My HP Photosmart Premium C309g keeps telling me that it is out of paper. There is paper in the tray.

The printer (less than 1 year old) isn't recognizing paper or envelopes.  I tied it with 1 sheet and with about 20.  No luck.

HI,
Have you tried the troubleshooting steps from this document, and in order of preference?
Out of Paper
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

Similar Messages

  • My adobe acrobat 7.0 professional keeps telling me that i have to activate - I cannot do this as the information to the web site does not work.  please help

    my adobe acrobat 7.0 professional keeps telling me that i have to activate - I cannot do this as the information to the web site does not work.  please help

    Activation no longer works. A replacement download and serial number are available Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3

  • I have a g5 imac..   I am trying to download pics from my camera to the iphoto.  iphoto keep telling me that it cannot download b/c i do not have the right version of osx.  I do not understand!

    I am trying to download pic from my camera to my iphoto.  The computer is telling me that I cannot do this because it down not work with this version of OSx
    What do I do?
    Thanks!
    horton05

    It is not possible to install OS X 10.7.2 on a Mac with a G5 processor.
    In order for 10.7.2 to be installed you must have an Intel processor and not a PowerPC which G5 is. Please straighten out your information.
    Also the version of iPhoto you are attempt to run would be helpful.
    Allan

  • My Photosmart Premium C309G keeps going offline?

    Printer connects to wireless just fine on initial start.  About 5 minutes of inactivity and it goes offline.  Very frustrating to have to turn off printer and then back on in order to print something.  Help please!

    Also....router has latest firmware.  I've completely uninstalled and reinstalled printer making it shared in my homegroup in Windows 7 Home.  Love this printer but need to resolve this problem.

  • How can I follow slurl's which are web short cuts into secondlife virtual world environment keeps telling me no association present and not available to be associated in the options/applications list

    Secondlife.com has a system to access their world straight into their virtual world environment called "slurls" which can be used on any webpage. It appears that in IE this system works correctly, but not in Firefox.
    See: http://slurl.com/about.php
    Just keeps telling me that no association is available, but there is nothing in the options/applications list to create this association with as "secondlife" protocol is not listed so cannot connect it to the phoenix viewer I use for access to this virtual world grid
    With over 1.3 million users of this world it is not an insignificant facility to be missing.

    To use servlets u have indeed to update your web.xml...Well I'm not sure this is relevant to your case anyway.
    You have to add a <servlet> element to this file.
    Something like this:
    <servlet>
    <servlet-name>blabla</servlet-name>
    <servlet-class>blablapackage.Blablaclass</servlet-class>
    <init-param>...</init-param>
    </servlet>
    Now this may not solve your problem. Make sure you refer to your servlets using their full qualified names.btw, just to be sure, what is your definition of "servlet"? (i mean: any java class or only javax.servlet.Servlet)

  • Firefox keeps telling me that I have an outdated Firefox, I keep downloading Firefox 4, but Firefox keeps repeating the outdated message. How do I activate Firefox 4?

    I do not understand what more information you require. I have downloaded Firefox 4 four times, but Firefox keeps telling me that I am using an outdated Firefox!

    Please do the following.<br><br>
    #Go to [http://www.mozilla.com/en-US/firefox/fx/?ref=logo Download Firefox 4.0.1] and download the installation file to your desktop.<br><br>
    #Then go to Add/Remove Programs, scroll down to "Mozilla Firefox" and remove it, choosing to keep your bookmarks, customizations etc., (''don't checkmark the box'').<br><br>
    #Then reboot and delete the folder called "Mozilla Firefox" at this location: C:\Program Files\Mozilla Firefox<br><br>
    #Finally run the installation file you downloaded to the desktop earlier.<br>
    Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.<br><br>
    After you complete the installation, please go to the [http://www.mozilla.com/en-US/plugincheck/ Plugins Check] page and update where necessary.

  • Lightroom 5.6 - Application Manager keeps telling me that the serial number is invalid.

