My Mac has Snow Leopard 10.5.8. I want to install Mtn. Lion. Apple says I first need to install SL 10.6.8 and that it'll be available at Software Updates. It isn't. Now what?

My Mac has Snow Leopard 10.5.8. I want to install Mtn. Lion. Apple says I first need to install SL 10.6.8 and that it'll be available at Software Updates. It isn't (and I've installed every software update I can pull up.) Now what?

10.5.8 is Leopard. 10.6.x is Snow Leopard.
Upgrading to Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
If you need to purchase Snow Leopard you can still purchase a copy from Apple's online store's telesales agents.[1-800-MY-APPLE (1-800-692-7753) or Customer Service and Sales Support at 1-800-676-2775.] Ask for a Sales Representative.
Third-party sources for Snow Leopard are:
Snow Leopard from Amazon.com
Snow Leopard from eBay
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store.
If you need to purchase Lion call 1-800-692-7753 or 1-800-676-2775. Ask for a Sales Representative. They will check your Apple ID, and email you a code and instructions. The cost is $29.99 (as it was before) plus tax. It's a download.
Be sure your computer meets the minimum requirements:
Apple - OS X Mountain Lion - Read the technical specifications.
Macs that can be upgraded to OS X Mountain Lion
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
Are my applications compatible?
See App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS.
Am I eligible for the free upgrade?
See Apple - Free OS X Mountain Lion upgrade Program.
For a complete How-To introduction from Apple see Apple - Upgrade your Mac to OS X Mountain Lion.

Similar Messages

HT3910 i did it all above. but it could not be installed. problems shows installer encountered error that caused the installation to fail. an unknown error occured. so now what should i do.

i did it all above. but it could not be installed. problems shows installer encountered error that caused the installation to fail. an unknown error occured. so now what should i do.

The above you are talking about refers to instructions for Snow Leopard (10.6) and you did post in the Snow Leopard forum area.
Your system profile confirms you are actually using Lion (10.7.1). Therefore, you should seach for Lion instructions in the Apple's Knowledge Base or post over in the Mac OS X v10.7 Lion forum area.

Mac has snow leopard and does not boot has grey screen

IMac has snow leopard and does not boot has grey screen

Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

Hi I buying a secondhand I mac 2007 snow leopard 10.6.3 will I be able to upgrade this ? Confused as need to this

Hi I buying a secondhand I mac 2007 snow leopard 10.6.3 will I be able to upgrade this ? Confused as new to this thanks

You should certainly update it to 10.6.8 via software update. As for for upgrading, it depends on what Mac it is.
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard to bring it up to 10.6.8, or download the combo update from here:
http://support.apple.com/kb/DL1399
Check via Software Update whether further updates are required.
You should now see the App Store icon in iTunes, and you now need to set up your account:
http://support.apple.com/kb/HT4479
To use iCloud you have to upgrade at least to Lion, but some functions are only available in Mountain Lion:
http://support.apple.com/kb/HT4759
You can also purchase the code to use to download Lion (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard), or you can purchase Mountain Lion from the App Store - if you can run that:
http://www.apple.com/osx/specs/

MAC OSX Snow Leopard 10.6 disk won't complete install process

So, I received my dvd disk to install snow leopard 10.6 on my Macbook Air. I put it in, and double clicked on the Install OS X like the booklet instructed me to.
This is where my problem starts.
The disk seems to get "stuck", meaning it won't install past a certain point.
When I customized it to install QuickTime, extra fonts and language translation on top of 10.6, it would get stuck at 49 minutes and not move at all.
When I changed it to install the extra fonts and language translation on top of the 10.6 software, it got stuck at 51 minutes and would not move.
Is this normal, or is there something that's not allowing it to install?

Hello Shelby,
Thank you so much for the details regarding the issue you are experiencing with the Snow Leopard installation. I recommend following these steps if you are having trouble installing Snow Leopard:
The installation wasn’t successful
If you were unable to install Mac OS X, try the following:
Disconnect any external devices you don’t need during installation.
Remove any cards from manufacturers other than Apple.
Try installing Mac OS X again.
If you were unable to install Mac OS X again, choose Utilities > Disk Utility. Select the disk on which you want to install, click First Aid, and then click Repair Disk. After repairing any problems, quit Disk Utility and then click Continue to try installing again.
If you’re still unable to install Mac OS X, try erasing the disk before installing Mac OS X. Before you erase your disk, try copying your files to an external disk. When you’re ready to erase and reinstall Mac OS X, follow the instructions in the “Restoring your computer to factory settings” section of this document.
I found this on page 7 of the Snow Leopard Installation Instructions:
Snow Leopard Installation Instructions
http://manuals.info.apple.com/en_US/Snow_Leopard_Installation_Instructions.pdf
Thank you for using Apple Support Communities.
Best,
Sheila M.

