My internet went down overnight-this is always a problem on my Mac. I must reset it on my laptop. Then when I used my Mac the firefox was open but no window. I cannot close and when I try to restart it won't because Firefox is open

Firefox is open but it will not close and force quit does not appear.

Hi Mariah ~
It's Shaunn, the original poster. Thanks for your posting. I'm glad I'm not the only one that's having this problem.
Now that you mention it, I'm having the exact same problem on Facebook as well, when I play Family Feud.
I wish someone would investigate and post a solution to this problem. No-one from Playlist has responded, and no-one "Officially" from Firefox either.
So Mariah, I appreciate you and your post.
If you find anything out...from anywhere...would you please let me know. You can post it right here and I'll get an email from Firefox.
I'll do the same for you.
Enjoy your day and good luck.
Shaunn

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I built a website with imac. When i upladed and looked at it with firefox the video i put on it jumped to the bottom of the page. I thought it was the way the page was designed but it works fine on Safari and Explorer

when you go to the my albums page the link to the video is at the bottom of the page. The link takes you to the movie page and when the page loads the video shoots to the bottom of the page

Hi Aikipappy-
Sometimes, the video or audio content in a web page cannot be properly downloaded and displayed in Firefox. A required plugin may be missing, outdated, blocked, in conflict with another plugin or extension, or the content may be blocked for some reason. This article will help you solve these problems.
[[Video or audio does not play]]
Hope that helps!

My ipod screen doesnt work whats happening? when i screen shot i can hear the sound it makes but th escreen doent turn white and when i put it on the charger you hear the sound it makes when you plug it in

last night i opened my ipod and used a phone app, the app froze so i closed it. After that i pressed the button on the top and continued to watch tv. i heard my Facebook alert come up so i tried to turn it back surprizingly screen remianed black. i tried to screenshot and you heard the sound it makes but no white flash so i put it on the charger and the regular charging alert came on but the screen remained black. i got my ipod a few weeks ago an i dont understand whats happaning could someone help me please

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Firefox opens, but my tabs are blank. And when I put in any web address it does nothing, just remains blank.

My internet is working fine, I am in fact writing this on Internet Explorer. But Firefox is my preferred browser. I was using it last night just fine, and I left my computer on sleep, when I booted it up this morning it wouldn't allow me to navigate to any sites on Firefox. The tabs just remained blank. I even uninstalled and reinstalled the program, but nothing.

Start Firefox in [[Safe Mode]] to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

Firefox was not running smoothly, so I unistalled it and any every folder that had anything to do with Firefox or Mozilla, then reinstalled the newest version and now it says that it cannot open because "a copy of firefox is already open." What now?

I am running Mac OSX 10.5 and have never had issues with firefox. Then I noticed it starting to run much slower and having issues freezing, yet if I used safari there were no problems. I decided to uninstall firefox and all of the folders that go along with it to get a clean restart with a new download. Everything seemed to download fine, but when I attempt to open firefox it just opens a warning that says "a copy of firefox is already open" and my only option is to close the program. Yes, I have quit ALL applications and even restarted the computer to make sure nothing is running first.
This may be completely unrelated, but another issue nonetheless, shortly before I started having issues with firefox, it no longer would go to the hotmail login page to check my email. I didn't change any settings, but it would not load that webpage even though every other page works fine. I know it is not a problem with the hotmail site because every other computer in my home will go to the site and login, plus I can get into my email by going to MSN and logging in from there.

Make sure that you haven't left a profiles.ini file.
* http://kb.mozillazine.org/profiles.ini_file
*http://kb.mozillazine.org/Profile_folder_-_Firefox

HT4972 My ipad 1 is stuck on IOS 4 as the IOS 5 update instructions do not work. When I use itunes update the software looks for an update file and the apple site doesn't have one!

My ipad 1 is stuck on IOS 4 as these IOS 5 update instructions do not work. When I use itunes update the software looks for an IOS 5 software update file and the apple site doesn't seem have one anywhere!

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.0.1. For the iPad Mini the iOS is 6.0.2. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
 Cheers, Tom

I just bought a macbook pro and the mountain lion free update applied correctly but the internet went down and now the download won't appear/ continue, and when i open the app store it requests me to pay for the update? what can i do?

i just bought a macbook pro and the mountain lion free update applied correctly but the internet went down and now the download won't appear/ continue, and when i open the app store it requests me to pay for the update? what can i do?

