My computer froze and I had no choice but to turn it off. When I turned it back on, it would no longer open iTunes. It says "error 7 (windows error 14001). iTunes said to uninstall and then reinstall iTunes. Windows installer won't work.
My computer froze, so I had to finally turn it off. When I turned it on again, it wouldn't open iTunes. Error7 (Windows error 14001) appeared. I could not uninstall and reinstall iTunes because now Windows Installer isn't working either. Tried using "System Restore" from a backup, but still didn't fix problem. Tried online purchase of registry cleanup ("Error End"), but that didn't solve problem either.
How can I get iTunes to open? Any suggestions for getting Windows Installer to work? Thanks!
Hey Carolefromthelou,
The following link will provide steps on how to best remove all traces of iTunes from your PC and then reinstall it:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Welcome to Apple Support Communities!
Best,
Delgadoh
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