I have an ipod touch that continues to have a black screen with the white apple on it. It won't shut off and is completely frozen. This happened when we tried to restore it last night. Help please!!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Similar Messages

I restored my iphone 5c and it shut off and now it wont turn back on i tried to restore it nothing its fully charged

i restored my iphone 5c and it shut off and now it wont turn back on i tried to restore it nothing its fully charged and i tried to hold the home button and lock button it shows the logo and shuts off again

1st, try to do a hard reset if that does not work try this article
http://support.apple.com/kb/ts3281

HT5858 I have had difficulty launching sites from within my email messages. So, in trying to revert to the default settings on my iPad I went into "Settings" and reset everything. Now, I have a black screen with a white apple and a white line! What do

For the last severl weeks I have had difficulty launching sites from within my email messages. Thinking that I may have gone into "Settings" and set something wrong, I decided to reset to the default settings. So, in "Settings" I chose reset everything. Now, when I turn my iPad on all I get is a black screen with the picture of a white apple and a white line below it. Nothing else works. What can I do? Do I need to send this back to Apple to be restored?

You will hopefully be able to restore it yourself. It sounds like you erased all constant and settings rather than resetting all settings. But I'm basing my theory on the fact that you are seeing the Apple logo with the white progress bar (the white line) on the screen. That's what you would see if the software was being reinstalled and then it stopped on you. If that is what happened, you need to restore again and most likely need to use recovery mode.
You can read about recovery mode here.
Recovery mode - Apple
However ...... If you are seeing the white line when you turn the iPad, let it go for twenty minutes or so, before you try restoring again. There is possibility that the software is still be installed and it can take a while before you see that white line move at all indicating that progress is being made.
Frankly, I don't think that the software is still being installed, but since you didn't say specifically how long the iPad has been like this, it could just be that the software hasn't finished installing yet. If you know better - meaning that it's been like this for hours or longer, then you do need to restore the device.

I had my IPod rebooted at a store. My 9yr old put a password on it and had to set it back to factory settings. Now can't get it to open beyond the screen with the white apple. I've tried to sync with Itunes, the it won't recognize the device. HELP!

Apple store reset my Ipod to factory setting, now can get Itunes to recognize the device. The I Pod won't turn on past the first screen with the pic of the apple on it.

Try the following:
- A reset and then connect to your computer and try to restore.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- See if placing the iPod in Recovery Mode will allow a restore.
- The see if DFU mode will allow a restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If you can't turn the iPod full off, let the battery fully drain. After charging for at least a hour try the above again
- If still not successful time for an appointment at the Genius Bar of an Apple store.

HT4061 ipod 4th generation stuck on start up screen, won't do anything (the black screen with the silverish apple). Help?

This morning, i tried turning on my ipod (4th generation) and it is stuck at the black start upp screen (the screen that has the siverish apple when you have first turned on your device). It has been stuck like this for about a half an hour now, and I'm not sure what to do. This would be the second time in at least three months I have had problems with it (around December it went into recovery mode and i had to reset it to the factory settings). Is there anyway I can handle this at home, or do i have to go into an apple store to have this fixed? Also, I plugged it into my computer and it didnt show up in itunes like it did last time. Thanks! (I'm pretty sure its the IOS 6 because i have not updated it since then).

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

How can I reset my ipod touch. It's stuck on a screen with the itunes logo

Can someone please help me? I need to reset my ipod & by holding the wake button & the home button its not helping. It got like this after I tried to update the software.

I have the same problem right now only on my Iphone. I can't get anything on my phone but that picture. I have tried to turn it off and on and nothing works. I called support and they said let the phone run down and then turn it back on. That is all I can think of to do and it will take several hours to get it to run down.

I have my ipod nano 5th generation and when i plugged it to my computer it is recognized but i cant do anything. On the ipod all i can see is a black screen with the apple sign! How can i fix this?

I have my ipod nano 5th generation and when i plugged to my computer it is recognized but i cant do anything. On the ipod all i can see is a blackscreen with the apple sign! How can i fix this?

Howdy Lumagofe,
I was thinking that you may need to reset the iPod Nano, outlined here How to reset iPod http://support.apple.com/kb/ht1320.
Press and hold the Sleep/Wake button and Volume Down button simultaneously for at least eight seconds or until the Apple logo appears. You may need to repeat this step.
If the above step did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep. Try resetting the iPod while it is connected to power.
If that doesn't quite get the iPod going again, then it will need to be restored. Use this article to help with that Restoring iPod to factory settings http://support.apple.com/kb/ht1339.
All the very best,
Sterling

I reset everything on my ipod to factory settings and now 2 hours later its still on the power up screen with the white apple

help me!

Try here. The prior jailbreaking might be the cause.
iPhone and iPod touch: Frozen and unresponsive

HT4061 I just updated my iPhone and now it's frozen with the white apple showing. It won't even let me shut it off. Any idea how to restore it?

