My Imac story
I just thought I would post this today if for anything just to vent my frustrations….
I purchased my Imac 24 ( mid 07 ) July 2, 2008 for $1,503.98 brand new in the box, I was so happy
when FedX showed up at my door , this was my very first new Mac after retiring my secondhand old G4 Power Mac.
My old G4 served me well and, I always said I would have it bronzed one day, I can not recall ever having a single issue with it, I upgraded her as far as I could till that day came she had to retire. it just could not keep up with the demands of the modern day apps such as Final Cut Express,Kinemac and other various editing apps.
Now here I am with my new Imac less than two years old with issues…
First my optical drive starting displaying issues refusing to except cd's or dvd's from time to time, The odd
and sad fact of reality is this refusal was so infrequent I wrote it off as just bad media, a vast majority of the time when it would kick out a disc, I would push it back in and all was well. That is till the last month cause now
it refuses all cd's regardless of the type and or brand.
Not realizing that the Imacs had optical drive issues off to Google I went to discover this issue is wide spread.
After doing some research I have learned that if I wanted I could replace the superdrive and, that its not really as difficult as some lead it to be. however I have also read a couple of threads where people who have done this had the very same thing happen yet again so, I opted to just purchase an external and call it done.
Now to add more to the mix of problems I have always noticed that something appeared to be under the glass panel of my trusty Imac, it was never really all that bad so I never really gave it much thought. depending on my desktop image you could not really even see it, over time the edges of the display started
getting a little more discolored. It was so slowly growing I never really noticed just how bad the issue was getting, for the most part of I have always used very colorful desktop images so I'm rather certain this was contributing to the camouflaging of this growing issue.
Well a couple of weeks ago I decided to go ahead and pull off that glass panel and clean the backside, it has gotten to a point I cant help but notice it. Well yet another surprise cause after cleaning the panel glass and the actual LCD itself, then firing the Imac up all the discoloring , streaks and blotchiness is still there.
I'm rather certain the look on my face at that point in time was rather priceless…
Well off to our old trusty friend Google yet again to see if I can find out just what is going on now.
Sure enough the results delivered to me where not good. I had discovered yet another known issue with my newer Imac. It appears the LCD installed in my Imac was not sealed properly and, the fans within the Imac are blowing dust and or what ever particles it could under the glass of the actual LCD itself.
Yet again that priceless and oh so frustrated look appeared on my face again.
Now at the time when I purchased my Imac I did not purchase the Applecare plan, I'm only wishing now that I did.
I suppose in fact I know I had way to much faith in Apples product. My faith in Apple was so strong cause of the old G4 Powermac I owned for years, surely the advancements and technology has grown and, Apple has always been topnotch, they would never produce, market and sell a faulty product … man was I fooled …
After a couple of days of heartbreak and frustration. Not to mention the researching of how and the cost of replacing these two faulty components in my lovely Imac 24, the price tag was in the area of $1300 by the way.
I thought to myself "You know I should contact Apple about this". So I did just that…
I contacted Applecare and within seconds my phone was ringing, WOW.. that was fast…
AT first I spoke with a young lady, she seemed friendly enough, payed close attention and understood my situation, she was or seemed to be sympathetic of my situation and disappointment in my Imac.
She said she was going to place me on hold and explain this situation to her supervisor and, see just what all we and they can do for me. After a few short minutes she returns to the phone and passes me off to her supervisor.
The supervisor then goes over the issues with me, I was actually starting to see a glimpse of hope cause he truly seemed concerned and understanding about the issues and problems with my Imac.
As our conversation progressed I could now clearly see, he was just the " NO " man …
He was looking in his system and commented that my Imac had never been in for service for these two issues. I then reiterated the above again and, that the problem was so slow growing I never really noticed the issue or, that the issues appeared to be something all together different ….
He then went on to say and admit that he could see and understand, how these slow progressing problems
could have been deceiving and, very easily written off as minor issues giving that perception of a totally different problem. ( bad media and not a bad drive, dust behind the glass panel and not within the actual LCD ).
He then goes on to tell me, that Apple does make exceptions to take care of their customers on issues such as these. despite the fact their Apple warranty has expired or not due to the nature of the problems, they do indeed step outside the box and take care of their customer…
However in my case he will not…, this statement just floored me and, now I'm mad.
Why in the world a representative tell a customer " We do make exceptions to take care of our customers "
but " In your case I'm not going to ". The sad part of this statement is he simply volunteered it again and again… like he was taunting me with it…
Now I already knew going in that there was a slim chance nevertheless still a chance they might.
I do know for a fact that manufactures have what is called a " Secret Repair List " and, if a customer contacts them about any of the issues on this list, regardless of warranty or not they will repair at no cost.
They do this cause they stand behind their product and, are more than willing to absorb the cost of their own
mistakes and or design flaws rather than simply pass it on to their faithful customers…
After my disappointing conversation with Apple I then got an email from them asking me if I would complete
a survey.
" Dear Apple Customer:
Apple would love to get your feedback regarding the last agent you spoke with on your recent call to Apple support.
Your perspective is very important to Apple and the AppleCare team. All information you provide will be treated as confidential and will be used solely to improve our support programs and product offerings. "
After I had time to cool off a bit I did complete their survey.
I went on to explain to them in this survey not only my disappointment with my Imac but, I really emphasized
on the comment made to my by their supervisor at Applecare.
I explained to them it would have been one thing if he had simply said, " I'm sorry sir but, your warranty is and has expired and, I regret there is nothing I can do " That is a statement or comment I can and would have respected but, to tell me " We do and I can take care of you, but I'm not " was something that would have been much better unsaid at all…
In completing this survey I gave Apple all of my contact information, needless to say I have yet to hear back from Apple in response to my survey.
Thanks for allow me to vent ...
This forum isn't read by anyone at apple, just your average friendly community folk, so how about doing a short hand version of what you want help with, because no one's going to read through all that.
Similar Messages
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A little story of getting my isight imac to share
Hello all,
I just want to share my story with you future imac users.
I ordered my iSight iMac 20" with wireless keyboard and mouse online on 10/24 and its estimated shipping time was 11/7. Just like some of you, I couldn't really wait for such a long time. I called my Apple stores every single day to check if they have got any 20"s.
My school's bookstore surprisingly displayed the 20" iMac even earlier than Apple stores. However, it will still take bookstore about 2 weeks to get the wireless keyboard and mouse. I started thinking if I should give up getting wireless set and just go for the wired ones.....
Finally, I cancelled the online order today and went to the bookstore and pick up the iMac with wired keyboard and mouse, and also purchased a wireless keyboard. This way, I can eBay my wired keyboard and enjoy my wireless keyboard & mighty mouse. I am still waiting for bluetooth version of the mighty mouse. hope it's coming soon.
I think it is a good deal to get the wireless keyboard and ebay the wired one while you can also enjoy using the mighty mouse.
I have been using it for several hours. I use msn messenger, browse internet and took some pics on photobooth with my family. (it was fun:-)
I also updated the OSX to 10.4.3 w/o a problem.
Also, it is very QUIET, QUIET, and QUIET. I had the Rev B, so I know how loud the Rev B was and I am very pleased that I sold the Rev B to get this new iMac.
I hope everything works fine and will always work fine like now.
Enjoy Your All of Your iMacs!Congratulation for your new imac!
My story is just the opposite
I ordered the 20" imac without the wireless mouse/keyboard from apple online store and they schduled to ship on 11/08/05. Yesterday after I ran some errand, I stopped by the local apple store on Bay street at Emeryville. They told me that I have only one imac left but I'll need to buy it with the wireless mouse and keyboard. I actually wanted to use the mighty mouse and didn't really care having wires around, but I decided to pay $60 more.
I had a problem with activating frontrow but got it solved. Now it's running very well with a fast, reliable g5 processor. And yes, it's quiet like a stone. -
Oct 21 2013
Hello my experience Apple Service has not been great. Anytime I have had to have something repaired...it has had to go back. Several years ago i had a logic board replaced on a Mac Pro but they forgot to serialize the board... (well?)
