My itunes doesn't recognize my ipod touch because I've never connected it before and it is disabled, it won't let me restore it, it says to enter a passcode in order to connect and I can't because it is disabled

My ipod touch is disabled and it says to connect to itunes to restore.  I have never added the ipod to my devices on my itunes so when I connect it says that itunes doesn't recognize the device.  I then put it in recovery mode and connected it to itunes and I clicked restore and it says that itunes can't connect until I put in the passcode, but I can't put in a passcode because it is disabled!!!  I don't know how to fix it and it is only a month old, should I take it back?

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen        
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

Similar Messages

  • HELP! iTunes doesn't recognize my iPod touch

    okay well i've had my ipod touch for a few months now and i've never had a problem with iTunes not recognizing it or anything until now. The last time i put new songs on my ipod was december 23/08 and it worked perfectly, but now i go and plug my ipod into the computer and iphoto opens up and recognizes it just like usual; so no problem there. but then itunes on the other hand has that little loading circle that says that its loading but it's been like that for half and hour and hasnt done anything. I right clicked on the icon and it says "Application not responding" in light grey letters. I know that the USB ports arent faulty or anything because on my ipod it says that its charging. To fix it ive tried reseting my ipod, reseting the computer, updating itunes, downloading itunes and installing it all over again, plugging it into another USB port and still nothing at all happens. It has been like this for the past week and is getting very frustrating.
    Im not sure what else to do. do you think it's my ipod? or itunes? If anyone knows why this is happening please tell me! any help is deeply appreciated!
    (I put this question in the itunes section and ipod touch because i wasnt sure which one it belonged in)
    Message was edited by: keka04

    Does this problem occur when you open iTunes without having your iPod connected? You migh want to try the uing the disk utility to repair disk permissions. It's in Applications - Utilities - Disk Utility. Click on the drive that iTunes is on and click repair permissions.

  • Help please! My iTunes doesn't recognize my ipod touch

    Hi, I connected my ipod to my PC and my ipod and my itunes doen't recognize that the ipod is connected.
    Thx for hepling.

    See this Apple article:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

  • HELP!! itunes doesn't recognize my ipod touch and i've tried everything!!!

    Alright, so i got an ipod touch this morning and came home to put music on it. first things first, it read it as a camera. i downloaded the new version of itunes and that seemed to take care of that problem. I tried everything on the apple website to try and fix the problem but it just won't read it. It works fine on my mom's computer but all my music is on this computer. what can i do??

    Ok people after messing up three days with my jailbroken ipod touch cauze my itunes didn't recognize it i figured out that the problem is first windows recognized it as a imaging device o as a camera, i found in the device manager was listed mi apple ipod under portable devices and there was the problem it has to be listed under universal serial bus controllers named as a apple ipod so this is what i did but first make sure u have correctly installed itunes and the apple mobile device support:
    1 open the device manager or windows button + r is run and then type devmgmt.msc
    2 look for the portable devices and find the apple ipod or wherever that is listed on your pc.
    3 once u find the apple ipod do a right click on it and click on uptade driver software
    4 take the manualy opcion or browse on my computer and then look for this folder on your computer C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
    there should be the driver that itunes recognize and your windows wont recognize your ipod as a camera again but i repeat u have to make sure u have installed the apple mobile device support u can get it by extracting the itunes+quicktime package using winrar. so click on update or next what ever on the update process and next time itunes will open your ipod for sincying thanks to forums ilounge.com

  • My PC iTunes doesn't recognize my Ipod touch as a device???

    Hi there,
    I am fairly new to the world of Apple, but am using many devices now for my small business. I have an Iphone 4S, an  Ipad 2, and 2 Ipod touch 4th generations.
    My computer recognizes all the devices, except for one of the Ipod Touchs. I am not sure what to do. When I connect it to my PC it makes a sound, but not the same sound the other devices make when they are recognized.
    I would appreciate any help,
    Thanks!

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar 

  • ITunes doesn't recognize my iPod touch 1G

    Hello,
    I have an iPod touch 1G (iPhone OS 3.0) and suddenly iTunes stops to recognize it. I tried with two cables (iPod touch and iPhone) and on a PC (windows 7 and windows XP) and on my Mac (Snow Leopard) and nothing recognize.
    It is as if there was nothing in the USB, but I believe there is no problem with the cable and not with the hardware of the iPod, because I load the iPod with the battery taken from the iPhone.
    I tried to enter restore mode, it appears the cable and iTunes on the screen, but as any computer recognizes can not reinstall the iPhone OS.
    Does anyone know a solution?