Welcome to Apple Communities
http://www.apple.com/support/mac/app-store/contact

Internet went down , does and a screen came up ( internet diagnostic screen) does anyone know if this is real ? said it would diagnose and send info to apple then ask for computer password and a minute after I gave it internet came back up. Real apple sea

internet went down and a aplle diagnostic screen came up ask for password as soon as I gave it and entered within a minute internet came up again. real or Hacked? Has anyone ever seen this before --- internet diagnostic screen said it was from and going to apple

No, as I already said, they will not. They will not repair or replace any Apple device that's even been opened by anyone else.
In this case, the morons who butchered your phone caused a lot more damage than the broken screen.
You should have taken it to Apple for service in the first place.

I recentlybought a new tower with windows 8.1 everything was fine until yesterday when i went to watch a vidie someone had posted and the sound was there but the screen wasall green, now i got to the point where the video is there but it won't load up and

I recently bought a new tower with windows 8.1 everything was fine until yesterday when I went to watch a video that someone had posted, the sound was there but the screen was all green everything I try to watch has a green screen, I have gotten rid of the green screen but now the video won't load to watch. it tells me I have to upgrade flash player but my computer tells me its already embedded or something like that in windows 8.1. can you help.@marks93255255 or [email protected]!

If other devices can connect to the network without problems, it means that the router can provide wireless internet. For this situation, an isolation process is needed to be able to find a fix.
Was the computer tested to connect through Wi-Fi before you bought it?
Did you do Mac address filter on your router?
Make sure that the router is using WPA/WPA2 or WPA2 encryption type just like what Chester has recommended. If your router is already set to that security type, you may test by disabling the wireless security of the WI-Fi router. Check if it will connect or not.
Another thing to check is the properties of your wireless connection. To do that, Go to Network and Sharing center > Click change adapter settings > right click “Wireless” > go to Properties> click Internet protocol IPV4> check the Properties button below > make sure that it’s set to both Obtain IP automatically and Obtain DNS server automatically.
Feel free to update here so everybody in the community can help.

Downloaded songs frome itunes and internet went down and they will not play and it also caused other songs not to but most will what do i need to do wiyhout erasing everything

downloaded songs from itunes and the internet went down and they will not play and also caused other songs already downloaded not to play what can i do

You can try a couple of different things. First - restart the iPod and see if the songs will play.
Restart the iPod by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
If that doesn't help - delete the songs and then download them again. You can download purchased music again at no charge as long as you use the same Apple ID that you bought them with originally and as long as you live in one of these countries.
Previously purchased music is only available through iTunes in the Cloud in Argentina, Australia, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Dominican Republic, Ecuador, El Salvador, France, Germany, Guatemala, Honduras, Ireland, Luxembourg, Malta, Mexico, New Zealand, Nicaragua, Panama, Paraguay, Peru, Slovakia, Spain, Switzerland, the United Kingdom, United States, and Venezuela.
If you are running iOS 5 on the iPod - You can delete songs by swiping across the song in list view to bring up a red delete button. Tap the button to delete the songs. Download the songs again in the purchased tab in iTunes.
Downloading Past Purchases

I've downloaded ADE 4.0.3, apparently successfully, and I 'Close the 'Completed' window. But, when I attend to run the program, I get an hourglass for about 2 seconds and then ... ... nothing! Clearly I can't authorize my computer for download. Ideas?

I've downloaded ADE 4.0.3, apparently successfully, and I 'Close the 'Completed' window. But, when I attend to run the program, I get an hourglass for about 2 seconds and then ... ... nothing! Clearly I can't authorize my computer for download. Ideas?

Try restarting your machine and Launch ADE again

HT4623 i have installed the beta version of 6.1 a month ago and now i cannot open my iphone 5 it needs regestration and when i try to register it says that it couldnt complete and i need to register in the developer what can i do now to reopen my device?

I have installed the beta version of 6.1 a month ago and now i cannot open my iphone 5 it needs regestration and when i try to register it says that it couldnt complete and i need to register in the developer what can i do now to reopen my device?

