesterday and told that my service would be shut off if I didn't pay the $53.99 that I already paid to my old accound on May 28th! How can you help me if you've edited my account information in this post? Can someone please respond purposefully?! I need a phone call from a live person or an email - not this mess on a forum! I'm about to cancel my service and tell my neighbors to do the same! Ridiculous!!!!!!

Hi Dbrooks,
Your issue has already been escalated from your earlier thread under your original username, HERE. We have sent you a Private Message about the forum sign-in issue you are reporting. Please check your Private Message Inbox at the top right of this page. It should look like this -->>

Anybody else billing and customer service issues?

I recently was charged $100+ over my usual monthly charge. When I asked for an explanation VW could not provide an explanation and they could not adjust the charge because there was no supervisor available at that time. They apologized because their policy is to solve all issues in one call and said I would receive a call back the next day. I never heard back from them, so I called VW 3 days later again and then they told me that I was charged for using my phone overseas, which I didn't (I have 2 phones, one from work with T-Mobile which I did use to avoid the overage charges on my VZ phone). Because I was not satisfied with their conflicting explanations (the first conversation with them they could not explain the overage charges) and I had to chase them around to get one, I refused to pay my bill until we could come to a satisfactory solution. I never heared from them again and now I am being charged late fees. I am so over VW. I feel they adjust their customer service level depending on if you are under contract or not and how long is left under the contract. Friends have already moved to T-Mobile and are very satisfied and so am I with my T-Mobile work phone (not to mention the $$ you save with T-Mobile). I think I'm ready for the switch after 10+ years VW.

>>Duplicate post removed for cross-posting violation of the Verizon Wireless Terms of Service
See I need help. I don't understand this at all. for original message<<
Message was edited by: Verizon Moderator

Complaint about my bill and customer service - never expected from Verizon

I have several lines and I live and work out of the country for a big % of the year. Also have one of my CEO's lines on my plan. Our average monthly bill is 6-7K USD. Recently, it popped up to 10,000 USD. Verizon was nice enough to drop it a bit, as I was traveling in a country with no rate plan.
Then things went sideways - bill popped up again, I called to ask about it, and they said that they couldn't do anything. Thats ok, I get it, its a us carrier and I am in Asia.
Here's my proble, I had just paid 4 or 5,000 dollars 2 weeks ago, and they messaged me to say that I had to pay 8000 or they were turning off the phone. For a client who pays, month in and month out, 6-8,000 usd for mroe than a year, isn't there a better way to handle this? But that's fine, I get that, too, so I called into ask about the status, per their request and the lady who answered and spoke with me treated me like a dead beat and she was a bill collector. I was polite, and I just asked to speak to her manager because I wanted to discuss the bill. She wouldn't put a manager on. I asked several times and she kept responding with - why do you need to speak with a manager, what specifically do you need. Finally I raised my voice and said "BECAUSE I WANT TO." I was too busy with work so at that point, I just said to forget it - I will pay the bill online and call someone else at Verizon later to discuss my bill. Then she wouldnt let me off of the phone sh was trying to get authorization to charge the card over the phone, but she needed a zip code to confirm - I finally had to hang up on her. I hung up and then went online and paid my bil (8,0000 USD).
Such a bad experience. I'm at the point where I will break the contract, pay the fee, and move all of my business to ATT. I can only assume they will treat me better, but what a crazy change for Verizon. They have always been such a tight operation, can't understand how they would let someoen like that into their business. Literally drove me away from Verizon.

Morgz,
Driving you away from us is most certainly not the goal here. So, allow me to lasso you back in. Now, I know firsthand we're not talking about pocket change here. However, this seems to be a persistent issue that you'd like to get squared away. Pending where you're traveling in Asia and which device you own, we may have something better so you don't worry about overages and calls like this. In fact, check out our trip planner so you can make sure your line is setup properly after cross referencing with your features via My Verizon http://vz.to/n9PFe9 . Next, pending which device you use, I would recommend contacting our global support team at 908-559-4899 so we can make sure you're set up for success going forward no matter where you are in the world.
EvanO_VZW
Follow us on Twitter @VZWSupport

