My computer was not working properly last week. Now the computer starts, but it appears like its all factory settings. How do I restore so I can read my email, see my pictures, itunes etc....?

How do I restore my personal items such as iTunes, my pictures, email etc...? The computer was acting up last week, and now everything looks like factory settings.

Hello, first thing to do is in the Finder, double click on your hard drive's icon, see how many users are in the Users folder, sounds like your Home folder was possibly renamed.

Similar Messages

My iPod does not work properly when plugged into the computer. How to fix?

I have a 4th generation 40 gigabyte iPod, non-color.
Today, I plugged it into my computer to update my playlists.
My iTunes and Windows were lagged down. Eventually, when things caught up, my iTunes didn't show my iPod as being connected. I looked in My Computer, and it didn't say iPod -- it said "Removable Disk". I couldn't disconnect my iPod via Windows, even using the Safely Remove Hardware didn't work.
After looking around here and trying things like Disk Mode and Resetting the iPod, nothing worked. I can't get the iPod to work with the iPod Updater so I can try restoring it.
I dunno really what to do. If it's a hardware problem, then I'm not going to bother to get it repaired, since the music that's currently on it plays perfectly fine still.
I just dunno what else to try.

you basically are stuck. apple won't do crap for you. i went to the apple store today because my second ipod crashed (the first one they replaced) and they won't do anything for me and told me i had to buy a new one (2 in 1 1/2 years is what happened) so they wanted me to buy a third one when their product obviously *****. and the manager even basically admitted that the ipod that they claim is durable and relible isn't. that people go through 3-4 a year. the supposed "apple genius" told me to send it out to a third party repair. he wouldn't even look at it and lectured me for not getting the extended warranty. if you look at the website below and read you'll find that a lot of people got screwed over like me with the extended warranty;
http://www.consumeraffairs.com/computers/apple_ipod.html
put it this way i won't go back to that apple store again or purchase another ipod. ill keep my piece of none working crap

Hi. Unfortunately my ethernet card was not working anymore. This is the message "This computer does not appear to have any PCI Ethernet card. How can I fix it?

Hi. Unfortunately my ethernet card was not working anymore. This is the message "This computer does not appear to have any PCI Ethernet card. How can I fix it?

i would try an SMC reset, the following article tells how to do this:
http://support.apple.com/kb/HT3964
if it still gives that message, you need to take it to apple store or apple service provider to have a new card installed. the apple site gives listings of providers and stores in your area:
https://locate.apple.com

My phone was not worked for last two days it happen after the instalation of new os,this is happen one of my friiends also plssssss find some solution

my phone was not worked for last two days it happen after the instalation of new os,this is happen one of my friiends also plssssss find some solution

We are all just phone users here, and no-one can hope to provide any advice with so little information to go on as to what exactly has happened. You need to provide some detail.

I had a mac pro system..from last 2 days the keyboard is not working properly..if i typed a key but it displayed 2 or 3 keys..what is the problem? is keyboard gone..?

i had a mac pro system..from last 2 days the keyboard is not working properly..if i typed a key but it displayed 2 or 3 keys..what is the problem? is keyboard gone..?

Hey ynareshbabu,
Thanks for the question. I understand you are having issues with your keyboard. The following article provides some great troubleshooting steps:
One or more keys on the keyboard do not respond
http://support.apple.com/kb/TS1381
You may want to refer to the "Some keys don't work as expected" section.
Thanks,
Matt M.

HT1349 i upgraded to yosemite last week, now my computer wont start. it stops at white screen with apple logo. what do i do?

i upgraded to yosemite last week, now my computer wont start. it stops at white screen with apple logo. what do i do?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

In photoshop cc is not working properly right button on the tablet stylus genius

in photoshop cc is not working properly right button on the tablet stylus, when clicked, the menu appears and immediately disappears in Pshotosho CS6 everything was OK, and in other programs all OK.
Tablet - Genius G-Pen M712X.

have you participated on here before, smihop? -- do Adobe representatives ever provide a solution? I pay monthly for all adobe cloud applications <-- doesn't it seem like that should come w/some kind of support? (especially when they push out buggy releases <-- which make me wish I could go back a version)

My computer is not recognizing my ipod shuffle. The computer says to use the ipod reset utility. When I tried doing this it told me that it was for a 32 bit version which I obviously do not have. My computer is only a few months old. What do I do now?

