My iphone 4 was crushed on the road. Bought a 4 replacement tried to restore it in itunes to get my contact info and it said there was a problem with my phone and I should contact mean
My iphone 4 was crushed on the road. Bought a 4 replacement tried to restore it in itunes to get my contact info and it said there was a problem with my phone and I should contact apple store. What does that mean please?
Is the replacement exactly the same as the original ie same memory size & same version? If so it may require updating the OS software before trying to restore your stuff from the backup.
Similar Messages
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Candy Crush game stole $10.52 four times in the last 24 hours!!! I demand a $43 credit + 2x more for pain and suffering.
Whenever my purchase of .99 extra moves reaches $10.52, then for some reason the store shuts off my credit purchases and I lose the game and all the .99 purchases made leading up to the denial. Infuriating! Support article says its my financial institution. I called my bank and they said there are no holds on my account for any reason that would have caused such an occurence. What's up, I-tunes and Candy Crush?! How about a refund plus exta as a show of good will here for a big Candy Crush fan?You are not addressing Apple here.
We are all itunes users just like you.
Candy Crush is not made by Apple at all. -
I'm trying to install iTunes to my laptop and I get the message listed above in the topic area. How do I fix this?
Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
I bought an iPhone from Ebay and it did not turn on so I looked on WinSCP and it said there was NO files PLEASE can someone send me iPhone 4 files!
No, no one can do that. You need to try restoring it:
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
I am trying to update to iTunes 10.5 and am getting a Apple Software update error. "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. ?? I can't uninstall the Apple Software Update from my Control Panel. It states "Fatal error during installation" Please HELP!!!
I am experiencing the exact same issue during the installtion process for iTunes 10.5.
I uninstalled all Apple components but when I attempted to uninstall the Apple Software Update I received the same message: "Fatal error during installtion." I was able to repair the Apple Software Update but still could not install iTunes 10.5 afterwards.
I have tried everything that I could find on these discussions pages as well as other suggestions on third party sites. I continue to receive the error message: "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
I was able to uninstall and reinstall QuickTime 7.7.1. During the reinstalltion process I received the same message (There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.) But after clicking "OK" the installtion process was succesful. PLEASE HELP! -
I went to back up my iPhone4 and it said there was an update. So I clicked on 'update and backup' (or something close to that.) It took FOREVER...way longer than usual. When it was done, it showed the power cord w/an arrow to iTunes. ***??? I restarted my computer and tried the whole process again and still...the power cord with an arrow to iTunes. And I know this means I have to go to Apple and get another phone and will lose anything that wasn't backed up. Anyone else have this happen or have a solution so I don't have to do a restore???
Reboot your computer.
Disable your antivirus and firewall.
Connect the phone to a USB port directly on your computer, not to a hub. If your computer is not a laptop and has ports on both front and back use a port on the back.
If iTunes does not recognize the phone when you connect it see: http://support.apple.com/kb/HT1808
If it STILL doesn't work open a command window and type:
netsh winsock reset
Then try again. (It seems that a recent Microsoft Windows update may have corrupted network settings; this restores them to the factory default).
BTW, was there an error number associated with the failed update? -
I tunes keeps telling me that it can not read my phone and it wants me to reset to factory setting there is nothing wrong with my phone and my computer reads the phone. What should I do I already did the restart of the apple mpbile device service.
Do an iCloud-backup, reset the iPhone and restore is from the iCloud-backup.
Let me know if it works -
I recently downloaded the latest iOS 7.1. A few days later I had an unrelated problem with my phone and Apple Store provided me with a new iPhone 5. However, when I tried to restore my backup from the Cloud, it said that iOS7 is required. what do I do?
Update your iphone to ios 7.
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I was in the middle of the new update and it said there was a error and now my ipod touch will not turn on or off or anything it is just a picture of the apple.
thank you
KristyError 11 is a strange one...if you search the discussions for error 11 you will get a number of hits but none with a real resolution other than getting the iPod to restore, which you have done. And one person indicates this does not appear in the support data base...already found that out.
If you have restored, have a backup and can restore from that, you might try the update again, or wait for the next update whenever that comes out.
Not a very satisfactory answer but if it is working again... -
After installed mavericks i cannot sign in to my facetime and i messages. i tried it 100 times, but it is showing couldn't sign in check your network and try again. there is no problem with my network. if anyone knows the solution please help me .
Hi,
What version of the OS did you upgrade from ?
Anything before OS X 10.8.2 may have an issue if the Logic/Mother board has been replaced and the Serial Number not "flashed" back to it.
In the Apple Icon menu use the About this Mac item.
In the new panel click twice on the line that tells you the current OS level
It will change to the Build number (and alternative count to the OS versions) and then the Serial Number.
If it is missing you need to get it replaced.
(It is supposed to be done on Repair or Refurbishment).
An Apple Store or Apple Authorised Service Provider as the best choices.
There are apps you can download (They are Mac Model specific) but needs careful typing as it is a once only trip.
8:56 pm Sunday; November 24, 2013
iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad
Message was edited by: Ralph Johns (UK) -
when I download the new itunes (on my pc); going through the dowload process it stop me and a window pops up and it says: (there is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.)
I have tried several times to redownload and keep getting the same message. what am I doing wrong...Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
I could not open my camera raw files from canon mark iii with my photoshop CS5. Tried to update Camera raw 6.7 but failed to install. Message said 'There was an error downloading this update. Please quit and try again later'. How could I open Raw files ?
Try installing it manually from:
Adobe - Adobe Camera Raw and DNG Converter : For Windows : Camera Raw 6.7.1 Update
Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Camera Raw 6.7.1 Update
Regards,
Ashutosh -
when i try to order prints i get an error message saying there is a problem with my network and my network is working. How can i solve this problem?
Try a different media. I have good luck using Maxell discs.
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Hello,
I recently tried downloading the IOS8 to my iPod 5th generation and when it was almost done the computer said there was an error. Right after that, the iPod shut down completely and now it's on recovery mode. I plugged it in and it said that I had to restore it and update it so I could use it again but it doesn't let me. What can I do? I even did a backup before the update.
I really need help.What happens when you connect to computer and restore via iTunes?
Without knowing that:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
So my itunes says that there is a problem with my itunes and i have to restore it but i have purchased ne songs through itunes on my ipod not through the computer so of course i would have to transfer purchases on my ipod to the computer before i restore it so it does not delete everyting and then i cant back them up. So i went to transfer purchases and It wouldent let me. So how do i transfer my purchases before i restore my ipod so i can back it uup so i dont lose everything. Thanks
There is a backup plan after doing the Restore. Read this.
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