Recently I had to take my iMac in (repair # R104249849) The check-in was great after that it was all down hill. I was told by one tech what would be done AND he would call me. I got no call. When I called to find out what was going on, no one could give me any information...kind of like there was no communication between techs. no one ever called me to come get the iMac so went to the store ( I got tired of trying to getting "no answers" on the phone. It just so happened the iMac had been ready and was "just sitting" in the back running another diagnostic. A week ago the iMac shut down on it's own I got it running again...two days ago one of the fans started running a very LOUD HIGH SPEED yet the computer was not hot. I wasted almost two hours with Apple Care iChat "typing" my story to only find out that that I would have to call the Apple Store in the morning and re-tell my story again...
When I got a manager on the phone and mentioned I am under some tight deadlines his suggestion was "if it's possible for you to buy a new machine and return it when yours get fixed...(!)" I had a good laugh on that one.
The iMac is there now being there hopefully being repaired.(repair #R10604084)
I got "band aide fix" service when major surgery was needed.
I know computers can cease to function anytime, but I also know that there are two sides to customer service:
1) Learn to really listen
2) Do thorough repairs
I have been 100% Apple for over 20 years, does this mean anything to Apple?
Oct 23
I have spoken to Customer service at Apple Corp. They seem to take this serious.
Oct 26
I still don't have my computer and after speaking with the tech yesterday morning (who said they would call me before 6:00 PM...I never got a call)
no can tell me when I will get this computer back.
I called Apple Corp Customer service to ask why after all the company "ball dropping" and questionable repair work...simply replace the iMac.
No one there has an answer for this.Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off. -
Fairy Tale Story Ending! iMac Related!
I would like to share my story from this past Christmas.
So I buy my daughter the Imac21.5 for Christmas. I'm on detail away from home for the past year so I wanted to get her something special, she's 16.
So since i'm in Georgia and she is in NY i'll need to fly the Imac on the plane. I want to take no chances so I want to carry it on and keep that thing in my lap. The baggage lady says, since it is Christmas travel, it will have to go in a carry on. I go out and buy 3 pillows and tape them all to the monitor ensuring a safe trip. The baggage lady assures me that the baggage will be handled carefully, and nothing will happen to it.
So I get on my plane leaving for my first leg of trip to Chicago. I get stranded there for 30 hours in the airport, meanwhile my daughter's Imac is enroute to Syracuse NY. Weather finally clears Chicago a day later and I get to Syracuse.
I find my luggage (which arrived a day earlier) and immediatly check on my daughter's Imac. Wham! Smashed, glass top broken etc. I goto the baggage desk and show them, the twit says, "thats not my problem". I said, "oh yes it is". And she refuses to give me a claim form saying that it is not covered. She would not even give me a baggage claim form at all. I ask for her name, and she only gives me her first name, and refuses to give me her last name stating that she doesnt have to because company policy states she doesnt. I ask for a manager, and she states she is the one who deals with this stuff and its too bad too sad. Well, little does she know, I just happen to be a federal agent who takes photographs for a particular agency which needs not mentioned. So I take pictures right there of my stuff that is smashed (and the lady who denied me a claim form), and displaying that I indeed took serious pre-cautions to safeguard the computer. My bags had to be tossed around violently for damage to have occured.
So here I am, having been stuck in Chicago and now my daughter's Christmas is ruined.
Like the good dad, the moment I arrive in Syracuse, I take the computer to the Apple Store. They fixed the computer and I had it back 2 days after Christmas. So it ended with my daughter still getting her computer.
Heres where it gets better. When I left the airport, I immediatly called customer support line for the airport and they assured me that the lady should have given me a claim form and that she will be disciplined. I was given a email to send my complaint to, and I sent a detailed write-up of the incident and the pictures to go along with it.
They responded that the lady in question had been unprofessional and terminated. I also received a check in the mail to cover the cost of a new Imac plus 500.00 to cover any lost software.
NICE!
So, I'll be going to the Apple Store again to get yet another Imac. Btw, it cost me 130.00 to fix the other one!
Score one for the good guys.....I usually avoid speaking to agents of your government like they have the plague! But a Mac guy could be a good guy (so no one tell me if the terrorists are using Macs) so I will make an exception.
Good on you that you did not let that Grinch completely steal your Christmas. Good on your airline/airport for honoring your claim.
Have a blast with your new Macs!
Dah•veed -
Long story short, I downloaded garageband and deleted it in the trash can and emptied it. When i o to the apple store it says that its installed but i cant find it nowhere in the iMac. Please help
Yet another example of why it's a VERY BAD IDEA to do a clean install of Lion unless you are already VERY familiar with how to tweak the Mac OS. There's a reason Apple engineers removed it as an option. To accomplish it you have to erase your disk; not for the faint hearted.
Do you have a backup? PLEASE don't tell us you did this without a robust backup.
You erased the operating machine, so your computer went to the only place it could find one, the Recovery partition. And it's minimal, so it has to download everything in small chunks to reinstall itself. So yeah, it could take 10 hours.
Here's another option. Do you still have the original disks that came with your machine? Put one in and restart from it. You can reinstall your old system much faster. Then go to the Mac App Store and your purchase history and see if you can redownload Lion (I think that still works).
And this time just do yourself a favor and install per Apple's instructions. When the machine starts into Lion, use Setup ***'t (the first thing that fires up) to migrate from your backup.
Rob -
New IMac is crashing randomly because of "Panic Kernel Error." Now IMac startup disk is not visible and will not mount. What the story with this machine. Running 10.6.7
Almost certainly, some sort of hardware problem on your logic board.
Make an appointment and take it to your local Apple Store: http://www.apple.com/retail/geniusbar/ -
While using "One Step DVD from Movie" using DVD-R Verbatim ("Life Series" 4.7 16 X 120 min) on my IMac 10.6.8 I get a wide angle aspect ratio on the DVD not the standard 3X4 aspect ratio. The Quicktime Movie is is standard 3X4 aspect ratio and the video video footage is standard 3X4 aspect ratio? Advice will be greatly appreciated.
Try this basic troubleshooting fix :
1 - delete the IDVD preference file, com.apple.iDVD.plist, that resides in your
User/Home()/Library/ Preferences folder.
2 - delete IDVD'S cache file, Cache.db, that is located in your
User/Home()/Library/Caches/com.apple.iDVD folder.
Click to view full size
3 - reboot.
4 - launch IDVD and try again.
Personally I would not the the one step method but create the iDVD project from scratch so you can make sure the widescreen option is not selected in the preferences and you can follow this workflow:
Once you have the project as you want it save it as a disk image via the File ➙ Save as Disk Image menu option. This will separate the encoding process from the burn process.
To check the encoding mount the disk image and launch DVD Player and play it. If it plays OK with DVD Player the encoding was good.
Then burn to disk with Disk Utility or Toast at the slowest speed available (2x-4x) to assure the best burn quality. Always use top quality media: Verbatim, Maxell or Taiyo Yuden DVD-R are the most recommended in these forums.
OT -
My iMac was stolen - but I think there's a backup on my Time Capsule (which wasn't stolen). I have a new iMac which I've been using normally; I didn't use the 'Restore from...' option at the start because I thought the Time Capsule had nothing on it. So how do I now recover files from the Time Machine? I can see various back-ups on the Time Capsule, from various machines - laptops, etc. - but it's not letting me open any of them to see what they contain. Does anyone know how I access this information?
Use migration assistant.
See http://pondini.org/OSX/MigrateLion.html
Although this is only up to Mountain Lion it is still relevant to Mavericks.. only expect Mavericks to kick and buck a lot more. -
I have a mid-2010 iMac (27") 2.66 GHz Core i5 (750) with 4GB RAM that I bought second-hand almost three years ago. It worked perfectly...until I 'upgraded' to Mavericks last Fall, & all my trouble began. At first, certain apps started getting kinda wobbly, especially Chrome which was really unstable. Eventually one day on boot-up I got the gray screen/apple logo/spinning wheel/loading bar--and then it would shut down. I got apple care on the phone and we went through a laundry list of various tests and start-up attempts. We reset PRAM, got me into safe mode and eventually hit a point where we were going to have to wipe the HD and start fresh--except I didn't have a back-up (shame on me!). He told me 1) the error code that came up after running disk utitility (?) indicated no problem with HD and that it was software related; and, 2) to take it into Genius Bar, have them backup data and then I could call him back and we'd do the deed and then reinstall with backed-up files. Tried but Geniuses said, "We don't do that" and told my hubby how to. We bought the equipment and prepared to back-up using my son's MacBook Pro. No glory. Nada.
