My daughters iPod touch (4th gen and 4 months old) is not recognized by iTunes (PC) or our stereo docking station, but it will charge. Other devices (iPhone and another touch) work fine on PC and stereo. What is wrong??
We have an iPod touch 4th generation (4 months old) that is charging on our PC but is not recognized by iTunes. It is also charging on the docking station of our stereo but is not recognized by the stereo (will not play music). Other devices (2 other iPod touches and an iPhone) are recognized by both the PC and the stereo. What could be wrong with this particular iPod touch??
What are the model iPods and iPhone and iOSs that work?
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple l
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
The following may result in in the inability to regain full use of the iPod if iTunes does not see the iPod
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Similar Messages
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IPod touch 4th gen stuck at apple logo, not recognized by iTunes/PC. HELP!
My iPod touch 4th gen is stuck on the Apple logo for over 20 min now. I've tried to put it in recovery mode, but a second or two after it shuts off, the apple logo comes back. My PC and iTunes can't recognize it, and I want to find a way to restore or reboot it. Thx in advance!
Try putting it is DFU mode:
http://www.ijailbreak.com/apple_news/using-dfu-mode-to-fix-ipod-touch-and-iphone -errors/ -
I'm lost with my new "used" iPod touch 4th gen. Just downloaded iOS 6; seems to be trying to access a WIFI signal but I have it hard wired into my MAC and I do not have WIFI. Need iPod for dummies - very basic and simple help.
On the computer you should be able to go to the network properites. Go to the TCP part and unchec the line that says obtaind DNS automatically and check the one that says use the following. Add the 8.8.8.8 and Google other 8.8.4.4.
For more info see:
https://developers.google.com/speed/public-dns/ -
I forgot my security password and didn't set up a rescue email address. I tried calling apple but they tried charging me to reset the questions. Is there an easier and cheaper way to reset them?
Probably not; if you want, you can try using this form, but will likely be told to phone instead.
(100460) -
My iPod touch(4th gen.) no longer shows up in the iTunes sidebar, any ideas?
Does anyone know why an iPod no longer shows in the iTunes sidebar?
Assuming a PC
Try
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Before you reinstall the Apple software, also remove iCloud vi Control Panel Remove programs. The reinstall the Apple programs
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if computer or iPod problem -
Whiling syncing my ipod all of my music and pictures were cleaned out and now my ipod is not recognized my itunes. I have uninstalled and reinstalled itunes and it didn't help. Any suggestions?
What shows up on the iPod's display when you have it connected to your PC? Have you tried resetting the iPod with it still connected? To this, press and hold both the Select/Center and Menu buttons together long enough for the Apple logo to appear.
Otherwise, try rebooting your PC, opening iTunes, and then reconnecting your iPod to a high powered USB 2.0 port.
B-rock -
For some reason my IPod nano 7th generation is not recognized by ITunes. It has recognized it up until today. I have followed every step that is provided for troubleshooting and nothing is working. Does anyone have any suggestions?
Hello sipsy12,
Thanks for using Apple Support Communities.
For more information, take a look at:
iPod nano not appearing in iTunes
http://www.apple.com/support/ipodnano/assistant/itunes/
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
Have a nice day,
Mario -
Is it true?
If it says settings general about Version 4.3.3 (8J2). I have intalled the latest vertion for iPad touch 4th generation model? Where I can check if the iPad touch 4th generation has got iTunes (Windows 7) v11.1.4? I think it is the latest vertion.
When I connect ipod touch 4th generation to Mac using usb I get a message that new software vertion (6.1.5) is available for iPod! If I update it, I lose apps and data, but when I check general settings about version for iPod not iPad 4th generation I see version 4.3.5 (8L1). Probably if I update it to the latest version it would say 6.1.5 (8L1). But what (8L1) for iPod mean? And what (8J2) for iPad touch 4th generation mean?An iPod touch, 4th generation can be updated to version 6. An iPad 4th generation can be updated to iOS 7.0.4, which is the most current iOS.
In both cases, you MUST, MUST, do a BACKUP of all data before you update!!
You will probably have to restore from backup after update if you do have version 4.3.3 on a device. This device will need to be connected to a computer running iTunes version 11.1.4
Please!
Read all screens carefully!!
Read all pop ups carefully!
iOS 7 encourages a passcode lock, you have to say "NO" - TWICE... If you don't use a passcode lock. -
Ipod Touch 4th Gen wont sync to the newest version of itunes on my windows 8.1 laptop.
I have the Ipod Touch 4th generation and now after installing the newest version of Itunes and the windows 8.1 update it wont let me sync anymore. Does anyone know how to fix this?
Maybe.
https://discussions.apple.com/message/23511381#23511381
Next try posting/searching the iTunes for windows forum
https://discussions.apple.com/community/itunes/itunes_for_windows?view=discussio ns -
IPod shuffle 2nd Gen....Can not see in iTunes or Windows
Bought two iPods,one a Nano works fine the other a shuffle does not.
