My ipod is displaying the itunes logo and a usb cord. I've tried reseting it but I can't get it so do anything!
My ipod is displaying the itunes logo and a usb cord. I've tried resetting it but it didn't work. Any suggestions?
Your in DFU mood do this:
iOS: Unable to update or restore
Follow these steps to perform a recovery-mode restore on your iPhone, iPad, or iPod touch
You may need to perform a recovery-mode restore if you experience any of the following situations on your iPhone, iPad, or iPod touch. The device:
Displays the Apple logo with no progress bar or a stopped progress bar for over ten minutes.
Restarts but never displays the Home screen.
Is no longer recognized in iTunes after an update or restore did not complete.
Automatically goes into recovery mode after having an issue while installing an update or performing a regular restore.
How to perform a recovery-mode restore
If your iPhone, iPad, or iPod touch is already showing the "Connect to iTunes" screen, please go to step 5.
Connect your USB cable to your computer but not to the iPhone, iPad, or iPod touch until step 3.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button down, connect the USB cable to the iPhone, iPad, or iPod touch. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen. When this screen appears, you can release the Home button:
Note: If the image of a battery appears, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again. If you don't see the Connect to iTunes screen, try these steps 1 through 4 again.
iTunes should automatically open and display the following message:
"iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."Note: If iTunes not open after two minutes, please open iTunes yourself.
Use iTunes to restore the device.
If you see the Connect to iTunes screen but the device does not appear in iTunes, follow these troubleshooting steps if you're using a Mac, or these steps for Windows computers.
Additional Information
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup.
Similar Messages
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When I conect my iPod touch to my iMac. The screen on the iPod touch displays the iTunes logo and a picture of a USB connector. The iPod touch seems to be frozen in this state. can anybody help with this problem?
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
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I was trying to transfer itunes to my macpro from my iphone 4 and the phone froze up with the itunes logo and a usb cord looking like its suppose to plug into the itunes.. Now my phone wont go past that screen and i cant use the phone at all... Help if you can?
Contacts are designed to be synced to a supported application on the computer or a cloud service.
Pictures taken with the device are designed to regularly be copied off the device to a computer as would be done with any digital camera.
If you have failed to use the device as designed it may be too late to recovery anything.
Is the device regularly backed up to a computer via iTunes? If so, the most recent backup (when restored to a replacement iOS device) should contain all contacts and pictures as of when the backup was created. -
I started to Update my Ipod, and now it is a useless paper weight, what do I do?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My ipod touch screen displays the itunes logo and connecter wire
my ipod is locked and i cannot get it to work. on the screen it displays the itunes logo and the connecting wire. i have tried updating, restarting, restoring, and nothing works. looking for a little help.
Have you tried placing the iPod in Recovery mode and then restoring via iTunes?
In the future, say what happens when you do various things, saying it does not work provides no information. -
My iPod touch is off and wont turn on because it has the itunes logo and a usb pointing to it, so when i looked it up online, it says i have to restore it but i don't want to because i don't want to lose all my pictures. What can I do?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
my iphone 4s said it needed updating to ios7.2 and so far its displaying the itunes logo and saying plug into itunes so i tried updating with itunes and it keeps saying it has failed (3194)
Hello Amz_Bajwa,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694#error3194
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
Best of luck,
Mario -
http://firecore.com/sites/default/files/imagecache/large-500px/wysiwyg_imageuplo ad/144498/IMG11.56.29_09-04-2012.jpg
What does it mean when my Apple TV displays the iTunes logo with a USB cable icon?You need to connect to iTunes via micro usb and restore
http://support.apple.com/kb/HT4367 -
My iphone is no longer working I have black screen with a picture of the itunes logo and a USB cable. When I try to connect my iphone to itunes the device is not detected, can anyone help me? I desperatley need my phone back
I have had a 3GS for 2+ years. After upgrading to IOS 4 (now 4.3.5) I began having problems. In the past week, my screen went to the itunes logo and USB cable twice -- unprovoked -- just found it sitting there like that! I connected to itunes and it did restore from a backup but it is a major inconvenience. I am also searching for answers, but better back-up regularly!
-
My iphone 5S is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and updating it to the new software, and backing it up but it keeps saying unknown error 4005, Also when I first tried backing up my phone on my computer it would begin the processes then half way through it would say IPHONE has been disconnected, now it won't recognize it or anything. what can i do? This is a brand new phone!!!
Hello jraff21,
I was able to locate a support article for the error you mentioned. The following steps may help you get your device back to working order:
iOS: Restore errors 4005, 4013, and 4014 - Apple Support
You may see one of these messages if the device unexpectedly disconnects during the update or restore or iTunes couldn't tell the device to go to the restore state.
The iPhone [device name] could not be restored. An unknown error occurred (4005).
The iPhone [device name] could not be restored. An unknown error occurred (4013).
The iPhone [device name] could not be restored. An unknown error occurred (4014).
Try these steps to resolve the issue:
Install the latest version of iTunes.
Restart your computer.
Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
Restore using another USB cable.
Learn more about updating OS X.
Learn more about updating Windows.
Restore your device on another computer.
If you continue to see error 4005, 4013, or 4014 when you restore your device,contact Apple for support.
Learn more about other update and restore errors.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
my iphone 5 is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and it won't recognize it or anything. what can i do?
Turn it off by holding home+ power button untill the screen goes black ( as soon as it goes black, release the buttons).. This might take some practice , so dont worry if on the first try your phone reboots and goes to itunes screen again.
Now, with your phone powered off, enter DFU mode:
Method 1)
Attach the phone to the pc
Turn the phone off
Hold power and home together for *exactly* 10 seconds
Release power but keep holding home until the pc beeps as a USB device is recognized.
Whilist in dfu mode, itunes will recognize the device and it will ask you if you wish to restore it. Simply click restore, and the restoring proces will begin.
This will hopefully fix your iphone.
Cheers -
My Ipad has frozen after updating, it has the itunes emblem and a usb cord image on the screen, what do I have to do to get it working again?
You need to start the latest version of itunes on your computer and connect your iPad in order to restore it.
-
My touch is frozen on a black screen with the apple logo and a load bar, nothing works, tried resetting and everything, any suggestions?
In that case....if you have Apple Care, give support a call - otherwise, walk it into the nearest Apple Store.
Good luck. -
iphone 4 not recognised by laptop after upgrading Itunes, the itunes symbol and a usb cord has appeared on my Iphone 4 screen. Frustrated isn't the word.
After installing latest version of Itunes, I connected my Iphone via USB and selcted yes to upgrade my Iphone, towards the end of the upgrade a notification popped up indicating that the upgrade had failed. Since then my Iphone just isn't responding, I've tried reinstalling Itunes, turning off Norton Security.
Any help would be greatly appreciated.Thank you Carolyn,
I've been through all those and apart from anything else, itunes is not seeing my phone, I therefore cannot restore the phone.
Have tried deleting and reinstalling itunes in case something was missing there, though the fact the problem is on both my mac and my windows machine seems to me to suggest a phone problem..
Is it possible that the latest IOS update which I did a week or so ago was not completed correctly? If so could this cause the problem? And how can I correct it?
Many thanks -
I was casually charging my Ipod when suddnely the iTunes logo appears, so i connected it to my laptop and itunes wouldn't recognised my ipod. I tried puting it in recovery mode various times but it just doesn't work. Please notify me if you have a resolution.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
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