After much back-and-forth with 'geniuses' and guy on phone, we took it to MicroCenter. Their diagnostics said HD is shot--get new one. After pricing everything out we went with iFixit's instructions, and I ordered the identical (I thought) HD for Mac online from manufacturer. We installed it, but had wee problem with LCD temp sensor and so fan ran like crazy. I also bought a 2TB external back-up and did routine back-ups, so I should be good there. I am aware of that third rail on the HD's with sensor but thought I could circumvent that and 'knew' it was really the LCD sensor that was the problem. I was traveling for months all winter/spring so didn't have time to devote to a pesky fan noise. HOWEVER, with increased use being home for several weeks, suddenly we are back to square one it seems. One day the machine shut down and has not rebooted since--about three weeks ago now. Haven't called apple care but tried to reset PRAM and tried to restart using thumb drive where I thought I had saved a copy of Mavericks--didn't work so don't know for sure if it's on there. I opened machine back up and saw that LCD sensor wire was not connected and falling apart. I ordered a new wire which installed tonight with no apparent problems, crossed my fingers and...NADA. Same-o, same-o: gray screen, apple, spinning wheel, loading bar...then it shuts down and goes to black. I have tried to restart with all kinds of codes: reset PRAM, safe mode, hold down option key, hold down Command+R...again, nothing. I even replaced the keyboard batteries. As the progress bar fills up near the end, I hear a little click and whirr, fan running softly, but then it just shuts down. I should mention that the PRAM reset did actually start out like it was working--it shut down/restarted but then the daggone apple/gray scree/spinning wheel/progress bar would kick in again...and then shut down 5-10 minutes later. Any ideas, folks? Please help?Your internal hard drive is not good.
Your Time Machine drive with your backups on it, if these backups were created using OS X Mavericks version of Time Machine, these will not be accessible by early OS X versions of Time Machine.
Plus, Time Machine stores data and nothing of the OS X system.
Plus, you want to save/retrieve your data that is still on your iMac's internal drive.
So, we can try to get your iMac back to running OS X 10.9 Mavericks.
The most easiest and direct way to do this is to just purchase another external 2 TB hard drive (preferably a fast FireWire 800 external hard drive)
You can use your OS X Snow Leopard install DVD to format this new hard drive as an OS X Extended Format with GUID partition scheme.
Create two partitions on the new external drive one that is big enough for OS X and all applications (say 500 Gbs) and the remaining partition for storage so you can manually copy all your important data ( and maybe your Applications folder, too) from your Mac's internal drive (if it is accessible) to the large partition on this new drive.
Once the drive is formatted using the Disk Utility app that is on your OS X Snow Leopard DVD disc, you can then proceed to install OS X Snow Leopard to this new external drive and now giving you a bootable hard drive that will have a fairly fast, working OS X version your iMac can boot to, now.
Once OS X 10.6 Snow Leopard is install to this new external hard drive, you need to boot to this to get up and running.
Use OS X Software Update feature to get you back to OS X 10.6.8 Snow Leopard so you can regain use of The Mac App Store.
You have two options, now.
You still need to attempt to manually copy over all your important data and applications over to the large storage partition you created on this new external drive.
Once you have done this, you need to search for, purchase, download and install a data cloning app, like CarbonCopyCloner or SuperDuper to be able to clone your new hard drive's system back to your iMac's internal drive once you have resolved/replaced you iMac's Internal hard drive, again, if it is damaged.
If you still want to be able to access your Time Machine Backup drive, you can go ahead and try to re-download OS X 10.9 Mavericks ( you may need to use a Combo Update version from the Mac App Store, now as Mavericks is up to 10.9.5, now. You will upgrade install Mavericks over your new OS X Snow Leopard partition on the new external hard drive.
If, successful, you should be able to access your Time Machine backup at this point.
You will be running your iMac from this external drive until the internal drive is repaired/replaced.
The other idea is if you do not care about your Time Machine backups on the other drive, you can foresake the data on this drive and keep this new external drive , and your iMac, running OS X 10.6.8 Snow Leopard and forget about upgrading to Mavericks, at all, since you had so many issues with it. -
BOOTABLE Firewire on Intel iMac - my story, need answers...
Just got the new Intel iMac in today. Need to be able to boot from a Firewire drive. Connected FW drive, it shows up on desktop. Erased using Disk Utility (the version that came installed on the Intel iMac). Re-booted from the iMac system DVD. When it gets to the screen to choose which drive to install on, it won't allow me to install on the FW drive. When I click on the FW drive icon, I get this message:
"You cannot install Mac OS X on this volume. Mac OS X cannot start up from this volume."
I've tried different drives, and different FW cases. It states in the manual that came with the iMac that one of the uses of the Firewire ports is to allow booting the iMac from an external hard drive. So, what's the trick? Does it require a certain type of FW case, or drive, or firmware, or formatting? I'll keep testing, but if anyone knows the answer, HELP! Thanks.
BTW, I haven't done much on the iMac yet, but the speed in just launching programs is AWESOME! Apps launched and on the screen in less that one bounce in the Dock!Tallan - I've tried Mac OS Extended, Extended (Journaled), Extended (case-sensitive), and Extended (case-sensitive, Journaled). And I've tried all those with the OS 9 driver installation on and off.
I'm going to try doing a bootable back-up using Synchronize Pro, which is what I've used for a long time on previous Macs. But there should still be a way to do a clean install from the original DVD.
Glorfindeal - what "special boot partition" are you talking about? Where is it? How do you do it?
Thanks for the feedback.... -
One of my main goals is to be able to run a Windows application on my iMac, purchased in July, 2012, with the Intel 2.5Ghz i5, 4GB RAM, 500GB hard drive. At first I installed Boot Camp and then Win 7, then the application I need to run, and I don't recall having problems. But I tired of the required reboot each time and got greedy and needy - so I installed VMWare Fusion, only to be told that the W7 software I use won't work with Fusion, but it will with Parallels! So, I was able to get Parallels at a discount (because I had Fusion), and decided I would import Boot Camp into Parallels.
Then the problems began. I suspect I did something I shouldn't have during this process, but to shorten the story I did a clean install of ML, set up iCloud, and monitored Console for problems. And problems there were - lots of them, and they all seemed to reference iCloud in some way. Since I have the ML installer on a thumb drive I thought I'd see what happened if I did another clean install, but this time I'd ignore iCould altogether (yes, I have everything backed up to mypcback.com) and proceeded. As before, the errors streamed down Console's face as if it were my own. I've run OnyX, which seemed to help, but many of the issues persist. I'm at a loss as how to proceed other than invoke Apple Support, which, BTW, is not covered under Warranty.
I need to have a stable ML platform before I start using W7 and refuse to believe that the OSX is "just buggy." Can someone help. I have no other iDevices that need to be synced, and really don't see the need to set up iCloud. Noone else than I use the iMac. It should be pretty simple to create a stable OSX so I can go where I need to go. I realize 4GB is not a lot of memory and will look into that. For the moment, I can stip down Win 7, and OSX for that matter, to free up memory. I didn't want to included a bunch of log files, but I will if someone thinks that it would be helpful.