Resource related billing and service quotation

Dear gurus,
can anyone explain the process of resource related billing and service quotation in step by step.
if possible mail me the screen shots also in this email-id
[email protected]

hi,
Maintaining Profiles for Sales Order and Billing Request
Use
The Dynamic Item Processor (DIP) profile defines and controls resource-related quotation and billing for service orders and sales documents. It may be maintained in either the Customer Service or the Sales and Distribution section of the IMG. The DIP profile allows flexible determination and translation of actual labor, material and other costs into sales materials for appropriate pricing and billing.
DIP profiles BC10 is used exclusively in the value chain for time and material project.
Integration
The DIP profile functionality is closely integrated with the controlling module for the processing of cost objects into sales materials.
Prerequisites
Relevant sales document types, condition records, sales materials have been created.
Procedure
Access the activity using one of the following navigation options:
IMG Menu Project System ® Revenues and Earnings ® Integration with SD documents ® Creating Quotations and Project Billing ® Maintain Profiles for Quotations and Billing
Transaction Code ODP12.
Activities:
In the configuration item Profiles for Sales Order, Billing, Results Analysis, choose profiles BC12.
The DIP profile can be used for processing resource-related billing and results analysis, as well as for generating resource-related quotations. To do so, sales document types must be defined for each usage. Access the Usage section of the profile and maintain the following entries:
DI Usage SD Ty BC12
1 Billing & Results Analysis Z2TC
all other fields leave blank
Access the characteristics section of each profile. The characteristics are the objects which the system will take into consideration when processing and displaying resource-related billing. For both billing and order usages, set the characteristics as follows (note that other settings are automatically defaulted in by the system):
Characteristic Charact
Relevant Material Determ NoSummarizat. Structuring Sequence
Z2TC
Accounting Indicator X
Activity Type X X X
Object number X
Period X
Transaction Currency X X
Unit of Measure X X
all other fields leave blank
The sources section determines what type of costs will be selected by the DIP profile for each usage. More detailed selection criteria are available, but not maintained in this setting. Access the sources section of each profile and maintain the following entries:
Line Source Percentage
1 0001 Actual Cost - Line 100
Access the material determination and criteria sections of the profile. Material determination defines the sales materials that costs will be converted into. The criteria defines cost element groups (cost elements are determined from the labor activity type or the component account assignment) that correspond to each material. For both billing and quotation usages, define material determination as follows:
Material/Service Material Determination:
Transfer Quantity/Costs Material Determination:
Conversion Quantity Criteria:
Activity Type
Z2TC
I00342 X (Transfer Cost & Qty) Checked
I00984 X Checked
all other fields leave blank
To confirm that all entries and settings in the DIP profiles are consistent, go to the configuration item check profile settings. Enter the DIP profile and execute. Green traffic lights should be displayed next to all items for both usages. Otherwise, determine the inconsistency and make the necessary correction.
Go through t.code DP90
1.U will get "resource related billing request initial screen.
2.U enter ur "Srevice order", then select "Expences" button.
3.u get " Billing request for resource related billing document" Here the columns for "Open amt" and "Amt. to billed" equal the transactions that have posted to the project and have not been billed. To continue, press the "Billing request " button. The system will ask you if you really want to do this -- say "yes"
Then u will get the overview screen.
Link service order to a quotation thru transaction DP90. The quotation will be created with reference to the service order. The business scenario is that you are creating a quotation for the job to be done. The line items in the quotation are based on resources and materials planned in service order.
CHAN
Message was edited by:
CHAN HARI

I have purchased my iphone in uae and now i m in india and my iphone hardware buttons are unreactive and i have to service or replace but i have lost my bill and on net there exist all info of my purchase can i service it in india without the bill

I have purchased my iphone in uae and now i m in india and my iphone hardware buttons are unreactive and i have to service or replace but i have lost my bill and on net there exist all info of my purchase can i service it in india without the bill

If you purchased in the UAE then it must be returned to the seller in the UAE for repair or service under warranty
NO Authorised servicer in India will touch it as it did not originate in India
If you purchased in an UNauthorised seller in UAE then you will have to find out where it came from for any warranty support

I've paid my past due bill, and turned the phone off and back on, why isn't my service restored?

