My Mac is extremely slow, lags, freezes.... and it's only a year old.

I've contacted support three times, and it still hasn't fixed my problem...Now that my apple support is EXPIRED, its still having issues. If they fixed it the first, even second, ****, even the third time, then I wouldn't be here. I know nothing of Macs. I recently converted so I have no idea.
It gets better when I restart for a few hours then as soon as I run more then 2 programs it starts giving me the busy icon, my bars won't come out of auto-hide, and the last time I restarted, for some reason my background disappeared and now it's just the Default?
I need my computer for school as I'm Pre-Med at my University, Majoring in Micro with a Minor. I'm very busy, I don't have time to deal with this. Legit.
Please somebody help. Macs are supposed to be better than PC and right now, my last PC at least ran way better than what my Mac is doing now. That's bad.

Try http://www.thexlab.com/faqs/performance.html
Allan

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