Probably wasn't a good idea to install beta software on a device when you're not a developer.
Apple clearly states that beta software is not to be installed on production devices.
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I accidentally pressed "Return" key and it opened around 100 finder windows. Now it won't close and when I right click on finder tab it says application not responding.

I accidentally pressed "Return" key and it opened around 100 finder windows. Now it won't close and when I right click on finder tab it says application not responding.

Iv'e tried that but that won't work either. Help please.

I downloaded Macfee security and parental control. The settings have gone back to basic settings but if I try to customise the toolbar by add the "home" icon or adding "contact" to bookmarks until I close and when I open they are gone. Any ideas

I downloaded Macfee security and parental control. The settings have gone back to basic settings but if I try to customise the toolbar by add the "home" icon or adding "contact" to bookmarks until I close and when I open they are gone. Any ideas

Make that four.
If you have any commercially advertised/available antivirus software installed on your Mac, completely uninstall this per the instructions on the AV developer's website.
Antivirus software can slow down the normal operation of OS X and can negatively affect OS X performance and operation.
Do you have apps like MacKeeper or any other maintenance apps like CleanMyMac 1 or 2, TuneUpMyMac or anything like these apps, installed on your Mac? These types of apps, while they appear to be helpful, can do too good a job of data "cleanup" causing the potential to do serious data corruption or data deletion and render a perfectly running OS completely dead and useless leaving you with a frozen, non-functional Mac.
Plus, these type of apps aren't really necessary. They really aren't.
There are manual methods to clear off unnecessary data off of your Mac that are safer and you have complete control over your Mac and not just leave a piece of auto cleaning software in charge of clearing off data off of your Mac.
Their potential of causing OS X issues outweighs the implied good and benefits these types of hard drive or memory "cleaning" apps are written to do.
Plus, the software companies that write these apps make it hard to easily uninstall these apps if something DOES go wrong and these apps work in a way where you have no recovery or revert function to return your Mac back to its former, working state in the event something does go wrong.
It is best to never, EVER download and install these types of apps.
The risk to your system and data is too great a risk!
Search the web to learn how to correctly and properly uninstall these kinds of apps.
They all uninstall differently.

Ever since the systyem upgraded me to 3.6.6. I can not even run one eight hour day without firefoc either crashing or locking up which requires me use C/A/Deleate to close the program. I used to be able to run 8 to 12 windows at a time and NEVER lock up

Ever since the systyem upgraded me to 3.6.6. I can not even run one eight hour day without firefoc either crashing or locking up which requires me use C/A/Deleate to close the program. I used to be able to run 8 to 12 windows at a time and NEVER lock up or crash with the older version. Is this problem being looked into and or being corrected. I use Firefox with Google and my system is XP Pro 32 bit. THIS IS REALLY making me MAD. My email is [email protected] and would appreciate a response to this ASAP. I have tried a couple of items from your help section and nothing works.