I've paid my past due bill, and turned the phone off and back on, why isn't my service restored?

How long ago did you pay the bill? Has the payment cleared? It may take up to a couple of hours after the payment clears until service is restored.
Unless you are in the area that is having service issues. There is an area where service is down.

Diff b/w Intercompany Billing and TPO.

Hi SAP gurus,
What is the diff b/w Inter company Billing and Third Party Order

Dear Sabina
Inter Company Billing
You can set up your system in such a way that one purchasing organization procures material for a plant from a vendor (plant) that belongs to another company code within the same client (corporate group). This is an instance of an inter-company-code stock transfer with an SD delivery and a billing document
Third Party Billing
In third-party processing, you place a purchase order with a vendor to deliver goods or perform a service for a third party (for example, for a customer).
This means that your company does not deliver the material. You forward the order to an external vendor instead, who then sends the material directly to the customer and invoices you.
Third-party processing is carried out in the components SD (Sales and Distribution) and MM (Materials Management). By creating a third-party item in a sales order, purchase requisition, or purchase order, you can request that the vendor sends the goods directly to your customer. A document can consist of one or more third-party items.
Thanks
G. Lakshmipathi

Outrageous bill and excessing usage

Are we signed up to play the role of "the rich and ignorant?" Evidentlywe are, bc I have been getting outrageous bills and claims that I am using 20 g each month all of a sudden and there is no way. Before the 4g (4th generation) service, my family had no problems doing what we wanted through our tablets or phones. Now, we have to "starve" our enjoyment of the digital age and education time due to being charged these fees. We see no difference that would validate Verizon's outrageous bill. The service is no faster than it was and it actually drags like it s r struggles to load our pages. So Verizon's answer is always to check to see if this is running in the background, etc. NO....WE CHECKED EVERYTHING ALREADY. EVERYTHING IS TURNED OFF LIKE WE HAVE A BASIC PHONE AND ITS STILL HAPPENING. Why should we have to spend countless hours doing what verizon should've done before they pushed these phones and service in our faces. It's Verizon's job to give their customers the best Problem-free service. Not ours. We have jobs. The Times we have to spend on our devices is supposed to be for our enjoyment or whatever else we may choose to do with it. Not working for verizon and receiving A bill for it.
Anyone care to fix this? verizon perhaps.....

Original thread: doubled data usage with no apparebt cause
Note: Creating numerous threads will not speed up a resolution, but cause more confusion.

Bad experience with Verizon Fios Internet and Customer Service

I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again.
In August 2014, I called and installed the Verizon Fios Internet and phone bundle. I asked the customer agent several times if I will be charged anything before the installation of the Internet and phone service. She said, 'No, we will only start charging after the Internet and phone are installed at your apartment'. I went to the store and picked up the router and phone and installed it at home by myself. The router did not work. I called Tech support and they said it will take several days for another available agent to come and look into the issue. I decided to discontinue the service and closed the account that same night.
At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not.
So after 3 months (November 2014), I decided to get out of all these troubles and paid off my $80 activation fee. They put the bill in the collection agency and I called them and paid the overdue balance. Then in December 2014, I received a statement saying I have a $3.11 overdue balance. The collection agency told me that they will charge me for the whole activation fee and a $3 transaction fee for the transaction. So now Verizon came back and said I owed them the $3 because I paid the collection agency their transaction fee.
I am very disappointed and furious about the whole Verizon operating system. Charging a customer for an activation fee for a service s/he has not consumed or used does not make any business sense. In addition, they do not know how to coordinate with the collection agency on overdue bills. Give the customer a heads-up that they will be charged a transaction fee on top of the overdue balance, and that transaction fee does not count towards clearing the balance.
I have completely lost my confidence in Verizon albeit the many good feedback from my friends.

Hi crystallau52,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Verizon should be giving me a network extender if I cannot use their phone here in my home even though they say I "should" have coverage. Verizon acknowledges that it is a problem of theirs...but I'm expected to pay my bill and can't use my phone?