    For whatever reason, it sounds like Apple Mobile Device Service is not working properly: See this article for some troubleshooting tips: http://support.apple.com/kb/HT1747

  • After I reset my Ipod (deleted all data and settings) windows 7 doesn't recognize by ipod touch, and it doesn't appear in the itunes library or in the device menu, but it does charge. How can I get my computer to recognize it again?

    After I reset my Ipod (deleted all data and settings) windows 7 doesn't recognize by ipod touch, and it doesn't appear in the itunes library or in the device menu, but it does charge. How can I get my computer to recognize it again?

    Refer to this article:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538

  • I have a white screen and i tried rebooting the ipod touch by holding the home and sleep button simoltaneously but it still jus tappears white. i also attempted to connect my ipod to itunes but my itunes wont even recognize my ipod touch 4g

    i have a white screen and i tried rebooting the ipod touch by holding the home and sleep button simoltaneously but it still jus tappears white. i also attempted to connect my ipod to itunes but my itunes wont even recognize my ipod touch 4g. What should I do now?

    Just let the battery drain until the screen shuts off. When you charge it back up it should boot up normally.

  • I updated to iTunes 10.2.2, and now it doesn't recognize my iPod Touch!

    I updated my computer to Snow Leopard, and I was prompted to update iTunes to 10.2.2. Okay, did that. Now iTunes doesn't recognize my iPod whatsoever! But my computer does as a whole: i.e., Aperture automaticaly opens as it usually does when I plug in my iPod.
    So this is great. And there's no bug fix; I've googled for the past hour now. Is anyone else having this issue and is there a fix? Because for now, I can't update my iPod at all!

    Have you seen this article yet?
    http://support.apple.com/kb/ts3540
    If nothing else, try upgrading to iTunes 10.3.1.
    B-rock

  • Computer AND iTunes don't recognize my iPod touch.  Comp thinks it is a camera.  iTunes won't bring up devices at all.  I've already uninstalled iTunes and QT and reinstalled after problem that happened when I updated iTunes... getting beyond P/Oed!!!

    Computer AND iTunes don't recognize my iPod touch.  Comp thinks it is a camera or something.  iTunes won't bring up devices at all.  I've already uninstalled iTunes and QT and reinstalled after problem that happened when I updated iTunes - updated iTunes completely demolished my computer's ability to recognize the sound card and computer had NO sound at all.  I had to uninstall iTunes, QT, AND my sound card and reinstall them all.  Sound worked fine, but now I can't sync my iPod.  Computer recognizes that "something" is hooked up (thinks it might possibly be a camera) and I get that "open with" window.  In "my computer" it shows that there is an "iPod" connected, but it is pictured as a camera.  In iTunes my username is no longer appearing (although account info is there) and NO devices whatsoever get listed.  There is nothing wrong with my USB ports or cable.  And of course Apple won't help anyone unless you pay them to. ... I am getting beyond P/Oed!!!  You pay hundreds for a product and all you get are headaches with their stupid bug infested software and no support at all.
    Can anyone out there help me clean up this unbelievable mess Apple and iTunes has created in my computer?
    Thank you.
    Evie

    After three completely wasted days trying to figure all of this out I finally got it fixed - on my own - by reading dozens and dozens of rogue posts in indie forums from people that refuse to dish out money to have a company TRY and advise possible fixes on their own glitches.
    (here's a novel idea - fix the glitches Apple.  Or - don't send out updates filled with bugs in the first place)
    Everything (several applications) had to be uninstalled in a very specific order and then restarted , then it all had to be verified with manual deletions of leftovers, and emptying the recycle bin, then another restart, then iT had to be reinstalled again and the system restarted again, and two more update downloads. Holy!!!
    I love my little iPod touch, but I honestly must say, when this kind of thing happens (and it has several times now when I try to deal with iTunes or Apple), it makes me want to flush it down the toilet.

  • ITunes does not recognize my iPod Touch

    My iTunes does not recognize the iPod Touch , I connect to the computer and not loaded or recognized by the iTunes, I can do? and uninstall iTunes and went back to install, now I can do? Thanks.

    http://support.apple.com/kb/TS1538
    There have been some problems accessing pages on the Apple web site.  If the hyperlink gives you a "We're sorry" message, try again.