I have a MacBook Pro with Intel Core Duo and Snow Leopard 10.6.8. Want to upgrade to Lion to take advantage of icloud. Is there anything I can do without getting a new MacPro?

I have a MacBook Pro with Intel Core Duo and Snow Leopard 10.6.8. Would like to upgrade to Lion but it requires a minimum of Intel Core 2 Duo. Can I get what I need or do I have to buy new MacBok Pro?

I also have a core duo MBP with Snow Leopard and it runs perfectly. There are very few things it cannot do as compared to the faster, newer MBPs, but that is attributable to the CPU, not the OS. There are some who view Lion as downgrade rather than as an improvement. If there are important applications that reqire a fast CPU or Lion features that you find essential, by all means get a new MBP.
I have an aphorism: Obsolescence is more often a perception rather than a reality. Besides the silver keys look much classier than the black ones.
Ciao.

I have Snow Leopard 10.6.8 I wanted to upgrade to Lion 10.7

This started with trying to load Turbo Tax which said it couldn't load because my OS was too old. I have Snow Leopard 10.6.8. I went on line and bought Lion 10.7.8 from the Apple Store. I received the PDF file and the code to redeem the software but the instructions on where to find the download is confusing. I cannot find it. Can anyone direct me to where I can redeem my software?

I've not had occasion to do this but the process would seem to be: open the 'App Store' application in the 'Applications' folder. Under 'Quick Links' at the top of the right-hand column click 'Redeem'. Sign in and enter your code when prompted.

My dvd with the Mac Os snow leopard is damaged and I can't install on my mac book ?? help!

can you send me a fresh copy of Mac os Snow leopard 10.6???

We can't, but Apple can, contact customer service, have your serial number ready and for a small fee Apple will send you a replacement.
If you're in a hurry, go to the Apple Store and purchase a copy of OSX ($29 in the US)

HT1338 I installed Mac OSX Snow Leopard 10.6.3 And now my Java is not working, what can I do to fix's this?

I installed Mac OSX Snow Leopard 10.6.3 And now my Java is not working,what can I do to fix's this?

Run Software Update to get to 10.6.8 and update Java.

I got a refurbished macbook air yesterday, and it dosent have the latest os x software. i think it has snow leopard. when i clicked software update it says "software is up to date" so i could only get os x lion for 30$. please, help me.

I got a refurbished mac yesterday, and it disent have the latest osxlion software, and i think it has snow leopard. When i clicked software update it says my software was up to date. Please help me get it freee, because i was supposed to.

Apple includes Lion with its refurbished products. What you bought was a used computer. The best course of action is to try to get your money back and buy a factory-certified refurbished computer. Otherwise, you are likely buying someone else's problem.

I have a Mac i5 and need to download the application 'Numbers' but everytime I try to do so, it says can't do as the ver 2.2 for the app needs new software 'Snow Leopard'. I don't want to upgrade but dont know what to do??

i have a Mac i5 and need to download the application 'Numbers' but everytime I try to do so, it says can't do as the ver 2.2 for the app needs new software 'Snow Leopard'. I don't want to upgrade but dont know what to do??

If your profile is correct you're already on the final version of Snow Leopard (10.6.8). Sure it wasn't Lion it was asking for?
If that's the only version available on the app store, you'll need to source a copy of the iWork '09 DVD - not cheap now - only available via Amazon or eBay etc.

My Toshiba 1TB 2.5 inch External StorE Art HDD doesn't show up in Finder. The light is on and it hums. Has always worked perfectly and now this. Using it on a 2010 Mac with Snow Leopard 10.6.8

My
Toshiba 1TB 2.5 inch External StorE Art HDD doesn't show up in Finder.
The light is on and it hums. Has always worked perfectly and now this. Using it on a 2010 Mac with Snow Leopard 10.6.8

tried another cable (from a camera) with no joy. However after turning off TM and searching for the EHD and not finding it, I revisited Disk Utility and can 'see' it there. The bad news is that it says,
Verifying volume “Toshiba 1TB”
Checking Journaled HFS Plus volume.
Invalid extent entry
The volume could not be verified completely.
Error: This disk needs to be repaired. Click Repair Disk.
Verify and Repair volume “Toshiba 1TB”
Checking Journaled HFS Plus volume.
Invalid extent entry
The volume could not be verified completely.
Volume repair complete.Updating boot support partitions for the volume as required.Error: Disk Utility can’t repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files."