The follow are the latest entries into my system log file, after I lost connection to the internet, and then regained connection after rebooting my cable modem:
Dec 18 16:03:37 173-22-144-11.client.mchsi.com com.apple.SecurityServer[15]: Succeeded authorizing right 'system.volume.removable.unmount' by client '/usr/sbin/diskarbitrationd' [18] for authorization created by '/System/Library/CoreServices/Finder.app' [142] (100002,0)
Dec 18 16:04:49 173-22-144-11 kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link down on en0
Dec 18 16:04:50 Marks-iMac.local configd[17]: setting hostname to "Marks-iMac.local"
Dec 18 16:04:50 Marks-iMac.local configd[17]: network changed: v4(en0-:173.22.144.11) DNS- Proxy- SMB
Dec 18 16:04:55 Marks-iMac.local digest-service[2296]: label: default
Dec 18 16:04:55 Marks-iMac.local digest-service[2296]: dbname: od:/Local/Default
Dec 18 16:04:55 Marks-iMac.local digest-service[2296]: mkey_file: /var/db/krb5kdc/m-key
Dec 18 16:04:55 Marks-iMac.local digest-service[2296]: acl_file: /var/db/krb5kdc/kadmind.acl
Dec 18 16:04:55 Marks-iMac.local digest-service[2296]: digest-request: uid=0
Dec 18 16:04:55 Marks-iMac.local rpcsvchost[2297]: sandbox_init: com.apple.msrpc.netlogon.sb succeeded
Dec 18 16:04:55 Marks-iMac.local digest-service[2296]: digest-request: init request
Dec 18 16:04:55 Marks-iMac.local digest-service[2296]: digest-request: init return domain: 173-22-144-11 server: MARKS-IMAC
Dec 18 16:08:21 Marks-iMac com.apple.launchd.peruser.89[1579] (com.apple.cfprefsd.xpc.agent[1584]): Exited: Killed: 9
Dec 18 16:08:21 Marks-iMac kernel[0]: memorystatus_thread: idle exiting pid 1584 [cfprefsd]
Dec 18 16:08:21 Marks-iMac com.apple.launchd.peruser.89[1579] (com.apple.distnoted.xpc.agent[1582]): Exited: Killed: 9
Dec 18 16:08:21 Marks-iMac kernel[0]: memorystatus_thread: idle exiting pid 1582 [distnoted]
Dec 18 16:08:25 Marks-iMac kernel[0]: (default pager): [KERNEL]: ps_select_segment - send HI_WAT_ALERT
Dec 18 16:08:25 Marks-iMac kernel[0]: macx_swapon SUCCESS
Dec 18 16:08:26 Marks-iMac.local distnoted[2307]: # distnote server agent absolute time: 25574.335618917 civil time: Tue Dec 18 16:08:26 2012 pid: 2307 uid: 89 root: no
Dec 18 16:08:42 Marks-iMac com.apple.launchd.peruser.89[1579] (com.apple.cfprefsd.xpc.agent[2308]): Exited: Killed: 9
Dec 18 16:08:42 Marks-iMac kernel[0]: memorystatus_thread: idle exiting pid 2308 [cfprefsd]
Dec 18 16:09:56 Marks-iMac com.apple.launchd.peruser.89[1579] (com.apple.distnoted.xpc.agent[2307]): Exited: Killed: 9
Dec 18 16:09:56 Marks-iMac kernel[0]: memorystatus_thread: idle exiting pid 2307 [distnoted]
Dec 18 16:09:58 Marks-iMac com.apple.launchd.peruser.501[127] (com.apple.pbs[194]): Exited: Killed: 9
Dec 18 16:09:58 Marks-iMac kernel[0]: memorystatus_thread: idle exiting pid 194 [pbs]
Dec 18 16:10:52 Marks-iMac.local HelpViewer[2304]: : event.layerX and event.layerY are broken and deprecated in WebKit. They will be removed from the engine in the near future. (line: 0)
Dec 18 16:11:18 --- last message repeated 9 times ---
Dec 18 16:11:18 Marks-iMac com.apple.launchd.peruser.501[127] (com.apple.NetworkDiagnostics): The following job tried to hijack the service "com.apple.NetworkDiagnostic.agent" from this job: [0x0-0x12b12b].com.apple.NetworkDiagnostics
Dec 18 16:11:20 Marks-iMac.local distnoted[2315]: # distnote server agent absolute time: 25748.275081657 civil time: Tue Dec 18 16:11:20 2012 pid: 2315 uid: 89 root: no
Dec 18 16:13:08 Marks-iMac kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=2318[GoogleSoftwareUp] clearing CS_VALID
Dec 18 16:15:30 Marks-iMac kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en0, 100-Megabit, Full-duplex, No flow-control, Debug [796d,0301,0de1,0300,41e1,0000]
Dec 18 16:15:34 Marks-iMac.local configd[17]: network changed: v4(en0+:192.168.100.2) DNS* Proxy+ SMB
Dec 18 16:16:31 Marks-iMac.local WindowServer[72]: CoreAnimation: context hosting changed while locked!
Dec 18 16:16:43 Marks-iMac.local configd[17]: network changed: v4(en0-:192.168.100.2) DNS* Proxy- SMB
Dec 18 16:16:48 Marks-iMac.local configd[17]: network changed: v4(en0+:173.22.144.11) DNS+ Proxy+ SMB
Dec 18 16:16:48 173-22-144-11.client.mchsi.com configd[17]: setting hostname to "173-22-144-11.client.mchsi.com"
Dec 18 16:16:53 173-22-144-11.client.mchsi.com digest-service[2346]: label: default
Dec 18 16:16:53 173-22-144-11.client.mchsi.com digest-service[2346]: dbname: od:/Local/Default
Dec 18 16:16:53 173-22-144-11.client.mchsi.com digest-service[2346]: mkey_file: /var/db/krb5kdc/m-key
Dec 18 16:16:53 173-22-144-11.client.mchsi.com digest-service[2346]: acl_file: /var/db/krb5kdc/kadmind.acl
Dec 18 16:16:53 173-22-144-11.client.mchsi.com digest-service[2346]: digest-request: uid=0
Dec 18 16:16:53 173-22-144-11.client.mchsi.com digest-service[2346]: digest-request: init request
Dec 18 16:16:53 173-22-144-11.client.mchsi.com digest-service[2346]: digest-request: init return domain: MARKS-IMAC server: 173-22-144-11
Dec 18 16:20:31 173-22-144-11.client.mchsi.com mdwrite[2355]: [ERROR] [0.000s] com.apple. UBItemStatusNotification.c:805 _do_UBItemStatusNotificationRegisterURLs() can't find realpath for "/Users/mine/Library/Mobile Documents/com~apple~system~spotlight/mdlabels", was blocked at "/Users/morkgallagher/Library/Mobile Documents": 2 (No such file or directory)
Dec 18 16:20:31 173-22-144-11.client.mchsi.com mdwrite[2355]: [ERROR] [0.001s] com.apple. UBItemStatusNotification.c:805 _do_UBItemStatusNotificationRegisterURLs() can't find realpath for "/Users/mine/Library/Mobile Documents/com~apple~system~spotlight/mdlabels", was blocked at "/Users/morkgallagher/Library/Mobile Documents": 2 (No such file or directory)
Dec 18 16:44:38 173-22-144-11.client.mchsi.com Locum[2366]: Connection with distnoted server was invalidated
Dec 18 17:02:34 173-22-144-11.client.mchsi.com mtmd[49]: Set snapshot time: 2012-12-18 17:02:36 -0600 (current time: 2012-12-18 17:02:34 -0600)
Dec 18 17:02:34 173-22-144-11 kernel[0]: nspace-handler-set-snapshot-time: 1355871756
This DNS change is only the lastest manifestation of what seems like an endless list. Can anybody give me some direction before I have to pay Apple to fix what I think they broke themselvesa?!? BTW, I am not a tech. Thanking everyone who read this and especially to anyone who can help.Linc, thanks for the tips. I knew you'd have a good method. I asked for it because I have learned of some of the myths about OSX and it's need (or lack thereof) to be scrubbed, rinsed, and blown dry; suckering folks into buying all manner of utilities to keep your Mac spiffy at all times, when in fact it rarely needs any intervention at all because of its Unix background. In fact, I rarely shut mine down and I've learned that the system is actually designed to be left running under most circumstances.
To keep your data secure the three most important things to know is backup, backup, backup. I use a third-party, cloud-based back-up system. It can automatically make backups every hour if that's what I want and I can supplement that anytime by simply dropping a file into the application's desktop interface.
Since I last posted my Mac has been running smoothly and I've been able to install Parallels and Windows 7, as well as the VantagePoint software I mentioned. Though it crashed once this morning and I submit one line from the log file:
12/20/12 10:31:00.639 AM appleeventsd[54]: BUG in libdispatch: 12C60 - 1510 - 0x4
After a reboot, log entries spewed all manner of troubling messages, from those that are osascript-related to broken forks, etc. but as far as I know there were no actual crash logs generated until this afternoon, one being just a few minutes ago. Linc, would you be so kind to take a look and tell me if there's something I need to do?
