My last attempt to get a real answer or help...

I had no help from the store. When I bought the Gamecom 780 Headset I was asked if I wanted a 2 year warranty. I said yes. The reason I bought it was because the headset was 79.99. I wanted to make sure I got my money's worth. Bought it beginning of Feb. 2012, the one year manufacturer's warranty is a year. THEN, the warranty I bought extra should have kicked in... LIKE AT ANY OTHER PLACE! I should have been covered til Feb. 2015. I have been a customer with Best Buy for years now. For steroes, car stereos, video games, computers, gaming systems... Monitors. All kinds of stuff. I buy the warranties always because they come in handy. Except you guys apparently started to kickstart the warranty the day of purchase... Why do I need the warranty I purchased extra to kick in NOW... I have a year from the manufacturer... Why? This is nothing but a scam now a loop hole to have a better chance at collecting warranty money, but not having to pay out on them ever. The woman never explained it to me when she offered. She was basically offering me a two year warranty I would only be getting 1 year out of. She never told me it started the day of purchase. I would have bought the product somewhere else where they actually make warranties useful like at any other store. The warranty purchased extra ALWAYS kicks in after the manufacturers who's is a year at the least. I bought an Acer monitor from you guys back in 2007, with warranty. Two and a half years later It blows out on me. I take it in thinking I am in my Best Buy warranty by now.. Nope. The guy at the service desk told me. The manufacturer's warranty was 3 years and mine hadn't kicked in yet. So, they handled it for me and sent it in for me. I had a very good experience. But, now there's this BS. I feel like I don't even know you guys anymore. I have an 80 dollar headset that started to fall apart. I feel like I was duped into wasting my money on a useless warranty... Not to mention knowing what I know now I would have went to Tigerdirect. I am sorry if I am sounding angry. I am just so disappointed with getting nowhere with the store, the geek squad hotline, and I had to look around the net to find a place to complain one last time and ask for help. This is not just some idle threat. If I cannot got this resolved I will no longer shop at Best Buy, and a Tigerdirect just moved here recently. I can assure you I will also tell anyone who is thinking about shopping for electronics, or talking about going to Best Buy to hear how I was done wrong after all this time. It's like there are no campanies that won't step on their customers to get what they can out of them for as long as they can out of them and try to keep them happy and coming back anymore. I hope someone can help me because I am so done with this Company if I cannot get this replaced.

Hello dasque83-
Having the Geek Squad Protection plan on your purchases should give you an extra sense of comfort knowing that you’re covered in the case of a problem. I’m sorry to hear that this was not the case with your Gamecon headset.
Regrettably, what you have been told is correct. In general, our GSP’s run concurrently with the manufacturer warranty, as deusexmachina pointed out. There are some exceptions, but these are generally only on speakers, such as Klipsch. We would be unable to offer a replacement on these headphones through the service plan. When you purchase a GSP at the store, you are required to sign off that you have been provided the terms and conditions on the pad. You can also view those terms and conditions on GeekSquad.com here.
I’m sorry to hear that this will affect your decisions about continuing to shop with Best Buy. I hope that you will allow us another opportunity to earn your business in the future.
Bill|Senior Social Media Specialist | Best Buy® Corporate
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How do I get a real person to handle my complaint???