I transferred files from a NAS server to the Mac Mini Snow Leopard Server and now some of the files have Custom Access and can't be opened by some users. How do I fix this?

We're setting up our Mac Mini Snow Leopard Server, and in the process transferred files that had been stored and accessed from our Blackarmor NAS server over to the Mac. These files were all created on PC's and are Office Excel files, WordPerfect files or PDF's. When you look at the files on the Mac from the Mac and bring up Get Info for the affected file, it says that the file has Custom Access. The files that work properly don't have that configuration. I can access and open the files on some computers, but some users can't open the files from their computer even though they can see it. We're all using PC's and they get the Error: Access Denied-Contact your administrator--or something similar. I've seen on the web similar issues and it may have something to do with ACL permissions. I don't know enough about Mac OS to understand this, but what is baffling is that they can be opened from some PC's but not others, and all of the Users have the same accessibility to the files. Thanks for a solution!!

Oh, on the losing Internet, try this...
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.7 & 10.8…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
For 10.5/10.6, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
208.67.222.222
208.67.220.220
Click OK.
PS. Your English is quite good & completely understandable.

I just purchased Mac OSX Snow Leopard Software Version 10.6.3 before I install I would like to know if it will still keep my documents, etc? and not lose them?

I just purchased MAC OSX Snow Leopard Software update to Version 10.6.3. At present my MACBOOKPRO is Mac OS X Version 10.5.8. Since this is the first time I have purchased new software upgrade for my MACBOOKPRO I would like to know before installation if it will keep my documents, etc. intact or would it lose them? Appreciate any help?
Darci13

How to Install OS X Updates Successfully
A. Repair the Hard Drive and Permissions:
Boot from your current OS X Installer disc. After the installer loads select your language and click on the Continue button. Then select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
B. Make a Bootable Backup Using Restore Option of Disk Utility:
Open Disk Utility from the Utilities folder.
Select the destination volume from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the destination volume from the left side list and drag it to the Destination entry field.
Select the source volume from the left side list and drag it to the Source entry field.
Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.
C. Important: Please read before installing:
If you have a FireWire hard drive connected, disconnect it before installing the update unless you will boot from this drive and install the update on it. Reconnect it and turn it back on after installation is complete and you've restarted.
You may experience unexpected results if you have installed third-party system software modifications, or if you have modified the operating system through other means. (This does not apply to normal application software installation.)
The installation process should not be interrupted. If a power outage or other interruption occurs during installation, use the standalone installer (see below) from Apple Downloads to update. While the installation is in progress do not use the computer.
D. To upgrade:
Purchase the Snow Leopard Retail DVD.
Boot From The OS X Installer Disc:
Insert OS X Installer Disc into the optical drive.
Restart the computer.
Immediately after the chime press and hold down the "C" key.
Release the key when the spinning gear below the dark gray Apple logo appears.
Wait for installer to finish loading.
E. If updating:
Download and install update(s)
Use Software Update, or
Download standalone updater(s).

IPhone went bad after software update - iPhone 5 is now stuck on Itunes connect and has vertical lines

iPhone went bad after software update - iPhone 5 is now stuck on Itunes connect and has vertical lines.
I found a video on youtube with similar issues - http://youtu.be/Xuuqxx18-bA
EVERYTHING HAS BEEN TRIED: Restore, Reboot, Recycle, Replacing Cables, etc....
I don't have Apple Care, what to do? Spend more money and buy a new phone?

Here is another person who has a problem with the iPhone 5 screen https://www.youtube.com/watch?v=sc1ZPWSA8dc and they have just received them NEW!!!!!
I myself, two days ago purchased a 2nd hand iPhone 5 that was advertised as having a line of squares at the bottom of the screen. I Googled it and found people saying it was a screen issue and to replace the screen, so I did this and it is still happening with a new screen.
I am starting to dislike Apple intensely after reading forum posts and watching videos where people are asking for help and telling us about issues that they are having with their phones.
Why is Apple getting it so wrong with their updates and manufacturing that they are completely destroying iPhones that cost a lot of money and then expecting the owner to purchase another phone unless they are still in warranty.
Apple you should be going out of your way to put things right for people but instead there is a wall of silence over so many of the issues destroying peoples phones.
SHAME ON YOU!

My Mac has Snow Leopard 10.5.8. I want to install Mtn. Lion. Apple says I first need to install SL 10.6.8 and that it'll be available at Software Updates. It isn't. Now what?

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