  • Why ITunes do not recognize my iPod Touch

    Hi everybody!
    I have an IPod Touch and for some weeks, I have big problems with ITunes I can not solve.  Let me explain:
    Initially, it worked fine.  Then one day, decided that ITunes does not recognize my IPod Touch, more precisely it do not read more.
    When I plug my IPod Touch, ITunes tries to read it and then a message appears saying: «ITunes can not read the contents of the IPod xxxx».  Then they told me to restore my IPod to restore the original settings, I tried but it did not work either because after a while a message appears telling me that my internet connection failed while yet it works!!?!!
    Then I tried to solve the problem in the tab «Help» ITunes under «establish a diagnosis» and then the test tells me that there is no IPod detected while my IPod is plugged and recognized in Windows Vista.  It tells me: «ITunes could not connect to the IPod xxxx because the record is missing the match.» What does that mean??
    I also tried everything in the Apple support and nothing worked.  My IPod ans ITunes are up to date.  I even uninstalled ITunes and any Apple product for the reinstalled everything but it still does not work.
    Does anyone can help me??
    I confess that I am discouraged and frustrated.
    Thank you in advance!
    Zazzz
    P.S. Sorry for my English.... I'm French, but I try to speak English for speak with you!
    Bonjour tout le monde!
    J'ai un IPod Touch et depuis quelques semaines, j'ai de gros problèmes avec ITunes que je n'arrive pas à résoudre.  Je vous explique:
    Au départ, tout fonctionnait bien.  Puis un jour, ITunes a décidé qu'il ne reconnait plus mon IPod Touch, plus précisémment il ne le lie plus.  Lorsque je branche mon IPod Touch, ITunes essaie de le lire puis un message s'affiche me disant: «ITunes ne peut pas lire le contenu de l'IPod xxxx».  Puis on me dit de restaurer mon IPod afin de rétablir les  paramètres d'origine, ce que j'ai essayé mais ça ne fonctionne pas non plus car après un temps un message s'affiche me disant que ma connexion internet a échoué alors que pourtant elle fonctionne!!?!!
    Puis, j'ai essayé de résoudre le problème dans l'onglet «aide» d'ITunes sous établir un diagnostique et là, le test me dit qu'il n'y a aucun IPod détecté alors que mon IPod est bien branché et reconnu dans Windows Vista.  On me dit aussi: « ITunes n'a pu se connecter à l'IPod xxxx car l'enregistrement du jumelage est manquant».  Qu'est-ce que ça veut dire??
    J'ai aussi tout essayer dans le support d'Apple et rien n'a fonctionné.  Mon IPod et ITunes sont à jour.  J'ai même désinstallé ITunes et tout les produit Apple pour tout réinstallé mais ça ne fonctionne toujours pas. :-(
    Est-ce que quelqu'un peut m'aider??!! 
    J'avoue que je suis découragée et frustrée.
    Merci d'avance!
    Zazzz

    Refer to this article:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538

  • Hi all, itunes does not recognize my ipod touch 5th gen but it does recognize my ipod touch 3rd gen.?

    Hi all,
    itunes does not recognize my ipod touch 5th gen but it does recognize my ipod touch 3rd gen.?
    Windows 7 home premium, 64 bit, itunes 10.7.0.21, ipod 5th gen ios 8.3. I know I am not running the latest version of itunes for the
    ipod touch 5 gen. but at least with itunes open I would get a message stating cannot connect this ipod because I am not running the
    lastest version of itunes. That message would come up everytime I was charging said ipod with itunes open. I just updated to iso 8.3
    and now I don't get that message anymore when I have itunes open.I tried turning off ipod/computer/restarting, nothing. I tried going
    to administrator/services/apple moble device and stop/start service nothing. Device manager shows the drivers are installed.
    Any info will be greatly appreciated, thanks.
    Fish

    Hi all,
    itunes does not recognize my ipod touch 5th gen but it does recognize my ipod touch 3rd gen.?
    Windows 7 home premium, 64 bit, itunes 10.7.0.21, ipod 5th gen ios 8.3. I know I am not running the latest version of itunes for the
    ipod touch 5 gen. but at least with itunes open I would get a message stating cannot connect this ipod because I am not running the
    lastest version of itunes. That message would come up everytime I was charging said ipod with itunes open. I just updated to iso 8.3
    and now I don't get that message anymore when I have itunes open.I tried turning off ipod/computer/restarting, nothing. I tried going
    to administrator/services/apple moble device and stop/start service nothing. Device manager shows the drivers are installed.
    Any info will be greatly appreciated, thanks.
    Fish

  • Why is my computer doesn't recognize my Ipod Touch?

    My computer doesn't recognize my Ipod Touch. Any suggestion?

    Here:
    iOS: Device not recognized in iTunes for Windows
    or
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X

  • Mac OS X 10.6.3 doesn't recognize my iPod touch 3.1.3

    Help please. My Mac OS X 10.6.3 doesn't recognize my iPod touch 3.1.3, I am using Xcode 3.2.3 now. My iTunes is 9.2.1(5). What will I do?

    Have you tried here:
    Mac OS X v10.6 or later: iOS device not recognized in iTunes after restart
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
    Is there any reason your OSX is not updated to the latest 10.6.7 and iTunes to 10.2.X?  That may also help.

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