Does anyone know how to restore it?

Try a hard reset. Press the power button on top of the phone and the home button simultaneously. Hold them both for about a minute and hopefully the screen will cut off and then the apple will reappear and proceed to the setup screen.

Why is my Ipod blinking from a black screen with the apple in center to a white screen?

When I turn on my Ipod Touch it blinks from the regular black screen with the white apple in the middle to a white screen. Any suggestions?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

TS2570 I have the gray screen problem with the white apple and spinning wheel

I have the gray screen problem when it boots to the white apple and spinning wheel, but when I tried safe booting and doing the fsck thing I think I only made it worse, because it now starts, the safe mode progress bar comes on, (no matter if I press any keys or not) and after a minute shuts down again by itself. I also tried the command option, p, r thing and that did not work either, only brought me to the gray screen with the white apple, spinning wheel, and bar, and it promptly shut down. I am thinking more and more that I need the disk, but im not sure I have it. is it possible to order a new one online or is there another thing I can try? there is not an apple store nearby, and ereasing my data is not an option.
Also Im not sure what my exact opporating system is, but I did buy and download mountainlion in August so It is pretty new

Welcome to the Apple Support Communities
The hard disk is damaged. Take the Mac to an Apple Store

I have an Ipod Touch 4G, Although I have tried two connection leads to the computer, it comes up with the message ' Itunes could not connect to "Dads Ipod" because an invalid response was received from the device'. Using WinVista Homebasic. Please help?

I have an Ipod Touch 4G, Although I have tried two connection leads to the computer, it comes up with the message ' Itunes could not connect to "Dads Ipod" because an invalid response was received from the device'. I can access the contents of the device via the connection leads using 'My Computer' but not through Itunes as the message always appears!! Using WinVista Homebasic. Is this a known fault with the Ipod4 and VISTA? It works okay on a laptop, however, I would like an expert to take me through the steps to sort out my home desktop computer? Please help? Thanks in advance
I

Try this previous discussion:
https://discussions.apple.com/message/11240674#11240674

I have an ipod touch that hasn't been used for a while. Now we want to use it, but the screen says "ipod is disabled connect to itunes"--but it won't connect. I have tried to place in recovery mode with directions given but still get the same message.

I have an ipod touch that hasn't been used in a while. We want to use it now, but the screen says "ipod disabled. connect to itunes". When I connect to itunes it tells me to enter my passcode, however the ipod will not allow me to do anything (and I don't know the code anyway). I tried to put it in recovery mode as someone suggested by holding the home button while plugging the ipod up from the computer, but I never did get the "connect to itunes" symbol, I continually got the same screen saying "ipod disabled connect to itunes". Help!

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

My ipod won't show up on my computer. I have another ipod touch, that works fine. What should I do? Do I need a different ipo usb cord for the nano?

my ipod won't show up on my computer. I have another ipod touch, that works fine. What should I do? Do I need a different ipo usb cord for the nano?

iTunes never displays the iPod in the left pane?
iTunes is shipped with a "helper application" called the "iPod Service" that runs and is used by iTunes to communicate with the iPod device. This service may be disabled.
If your system is Microsoft Windows XP and you are logged in as an Administrator:
1. Quit iTunes and, if your iPod is currently connected to your computer, safely remove it using the system tray application to manage removable devices.
2. Right click on "My Computer"
3. Select "Manage"
4. In the "Computer Management" window, left pane (tree view), follow this path:
+Computer Management (local) > Services and Applications > Services+.
5. In the right pane, scroll down to "iPod Service" and double click it.
6. If the service is listed as "Disabled" and "Stopped," change to "Manual" and "Start" it. ("Manual" will cause it to start when iTunes starts and "Start" starts the service right now.)
7. Close "Computer Management"
8. Restart iTunes and wait for it to completely come up.
9. Reconnect your iPod.
Does your iPod show up in iTunes?

I have an iPod touch that was given to me, so I don't know much about it. It's an ios 6.1.5. The iPod Touch guide mentions Siri, but I don't see it in my Settings. Should I assume Siri is not available on this model?

I have an iPod touch that was given to me, so I don't know much about it. This is the first Apple product I've owned. The specs say it's an iOS 6.1.5
(Model# MC540LL/A) The iPod guide mentions Siri, but I can't find it in the Settings. Should I assume Siri isn't available on this model?
Also, can you tell me how old this iPod is, from the model #?

it could be a 4th gen or lower, if the camera dosent stick out, then its a 4g,
however, it could be a 5g (the only model to have siri) it might of been disabled, to enable siri, you have to reset your ipod touch, then when it a says, use siri? tap use siri.
also if you mesure the screen and it is 3.5 inches then it is a 4g or lower and does not have siri. but the 4g has voice control and its offline, and siri cant be used offline.
i hope this helps.

I have an ipod touch that continues to have a black screen with the white apple on it. It won't shut off and is completely frozen. This happened when we tried to restore it last night. Help please!!

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