Process:
mds [434]
Path:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata .framework/Versions/A/Support/mds
Identifier:
mds
Version:
707.3
Code Type:
X86-64 (Native)
Parent Process: launchd [1]
User ID:
0
Date/Time:
2012-12-20 16:01:07.242 -0600
OS Version:
Mac OS X 10.8.2 (12C60)
Report Version: 10
Crashed Thread: 4 Dispatch queue: com.apple.metadata.spotlightindex
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000bad
VM Regions Near 0xbad:
-->
__TEXT
0000000109f9e000-000000010a0be000 [ 1152K] r-x/rwx SM=COW /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds
Application Specific Information:
[0x112562000]/SourceCache/Spotlight_frameworks/Spotlight-707.3/index/ContentInde x/FlatStore.c:169: failed assertion 'pageSize >= pageEnd && pageSize && (__builtin_popcount(pageSize+int_sizeof(*page)) == 1)' /.Spotlight-V100/Store-V2/FA53EC3A-E90C-4259-B76B-4B236308D7CD/live.0.indexArra ys (hfs, t: 0x11, st: 0x1, f: 0x480d000) ps:56, pe:18624, pk:0, po:aac0, ss:20000 se:146c0
[0x112669000]/SourceCache/Spotlight_frameworks/Spotlight-707.3/index/ContentInde x/PayloadIterator.c:681: failed assertion '!nxtLink |
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib
0x000000010bb7b686 mach_msg_trap + 10
1 libsystem_kernel.dylib
0x000000010bb7ac42 mach_msg + 70
2 com.apple.CoreFoundation
0x000000010b1e2803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation
0x000000010b1e7ee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation
0x000000010b1e76b2 CFRunLoopRunSpecific + 290
5 mds
0x0000000109faca54 0x109f9e000 + 59988
6 libdyld.dylib
0x000000010b9a87e1 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x000000010bb7dd16 kevent + 10
1 libdispatch.dylib
0x000000010b973dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib
0x000000010b9739ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib
0x000000010bb7dffa read + 10
1 mds
0x0000000109fa7ced 0x109f9e000 + 40173
2 libsystem_c.dylib
0x000000010ba0c742 _pthread_start + 327
3 libsystem_c.dylib
0x000000010b9f9181 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib
0x000000010bb7d6d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x000000010ba0eeec _pthread_workq_return + 25
2 libsystem_c.dylib
0x000000010ba0ecb3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x000000010b9f9171 start_wqthread + 13
Thread 4 Crashed:: Dispatch queue: com.apple.metadata.spotlightindex
0 com.apple.spotlight.index
0x000000010a2262b1 mergeEntryFlat + 465
1 com.apple.spotlight.index
0x000000010a21cad2 mergeEntryFat + 642
2 com.apple.spotlight.index
0x000000010a212410 bt_mergeEntry + 208
3 com.apple.spotlight.index
0x000000010a2122d9 bt_mergeCallback + 345
4 com.apple.spotlight.index
0x000000010a2131e2 bt_mergeSet + 3346
5 com.apple.spotlight.index
0x000000010a22aa80 index_FlushCache + 1088
6 com.apple.spotlight.index
0x000000010a232e8c indexPrepareForSync + 220
7 com.apple.spotlight.index
0x000000010a220823 indexPrepareForSyncBulk + 493
8 com.apple.spotlight.index
0x000000010a22037d _CISyncContextSync + 149
9 com.apple.spotlight.index
0x000000010a21fc0c _ContentIndexSyncIndexBulk + 86
10 com.apple.spotlight.index
0x000000010a1e18fa syncIndex + 1364
11 com.apple.spotlight.index
0x000000010a1e1063 runLoop + 51
12 com.apple.spotlight.index
0x000000010a209691 work_fun + 662
13 libdispatch.dylib
0x000000010b9710b6 _dispatch_client_callout + 8
14 libdispatch.dylib
0x000000010b97247f _dispatch_queue_drain + 235
15 libdispatch.dylib
0x000000010b9722f1 _dispatch_queue_invoke + 52
16 libdispatch.dylib
0x000000010b972448 _dispatch_queue_drain + 180
17 libdispatch.dylib
0x000000010b9722f1 _dispatch_queue_invoke + 52
18 libdispatch.dylib
0x000000010b972448 _dispatch_queue_drain + 180
19 libdispatch.dylib
0x000000010b9722f1 _dispatch_queue_invoke + 52
20 libdispatch.dylib
0x000000010b9721c3 _dispatch_worker_thread2 + 249
21 libsystem_c.dylib
0x000000010ba0ecab _pthread_wqthread + 404
22 libsystem_c.dylib
0x000000010b9f9171 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib
0x000000010bb7d6d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x000000010ba0eeec _pthread_workq_return + 25
2 libsystem_c.dylib
0x000000010ba0ecb3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x000000010b9f9171 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib
0x000000010bb7d6d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x000000010ba0eeec _pthread_workq_return + 25
2 libsystem_c.dylib
0x000000010ba0ecb3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x000000010b9f9171 start_wqthread + 13
Thread 4 crashed with X86 Thread State (64-bit):
rax: 0xd62a2de7cde283a2 rbx: 0x000000000000aac0 rcx: 0x00000000002f4180 rdx: 0x00000000001430d0
rdi: 0x0000000112258800 rsi: 0x0000000000000003 rbp: 0x00000001125605a0 rsp: 0x000000011255f450
r8: 0x0000000000000007 r9: 0x00000000ccd96941 r10: 0x00007f92fb4219d0 r11: 0x00000000381b522a
r12: 0x000000000000aac0 r13: 0x00007f92f9096650 r14: 0x0000000112560898 r15: 0x0000000000000000
rip: 0x000000010a2262b1 rfl: 0x0000000000010206 cr2: 0x0000000000000bad
Logical CPU: 3
Binary Images:
0x109f9e000 -
0x10a0bdff7 mds (707.3) <1448C11E-D2EC-305E-88C9-C6DAF1FEB535> /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Support/mds
0x10a110000 -
0x10a114ff7 com.apple.TCC (1.0 - 1) <F2F3B753-FC73-3543-8BBE-859FDBB4D6A6> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x10a120000 -
0x10a121fff libDiagnosticMessagesClient.dylib (8) <8548E0DC-0D2F-30B6-B045-FE8A038E76D8> /usr/lib/libDiagnosticMessagesClient.dylib
0x10a12a000 -
0x10a197ff7 com.apple.framework.IOKit (2.0 - 755.18.10) <142E19DD-1C8D-3D61-ABC8-83994A73279F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x10a1c9000 -
0x10a398fff com.apple.spotlight.index (10.7.0 - 707.3) <DB706194-BC57-3853-9993-95DC58D3A07C> /System/Library/PrivateFrameworks/SpotlightIndex.framework/Versions/A/Spotlight Index
0x10a3fb000 -
0x10a3fbfff com.apple.CoreServices (57 - 57) <9DD44CB0-C644-35C3-8F57-0B41B3EC147D> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x10a406000 -
0x10a40cfff com.apple.DiskArbitration (2.5.1 - 2.5.1) <F7DAF7CC-5893-3F06-9168-3B0192B66D15> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x10a419000 -
0x10a775fff com.apple.Foundation (6.8 - 945.11) <A5D41956-A354-3ACC-9355-BE200072223B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x10a99d000 -
0x10a9b0ff7 libbsm.0.dylib (32) <F497D3CE-40D9-3551-84B4-3D5E39600737> /usr/lib/libbsm.0.dylib
0x10a9ba000 -
0x10a9ccff7 libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib
0x10a9d4000 -
0x10a9daff7 com.apple.MDSChannel (1.2 - 1.2) <05A6F55A-8197-316A-A127-DE6528F9B291> /System/Library/PrivateFrameworks/MDSChannel.framework/Versions/A/MDSChannel
0x10a9e7000 -
0x10aa2aff7 com.apple.bom (12.0 - 192) <0BF1F2D2-3648-36B7-BE4B-551A0173209B> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x10aa42000 -
0x10aa47fff com.apple.OpenDirectory (10.8 - 151.10) <CF44120B-9B01-32DD-852E-C9C0E1243FC0> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x10aa55000 -
0x10ab75fff com.apple.desktopservices (1.7.2 - 1.7.2) <CDE8C2C2-C505-31B0-8C61-E40E4EA364A5> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x10abeb000 -