    I want to activate Lightroom 5.6. The application manager keeps telling me that my serial number is invalid. This is not the case. I bought it via Amazon.de and it worked a few month ago when I still could install Lightroom without the Creative Cloud. Any solutions? Thanks!

    How many times did you install and activate?
    If twice, you have reached the limit and you will have to have Adobe reset your activation limit
    Serial number and activation chat support (non-CC) may help
    http://helpx.adobe.com/x-productkb/global/service1.html

  • HP Photosmart Premium C309g-m Wireless Printing Not Working

    I have a HP Photosmart Premium C309g-m running as a network printer that is not working on my Windows 8.1 laptop.  I have tried uninstalling and reinstalling the all-in-one software, which did not help (and the solution center software had issues, but a test page did successfully print), nor did the HP troubleshooting software.  
    Whenever I click print nothing seems to happen, I see no document in the spooler.  I have also tried selecting the 'printer properties' only to have a pop up say the driver is not installed.  
    I need help!!!!

    Hi ZacharyW, and thanks for getting back to me!
    I know you have uninstalled in the past, but I would like to take a bit of a different approach:
    First, you'll want to uninstall the current software:
    Uninstalling the Printer Software
    Then, put your printer into clean boot mode:
     How to perform a clean boot in Windows
    Once the computer is in clean boot mode, reinstall the software via the HP Printer Install Wizard for Windows.
    Good luck and please keep me posted!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP Photosmart Premium C309g-m wireless problem?

    HP Photosmart Premium C309g-m works great beside the problem wireless network keeps disconnecting.... It disconnects from my wireless network often, and to get it work i have to turn off my router and priter and then turn them back on... It's kinda  frustrating doing that every single day, and the one of the main reason i bought this  printer is wireless netwrking... I have THOMSON TG782 router and i'm on Windows7 system... Thanks in advance for any help...

    Sometimes DSL providers have more control over the router than the printer likes.
    - Unplug the telephone line from the router
    - Turn the power off on the router, wait 30 seconds, then turn the power back on.
    - Go through the normal process of connecting the printer to the router.
    - Now find the IP address of the printer (it should be on the self-test printout), type it into a browser.
    - On that screen you will find a Networking Tab, then on the left Wireless, then the IPv4 Tab.
    - On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you know what that is, set an IP outside that range but no higher than 254 (the last number in the address). If you do not know, use the current IP address.
    - Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
    - Leave the gateway and DNS blank
    - Finally, plug in the phone line, reboot the router and test.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Printing problem with HP Photosmart Premium C309g-m

    I'm running windows XP sp3 on all of my  machines with this printer{HP Photosmart Premium C309g-m} wireless network.Recently everything starts  to print one inch lower on the paper and cuts off the bottom of each document I try to print.I print mostly from microsoft word 2007,and I have checked all the settings in word.It is almost like the printer skips an invisible header then starts to print the document.Any ideas would be appreciated.

    I don't think there is anything wrong with the DSL modem HW.  There might be an issue with how print data is being routed though.
    Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page.  Open the printer's internal web page by browsing to its IP address.  Select Networking and then Wireless (802.11).  Under the IPv4 Configuration tab, select Manual IP:
    For Manual IP Address, use the existing printer IP address.
    For Manual Subnet Mask, use 255.255.255.0
    For Manual Default Gateway, leave blank.  This is important.
    Select Manual DNS Server:
    Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty.  This is important.
    Press Apply.
    Turn off the DSL modem, the printer and all computers connected to your network.  Wait 60 seconds then turn on the DSL modem and then turn on the printer.  Then turn on the computers.  See if this corrects the printing speed.
    Regards / Jim B / Wireless Enthusiasts
    ( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

  • HP Photosmart Premium C309g-m unable to print ("check printer documentation")

    My printer is:  HP Photosmart Premium C309g-m 
    My computer is: Mac (Mac OS X system) 
    After removing a jammed paper (probably the incorrect way), I now receive a message to check "printer documentation" and then press "okay".  Tried everything I could find, including uninstalling and reinstalling.  Still receive same message, and still unable to print. 
    Can anyone tell me in very simple terms how to fix this?

