My mac pro crashed. Apple genius people said to reinstall snow leopard. I did and it failed to start after i installed. I started with the power button, tried to install upgrades, and now I get only a grey screen with spining wheel.
How can I restart a mac pro that shows only a grey screen with a spinning wheel. I reinstalled snow leopard (10.6.3) over 10.6.8 because apple genious people said I had problems with my library files after a time capsule crash. I reinstalled but when done I got only a blue screen. I restarted with the power button and tried to insall 10.6 combined upgrades. I got an error message that it could not install because of an error. When I powered down and tried to restart, I get only a grey screen. My optical drive does not open so I can't restart from another source.
Restart, holding down the mouse button. That should eject the disc. Zap the PRAM and Reset the SMC. Then, pop in the install disc, restart with it in again, select your language, and, when the menu bar pops up, select Disk Utility from the Utilities menu. select the boot volume and repair the disk.
Similar Messages
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Help I tried opening my Mac book pro after shutting it down but it won't open and all I get is a grey screen and a mo Jong mouse but nothin else so can u help me ??
Hey HJA96,
Thanks for the question. I understand that your MacBook Pro is booting to a gray screen. The following article addresses this symptom, and provides relevant troubleshooting information:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Some of the steps included:
- Disconnect, test peripheral devices and network cables
- Perform a Safe Boot
- Reset the NVRAM / PRAM
- Start from your Mac OS X Install disc; use Disk Utility
- Check your cables and power source
- Remove third-party RAM and internal hardware
- Perform an Archive and Install installation of Mac OS X
- Perform an Erase and Install installation of Mac OS X as a last resort
(See article for full information on all of the above)
Thanks,
Matt M. -
Took apart Macbook pro 13 to remove broken headphone tip in the jack. Had to remove battery to get to the headphone jack. Now the laptop won't start. The power button is just not responding. Battery indicator showed charge of 3 dots initially but now only the last dot is blinking. The power cable used to light up green initially but now the green light is gone. I have tried SMC reset, which didn't work. What are my options?
Macbook Pro2067 wrote:
<snip>
What are my options?
Take it to an authorized service center. -
I downloaded latest software on iphone 4 and installed new software on my imac (snow leopard 8.6)and now phone not synching with new itunes. Itunes does recognize the phone but the itunes is totally different now. It doesn't look anything like the previous vesions. I can't even find a tab for synching. very strange. any help is appriciated.
iTunes 10.7 is compatible with Snow Leopard.
You can download it here: http://www.apple.com/itunes/ -
Running snow leopard on MBP and am not getting an sound alerts for Mail or Calendar; Have checked all setting in sound in the system preferences
Hi..
For Mail, from your Mail menu bar (top of your screen) click Mail > Preferences then select the General tab.
Click the pop up menu to the right of New messages sound to make a selection. -
Just updated from snow leopard to lion and now my macbook won't charge
just updated from snow leopard to lion and now my macbook won't charge
Try a SMC reset:
http://support.apple.com/kb/HT3964
Ciao. -
I just update my Mac operating system from Snow Leopard to Yosemite and now have to upgrade my Epson Printer WF3540 so that it will be able to scan. Will Adobe be compatible with these softwares?
Hi spiritentrep,
What Adobe software are you referring to? Are you using Acrobat? You should have no problems running Acrobat XI on Yosemite, and as along as you have compatible scanner drivers for your Epson, you should be fine there as well.
Best,
Sara -
Downloading mountain lion damaged my hard disc. I took my Mac Pro to apple store. They are unable to repair it and suggest I purchase a new hard disc for $160. It was a perfectly functioning Mac Pro that got damaged by downloading mountain lion.
Software upgrades do not generally damage hardware; your drive's failure must be co-incidental. On most MBP's, a hard drive is very easily replaced by a user. You might want to check out this site for both hard drives as well as install videos (check which model you have so you can check the correct video):
http://eshop.macsales.com/installvideos/
hard drives:
http://eshop.macsales.com/shop/internal_storage/hard_drives_and_SSD
I just recently upgraded my MBP with an SSD; I purchased an kit with an external enclosure from OWC and cloned the current drive to the new one, installed the new drive and was done in no time. -
I downloaded updates to iphoto and computer erred on install. A report went to Apple.
I cannot open iphoto. I decided to reinstall iphoto from my app disk and now I get an error message"......iphoto may be damaged or incomplete" Any suggestions how to get iphoto going again???
My iphoto library still exists and I don't want to lose it.https://discussions.apple.com/community/ilife/iphoto
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Why does Satellite Pro A300 not start when the power button is pressed?
Suddenly my new Satellite Pro A300 will not start correctly when the power button is pressed. The situation is this: When I press the power button the Toshiba opening picture (Leading Innovation) appears and disappers quickly. Then there is a black screen for about 30 seconds. Then there is a rectangular frame with the text Microsoft Corporation underneath. And nothing happens however long I wait.