I currently have 4 lines with VerizonOn Saturday June 7, 2014, I placed an order through the Verizon website to upgrade the 5559 and 5551 lines under the Verizon Edge promotion. Both phones I ordered were the Droid MAXX 16 GB Black.
On Tuesday June 10, 2014, FedEx delivered the phones to my husband’s office. The phones were ordered separately and subsequently were shipped in separate boxes. The phone for the 5551 line was order number (removed). It was shipped in a 9x6x4 inch box with a preprinted FedEx label and arrived undamaged and in working condition. The phone for the 5559 line was order number (removed). It was shipped in a 12x12x10 inch box with a hand-written FedEx address label.
The box was barely taped together on the bottom and had a one corner that was crushed in and another corner that was torn down the side. Upon opening this package, it was discovered the contents of this order were severely damaged. Photos of damage are below.
View of box contents upon opening.
Order paperwork crumpled and torn. Verizon Edge return bag ripped.
Front cover of paperwork folder that was torn in half.
Black outer band of phone packaging ripped apart and found lying loose inside box.
Bottom portion of phone packaging containing charger. Packaging is crushed on one corner and along one side. Packaging was separate from lid lying in box and no longer held phone when package was opened.
Top of box lid for phone and charger found lying in packaging separate from the rest of the box. Lid corners ripped and side of box crushed.
Bottom corner of my brand new $500 phone delivered shattered. Phone was lying in the box separated from the retail packaging with cracked screen.
I called on Tuesday June 10, 2014 at 3:37 pm central to advise customer service that the package arrived damaged. At this time, I had not yet been home to personally observe the damage. I was advised to call back once I determined which line the phone was assigned to and an escalation ticket would be generated. I was further advised that the escalation ticket would take up to 24 hours to be resolved and following that a new phone would be shipped overnight or that arrangements could possibly be made for me to pick up a replacement in store. I was also advised that there would be no need for me to contact FedEx (Call Time 14:30 minutes)
I called back in at 5:59 pm central once I arrived home to provide which line the phone was supposed to be assigned to. After explaining the situation again, the representative went to start the escalation ticket but was having difficulty. She put me on hold to contact technical support, and the call dropped shortly thereafter. Representative did not call me back. (Call Time 14:00 minutes)
After waiting for a call back, I called customer service again at 6:23 pm central and was connected to a different representative. After explaining the situation again, he stated he would handle the escalation ticket. An escalation ticket number 167881 was finally created. The representative explained to me that it could take 24-48 hours (twice as long as previously advised) for the escalation ticket to be resolved, but once it was resolved, someone with Verizon would contact me and advise how to proceed but that a new phone should be shipped to me at that point. (Call Time 25:00 minutes)
On June 12, 2014 at 2:51 pm central, I called customer service to check on the status of the escalation ticket and to see when I could expect my new phone to be shipped. After explaining the situation again, the representative told me that management must have my ticket on their desk to call and that she couldn’t advise me of the status. She stated there should be a return label in my Verizon account to print to ship the damaged phone back before my new phone would be shipped. I advised that I had seen a return label in my account while looking for something else earlier in the day but that I was afraid it was for shipping the phone for the Edge trade-in. The representative said she would have to check the tracking number and see which phone the label was supposed to be for. While on hold, the call disconnected and no one called me back. (Call Time 31:00 minutes)
I decided to wait to call back until after the 48 hour mark for the escalation ticket in case someone with management whose desk it was supposedly on would happen to call me. When they didn’t call within the time window give, I attempted to call back. At 8:00 pm central, I called, held for over 9 minutes, and had the call drop. I called back at 8:10, spent 2 minutes navigating the menu again, and had call drop. I called back again at 8:12, spent approximately 10 minutes on hold, and was finally connected to a person so I could once again explain my situation. While explaining the situation to her, my call once again dropped, but this representative at least called me back. The call repeatedly dropped (5 additional times) but the representative did continue to keep calling me back (except for final time) while I attempted to explain the situation. She originally advised that I would need to file a claim against my phone insurance which I stated I did not feel was the case since it arrived damaged. She then proceeded to tell me she could see where the representative earlier in the day was working to fill out an order to have my new phone shipped overnight to me when the call with that representative dropped. She then advised me that I would have to first ship the broken phone back before my other phone would even be shipped. I advised her I didn’t have a problem returning the broken phone, but that I was tired of waiting for a replacement phone that I was originally told I would already have. She then consulted with her support team and advised she would place an order to overnight me a new phone. After working on the order for the better part of the hour phone call, she stated she was unable to finish the process since it was ordered on the Edge program. While trying to obtain clarification as to why nothing I was being told by representatives matched actual actions and procedures, I was never able to get a straight answer other than she wasn’t responsible for the incorrect information and what she was telling me now was correct. When the call dropped the last time at 9:13 pm central, I received an automated text message apologizing for the dropped call and stating the representative would call me back shortly, but never received another call.
Today is Friday June 13, 2014. I am utilizing the return label found underneath the order number on the My Verizon website. The label provided to me was for United State Postal Service 1st Class Package. I will be calling again this evening to complain about the fact the label I was provided was for a non-priority service, and I again was left waiting even longer than expected after being led to believe throughout my conversations I would be sending it back through an expedited shipping manner as well.
I am completely dissatisfied with my Verizon experience. Now I am left having to decide whether or not to return the phone for the 5551 line, revert to my old phone on the line, and cancel my 3 available lines in November or be obligated to an additional 2 years of a service before I will even know if this issue is satisfactorily resolved. It is a sad reflection on your company that customers are of such low priority that no one is responsible enough to return phone calls in the time frame given or even held accountable for the information and/or misinformation they provide. I can guarantee I will NOT recommend anyone to Verizon or the Verizon Edge program.
I am also enclosing copies of all the tracking paperwork from FedEx that would indicate Verizon damaged my phone prior to shipping and knowingly shipped it anyway! Unfortunately, I am the one who pays monetarily, with my time (almost 3 hours that I can account for), and my headaches while your company continues to give me the run around.
Personal info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

