My iphone4 is stuck on DFU (itunes logo usb picture on my screen). When I plug it into iTunes it says sim card is not supported. It is an unlocked phone..what do I do to fix this?!
I have tried absolutely everything and don't know what to do!!
The phone is unlocked with a gevey sim that goes into the sim tray with the sim card. But the phone is not jailbroken at all. What happened is I plugged it into itunes and it was working fine until I hit restore. It went through the restore process but once my phone reloaded all that comes up on the screen is the itunes logo and the usb picture plus the option to make an emergency call. When I plug it into itunes it gives me the "sim card is not supported" message. I've tried everything to fix this..PLEASE help!
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Hi, I have bought a new iphone 4s and want to give my old iphone 3gs to my wife. She has a sim card on the same network so she can put the sim in and use it straightaway but all of my data and apps stay on there. How can I restore the phone to factory settings for her to use without itunes automaticly trying to restore it to the back up data to my last back up?
Thanks in advance,
MattHi,
You will find a list of your iDevice Backups there:
Edit (Control+,) - Preferences - Devices
Delete the Backups you don't need anymore, but if you delete all Backups you can't restore your iPhone.
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i updated my iphone 3gs today and as it finished rebooting it said the sim card was not supported, and im my phone it still says connect to itunes, how do i fix this
If your iphone has been unofficially unlokced then it will indeed be locked when updated. Is this the case?
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This is a Mac question not a Photoshop question, and I am a Windows users, but I can Google and this might be what you need to do:
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I have a shuffle. When I plug it into Itunes, it tells me that it has not been ejected properly, and it will not recognize the Ipod. I have turned off the computer, and tried this with another shuffle with the exact same results. Any ideas?
Do you remeber the exact (or close to it) wording of the error message?
Try manually placing the iPod in Recovery mode and then try to restore
Next try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
You can also try another computer to help determine if you have an iPod or computer problem. -
After restoring iPhone 4, iTunes is telling me that my SIM card is not supported. It is the same SIM I have always used with this phone. What action can I take to convince phone that the SIM card is OK?
Hello again, update time.
Finally got to speak to a senior technical advisor at Apple today who was most confused until he back-tracked and double checked all the basics. He then realised that the actual serial number of my original phone (from the proof of purchase I sent him) was different to the one that they had recorded when they made the swap. I think he said it was out by one character and was actually showing as a mobile connected to AT&T (from the States). He said that the replacement phone was then set-up as per the serial number they had typoed into their system as locked to AT&T. The genius who did the swap at Apple Doncaster must have placed an unlock on it at the time in order for my 3 SIM to work at all. Therefore when I restored it, it returned to the settings of the incorrect original phone serial number!
So... Apple tech advisor said he can rectify the records and re-set the factory setting to an Australian iPhone on the 3 network within 12-24 hours. Fingers crossed all is good by tomorrow afternoon.
Thanks for your suggestions though, I had been trying everything to get it to work as I'm sure you know how hard they are to live without once you've got used to living with one!
Cheers, Tom. -
My laptop says it is connected to our wifi but it also says alert: you are not connected to the internet! Does anyone know how I can fix this/has it happened to anyone? Thanks
This usually indicates a problem with your router or cable modem, your ISP's service or cabling outside your house. First thing I'd try is rebooting the router/cable modem (turn it off, wait 1 minute, then turn it back on).
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I am sure apple must be working on a patch or an io7 update. I keep on getting this msg while calling and phone does not receive any incoming calls when it displays a msg saying "SIM card is not installed". I would appreciate if apple try to resolve this software problem asap. Thanks
Hi apple954!
I have an article for you that can help you troubleshoot SIM issues with your iPhone:
iPhone: Troubleshooting No SIM
http://support.apple.com/kb/ts4148
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden -
I was using my iPad one morning looking at ebay, and then I locked it and came back and when I clicked the home button nothing happend. When I clicked the lock button nothing happened, when I plugged it into iTunes nothing happened and it didn't show uunder "Devices" on to side. Please help me I don't know how to fix this and it's been two days since it happened.
I would then try and do a hard reset like Fernando recomends if that doesnt work you might need to try a DFU Restore.
How To DFU Restore -
It says my sim card is not supported but I don't think my Iphone4 is locked
It says my sim card is not supported when I put my tpg microsim in my iphone4, but I'm assured my iphone was not locked by the person I bought it from, who said they bought it from apple, and apple doesn't lock thier iphones
Casper,
Sounds like you got tricked by the person who assured you iPhone was bought from Apple.
Anyway, Hutchison Telecom owns the mobile carrier 3 and not Vodafone. If hutchison told you that only Apple can unlock your phone well that is incorrect, because my sister is with 3 and she had her iPhone unlocked by providing them the IMEI number, after a week or so she got an sms from them saying unlock is sucessful all she had to do was remove the 3 simcard and insert a different simcard and connect to itunes sync. If unlock is successful you should notice your new mobile carrier in iTunes summary, eject iphone power off and restart your iPhone.
I'm with O2 had mine unlocked just by filling in the unlock form provided by O2's website, 3 days later received text message that I can connect to iTunes and unlock, simple as that. Although I still have 14 months remaining on contract O2 provides this iPhone unlock service for free, but only Pay as Go customers need to pay £15.
Vodafone and 3 are quite doggy to customers and customer services is quite bad, every one has a different answer to unlocking iPhone either they say only Apple can unlock or you have to pay to get it unlocked. In your case try and find out which mobile carrier you are locked to, it can't be both Vodafone and 3. If it's Vodafone then you need to fill out a form on their site, takes about two weeks to get a reply and costs $25 / £15, (friend unlocked on Vodafone Pay as go).
I hope the information provided is helpful to you, do it the legitimate way and not jailbreak it. -
I have restored the settings on my iphone and now after entering the pin on my sim card it wants me to connect it to iTunes but when i try it just says my sim card is not supported... what can i do now? It worked fine before...
natalieduffy wrote:
it says 'your iphone could not be activated because the activation server cannot be reached'
Typically this indicates a device that has been hacked to be unlocked or jailbroken.
If that is the case, no support can be provided here. -
I have bought an ipad, and when i go to reset it, it needs the restrictions password which i dont know. When i plug it into itunes, it asks to turn find my iphone off, which needs the password of the old owners itunes.What should i do?
If you're able to contact the person who set the lock, send them this link and tell them to follow its instructions.
If not, you can't use the device but may be able to get it refunded. Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)
(119278) -
I just factory restored my iPod 5 touch and when I plug it into iTunes to back it up, iTunes stops responding and closes. This only occurs when the iPod is plugged in, when it isn't, iTunes works fine. I am using Windows 8 and iTunes is updated (as of this posting). Any suggestions on getting around this? Thank you.
Also, when I put it through the Windows diagnostic, it lists an "incompatible program" WHILE my iPod is plugged in.
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My iphone 5s wont turn on. I tried to recover it through itunes and it didnt work. It said that due to an error my phone could not be restored. However when I plug it into itunes via my computer it turns on, I get the apple, the white line beneath it???? As soon as I remove it from the computer it goes completly off again???????
Hey beaches37,
Thanks for the question. I understand you are experiencing issues with your iPhone 5s. You mentioned you received an error when attempting to restore. If you remember this error, the following article may help to resolve it:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Furthermore, you may want to try restoring your iPhone in recovery-mode:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M.
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