    Hi there chnich,
    This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Powering Down HP Photosmart Premium C309g-m

    Product: HP Photosmart Premium C309g-m
    Operating System: Windows 7 64-bit
    No Error Message
    I Use my HP Photosmart Premium C309g-m printer or scanner and when I'm finished I go to power down or shut down the printer it will not respond.  After several attempts I end up unplugging the power supply for 10 seconds and plug it in where HP Photosmart Premium C309g-m powers up automatically and then I'm able to power it down.  This is not described in any areas of FAQs or found to have been posted any where that I can find.  How do I resolve this problem?

    is anyone able to help with this WON'T PRINT problem???????

  • My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings

    My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings, which wouldn't be a big deal except that unlike other printers I've had, instead of just printing as best it can on low ink, it refuses to print at all.
    I know the readings are false:
    (a) because I've only recently refilled the ink - (since this started I write down when I refilled the ink and note the number of print jobs, which can be as low as 10 and the false readings can occur) and
    (b) my only work around so far is to turn the printer off and on until the false readings stop, it then shows the correct ink levels and does print, but his can often take 5 or 6 times of "off and on." Very annoying.
    Questions:
    Has anyone else experienced this?
    If so, is there a fix?
    If no fix, is there a way to change the printer default configuration so it will print anyway -with low ink - instead of simply refusing to print?
    Any help is appreciated.
    Thank you

    Maybe there is some ink on the connections to the cartridges. This document may help with checking those areas after you installed new cartridges last time:
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c01808074&cc=us&dlc=en&lc=en&product=3793676&tmp​...
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • Issues with McAfee IPS and HP PhotoSmart Premium C309g-m performing port scan

    Trying to run a HP PhotoSmart Premium C309g-m printer wirelessly and connect to a laptop computer with Windows 7 32-bit operating system.  Printer is available for about 3 and a half minutes and then is blocked by McAfee because the printer is trying to perform a UDP port scan.  The IP address of the printer is blocked for 10 minutes and then becomes available again.  After about 3 and a half minutes, the printer IP address is again blocked by McAfee IPS for 10 minutes and the cycle repeats again.  Goes on all day.  Difficult to get any work done.  Anyone have a fix to stop the port scans?  Thanks

    Hello JWB46,
    Welcome to the HP Forums!
    I understand when you scan a document, it takes longer and the background is black with horizontal white lines or a greenish background. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
    How is this printer connected? Wireless or USB?
    Please make sure you have followed this entire HP document on Color or Brightness Level of Scanned Image is Not Correct. I would like to test out the hardware within your printer. Try copying a blank document on the scanner glass. Let me know if you have the same results. I will be looking forward to hearing from you. Have a great night!
    I worked on behalf of HP.

  • Scan problems with my HP Photosmart Premium C309g-m

    Hello
    I have been experiencing a problem when I attempt to scan a Document or Photo on my HP Photosmart Premium C309g-m  printer.  Specifically when I scan it now takes longer to do so and when finished I save it to my deskstop but the result after saving consists or either a totally black background with horizontal white lines or a greenish background.  I have tried resetting back to ‘default’ properties but nothing changes and the result is the same. I have shut down the printer, and unplugged it for several minutes and restarted it..but still no luck
    Anyone out there with an answer on how I can fix this?
    Thanks

    Hello JWB46,
    Welcome to the HP Forums!
    I understand when you scan a document, it takes longer and the background is black with horizontal white lines or a greenish background. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
    How is this printer connected? Wireless or USB?
    Please make sure you have followed this entire HP document on Color or Brightness Level of Scanned Image is Not Correct. I would like to test out the hardware within your printer. Try copying a blank document on the scanner glass. Let me know if you have the same results. I will be looking forward to hearing from you. Have a great night!
    I worked on behalf of HP.

Maybe you are looking for