My iPod wont let me buy any apps becomes it needs the answers to my security question and I forgot the password and it won't send the email what do I do
Please can someone help me
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
Try # 2
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Similar Messages
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my ipod wont let me buy any appps because it says i have an invalid security code for my moms credit card but its the right one. and it also says i owe money for upgrading an app does anyone know how to remove my moms credit card cause i cant figure itout
To change asccount information see:
Changing Account Information
For the code issue this may help.
iTunes Store: My credit card's security code or zip code does not match my bank's records
For a standard iTunes account you need a valid payment method even for free apps and app updates.
What is making it think that you own money for an app upgrade? -
i have my mums payment details on my itunes account, but i bought a £15 itunes voucher today from the shop and put it on my phone.. but it wont let me buy any apps becouse it keeps going to my mums payment details. can someoe help me with this
If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT
If you have a rescue email address on your account then you can use that - follow steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699 -
i try to add a app and i used a prepaid card the first time i got my ipod to buy music and then i ran out of money so then i went to get a free ap and it tells me to check my billing information... so i do everytime and it says my security code is incorrect
Try here:
iTunes Store: My credit card's security code or zip code does not match my bank's records
To purchase an app, even a free app, requires a valid payment method.
You can however, create a NEW account that is is only good for apps by:
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card -
My ipod wont let me download any apps from app store help !?
when i try to download anyhting from the app store it will tell me that the app requires ios 4.3 , what do i do ?
If you have iOS 4.2.1 or later on the iPod and there was version compatible with that version, then you should be able to get a compatible version by:
App Store: Downloading Older Versions of Apps on iOS - Apple Club
App Store: Install the latest compatible version of an app
You first have to download the non-compatible version on your computer. Then when you try to purchase the version on your iPod you will be offered a compatible version if one exists. -
It's really annoying. How can I change the questions or make it stop
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95689) -
My ipod 4th gen wont let me download any apps on my ipod.. what do i do?
my ipod wont let me download any apps what do i do??
If you have iOS 4.2.1 or later on the iPod and there was version compatible with that version, then you should be able to get a compatible version by:
App Store: Downloading Older Versions of Apps on iOS - Apple Club
App Store: Install the latest compatible version of an app
You first have to download the non-compatible version on your computer. Then when you try to purchase the version on your iPod you will be offered a compatible version if one exists.
For iTunes installation probolem problem maybe:
Issues installing iTunes or QuickTime for Windows
solving MSVCR80
iTunes 11.1.4 for Windows: Unable to install or open
Troubleshooting issues with iTunes for Windows updates
Otherwise post n the iTunes forum -
When i click on general settings, the software update does not seem to come up? It wont let me download any apps.
I Want to download i0s 5
i have ipod touch 3rd genYou need to connect your iPod to iTunes on a computer and update from there.
Before updating, I recommend that you create a backup first, using : http://support.apple.com/kb/ht1766
Please note that iPod 3d generation only goes up to iOS 5.1.1
To update the iPod, use: http://support.apple.com/kb/ht4623
scroll down to the part that's about updating with iTunes.
Good luck
Stijn
Message was edited by: jesterwylde -
I have an iPhone 4 it won't let me download any apps I keep getting the message that my device has no memory left and I do have 1.9G left what's wrong as far as I know everything is up to date on the phone it is running slow please help thanx!
I figured out what was going on the app had miss represented how much space it would take it had said it was 1.2g's however it was really 1.9g's which was all I had left on the phone I downloaded it to my computer first from the apps store then was able to see this. At that point I was able to rearrange some memory to accomadate it's size thanx for the help.
Mick -
i forgot my security question and it won't let me buy any songs but whenever i go to manage my apple id it says i need to tell the answers to the security questions but i don't know them someone please help
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96813) -
I forgot the answers to my security questions and my iPod won't let me buy anything unless I put them in. What do I do?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95679) -
I forgot the answers to my security questions and I wanna purchase an app but it won't let me until I answer them can someone help me ?
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
When trying to download an APP, it's requesting setup for answers to 3 security questions and it hangs up the iPad when clicking the drop down for the questions...any ideas?
Had to do a hard reboot on the iPad and we were able to get the questions to pop up. Now it's just slow downloading the apps.
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I have forgot the answer to my security questions and unable to download new games from itunes. Any suggestins ?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use
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