My iPad was Swapped by this Dubious iPad and Now I'm No Longer Angry - I'm Just MISERABLE

Question

My iPad 3 was bought new at Best Buy when the iPad 3 was new. Unfortunately, rather than going to the Apple store, my well-intentioned daughter bought it from Best Buy, paying for an extended two year warranty. After a year and a half my iPad was lagging and the screen was difficult to use. I brought it to Best Buy, and they sent me to their Geek Squad. After a great deal of controversy where I was at first sent home after being told to restore to factory defaults to SEE what would happen, and having Best Buy and the Geek Squad talk to the location where I brought the iPad for service, they offered to help me. The Supervisor determined that my iPad needed replacing so sent in for a "refurbished" to replace it.
I was appalled when looking at the refurbished "iPad". The Apple iPad logos and markings were GONE. I was told that they were supposedly "buffed off" which was hard to believe since there were scratches on the back. Given the care I told of my own to keep it from being scratched, I was heartbroken to receive this poor excuse for a replacement - refurbished or not. After approximately a month, and conveniently after my warranty ran out, this "iPad" is proving my initial belief that this was not a 100% authentic iPad. Sure, it may have some iPad parts, but after using it for only a brief time, it is becoming clear that this cannot be the brand I've used for years. First, the screen shows a discoloration when wiped down with my microfiber cloth. Further, it gets unbearably hot when used for anything over 30 minutes. I have had many Apple products, but none of them displayed this substandard quality.
I urge anyone thinking about purchasing one to go directly to the Apple store and, if more than a year's warranty is needed, STAY AWAY FROM ANY WARRANTY INVOLVING THE GEEK SQUAD!!!!!!!!! I look at my iPad now and have zero enthusiasm for it.

Answer 1

Hello Ftrainryder,
There is little more frustrating than having your iPad develop a need for service and having that experience be more complicated than it ought to have been. I've been in similar situations myself. I was disheartened to read of your disappointment with the refurbished unit that you received too. We strive to ensure that the iPads provided as replacements are fully functional, clean, and in like new condition, so hearing that the unit you received still seemed marred by scratches is unhappy news. Certainly we strive to provide a better experience than you describe and I very much regret that this is the kind of situation with which you've had to cope.
I'm grateful for the feedback you've provided on your experience. I will ensure that your remarks are made available for review by corporate and store teams so that we may improve to better meet your needs and those of our other customers in the future. 
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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