@shellk159
I am deeply sorry to hear about your experience with upgrading your device and for the service you received since this issue began! I want you to know that we do value your time as well as your business and would love the opportunity to restore your confidence in our service.
I would like to further investigate this issue and check the status of your ticket. Please accept my "Follow" request, "Follow" me back and send me a Direct Message so that I can further assist. Thank you for being a part of Verizon Wireless!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport

Problem with Click Box Last Attempt functionality

HI
I am trying to create a course like the Photoshop course found here
http://blogs.adobe.com/captivate/adobe-captivate-presenter-elearning-suite-examples
I have a project that gives the user a maximum of 2 attempts to perform an action on a page before they can move to the next slide.
If on the second attempt they get it wrong Last attempt is set to jump to a page saying they have got the step wrong and should revisit the course material.
My project only has 2 of these interactions on separate pages, one after another.
The problem I have is the interaction on the first page does not jump to failure page, but the second page does if I exceed the Attemps.
I am confused
A matter of fact I actually just duplicated the first page to create the second. Action settings are the same. On Success go to next slide, Attempts 2, Last attempt Jump to slide.
I am working in W7 Cp 6.01.240. I have also cleared the cache.
One unusual thing I have noticed is that if I get the last interaction wrong and revisit the course material, the first interaction behaves on the next attemp. ????
The last interaction does have Reporting enabled as I want to tell the LMS that the student has made it to the end of the assessment and passed.
I thought that maybe the problem so I set the fisrt interaction to report also but that did not work.
Any Ideas?
And sure enough the sample course I downloaded works perfect. I am positive I have got mine set the same.
I can email my file if someone is able to have a look at it for me. or here it is in dropbox https://www.dropbox.com/s/emlm002t1ot2nw3/Course_Module_1b.cptx
Cheers
Craig

Maybe this overview (you can download the list) about system variables can help:
http://blog.lilybiri.com/system-variables-in-captivate-6
There are some new variables in CP7, I mention them here:
http://blog.lilybiri.com/new-features-in-captivate-7-dot-01
Lilybiri

Last attempt or its back to the PC

Hello
I have a macbook that I havent used in ages and it has tiger installed. After the recent keynote I thought ill have another play after it renewed my interest but I have a problem.
I had a disk stuck in my cd drive, last night I removed the cd by dismantling the macbook and I thought awesome I can now restore my Macbook using the disks and then buy leopard. I inserted the tiger disk and it felt tight but I got it in there. Guess what though it wont eject now so I cant reinstall tiger as there are two disks (actually does it use both disks?)
Does anyone know how to fix this issue or am I doomed to use the macbook as a paper weight as I cant justify paying £50 for a new cd drive.
any help greatly appreciated.

+*Last attempt or its back to the PC*+
Really?
You had a disk stuck in your drive. You took apart your MacBook to get it out. You tried putting the Tiger disk in... but it "felt tight" and you "got it in there". Then you say it won't eject?
It pretty much sounds like you caused your problem. By 1) taking your machine apart and 2) forcing the install disc in when it was clear it was tight.
You should have had it repaired at an authorized service center to start with.
You can certainly bring it into Apple for repairs or purchase a new optical drive.

Anyone have a real answer? Imovie 11/snowleo and now imovie does not import from iphoto..