'''Anonymous'''
Please post a separate question. Thank you. https://support.mozilla.com/tiki-ask_a_question.php?locale=en-US&forumId=1
'''chris'''
'''''Crashing'''''
See:
http://support.mozilla.com/en-US/kb/Firefox+crashes
http://kb.mozillazine.org/Firefox_crashes
http://support.mozilla.com/en-US/kb/Firefox+crashes+when+loading+certain+pages
http://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it
http://support.mozilla.com/en-US/kb/Firefox+will+not+start
http://kb.mozillazine.org/Browser_will_not_start_up
'''''Hanging'''''
See: http://support.mozilla.com/en-US/kb/Firefox+hangs
'''''Hanging at exit'''''
'''Kill Application'''
In Task Manager, does firefox.exe show in the '''Processes''' tab?
See: [http://kb.mozillazine.org/Kill_application Kill Application]
'''Causes and solutions for Firefox hanging at exit:'''
[[Firefox hangs]]
[http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit Firefox hangs at exit]
[[Firefox is already running but is not responding]]
'''''Safe Mode'''''
You may need to use '''[[Safe Mode]]''' (click on "Safe Mode" and read) to localize the problem. Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes '''before''' starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.
See:
'''[[Troubleshooting extensions and themes]]'''
'''[[Troubleshooting plugins]]'''
'''[[Basic Troubleshooting]]'''
If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it by enabling '''one at a time''' until the problem reappears. '''You MUST close and restart Firefox after EACH change''' via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.
'''chris'''
'''''Other Issues''''': ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~
'''Update Java''': your ver. 1.6.0.~~red:17~~; current ver. 1.6.0.20 (important security update 04-15-2010)
(Firefox 3.6 and above requires Java 1.6.0.10 or higher; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 )
''(Windows users: Do the manual update; very easy.)''
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates Updating Java]'''
Do the update with Firefox closed.
'''NOTE:''' Java version 1.6.0.21 has been released. It is mainly an update for developers of Java applications and most users do not need to be concerned about downloading version 1.6.0.21. '''''At this time''''', the update option in existing installations of Java 1.6.0.20 are not updating to version 1.6.0.21; '''''at this time''''', it must be manually downloaded and installed. According to the Java release notes:
''"'''Bug Fixes'''''
''Java SE 6 Update 21 does not contain any additional fixes for security vulnerabilities to its previous release, Java SE 6 Update 20. Users who have Java SE 6 Update 20 have the latest security fixes and do not need to upgrade to this release to be current on security fixes."'' Source: http://java.sun.com/javase/6/webnotes/6u21.html
'''Install/Update Adobe Flash Player for Firefox (aka Shockwave Flash)''': your ver. 10.0 r~~red:45~~; current ver. 10.1 r53 ('''important security update 2010-06-10'''; see: http://www.adobe.com/support/security/bulletins/apsb10-14.html)
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: '''[http://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash Updating Flash]'''
-'''use Firefox to download''' and '''SAVE to your hard drive''' (save to Desktop for easy access)
-exit Firefox (File > Exit)
-''In Windows,'' check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-''In Windows,'' double-click on the Adobe Flash installer you just downloaded to install/update Adobe Flash
-when the Flash installation is complete, start Firefox, and test the Flash installation here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507&sliceId=1
*'''NOTE: On Vista and Windows 7''' you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
*'''NOTE for IE:''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version of Flash. To install/update the IE ActiveX Adobe Flash Player, same instructions as above, except use IE to download the ActiveX Flash installer. See: [[ActiveX]]
*Also see: http://kb.mozillazine.org/Flash ~~red:'''''AND'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]
'''Update Shockwave for Director (aka Shockwave Player)''': your ver. ~~red:10.1 (very old)~~; current ver. 11.5.7.609 (important security update released 2010-05-11; see http://www.adobe.com/support/security/bulletins/apsb10-12.html)
NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
SAVE the installer to your hard drive (Desktop is a good place so you can find it). When the download is complete, exit Firefox (File > Exit), locate and double-click in the installer you just downloaded, let the install complete.
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox#_Installing_Shockwave Installing Shockwave]'''
'''You '''~~red:'''MAY'''~~''' need to Update Adobe Reader for Firefox (aka Adobe PDF Plug-In For Firefox)''': your ver. N/A; current ver. 9.3.3 (important security update release 06-29-2010; see: http://www.adobe.com/support/security/bulletins/apsb10-15.html)
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader
''You may be able to update from the Adobe Reader installed on your system'' instead of going to the Adobe site and downloading. Open the Adobe Reader installed on your system (''in Windows, Start > Program Files, find and click Adobe Reader to open''), click Help, click Check for Updates.
''If you go to the Adobe site to download the current Adobe Reader:''
-'''use Firefox to download''' and '''SAVE to your hard drive''' (save to Desktop for easy access)
~~red:-See the images at the bottom left of this post to see the steps to take on the Adobe site~~
-exit Firefox (File > Exit)
-In Windows: check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-In Windows: double-click on the Adobe Reader installer you just downloaded to install/update Adobe Reader
*'''NOTE: On Vista and Windows 7''' you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
*'''NOTE for IE:''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version. To install/update the IE ActiveX version, same instructions as above, except use IE to download the ActiveX installer. See: [[ActiveX]]
*Also see: http://kb.mozillazine.org/Adobe_Reader ~~red:'''''AND'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]

My internet went down overnight-this is always a problem on my Mac. I must reset it on my laptop. Then when I used my Mac the firefox was open but no window. I cannot close and when I try to restart it won't because Firefox is open

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