I can not see it in either iTunes or Windows,it does appear to be charging via the USB Port (Lights Blinking etc) but nothing else.
As I can not see it in iTunes I can not reformat or do any of the other fixes sugested by Apple.
Now silly me I bought the items secondhand but unused so cant take this back to shop!
Help,its really teeing me off!
Thanks!Bought two iPods,one a Nano works fine the other a
shuffle does not.
I hope you're not connecting them to your computer
simultaneously ... if so, connect one at a time.
No connecting one at a time.
I can not see it in either iTunes or Windows,it
does
appear to be charging via the USB Port (Lights
Blinking etc) but nothing else.
WHICH lights are blinking? The only normally
blinking light should be orange...showing that it's
in data mode AND that Windows recognizes it
(assuming, again, that you haven't connected both
iPods at the same time).
It should show up in the system tray...
Orange light flashes,does not appear in systems tray or in My Computer.
As I can not see it in iTunes I can not reformat
or
do any of the other fixes sugested by Apple.
Now silly me I bought the items secondhand but
unused
so cant take this back to shop!
Help,its really teeing me off!
Thanks!
Answer the questions I posed, then we'll move on...
Thanks for the reply !
Windows XP -
i chose not to sync my ipod for fear i would lose all my songs because the new laptop had no songs. ni chose to manage files manually, and after around 3 chages my ipod only read my purchased songs. so i unplugged my ipod and pluggd it back in. the laptop said i had all of my music in my ipod. after this the titles appeared but they were that light gray color and i couldnt play them. what happened???
That suggests the track is damaged.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
I forgot my passcode to my ipod so i went to restore it. When it said if i waned to restore and update that was my only option. So now i clicked that and my ipod will not leave this screen. No matter what i do. I even tried literally every step such as: the DFU mode, reinstalling itunes and the apple mobile device support, hard resetting my ipod and so many things, yet they all dont seem to help. What can i do to fix this ipod.
If you're unable to do the Restore, go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without be charged again. Also, if you have IOS-7, read this.
-
Please can anyone help? Suddenly getting Alert | No internet connection despite other devices being fine. Currently writing this on ipad2 using same wifi?
Restart it. If that does not help, reset the SMC.
Barry -
Ipod 5th Gen Video 80Gb disk mode not recognized on itunes
Hi there everyone,
So i have my ipod 5th gen 80GB video and here's my problem.
Time ago i had it in a pocket of my backpack that was supposed to be waterproof. We got completely washed in NYC and when i took it out of my backpack pocket the ipod was dead or behaving in a weird way.
It didn't turn on then i let it dry. After weeks i've been trying to charge it but it seems it had battery problems so i bought a new one and replaced.
Now the ipod stays on but it keeps restarting showing me the sad face. Then it restarts beginning fgrom the apple logo and the same thing comes up.
I can put it in disk mode and also in the diagnostic mode thru the key combination.
I let it sit for 24 hours more or less to the wall charger and the battery seems to be completely full and the ipod stays on, still fiving me the same synthoms. Then i put it in disk mode while downloading the last version of itunes (9). When i plug it in, i hear the sound that windows makes when you plug something via usb. It installs the software and it sees it as an ipod device. But itunes WON'T.
This appens with every usb port that i have. I can put it in disk mode even plugged into the computer, i hear the windows sound like i just plugged something in but nothing.
When i reset the ipod, sometimes i see the screen that tells me to connect the ipod to itunes and procede to the restore.
Sometimes i see the big V and the "ok to disconnect". The if i plug it in with itunes open on my desktop i see the "do not disconnect" but nothing happens, it will not see it yet.
After 30 secs more or less, the ipod restarts again on its own showing me the sad face.
If i turn it off it tells me "very low battery" but i don't know if this last one statement its important or not.
I know already that all of my music and videos are gone. I just would like to get to the restore step then i'll start over again loading music and videos.
What kind of problem do you think it has? Is there another hardware component damaged that needs to be replaced?
Is there a solution for this kind of issue?
Of course i've been following ALL the apple instructions on the website, the 5 R's and so on but nothing worked.
I really hope that someone in here could give me an hint because at this point i really don't know where to crush my head
Thank you so much for your time!I'm having the same exact problem. When I first started using Vista it was fine, but now all of the sudden it will do nothing with My iPod and it kind of angers me.
Compaq Presario Windows Vista -
Iphone update failed and now it's not recognized in itune at all
itune prompted the latest update. 4.3.x (not sure)... so I follow the prompt and did the latest update...
Well, it failed to update correctly and now my phone is not working at all. All I see on the phone is the itune icon with the USB port connection image on it...
itune won't recognize the phone on it's device list either.
this is very frustrating... it happen to me last year with the first iphone4 i had and it's now happening again after the second one...
HELP!!Hi,
See These Links:
http://support.apple.com/kb/HT1808
Device Not Recognised
For PC
http://support.apple.com/kb/TS1538
Device Frozen
http://support.apple.com/kb/ts1445
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