My colleague cannot save a filled out PDF. It saves blank.

Hi folks,
I created an interactive PDF using InDesign CC and sent it to a colleague to fill out and print. When it's filled out she is unable to save it as filled out, it just saves blank. She also tried emailing it to me from Acrobat but it sent as blank. I had a look at her laptop and it seemed to want me to sign the document yet there was no button to "sign" the document.
Please help.
EDIT: My colleague is using Adobe Reader.

Great thanks! My version said "enable additional features" instead of "more tools" so I selected that and then I got a pop up with a message basically saying I should now be able to do what I want to do. I have sent the PDF to my colleague so I'll report back if it works.
Thanks very much for your help!

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My colleague cannot save a filled out PDF. It saves blank.

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