My computer is not recognizing my ipod shuffle. The computer says to use the ipod reset utility. When I did that it came up with another message that it was only good for a 32 bit version. I guess I do not have a 32 bit version. I just purchased my computer a few months ago and it uses the windows 7 operating system. What do I do now?

Not sure if this helps:-
The music files, were they bought from your iTunes account or did someone gift them to you after buying from the iTunes account? If they are yours you can download them again if you clear or de-authorise the ipod, it has to be done by whoever gave you the ipod to do this (the registered owner). If they were bought for you on another itunes account I don't think Apple let you use them as they are copyrighted and they don't belong to you, they belong to the person who bought them. If the music files where ripped from music cd's then click and drag them to a new folder on your desktop and have the person who gave you the ipod to de-authorise and unregister it. Then you re register it and put your files back from your desktop folder in your iTunes folder and synch. Hopefully that would work. Any files which you did not buy, I would not know how get around this, best bet is to take it to you nearest Apple Store and explain that they were gifted to you and ask how you can use them. The best way to gift music files is to buy the gift tokens and give these. Hope above helps.

I've an iphone 4, its headset jack is not working properly, when i insert the earphone no sound is coming, but when i keep the earphone little out i can hear the sound but very low sound is coming out, I've never dropped my iphone please help...

I've an iphone 4, its headset jack is not working properly, when i insert the earphone no sound is coming, but when i keep the earphone little out i can hear the sound but very low sound is coming out, I've never dropped my iphone please help...

bunjamin wrote:
There is now a new line in BBM that wasn't there before which covers the message that I am typing, so I can't actually see what I am typing.
Hi bunjamin,
just go to BlackBerry World, and update all your apps including BBM.
bunjamin wrote:
Every time I unlock my phone, my screen enlarges so I can't really see much on the hub/notification screen and it defaults to the hub which it didn't do before).
you can turn off the magnifying glass :
device settings >> accessibility >> magnify mode >> OFF
you can deactivate the "reset to Hub view" :
hub >> overflow (bottom right button) >> Settings >> Display and actions >> Return to Default View When Idle >> OFF
bunjamin wrote:
my ringtone is much softer than it was previously
yes, BlackBerry has acknowledged this bug in this article from the public knowledge base:
KB36755 After upgrading BlackBerry 10 OS to version 10.3.1 the volume for notifications is noticed to be significantly lower than in the previous version
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

My program does not work properly. I run the program but it is not capable of adding any of my ebooks and when I connect my ereader, it recognises the device but it does not add any ebook either. I uninstalled the program and reinstalled again but nothi

my program does not work properly. I run the program but it is not capable of adding any of my ebooks and when I connect my ereader, it recognises the device but it does not add any ebook either.
I uninstalled the program and reinstalled again but nothing gone better-
What should I do?
Best regards

Do you have Logitech gaming software installed on the PC? If so, perhaps try the suggestion from the following post:
Re: Everytime I close Itunes it loads back up

Hello, I am running Mac os 10.6.8. It is shutting down without warning when I walk away from the computer for about 5 minutes. It happened twice. It was not asleep, i had to turn the computer back on...Any ideas...

Hello, I am running Mac os 10.6.8. It is shutting down without warning when I walk away from the computer for about 5 minutes. It happened twice. It was not asleep, i had to turn the computer back on...Any ideas...
G. Mendel

Crashes
The next time the problem happens, note the date and time the problem occurred, then go to Applications/Utilities/Console and copy the log starting at the time of the crash. Paste the log in a reply. Please do not use a screen shot as they can be hard to read. If there are repeated runs of the same messages, please post only one run. Be selective about what you post and don’t post huge amounts. Make sure there is no personal data visible. Information learned from Linc Davis.

HP computer will not work properly with an HP printer

I have the following two items that I am trying to use together:
- HP 23" TouchSmart Desktop, T6500 2.1GHz 4GB DDR3, 500GB HDD (Windows 7)
- HP OfficeJet 6500 Multi-Function Printer/Scanner/Fax
When I try to scan to Adobe Acrobat Professional 9.0, the document goes through the scanner, however the dialog box that I would expect (e.g. "Next Page" or "Done") never shows up. At this point, the system is unresponsive with respect to Adobe or the printer.
I suspect that it is waiting for the input from the dialog box that never showed up. I tried to move the other windows to see if the dialog opened in the background, however I am not able to select any of them (they remain frozen).
I contacted HP Support, only to have them tell me it must be the driver, and I have an "old" printer. (I did not realize that a 9 month old printer was considered "old"). I have tried all of the possible drivers that are available (original disk, downloads, other downloads from HP tech support), none of these resolves the problem.
In any case, they were unable to resolve the problem of having an HP computer work properly with an HP printer. (The printing function seems to work, just very slowly).
Has anyone else heard of this? Is there a resolution?