.. anyone have a real answer? Imovie 11/snowleo and now imovie does not import from iphoto

romantiq_rik wrote:
Karsten, I mentioned "IPHOTO to IMOVIE" photo transfer.
In fact, you did not.
We had NO idea if it was a photo or a pocket-camera movie you were trying to import from iPhoto.
You also didn't describe what happens when you try to import.
romantiq_rik wrote:
My pics are already in "IPHOTO" i want to import them into "IMOVIE" and although the
pics appear in the last import tab in the "IPHOTO" librabry, they will not show up in "IMOVIE"
when i click on the photo icon to import them...i see pics from previous imports only., but not the current one that iam attempting to import. It is not an device issue.
this just started happening when i updated to "IMOVIE 11"
OK, that's a bit more information.
iMovie was probably already running when you imported the pictures into iPhoto and wasn't aware of the last import.
Try to quit iMovie and iPhoto, then launch iMovie again. The last import should show up.
Please take a few seconds to proof read your posts and also make then easy to read (no large letters, no underlining, no double line breaks in the middle of a sentence etc).

Attempting to get DisplayLink USB 3.0 to HDMI working

Hello, I am attempting to get a DisplayLink USB 3.0 to HDMI adapter to work and I am having some difficulties. I attempted to follow the Arch Wiki on this but had no luck.
My main issue is that when I run "# xrander --listproviders" I do not see my DisplayLink adapter at all. Here is my output.
Providers: number : 2
Provider 0: id: 0x90 cap: 0xb, Source Output, Sink Output, Sink Offload crtcs: 4 outputs: 5 associated providers: 0 name:Intel
Provider 1: id: 0x62 cap: 0x7, Source Output, Sink Output, Source Offload crtcs: 2 outputs: 1 associated providers: 0 name:nouveau
I did try blacklisting the udlfb kernel module and loading the udl, followed by a reboot, but that didn't change the output.
I also read a bit about an old package called xf86-video-fbdev-for-displaylink, but it seems as though that is no longer in the Arch repo's.
Specs
HP Pavilion dv7t-7000
Intel Core i7
Intel integrated graphics
Nvidia GeForce 630M
Using the default free drivers (mesa)

Gusar wrote:
Displaylink3 is using HDCP encryption, which will need to be figured out if these things are to work in Linux. Dave Airlie, a long time Linux graphics developer, has been poking around with it a few months ago, but nothing came of it. You can read his adventures at his blog: http://airlied.livejournal.com/
Basically, for now these things are unusable in Linux. "Content protection" FTW!
Greeeaattt! So would a DisplayLink 2 adapter work better? I'm sure I can still return this one at my local Micro Center and get a different cable if need be.
EDIT
I'm having a hard time finding specs on most of these adapters, and on the ones I do see, they are all DL 3. If someone knows of ANY USB to HDMI adapter that's known to work with Arch, please let me know.
Last edited by ProtoTech (2015-05-13 17:28:26)

Button, Last attempt

Hi,
using CP 5 and Windows 7.
I created a few slides and one of the slides has a button the user should click to interact (...click on the "Start" tab to continue). I allowed the user to get two attempts before he is automatically transferred to the correct tab in the app. But when I try this slide and first make one mistake (outside the button) and then click on the button, the action I specified for "success" is not executed. Instead the "Last attempt" action is performed. Is this right?
How do I get the functionality I am looking for, after the first OR second attempt, the "Success" event is executed and AFTER that the "Last attempt" event is triggered?
Regards
Stefan
BSIP eLEarning
Sweden

Hi again
just installed the patch. Problem solved!
/Stefan

How can I get someone to answer the phone? I'm ready to give VERIZON my business. I sat on the phone for over 20 minutes only to be transferred to "Sales." I then sat on the phone for another 15 minutes!!!! I finally hung up.

How can I get someone to answer the phone? I'm ready to give VERIZON my business. I sat on the phone for over 20 minutes only to be transferred to "Sales." I then sat on the phone for another 15 minutes!!!! I finally hung up.