I want VERIZON to send us a NETWORK extender at their cost because I pay my bill and am NOT receiving phone service from VERIZON as promised. I am stranded without the use of my cell phone in my home. My contract says that VERIZON will provide me service and I must pay...I DO pay. Why would VERIZON do this to a almost 7 year responsible customer? Our whole family uses VERIZON (seperately) and this is horrible customer service. VERIZON knows that many of the basic phones do not work as promised. I want a working phone. All VERIZON keeps saying is that my upgrade isn't until August? I don't want an upgrade, I want a phone that works. I am contacting the Attorney General's office to see what can be done. I have missed emergency phone calls and now will be in a snowstorm without a reliable phone.

First of all, Verizon does not guarantee service, even in areas where the map says there is full coverage.
Service provided vial radio waves can be affected by multiple things, such as foliage, buildings AND asmospheric conditions such as snowstorms.
Maybe you should have purchased the NE before the snowstorm, but then if your power went out, you would be out of luck. Of course, your power company says they will provide you power, but then again, sometimes there are outages.
If phone service is so important, there is NOTHING as reliable as a land line!!!

I tried to pay my bill and My Verizon says my bill is paid in full but they never charged my bank account.

Title says it all. For some reason Verizon never charged my bank account for my bill but it says it is paid for. I'm all for getting a free month of cell service but I think it would be best if I get this fixed so I don't spend the money I was going to use for the bill and then have Verizon randomly charge my account lol. Anyone else have this problem in the past or know what I should do to fix it?

Try this
1. Edit profile & privacy
2. Edit first two rows
If this dont work, You may have to contact a Admin to change your user name because I do not think you can change it.... You can try clicking the Report Abuse under Actions on the right of the window to get the admins to notice you and explain the situation and I am sure they can assist you..

HT1688 Can you please help me. I purchased the new Apple I 4s phone from AT&T. I bought it out right. NO CONTRACT!! I paid almost $1000.00 for it. I then, had it enrolled it in my company's ATT service plan. They paid the bill for my service. Since, I ha

Can you please help me. I purchased the new Apple I 4s phone from AT&T. I bought it out right. NO CONTRACT!! I paid almost $1000.00 for it. I then, had it enrolled it in my company's ATT service plan. They paid the bill for my service. Since, I have left the company. I have retained, and assumed financial responsibility for the phone, and the phone number with AT&T. The same day I assumed ifinancial responsibility, I had the phone number ported to a new service provider. ( Straight Talk ) After doing so, my phone worked fine. (as far as cellular service) NO DATA Service !!!! I have been on the phone with AT&T, Straight Talk, and Apple, FOR HOURS over TWO days!!! Trying to get this problem resolved. All I need to do, is change my APN settings (access point name ) settings. Its my phone!!! Why does any body have this APN menu locked from me??? I've been on the phone for two days between, AT&T, Straight Talk, and Apple products technical support teams. Everybody points the finger at the next guy!! What can I do to get the phone, that I paid for, work for more than just a phone, and a paper weigh?
PLEASE HELP ME!!!!!
Jason
Sent from my iPhone
<Email Edited by Host>

Wow... you seriously over paid for an iPhone.
That probably explains why you have/had no clue you were purchasing a locked device and think it's an Apple problem to get it unlocked.

Different product hierarchy in sales order and in service order

Dear experts,
In VA03, I notice that
- under Line Item > Sales B, there is a field Product Hierarchy
- under Line Item > Account assignment, there is a field Order. From here, it links to a service order. In the service order, I can see a field Product Hierarchy too.
I would like to know if there is an implication when the field Product Hierarchy in sales order and in service order are different. Is it possible that this will cause an inconsistency?
Usually these two fields have the same value, since the value in sales order is copied from service order. However, in my case, the product hierarchy is changed/updated in service order, but not in sales order.

Hi,
We have document pricing procedure maintained at two levels for Sales order or Billing type.
The pricing procedure is determined based on SAles Area Customer pricing procedureDocument Pricing procedure+pricing procedure.
Example :For Sales Document type the document pricing rpocedure will be A and for billing type 'B"
Sales Area1A+Pricing procedure A
Sales Area1B+Pricing procedure B
Now A will be maintained in VOV8 and B will be maintained in VOFA.So two pricing procedures.
Regards,

My bill and my service

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