Update: I am still looking for a solution to this problem - the scanning portion of the Multi-function OfficeJet 6500 does not work properly with the HP TouchSmart computer.
I have not been able to find anyone in HP that can tell me when (or if) new drivers will be released for this printer.
I decided to investigate upgrading to a newer version of printer since HP told me the 9 month old printer I have was "obsolete", only to find that the identical printer is still on sale in many stores. Hmmm....
I feel like I am getting the run-around from HP.
I have since tried several more driver/software combinations, but every time I have the same problem (as described in the previous post).
If anyone has any ideas or suggestions, I would be most happy to hear them.
Thank you.

TS3074 I have an Error Message 7 (14001) says itubes was not installed properly to reinstall. Have done this but still will not open still gives me that error.

I have an Error Message 7 (14001) that says Itune was not installed properly, to reinstall.
I have tried this twice to no avail.... any answers ? Thank You

Hello Debbie,
Thank you for the details of the issue you are experiencing with iTunes. It sounds like you have tried reinstalling iTunes twice, but you may need to reinstall Microsoft's .NET Framework:
Resolution
This issue may be caused by a bad installation of a version of Microsoft's .NET Framework. It's important to note that versions 2.0, 3.5, and 4.0 can all exist side-by-side. Click the arrow next to your OS to reveal links to the versions of Microsoft's .NET Framework that are applicable to your OS; you will need to download and install ALL of these. These links will take you to a download page. Click the download button on this page and click Save in the subsequent window to save the installer to your Downloads folder.
Windows XP:
Microsoft .NET Framework 3.5 SP 1Microsoft .NET Framework 4.0
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=0a391abd-25c1-4fc0-9 19f-b21f31ab88b7Windows Vista:
Microsoft .NET Framework 3.5 SP 1
Microsoft .NET Framework 4.0
Note: Microsoft .NET Framework 2.0 is already installed as part of Windows Vista. You can not modify the installation of this version of the .NET Framework in Windows Vista.
Windows 7:
Microsoft .NET Framework 4.0
Note: Microsoft .NET Framework versions 2.0 and 3.5 are already installed as part of Windows 7. You can not modify the installations of these versions of the .NET Framework in Windows 7.
To resolve this issue, run these installers one at a time and follow the instructions on screen to install each applicable version of the .NET Framework. If this version of the .NET Framework is already installed, you may see a screen similar to the one shown below.
If you see this screen, select Repair and then click Next to repair the installation of the .NET Framework.
iTunes for Windows: "Error 7" message when opening iTunes
http://support.apple.com/kb/TS3074
Thank you for using Apple Support Communities.
Best,
Sheila M.

My new ipod nano does not work when you turn off the computer

I bought a new iPod but I have a problem when you turn off the computer does not work. Shows that the battery is full and it was lightning. Ipod only works while connected to your computer. What should I do

Hello pepi95,
And welcome to Apple Discussions!
If you just bought the nano, why not bring it back for a replacement or your money back? It's definitely a defective iPod. Not much else for options here. Sorry.
B-rock

WRT1900 AC V1 - Linksys is aware that the router is not working properly. Help spread the word.