It takes an enormous amount of patience and time to get through to a qualified person.
My Samsung S5 was locked out and needed a factory reset. Including attempts to achieve this locally, it took over an hour before my problem was even addressed.
You may be interested in my journey to a very good technical support person.
First I called the local sales person who had given me his personal business card with the friendly advice to call me with any questions. No answer at about 8:30 am when the business was open. His voice mailbox was full.
Then I called the local store where I had purchased the phone. The person who answered the phone had learned all the proper stock phrases, but was not familiar with the issue, stated that there were no customers in the store, and I should go there in about an hour when there would be more staff. He suggested dialing *411 from my phone (which was locked). Then he gave me a number to call Verizon, which he had to look up, and it took a minute or so. The number was (removed). That is an internal number for employees and contractors and requires a code to access, obviously not designed for customers' use. He finally cut me off by stating that there were a number of customers in line waiting for his attention!
After researching all my papers I found 800-922-0204 on my bill. The automated message suggested a hold time of 5 minutes, it took 20 minutes for a Customer Service Representative to pick up, and then I was referred to technical assistance. The hold time was announced to take 5 minutes, after 12 minutes I finally was connected.
Fortunately I had my computer set up for Skype on a loudspeaker, and was able to do some other paperwork while waiting.
Persistence was rewarded by having the good fortune to be connected to a very experienced, qualified and patient technical support staff with the name of Thomas (removed). He solved my problem, answered my questions during the process of resetting the phone, and gave an example of courteous and kind customer service that I had never experienced before when dealing with any major internet company.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Please read my question carefully, this is, I think, a question for the experts. It's not the usual name change question. When I setup my new MacBook Pro, something slipped by me and my computer was named First-Lasts-MacBook-Pro (using my real first and

Please read my question carefully, this is, I think, a question for the experts. It's not the usual name change question.
When I setup my new MacBook Pro, something slipped by me and my computer was named First-Lasts-MacBook-Pro (using my real first and last name).
I changed the computer name in Preferences/Sharing to a new name and Preferences/Accounts to just be Mike. I can right click on my account name, choose advanced, and see that everything looks right.
However, If I do a scan of my network with my iPhone using the free version of IP Scanner, it lists my computer as First-Lasts-MacBook-Pro! And it lists the user as First-Last.
So even though another Mac just sees my new computer name, and my home folder is Mike, somewhere in the system the original setup with my full name is still stored. And it's available on a network scan. So my full name might show up at a coffee shop.
Can I fully change the name without doing a complete re-install of Lion and all my apps?

One thought... you said the iPhone displayed your computer's old name? I think that you must have used the iPhone with this computer before you changed the name. So no one else's iPhone should display your full name unless that iPhone had previously connected to your Mac. For example, I did this exact same change, and I use the Keynote Remote app to connect with my MacBook Pro. It would no longer link with my MacBook Pro under the old name, and I found that I had to unlink and then create a new link under the new name. So the answer to your question is, there is nothing you need to do on the Mac, but rather the phone, and no other phone will display your full name.

How can I get the real column of an alias in a view using system catalogs?

Given a view with columns that use aliases, I would like to get the real column name for the view column with the alias.
For example,
CREATE VIEW myView AS
SELECT name as col_1, price as col_2, price + 1000 as col_3
FROM myTable
I want to get that 'col_1' is actually the 'name' column and 'col_2' is the 'price' column by querying the system catalogs of SQL Server. It would be great to know whether I can resolve what 'col_3' is in the
example as well (i.e., when an alias is an expression, not just a column).
Thanks in advance.

Or you can use the System function
sys.dm_exec_describe_first_result_set, example
CREATE TABLE myTable
(name varchar(30), price money);
GO
CREATE VIEW myView AS
SELECT name as col_1, price as col_2, price + 1000 as col_3
FROM myTable;
GO
SELECT name, source_table, source_column
FROM sys.dm_exec_describe_first_result_set(N'SELECT * FROM myView', NULL, 1) AS FRS
=>
Olaf Helper
[ Blog] [ Xing] [ MVP]

For some reason the system is telling me my birth date is wrong when it's not and it won't let me proceed to reset my password. Can someone tell me how to get a "real" person from tech on line?