0x10abeeff7 com.apple.ServerInformation (1.1 - 1) <0F1E39E4-5195-39ED-B91C-CA72BAD74820> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information
0x10abfb000 -
0x10abfefff com.apple.AppleSystemInfo (2.0 - 2) <BC221376-361F-3F85-B284-DC251D3BB442> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x10ac0a000 -
0x10aedafff com.apple.security (7.0 - 55179.1) <639641EF-8156-3190-890C-1053658E044A> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x10b012000 -
0x10b020fff com.apple.Librarian (1.1 - 1) <1635162F-239A-341E-83C7-710C55E254AF> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x10b02f000 -
0x10b050fff com.apple.Ubiquity (1.2 - 243.10) <F97D3A33-2C8B-3CFF-AF75-A74866D42853> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x10b067000 -
0x10b068ff7 libSystem.B.dylib (169.3) <9089D72D-E714-31E1-80C8-698A8E8B05AD> /usr/lib/libSystem.B.dylib
0x10b075000 -
0x10b18d92f libobjc.A.dylib (532.2) <90D31928-F48D-3E37-874F-220A51FD9E37> /usr/lib/libobjc.A.dylib
0x10b1b3000 -
0x10b39cfff com.apple.CoreFoundation (6.8 - 744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x10b4fb000 -
0x10b547ff7 libauto.dylib (185.1) <73CDC482-16E3-3FC7-9BB4-FBA2DA44DBC2> /usr/lib/libauto.dylib
0x10b55e000 -
0x10b75efff libicucore.A.dylib (491.11.1) <CC318A27-878A-38CE-9292-1B98353FA9C7> /usr/lib/libicucore.A.dylib
0x10b800000 -
0x10b868ff7 libc++.1.dylib (65.1) <20E31B90-19B9-3C2A-A9EB-474E08F9FE05> /usr/lib/libc++.1.dylib
0x10b8c6000 -
0x10b8ebff7 libc++abi.dylib (24.4) <E7BD9363-1D25-3551-A68A-2E2FF6ABECD7> /usr/lib/libc++abi.dylib
0x10b920000 -
0x10b925fff libcache.dylib (57) <65187C6E-3FBF-3EB8-A1AA-389445E2984D> /usr/lib/system/libcache.dylib
0x10b92d000 -
0x10b93bfff libcommonCrypto.dylib (60026) <2D6537F5-1B5E-305C-A1CF-D1FA80CA3939> /usr/lib/system/libcommonCrypto.dylib
0x10b94a000 -
0x10b94ffff libcompiler_rt.dylib (30) <08F8731D-5961-39F1-AD00-4590321D24A9> /usr/lib/system/libcompiler_rt.dylib
0x10b95b000 -
0x10b962fff libcopyfile.dylib (89) <876573D0-E907-3566-A108-577EAD1B6182> /usr/lib/system/libcopyfile.dylib
0x10b96f000 -
0x10b984ff7 libdispatch.dylib (228.23) <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
0x10b9a0000 -
0x10b9a1ff7 libdnsinfo.dylib (453.18) <E7595861-ECF9-336E-9901-BED2620FAA80> /usr/lib/system/libdnsinfo.dylib
0x10b9a6000 -
0x10b9a9ff7 libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
0x10b9b1000 -
0x10b9b1fff libkeymgr.dylib (25) <CC9E3394-BE16-397F-926B-E579B60EE429> /usr/lib/system/libkeymgr.dylib
0x10b9b7000 -
0x10b9bffff liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib
0x10b9cc000 -
0x10b9d2fff libmacho.dylib (829) <BF332AD9-E89F-387E-92A4-6E1AB74BD4D9> /usr/lib/system/libmacho.dylib
0x10b9d9000 -
0x10b9dbfff libquarantine.dylib (52) <4BE2E642-A14F-340A-B482-5BD2AEFD9C24> /usr/lib/system/libquarantine.dylib
0x10b9e6000 -
0x10b9e7ff7 libremovefile.dylib (23.1) <DBBFAF35-AC78-3856-92F6-6E4FD9DF14A2> /usr/lib/system/libremovefile.dylib
0x10b9f1000 -
0x10b9f2fff libsystem_blocks.dylib (59) <D92DCBC3-541C-37BD-AADE-ACC75A0C59C8> /usr/lib/system/libsystem_blocks.dylib
0x10b9f8000 -
0x10bac4fe7 libsystem_c.dylib (825.25) <8CBCF9B9-EBB7-365E-A3FF-2F3850763C6B> /usr/lib/system/libsystem_c.dylib
0x10bb0d000 -
0x10bb15ff7 libsystem_dnssd.dylib (379.32.1) <62AA0B84-188A-348B-8F9E-3E2DB08DB93C> /usr/lib/system/libsystem_dnssd.dylib
0x10bb1c000 -
0x10bb52fff libsystem_info.dylib (406.17) <4FFCA242-7F04-365F-87A6-D4EFB89503C1> /usr/lib/system/libsystem_info.dylib
0x10bb6b000 -
0x10bb86ff7 libsystem_kernel.dylib (2050.18.24) <C0535565-35D1-31A7-A744-63D9F10F12A4> /usr/lib/system/libsystem_kernel.dylib
0x10bb9a000 -
0x10bbc8ff7 libsystem_m.dylib (3022.6) <B434BE5C-25AB-3EBD-BAA7-5304B34E3441> /usr/lib/system/libsystem_m.dylib
0x10bbd3000 -
0x10bbe1ff7 libsystem_network.dylib (77.10) <0D99F24E-56FE-380F-B81B-4A4C630EE587> /usr/lib/system/libsystem_network.dylib
0x10bbf0000 -
0x10bbfbfff libsystem_notify.dylib (98.5) <C49275CC-835A-3207-AFBA-8C01374927B6> /usr/lib/system/libsystem_notify.dylib
0x10bc0a000 -
0x10bc0bff7 libsystem_sandbox.dylib (220) <3C3B03CF-C525-3CB3-8557-62E91B93AC95> /usr/lib/system/libsystem_sandbox.dylib
0x10bc11000 -
0x10bc13ff7 libunc.dylib (25) <92805328-CD36-34FF-9436-571AB0485072> /usr/lib/system/libunc.dylib
0x10bc1b000 -
0x10bc21ff7 libunwind.dylib (35.1) <21703D36-2DAB-3D8B-8442-EAAB23C060D3> /usr/lib/system/libunwind.dylib
0x10bc2a000 -
0x10bc4cff7 libxpc.dylib (140.41) <FAC04D8B-680E-325F-8F0C-DD69859D0E01> /usr/lib/system/libxpc.dylib
0x10bc68000 -
0x10bcb7ff7 libcorecrypto.dylib (106.2) <CE0C29A3-C420-339B-ADAA-52F4683233CC> /usr/lib/system/libcorecrypto.dylib
0x10bcc9000 -
0x10bd32fff libstdc++.6.dylib (56) <EAA2B53E-EADE-39CF-A0EF-FB9D4940672A> /usr/lib/libstdc++.6.dylib
0x10bd97000 -
0x10bda5ff7 libkxld.dylib (2050.18.24) <7027CE49-007D-3553-8FFA-3E3B428B2316> /usr/lib/system/libkxld.dylib
0x10bdaa000 -
0x10bdb7fff com.apple.AppleFSCompression (49 - 1.0) <5508344A-2A7E-3122-9562-6F363910A80E> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x10bdc5000 -
0x10bf39fff com.apple.CFNetwork (596.2.3 - 596.2.3) <6A16C2BD-1035-30F9-AE96-D9E3BB54A976> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x10bffd000 -
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0x112201000 -
0x112237fff com.apple.DebugSymbols (98 - 98) <14E788B1-4EB2-3FD7-934B-849534DFC198> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x112698000 -
0x1126c6fff com.apple.CoreServicesInternal (154.2 - 154.2) <3E6196E6-F3B4-316F-9E1F-13B6B9694C7E> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
0x119cd7000 -
0x119df0ff7 libmecab.1.0.0.dylib (359.50) <BDE1F58F-ED72-34BB-9027-2A7AA384F82E> /usr/lib/libmecab.1.0.0.dylib
0x7fff69b9e000 -
0x7fff69bd293f dyld (210.2.3) <36CAA36E-72BC-3E48-96D9-B96A2DF77730> /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 6
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 2082
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=119.0M resident=105.4M(89%) swapped_out_or_unallocated=13.6M(11%)
Writable regions: Total=200.0M written=37.3M(19%) resident=43.1M(22%) swapped_out=0K(0%) unallocated=156.9M(78%)
REGION TYPE
VIRTUAL
===========
=======
CoreServices
2568K
MALLOC
136.6M
MALLOC guard page
96K
Memory tag=241
392K
Memory tag=243
24.0M
Memory tag=243 (reserved)
6144K
reserved VM address space (unallocated)
Memory tag=244
5440K
Memory tag=246
4096K
Memory tag=246 (reserved)
4096K
reserved VM address space (unallocated)
Memory tag=247
3072K
Memory tag=255
288K
STACK GUARD
56.0M
Stack
11.0M
VM_ALLOCATE
424K
__DATA
10.5M
__IMAGE
528K
__LINKEDIT
24.5M
__TEXT
94.8M
__UNICODE
544K
mapped file
249.7M
shared memory
1136K
===========
=======
TOTAL
635.2M
TOTAL, minus reserved VM space
625.2M
Trust me when I tell you how much I appreciate your help. -
RE: Apple iMac 27 Hard Disk Replacement Complaint
Dear Customer ServiceManager,
RE: Apple iMac 27” Hard Disk Replacement Complaint
On May 12, 2011, Ibought an iMac 27” for my daughter from your official Hong Kong website (www.apple.com/hk).