I just had a conversation with Linksys' Customer Service via chat: Daphne L. J: Hello Fernando Paramo. My name is Daphne L..
Daphne L. J: Welcome to Linksys Global Chat. Is this your initial contact or do you have a case number?
You: Case number is 04971062
Daphne L. J: Please give me 3-5 minutes to pull up and review your case.
You: OK
Daphne L. J: Thank you.
You: I have a WRT1900 AC, V1. The router is not working properly. I have disconnections every few minutes.I already installed the new firmware version and I still have the same issues. I already reset the router to factory defaults and same issues. I have changed the settings back to my personal preferences: Changed the SSID, changed the wireless security settings, changed the DNS and deactivate WPS. That's it.I'm using 5 Ghz mode with my laptops (5 Ghz adapters) and 2-4 Ghz with a few devices (Chromecast, Nintendo 3DS).
Daphne L. J: Thank you for waiting.
Daphne L. J: Please confirm if the following information is correct:
Name : Fernando Paramo
Phone Number :
E-Mail Address :
Model Number : WRT1900AC
Serial Number : 13J10609406280
Country : United States
You: That's correct.
Daphne L. J: Okay. Were you able to check if the devices have stable connection wired to the router?
You: No. I do not have devices with Ethernet ports. Well, only the cable modem.
You: But the modem is fine. No disconnections from my ISP.
You: It is the router.
Daphne L. J: Alright. What is the current firmware version of your router?
You: I tried to return the router to Wal-Mart yesterday with no luck. This is a useless device. And I have been reading comments on the community forums and a lot of people are having problems.
Daphne L. J: We are actually aware of the issue and are working on a resolution. What is the current firmware version of your router?
You: Ver. 1.1.10.167514
You: Latest one.
Daphne L. J: Yes, so you reflashed the firmware, reset and then manually reconfigure it after, not using backup configuration, is that right?
You: That's correct.
Daphne L. J: And it is intermittent on all devices connected to both 2.4 and 5 Ghz networks, is that right?
You: That's correct.
Daphne L. J: Thank you for the information. Please give ,e 3-5 minutes to verify this with my superior.
Daphne L. J: Thank you for waiting.
You: I want to send you my WRT1900 AC and get a V2 or I want a EA8500 and pay the difference myseld.
You: I do not want my current hardware.
You: It is useless for my needs.
You: I can't believe I had an older E3000 that didn't give me any problems.
Daphne L. J: We have already exhausted all possible troubleshooting steps for your concern. As verified with my Supervisor, we will forward your case to our Customer Assurance Team. They are highly technical and knowledgeable when it comes to advanced troubleshooting. They will contact you in the next 24 to 48 hours. By the way, who is your Internet Service Provider? And do you Cable or DSL connection?
You: Cable connection.
Daphne L. J: Who is your Internet Service Provider?
You: A company called .
You: How are they going to contact me?
Daphne L. J: Alright. By the way, on the device itself, on its FCC ID, please check if you have WRT1900AC or WRT1900AC v2.
You: Are you paying attention to me?
You: I already told you it's V1.
Daphne L. J: They will call or email you. Please double check if these informations are correct:
Name :
Phone Number :
E-Mail Address :
You: I told you I want to send you my WRT1900 AC and get a V2 or I want a EA8500 and pay the difference myself.
You: I want them to contact me to my email. I can't answer the phone during work hours.
Daphne L. J: We can't assure you if we will be able to replace it with Version 2 or if you are allowed to have the EA8500 instead.
Daphne L. J: Just in case, do you also have an alternate number?
Daphne L. J: Also, what time zone are you in? And what is your preferred time and day for them to contact you?
You: I have the one from my office in Mexico. Central Time. Any time is good.
Daphne L. J: So, you are currently in Mexico?
You: I work in Mexico but I have the house in USA. I live in the border.
Daphne L. J: I see. Do you have any other questions or clarifications?
You: I live 10 minutes away from the International Bridge. But that's not an issue. I bought the router at Walmart in Laredo, TX.
Daphne L. J: Thank you for the information. Would that be all for now?
You: I want a clarification: Do you realize that there is an issue with the current WRT1900 AC? Are you aware of that?
You: Because this is a very expensive router that is not working as it should be.
Daphne L. J: Yes, we are aware of the issue and are working on a resolution.
Daphne L. J: Would there be anything else you need?
You: That would be it. I will wait for you to contact me.
You: Thanks.
Daphne L. J: Alright. Thank you for giving us an opportunity to serve you through Linksys Live Chat. You may also visit our support site at www.linksys.com. For your reference, your case number is 04980394. Thank you for choosing Linksys and have a great day! We paid $250 for this piece of equipment. That's a lot of money for a device that doesn't work. I just want to get a V2 replacement, or better yet, an exchange for a EA8500. We should all demand this. It is not fair for us. The current WRT1900 AC is a useless device. They even should do a recall of the product. I will wait for them to contact me, but I'm thinking if I should send the information to The Consumerist or someone else. What to do?

FernandoRocker wrote:
Well... instead of looking into this with Engineering, I would prefer you to talk about this with the Sales department and exchange my WRT1900AC for an EA8500 (I will pay the difference if needed). Seriously. The device is useless. Not just a paperweigt... an expensive paperweight.Actually I looking into the swap for you because I think that would be best in your case. Keep this in perspective. There is laterally millions of WRT1900AC V1 out there with very few issues with latest firmwares and of course the odd exception. In your case it could be a defective WRT1900AC.

My computer was not working properly last week. Now the computer starts, but it appears like its all factory settings. How do I restore so I can read my email, see my pictures, itunes etc....?

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