My Iphone only shows the white apple on the screen.
My phone will not turn on or off, just shows the white apple?
Try placing your iPhone into recovery mode. If this is successful, this will require restoring your iPhone with iTunes.
http://support.apple.com/kb/HT1808
Similar Messages
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Apple tv is only showing a white apple.....
Apple tv is only showing a white apple..... I have tried to reset (meny and down on the remote), and i have also piller out the power. The little lamp is blinking, an in the middel of my television there's a big white apple..... Anyone? Thanks
AppleTV 1 or 2 ?
If AppleTV2 I suggest you get a microUSB lead and hook it up to a computer running iTunes in order to factory restore it - do not use a power lead or HDMI.
AC -
so i downlaoded the iOS 7 onto my iTunes. then i wanted to upgrade. the phone is stuck in the black screen with the white apple and the progress bar. next time i click on iTunes, it says my phone "has an error and cnanot update" and now it is stuck on the black screen with the white apple and the progress bar almost finished. hasn't moved in 20 minutes.
No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine. -
My ipad is stuck inbetween on and off. The screen is black with the white apple in the middle of the screen. It won't turn off and won't come completely on. Anyone know what is wrong?
See if this lets the iPad start up.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
Was updating my ipod touch and it was all going ok until the white apple with the bar came up and then itunes crashed out, it is still on with the white apple and i cant turn it off please help me this has been like this for 30 minutes
Did you try to reset by holding the sleep and home button until the Apple logo comes back again?
If this does not work, try to connect again in recovery mode: http://support.apple.com/kb/HT1808 -
About two weeks ago, it would randomly shut off. It would restart fine, but shut off sooner. Sometimes, it wouldn't even restart. Now, it's at the point where when I power it on, it rarely restarts past the white apple start-up screen.
Backup in case your disk is failing.
Start up in Safe Mode; http://support.apple.com/kb/PH14204?viewlocale=en_US
If it boots reliably in Safe Mode then it is probably a software issue.
Reset PRAM: http://support.apple.com/kb/PH4405
Boot in Recovery Mode. (Hold down the Command (⌘) and R keys as your computer restarts.) Run Disk Utility. Click on the upper left system disk icon. Does S.M.A.R.T. report “Verified”? If not the disk is failing and will need to be replaced. Click on the icon underneath and indented to the right, usually called “Macintosh HD”. Repair Disk. It should finish normally with a green OK message. If it does not try to repair it again.
If it will not finish with the green OK message then use Disk Utility to erase the drive and then reinstall OS X. (Be sure you have a backup before erasing the disk. Post back if you need instructions on how to do that.)
If it repaired all errors and is still not booting normally, reinstall OS X.
If it is still sick after all these steps then the disk probably needs to be replaced. You can do that inexpensively and fairly easily yourself or take it to an Apple store for them to do it for you at a higher cost. If it is still under warranty or AppleCare have Apple do it for you for free. Post back if you need instructions on replacing the disk. You may want to have Apple check the health of the system and disk before replacing it yourself.
Message was edited by: Dibenkorn -
i was doing the software update to my iphone 4s and my phone died. i pluged it in and when it turned on after the white apple the screen showes the blue itunes logo over the word itunes over an image of a charger. i tried reseting my phone. i cant figure out how to get past this point
See Here > http://support.apple.com/kb/HT1808
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Now my iPhone is non-functional and only shows the chord pointing to the iTunes logo.
What do I do? I'm not sure what happened to make it lock or to get the "Recovery" message.
Please help...Either the iPhone has crashed in some way to cause it to corrupt badly enough to need restoring to work (either hardware issue or software corruption) or it has been connected while holding down the Home button.
Try resetting the handset (Hold Home & Power together for 15secs until Apple appears) and if it still goes back to recovery mode it means there's a major software issue or a hardware fault -
My computer is just staying on the white apple boot up screen
i was watching a programme online and then my computer turned itself off. i then tried to reboot it and since then it has just been stuck on the white screen that you start on with the spinning wheel and apple symbol. plz help. i dont have a startup disk either
Try the procedures in this support article;
http://support.apple.com/kb/TS2570
Please advise the exact model of MBP you have and the OS.
Ciao. -
Again,
My macbook pro just frooze while on-line. I got the rainbow wheel spinnin and it wouldn't stop I tried to do a force quit and I was unable to do that. So I held down the power button. Now when I try to restart it I can't get by the while page with the apple symbol on it. All I have is the grey circle spinning continuosly like it is working. I tried a command S when I started it back up and checked the HD and rebooted, still can't get by the startup page. Any suggestions?I'm having the same problem. I started an automatic upgrade that then got "stuck" for hours. I did a hard shut down and now all I get when I try to reboot is the spinning wheel. I haven't done a backup in 3 months and can't afford to lose everything in a reinstall. Any suggestions?
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Please help!!!
Restore the phone in iTunes, first using a backup, and if needed as a new phone (without using a backup). If restoring as new doesn't help, there is a hardware failure or the phone was previously hacked (jailbroken, downgraded, unauthorized unlocking).
iOS: Unable to update or restore -
What can I do? I dropped my iphone (not from a great height) and now it won't turn on however when I plug it in the white apple shows on my screen. My lock button has been broken for awhile so I can't even try switch it on!
Once you have a proven, working Charger... Charge the Device for a couple of hours. Then try to turn it on.
If no joy...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
If the issue persists...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
How do I delete an iCloud ID from on my iPhone 5s, The phone only shows my old apple ID, not the new one?
Go to Settings -> icloud and then you should see your icloud id, scroll to the bottom and select delete account, you are then able to add your new one.
Hope it helps
Lesoot -
My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode as well as the DFU? mode and it still will not work. I have the latest version of iTunes on my Mac. My error code was 2002. I also tried it on my laptop (windows 8.1) and none of the above worked. My error code on my laptop was 02. The phone is through Verizon and it has absolutely no damage. It was working fine up until this and I have been trying to fix it for 2 days. Please help! I am unsure of what version the phone was currently running on before this because I have another iphone that's my primary phone and have not used this one in about a month. I do not believe it was updated to IOS 7.
Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
Resolve specific iTunes update and restore errors -
My iphone 4s is importing contact information from FB and my e-mail account. When I try to look at my contact list it is showing everyone I have on those lists and it only shows their email addresses. The phone numbers for my contacts have disappeared and I don't know how to get them back.
Hi macmac57. I don't memorize my numbers anymore, so I know how important it is to have all your contacts on your phone at all times. Did an update occur or a new application download when your contacts disappeared? Have you been backing up your device with your computer? You can try to restore your contacts from your last backup. http://support.apple.com/kb/HT1414
Are you syncing your iPhone between multiple computers? This can sometimes create issues with your contacts. http://support.apple.com/kb/TS1474
If you were already using iCloud to back up your contacts, check out http://support.apple.com/kb/TS3998 for some great tips from Apple.
I do hope this has been helpful for you to restore your contacts.
JenniferH_VZW
Please follow us on Twitter @vzwsupport
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