For some reason the system is telling me my birth date is wrong when it's not and it won't let me proceed to reset my password. Can someone tell me how to get a "real" person from tech on line?

contact itunes support

Why can't I get a straight answer re: Multi Room DVR and HD Boxes

A rep that I spoke w/ on the phone and the website tells me that the HD set top boxes are not compatiable w/ the Multi Room DVR. But they are working on it. A rep I chatted w/ today told me they definitely WILL work together. Why can't I get a straight answer?? And what IS the correct answer? I want to switch to FIOS and I really like the Multi Room DVR option, but I don't want my 1 of my 2 main TVs to be w/o HD. And since the Multi Room Box is HD why wouldn't it be compatiable w/ the HD boxes??
Does anyone know what's going on w/ this?? Thanks!

Joe01880,
And that info is out of date, whether it is on Verizon's website or not. If you have the latest level of the IMG (1.6), then, as confirmed one post above yours, that the HD STB is now supported, and works. This has been posted in multiple posts on multiple forums, so I believe that it is accurate. But I do not have the 1.6 level so I cannot confirm that personally, I can only repeat what other posters in this and other forums have said. For example:
http://www.dslreports.com/forum/r21081661-Multiroom-DVR
http://www.dslreports.com/forum/r21059693-With-16-update-HD-Shareing
http://www.dslreports.com/forum/r21052654-MultiRoom-DVR-Question
http://www.dslreports.com/forum/r20906318-Some-new-features-coming-w-IMG-16
http://www.highdefforum.com/showthread.php?t=78850
http://www36.verizon.com/fiostv/MyAccount/Members/Newfeatures.aspx
Note that the last one is a Verizon site.
Justin
Verizon FiOS TV, Internet, and phone
Keller, TX
Message Edited by Justin on 09-09-2008 04:20 PM

Error during last attempt to refresh cache in tranaction sxi_cache

Dear Team,
We are geting below error , while executing sxi_cache transaction . please suggest .
Status of Runtime Cache.
Cache content is up-to-date
Error during last attempt to refresh cache , wile double clicking this , we found below log .
Thrown:
com.sap.aii.ib.server.abapcache.CacheRefreshException: Attempt to access application REPOSITORY using HTTP Method Invocation (HMI) failed. Detailed information: Invoking ROA method "ReadObjects" via HMI ... FAILED due to following exception: Message: Connection to system REPOSITORY using application REPOSITORY lost. Detailed information: Error accessing "http://gsapnppid.galsap.local:50000/rep/remoteobjectaccess/int?container=ejb" with user "PIDIRUSER". Response code is 401, response message is "Unauthorized"
Stacktrace:
com.sap.aii.utilxi.hmi.api.HmiCoreException: Connection to system REPOSITORY using application REPOSITORY lost. Detailed information: Error accessing "http://gsapnppid.galsap.local:50000/rep/remoteobjectaccess/int?container=ejb" with user "PIDIRUSER". Response code is 401, response message is "Unauthorized"
at com.sap.aii.utilxi.hmi.api.HmiCoreException.newCommunicationError(HmiCoreException.java:85)
Kindly Advise

Please Check if the user PIDIRUSER is locked.
If user is not locked, check if the credential for user PIDIRUSER and respective password is correctly maintained in Exchange Profile.
Regards,
Murali Narayanan

I keep getting an error message when I try to log into to ExportPDF through my Adobe Reader. "Network error occurred while attempting to sign in". Can anyone help, please?

I keep getting an error message when I try to log into to ExportPDF through my Adobe Reader. "Network error occurred while attempting to sign in". Can anyone help, please?

Hi Simon,
I'm sorry to hear that you're having trouble logging in to ExportPDF via Reader. I've checked your account, and all is well there.
For starters, please make sure that you have the most current version of Reader installed by choosing Help > Check for Updates.
If you're still having trouble logging in via Reader, please try logging in to the web interface at https://cloud.acrobat.com.
Please let us know how it goes.
Best,
Sara

How to get the real name of a user from WFSYST-AGENT

Hi,
I am retrieving the WFSYST-AGENT value (which correspond to the US<user_id> of the agent responsible of a task) in a container variable in my workflow.
I would like to get the real name of the user represented by WFSYST-AGENT. How should I do that ?
Thanks in advance for your help.
Thibault

Hi,
Take the user name and write a select for database table USER_ADDR fetching fields NAME_FIRST and NAME_LAST by passing BNAME = username.
Regards,
Jayesh

My last attempt to get a real answer or help...

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