I am writing tocomplain about my dissatisfaction of your poorproduct quality, irresponsibleattitude of your customer service, and most importantly my painful experience with your Apple Careservice. I am also very disappointed with how your Apple Care staff made a discriminating comment about your low income Hong Kong customers.
On July 28, 2011, mydaughter received an email from your company ([email protected]) informing her that the hard disk of her newly purchased iMac wasdefective due to factory error. You promised to replace the defective hard disk with a brand new onefree of charge, but when she asked your HK Apple technical support if therewould be on-site replacement service, your staff told her that she can onlyeither carry the 30-pound iMac herself to their service center or pay HKD1200for the Apple Care which offers the on-site replacement service.
First of all, I foundyour request very unreasonable. Mydaughter was not the one who broke the hard disk, your company informed herthat you gave her a defective one. So why is the responsibility and the cost of taking the iMac for repairshould be borne by her, as an innocent customer, who paid HKD18, 000 for aniMac directly ordered from your official website? She did nothing wrong but your company required her to barethe cost of transporting a 30-pound iMac and the risk of causing damage on theway.
Secondly, I believeyour company has deceitfully forced my daughter to buy your Apple Care, whichis completely against her original will. Since she is just a 22-year-old girl, it is impossible for her to carrythe 30-pound iMac by herself. Andclearly, she was not given a choice but had to pay HKD1200 for the AppleCare. This made me doubt if thisis a scam of your company. Is thisa way of how Apple make extra money by giving your customer faulty products anda mission impossible, then forcing us to pay for a service that we did notneed?
Anyway, thepainfulness of enjoying your Apple Care service has just started…
On Aug 10, 20111:30pm, your service man came to change her hard disk with just a look as ifthe process was very ‘efficient’ and left after half an hour, even her Mac OShas not yet been completely installed. After he left, my daughter found that the OS could not be installed, soshe called your service center immediately and under her strong request, he hadto come back on the same day and check the new hard disk. He found it proved to be a defectiveone again. I was shockinglysurprised that your company, which always claims to produce products of highquality, selling at an expensive price, replaced my claim-to-be defective harddisk with a defective one again. Iwonder how Apple’s quality control is done? Your company didn’t even bother to check if the new harddisk is working before replacing it for customers.
My daughter requestedfor a new one, but then your service center said they had no new stock andasked her to wait until further notice. But without any definite date, it means my daughter’s brand new computercannot be used for… I don’t know how long. Please notice that I paid HKD18,000 to buy a first-classproduct of high quality, as claimed by your company all over the world.
So my daughter had tocall your service center again and forced them to return her original harddisk. Till 5:00 pm on the sameday, another technician came to reinstall her original hard disk into hercomputer. Surprisingly, all thedata in her original hard disk was still there, which means there is a riskthat all her personal data and information had been accessed by your servicecenter staff.
As a father, I had totake over the matter from my daughter and called your hotline 2112 0099 at5:00pm on Aug 10, 2011. After 30minutes, I could finally talk to one of your technical support staff for 10minutes about my complaint. Heasked me to hold the line and wait for him to transfer my call to his seniortechnical support colleague, so I kept on waiting for 15 minutes, but finallythe line was being cut and no body contacted me and my daughter again.
I had to call yourhotline again at 6:00 pm and waited for another 15 minutes to reach one of youradvisors. He passed my line toyour senior technical support advisor located in Singapore. He said he is just a technical supportadvisor, so he could not take my complaint directly. He needed to talk to meagain on the next day with a customer service advisor. He promised if he could not reach me onmy mobile phone, he would leave his direct line for me so that I would not haveto waste another half an hour to reach him through the hotline.
On Aug 11, 2011 5:28pm, I received a voice mail from your senior technical support advisor asking me to call him back but he didn’t leave any direct telephonenumber as he promised. So I triedto call back the caller ID, which was shown on my phone. However, the auto reply of this numberwas, “This is an invalid number”. I asked the Hong Kong Telephone Company to help me to call but even theycould not reach this number. Theytold me this number was from Shanghai, China. So I had no choice but to call your hotline again. After 25 minutes, one of your advisorstook my call and I had to repeat my story to him again in order to have him putme through to talk to your senior staff 42058 again. I asked him why he didn’t leave his direct number for me tocall him back as he promised. Hesaid he forgot! What a surprisinganswer to leave your customer nothing but a number that he knew clearlycouldn’t be reached.
By that time, I havewasted nearly 45 minutes to reach him, and it was already 6:20pm and thecustomer service advisor was off work. Therefore, I made an appointment with him again and we agreed that hewould call me between 9:31-10:00am on Aug 12, 2011 morning. I took half day-off from my work towait for your senior staff to call me.
Unfortunately, Iwaited until 10:10 am and nobody contacted me again (I left both my mobilenumber and email to them).
Finally, I called the hotline again and waited for 15 minutes, an advisor put me to your on-dutyCustomer Service Manager, Ken. After I told him my name, he realized that he should be theone responsible for calling me this morning, but since he had a meeting thatmorning, he forgot to call me again! The Apple staff didn’t keep their promises after all which disappointedme a lot. It seems to me thatApple is unwilling to accept negative feedbacks from customers.
Ken told me thatthere was nothing he could do.
At the end, I wasreferred to a Customer Relations staff, Ms. Wing Liu. Her response was also there is nothing she can do exceptgiving me a case number of my complaint. Since then, I never get any response from Apple regarding my case.
I believe Apple has afull record of all my conversations with your staff and thus, should be able tolook into my case thoroughly. Isincerely hope that Apple can take my feedback seriously and respond to my complaintin a responsible manner, but not just trying to suppress your customers, whohave already been treated unfairly, from claiming their rights. Otherwise, it is really a shamefor Apple to claim itself delivering high quality products and services allover the world.
Yours truly,
Tommy Fong
Apple Customer
<Personal Information Edited by Host>I just realize Apple might have blocked my daughter's Apple ID from posting in your discussion forum.
My daughter was trying to go to this Community Page by logging into her account. But your Communities webpage displays a "We'll be back soon" webpage. Then I try to login with my Apple account and it works fine.
