My grandma waited to long to update her phone, now I'm it won't update. What do I do?

My grandmother is technologically impaired when it comes to her phone. She waits till I come over to do anything. I haven't been here in a while and Apple sent out in an update in this time. I'm trying to update it now, but for unknown reasons it's not willing. It keeps telling me to connect to iTunes but both my grandparents don't have iTunes on there computers. I'm at a lost can someone please help?

Then download iTunes on their computer and then plug the phone to the computer.
is this what your seeing  If you can't update or restore your iOS device ?

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