My ipod will damage the lock key and now serves this happened the day yesterday, I have not been dropped and has not suffered damage so far nungún that happens, also when I'm using some applications crashes and throws me of the application

my ipod will damage the lock key and now serves this happened the day yesterday, I have not been dropped and has not suffered damage so far nungún that happens, also when I'm using some applications crashes and throws me of the application
I want to know that I can do, plus I have an ipod shuffle first generation and I have not been able to use itunes because I required an update and this does not allow update

Is English you native language? If so please clarify your question.  Otherwise post in our native language since your translation does not make sense.

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