<Email Edited by Host> -
Hello everyone,
I'm barely writing this, being interrupted every 30 seconds with the spinning beach ball. I have iMac 27" (Late 2013) with Yosemite. Since the day I bought this mac I first had issues with itunes playing songs, it would stop during playback, I would have spinning beachball and after few seconds it would work again (that was on Mavericks). After update problem seemed gone, until Yosemite. Upgrade to the latest one 10.10.1 made my life miserable. Long story short, computer is unusable. Spinning wheel is triggered by random actions, like typing, listening to music, playing video on youtube, writing a document, and now it got to the point where it will jsut be on standby with nothing opened and still every now and then have the beach ball spinning. I looked into Console and had several "kernel disk0s2: I/O error". after running Disk Utility, Apple Hardware Test and S.M.A.R.T. result is that everyting, according to these programs, is ok. I don't know where to look anymore, I seem to have all of the symptoms and system works the best in Safe Mode, from which I7m writing right now, with spinning ball still showing up but not constantly as in normal mode. Console is giving me right now lots of logs "watchdog_daemon: cannot initialize daemon service", don't know if that is of any importance
here is what EtreCheck says, and thanks alot for any kind of help
EtreCheck version: 2.1.3 (106)
Report generated 17 Dec 2014 15:10:06 CET
Hardware Information: ℹ️
iMac (27-inch, Late 2013) (Verified)
iMac - model: iMac14,2
1 3.2 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
empty empty empty empty
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
BANK 0/DIMM1
empty empty empty empty
BANK 1/DIMM1
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ℹ️
NVIDIA GeForce GT 755M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 1:3:24
Disk Information: ℹ️
APPLE HDD ST1000DM003 disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (455.04 GB free) - 100 errors
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) [Support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) [Support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) [Support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) [Support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) [Support]
Launch Agents: ℹ️
[not loaded] com.teamviewer.teamviewer.plist [Support]
[not loaded] com.teamviewer.teamviewer_desktop.plist [Support]
Launch Daemons: ℹ️
[not loaded] com.adobe.fpsaud.plist [Support]
[not loaded] com.microsoft.office.licensing.helper.plist [Support]
[not loaded] com.teamviewer.teamviewer_service.plist [Support]
User Launch Agents: ℹ️
[not loaded] com.google.keystone.agent.plist [Support]
[not loaded] com.vladalexa.MagicPrefs.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.1.3 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Support]
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.1 [Support]
Safari Extensions: ℹ️
AdBlock [Installed]
Best YouTube Downloader [Installed]
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Flip4Mac WMV [Support]
MagicPrefs [Support]
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 544.31 GB
Destinations:
VERBATIM HD [Local]
Total size: 999.86 GB
Total number of backups: 33
Oldest backup: 2014-09-24 13:33:55 +0000
Last backup: 2014-12-16 18:23:54 +0000
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 544.31 GB X 3)
Top Processes by CPU: ℹ️
7% WindowServer
7% com.apple.WebKit.WebContent
2% Console
1% Safari
1% fontd
Top Processes by Memory: ℹ️
421 MB Safari
249 MB com.apple.WebKit.WebContent
242 MB WindowServer
163 MB Finder
129 MB Console
Virtual Memory Information: ℹ️
5.15 GB Free RAM
2.19 GB Active RAM
404 MB Inactive RAM
846 MB Wired RAM
1.49 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 17, 2014, 02:07:17 PM Self test - passed
Dec 16, 2014, 11:41:59 PM System Preferences_2014-12-16-234159_Jelenas-iMac.hang
Dec 16, 2014, 10:30:15 PM iTunes_2014-12-16-223015_Jelenas-iMac.hang
Dec 16, 2014, 08:00:08 PM iTunes_2014-12-16-200008_Jelenas-iMac.hang
Dec 16, 2014, 07:50:10 PM Finder_2014-12-16-195010_Jelenas-iMac.hang
Dec 16, 2014, 07:16:25 PM Activity Monitor_2014-12-16-191625_Jelenas-iMac.crash
Dec 16, 2014, 06:33:32 PM Messages_2014-12-16-183332_Jelenas-iMac.crash
Dec 16, 2014, 05:39:52 PM iTunes_2014-12-16-173952_Jelenas-iMac.hang
Dec 16, 2014, 04:59:45 PM callservicesd_2014-12-16-165945_Jelenas-iMac.crash
Dec 16, 2014, 04:12:13 PM CleanMyMac 2_2014-12-16-161213_Jelenas-iMac.cpu_resource.diag [Details]UPDATE:
Customer support advised to return the machine back to Mavericks, just to check if the problems will continue, I restored it to the last known version that worked without problems (10.9.5) and right now system and the machine work as new, etrecheck shows no errors on the disk, and now 2 hours of using it not one I/O error showed up.
Thanks for the help, and I hope this helps to others that might have the same issue -
Hi all
Just a quickie. My mum has recently purchased a brand new iMac. Specs below:
21.5-inch: 2.7GHz
2.7GHz Quad-Core Intel Core i5
1920 x 1080 resolution
4GB (two 2GB) memory
1TB hard drive
AMD Radeon HD 6770M with 512MB
OS 10.7.3
My question is this:
My mum's not into downloading applications and such, so I have to step in and help out. The following might be a little vague but I'll try and be as clear as possible. I downloaded Google Notifier and World of Warcraft These programs were safely in the applications folder, but there appeared to be some files left on the desktop - files that I'd assumed could be trashed. I filed them in an empty file on the desktop until I could determine whether they were of any use. To cut a long story stort, at certian points a file/files were taken from applications or empty folder and dropped onto the desktop. Although my mum didn't seem to notice, I saw something I didn't like. It happened 2 or 3 times when files were taken from folders and dropped onto the desktop. As they dropped there seemed to be some distortion on the screen as a whole. If I had to describe the distortion I would say it was similar to the distortion you might get on a digital tv when the signal drops temporarily. The times that it did happen, it only flickered for a split second in part of the screen, and only when files were dropped. Maybe the system was being overworked? Maybe it was just a glitch? Maybe applications were still running and files were connected a system that was still running? At one point I bordered on taking the machine back for a replacement as if you're paying over a grand for a new computer I would have expected what I saw not to happen. But might be being over cautious as was simply concerned as my mum had paid a lot of money out.
I'm just wondering whether this seems strange? Whether anyone's experienced anything similar?
I've spoken to Applecare. They advised it 'may' be a hardware fault. Or that the RAM may have 'lcoked' when working or large files were taken from a folder and dropped onto the desktop. Can RAM lock? I've never heard of this before?
All now seems to be working fine. Sorry if I haven't been clear.
Many thanks to all who take the time to read through my post.
Kind regards -
Blubber BearI don't know about locking RAM, but strongly suggest that you contact Apple Service, iMac Service or Apple's Express Lane. Do note that if you have AppleCare's protection plan and you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine. That might also apply to a new machine within it's first 90 days of use.
-
Running iTunes7 on a 800Mhz iMac G4 (256mb Ram)
Hi,
i have an iMac G4 Flat panel (800Mhz-256mb Ram) and after hearing some people complaining on these boards of not being able to run iTunes7 properly on macs with a similar spec as mine i have decided for the time being not to upgrade from iTunes6.
Is there anyone on here who is running iTunes7 successfully with less than a 1Ghz. What limitations can i expect from iTunes7 on my iMac.
ThanksI'm sure you will benefit by adding more RAM.
It will decrease disk access, which slows down the system.
About Cover Flow:
The first time I used it, it behaved rather slow and jerky.
Of course iTunes had to get all the artwork from the song files, which meant a lot of disk activity.
iTunes then stores the albumart in .itc files in ./Users/Username/Music/iTunes/album artwork/Local.
I guess this is done for faster access of the pictures.
The next time, I slowly flipped through Cover Flow to enable iTunes to pick up all artwork.
This morning, when I ran iTunes, and browsed through Cover Flow, it behaved somehow jerky (a lot of disk access), but after that it worked rather smooth.
I could only hear occasional disk access, so iTunes must have stored most pictures in RAM.
One more thing. I recently replaced the HD by a larger and faster one (200 GB Maxtor) which also speeds things up (reading/writing at least twice as fast than the 'old' drive). That also helps a bit.
Long story short:
Add more RAM. I'm sure you will not be disappointed by that investment.
M
17' iMac fp 800 MHz 768 MB RAM Mac OS X (10.4.7) iTunes 7.0
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