My ipad has frozen leaving candy crush, I tried to put it off using the on/off button, but now I have a black screen with no function. I can't read the serial number on the back as it is tiny.! any ideas?
My Ipad mini has frozen leaving Candy crush. I tried to put it off using the on/off button, now the screen is black with no function. I can hear Siri if I push the control. It is charged. Any ideas? I can't read the very small printed serial number on the back so can't use the Apple help as they require the serial number.
Hold down the sleep/wake button and the home button for ~10 seconds, or until the apple logo appears. This is called a reset.
HTH
Similar Messages
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Just upgraded my iPad to IOS5 and when the download was completed, a window said that there was an error and it could not restore. Now I have a black screen with the Apple logo and the circle lines. None of the buttons respond. Help, please!!
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. Maybe this will let the iPad reboot and then you may need to restore again but see if this helps to start the iPad first.
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my phone is stolen i need to get the serial number but i only have yje IMEI what should i do how can i get my serial number
Why do you need the serial number? The phone can't be tracked by either serial number or IMEI.
See this article:
http://support.apple.com/kb/HT4061 -
For the last severl weeks I have had difficulty launching sites from within my email messages. Thinking that I may have gone into "Settings" and set something wrong, I decided to reset to the default settings. So, in "Settings" I chose reset everything. Now, when I turn my iPad on all I get is a black screen with the picture of a white apple and a white line below it. Nothing else works. What can I do? Do I need to send this back to Apple to be restored?
You will hopefully be able to restore it yourself. It sounds like you erased all constant and settings rather than resetting all settings. But I'm basing my theory on the fact that you are seeing the Apple logo with the white progress bar (the white line) on the screen. That's what you would see if the software was being reinstalled and then it stopped on you. If that is what happened, you need to restore again and most likely need to use recovery mode.
You can read about recovery mode here.
Recovery mode - Apple
However ...... If you are seeing the white line when you turn the iPad, let it go for twenty minutes or so, before you try restoring again. There is possibility that the software is still be installed and it can take a while before you see that white line move at all indicating that progress is being made.
Frankly, I don't think that the software is still being installed, but since you didn't say specifically how long the iPad has been like this, it could just be that the software hasn't finished installing yet. If you know better - meaning that it's been like this for hours or longer, then you do need to restore the device. -
Hi all,
Please help, I repaired an iphone 5c and have now tried two different lcd screens on it but all I get is a black screen or a black screen with a vertical blue line on the left hand side of the screen. I definitely have the cables connected properly etc and before I repaired it the phone had a cracked screen and there was a picture on it.
I have tried hard reset and nothing. I have tried connecting to iTunes but it asks me to confirm on the iPhone which I can't do as there is nothing on the display. I have tried randomly pressing all over the screen but it doesn't work. So I can't even try restoring it on iTunes.
Please help any advice will be appreciated! I successfully have repaired iphone 4's and iphone 5 before but this is the first iphone 5c.
Thanks.purplesunshine3 wrote:
Please help any advice will be appreciated! I successfully have repaired iphone 4's and iphone 5 before but this is the first iphone 5c.
Thanks.
Since you were successful the last two times, I'm sure you will figure it out. -
I downloaded a Trial version of Adobe Acrobat XI. Now the trial has runout and I've signed up for a subscription. However, my software still needs a serial number. How can I get a serial number for the installed software?
There is no serial number and you don't need one. What you need for a subscription is to SIGN IN within Acrobat, so it knows the subscriptions you own.
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I just updated my Ipad to I0S 7.02 like it asked me too. Now i have a black screen Itunes logo and a picture of the plug in cord. I can't get to my home screen. What happened?
You are in Recovery Mode. Follow the instructions below to recover your iPad.
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost. -
I have an ipod touch that continues to have a black screen with the white apple on it. It won't shut off and is completely frozen. This happened when we tried to restore it last night. Help please!!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I have bough Indesign for Mac yesterday and I can't find my serial number any where. Who can help ?
I have bough Indesign for Mac yesterday and I can't find my serial number any where. Who can help ?
You have purchased CC, the order is still under transaction
The CC does not needs any serial number, it is based on Adobe ID.
In case you are being asked for serial number then you can refer to.
Creative Cloud applications ask for serial number
Re: Invalid serial number?
Regards
Rajshree -
In the process of reseting phone and got stuck on black screen with spinning logo
in the process of reseting phone and got stuck on black screen with spinning logo
what do I doHey amreed2012,
Thanks for the question. The steps in the following resource may resolve your issue:
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT1808
Thanks,
Matt M. -
I have a Mac 10.5.8 op system. My Contacts do not syn with I cloud. Trying to get my address book complete on both systems and now I have lots of duplicates on I cloud adress book. How do I efficiently merge the duplictes that are now on I cloud?
You cannot use iCloud with Leopard 10.5.8. The minimum requirement is Lion 10.7.2. If you have been syncing your contacts with iCloud you can only have been doing it by some sort of unsupported hack, and if it doesn't work it's unlikely to be possible to find an explanation. If you have been using other (compliant) devices by trying to sync using both iTunes and iCloud you are likely to get duplicates.
A computer old enough running Leopard may well not be upgradeable to Lion or Mountain Lion, but if you can do so this is the only way you are going to be able to make proper use of iCloud.
The requirements for Lion are:
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
To purchase it you will have to ring Apple at the number given at the bottom left of this page.
The requirements for Mountain Lion are listed here:
http://www.apple.com/osx/specs/
It is available from the Mac App Store (in Applications). (If you are currently pre-Snow Leopard you will have to upgrade to that to access the Mac App Store: it's available in the online Apple Store.)
You should be aware that PPC programs (such as AppleWorks) will not run on Lion or above; and some other applications may not be compatible - there is a useful compatibility checklist at http://roaringapps.com/apps:table -
How do I reboot my iMac in Lion? Right now it opens a black screen with Dos and asks me to insert the boot disk.I recently installed Parallels & Windows 7. Now if I have to turn the system off, it starts up as per above in Dos. know I need to start up and press a couple of keys, but which ones? I forgot....
A simple search around here, identified this thread https://discussions.apple.com/message/15762361#15762361
The More Like This box on the right has more. -
I want to buy a macbook pro.. but now I have a Packerd Bell with the programs: Word, Powerpoint,... I want those programs on my macbook pro too is this possible? and is it expensive?
Hello:
Expensive is relative...
Microsoft makes a version (written native for the Mac) of Office:
http://store.apple.com/us/search/microsoft-office-for-mac
Some of us use iLife - an Apple product that almost seamlessly translates Microsoft programs (for example Word to Pages) back and forth. You can always export in a Microsoft format...
Barry -
Why do I have a black screen with the icon spinning round and won't open?
why do I have a black screen with the icon spinning round and won't open my photos?
Because there is a problem. Want to try fix it?
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD -
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Is there a sim in the iPhone?
Has the iPhone been jailbroken or modified to work with other
than the original wireless provider?
If you can get that far, what does it say when you look at
Settings=>General=>About=>Carrier?
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