In order to get on with the starting proces I then shut down the computer by pressing down the power button until the computer stops. ("The hard way to shut down")
Now I press the power button shortly to turn on the computer. Then the computer starts normally with the Toshiba opening picture and after a few seconds I am asked to open the computer in safe mode or in normal mode. I now choose to open in normal mode and the computer opens normally and is ready to work.
What shall I do to get a normal start procedure?When notebook starts normally (after choosing normal mode) shut down your notebook properly using START > Shut down option. Next start should be normal.
When the OS is switched down on irregular way you will be always asked how to start it again (safe or normal mode).
The same happen on my Satellite A300. -
After reinstalling Snow Leopard, migration assist and doesn't see my time machine disk.
I had to erase my hard drive and reinstall Snow Leopard and when I tried to us Migration Assistant, it didn't see the Time Machine disk. Restoring from Time Machine directly didn't work because I couldn't gain access to and backup prior to the reinstall although the backups are all there when I open the Time Machine disk and look at folders from before the reinstall they all open perfectly. How do I get to restore from pre-reinstall dates backups?
I couldn't get Mail to open. It bounced in the dock but wouldn't open. All other programs were very slow, Disk utility showed the disk couldn't be repaired, so I erased and reinstalled and restored from time machine. Everything we OK for a couple of weeks, then all the response times became very extended or wouldn't open at all. Took the iMac to the Apple Store where they checked out the hardware and found it to be OK. They told me to erase, reinstall and use migration assistant to bring only my profile over. The erase and reinstall were fine, but the time machine drive could not be seen by migration assistant, and I don't have access through the time machine utility to any backups prior to the first reinstall.
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Please help me, I am verging on desperation! I am flying tomorrow, so I was only trying to add some music to my iPhone.
During the process, connected to the latest version of iTunes for Windows, I was asked a seemingly innocent question-- would you like to
update your iTunes for iPhone? If only I could go back and ignore this question,
But no, I am now stuck in purgatory-- no use of iPhone, at al! -- the upgrade FAILED. Perhaps because I'm in Asia? At any rate,
I was told that I needed to reformat my phone to factory settings (losing all data!) That was the info on the pc. My phone would ONLY display
a phone cord pointing to iTunes (beckoning to connect), but I was connected to the pc already. So I had to click to reformat.
There was no other option, I browsed tha forums, was semi-assured that iCloud would help back me up. I heard about iTools,
but that also proved a dead end. My phone ended up in this grey screen, where choices are limited. They originally asked if I wanted to connect
with iTunes, but I chose WIFI. I tried many times to "activate" the phone this way, and it always fails. ( I wanted to try activating through
iTunes, but I can't go back to that original option. At times "Connect with iTunes" is only very briefly shown, but disappers before I can select
it.)
Every time I'm left with the message "Your iPhone (failed) bec. the activation server is temporarily unavailable. Try connecting phone to iTunes"
But HOW?Why did you disconnect it?
You will have to restore it.
Your data is gone if you failed to make sure it was on your computer before updating, as you always should you. -
Just went to open my ipod and seems to have died. Worked fine this morning. Showed a pic of connect to itunes and did that and it said I needed to restore to factory settings so I did that and now nothing just black screen with faint apple in the back ground will not turn off or on and itunes will not recognize it?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Hi. I was having slowness problems with my Macbook Pro and thought I would re-install Lion but put Snow Leopard back on by mistake. I bought the computer used with Lion on it and don't have access to the USB drive or a username/password to reinstall Lion. Now I can't access Mail or iPhoto since I put Snow Leopard on.
Is there a way to get my Mail and iPhoto working again with Snow Leopard or do I have to "re-upgrade" to Lion?
Thanks!
SteveYou can't. When you converted those libraries to Lion's format, you lost the ability to go backwards. Unless you saved a bootable backup./clone or Time Machine backup of your previous SL installation, you're up the proverbial creek w/o a paddle.
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Getting a new CD from publisher is not an option as they would want me to pay for a new one and they are pricey. If possible I would prefer to keep my upgrade to lion but would go back to leopard if there's no other option.
You can add another partition on which you can install Snow Leopard. If you do, however, you cannot use Boot Camp Assistant to install Windows. Just so you know.
To resize the drive do the following:
1. Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
After the main menu appears select Disk Utility and click on the Continue button. Select the hard drive's main entry then click on the Partition tab in the DU main window.
2. You should see the graphical sizing window showing the existing partitions. A portion may appear as a blue rectangle representing the used space on a partition.
3. In the lower right corner of the sizing rectangle for each partition is a resizing gadget. Select it with the mouse and move the bottom of the rectangle upwards until you have reduced the existing partition enough to create the desired new volume's size. The space below the resized partition will appear gray. Click on the Apply button and wait until the process has completed. (Note: You can only make a partition smaller in order to create new free space.)
4. Click on the [+] button below the sizing window to add a new partition in the gray space you freed up. Give the new volume a name, if you wish, then click on the Apply button. Wait until the process has completed.
You should now have a new volume on the drive.
It would be wise to have a backup of your current system as resizing is not necessarily free of risk for data loss. Your drive must have sufficient contiguous free space for this process to work.
Boot from your Snow Leopard DVD and install on the volume you just created. Be sure you set the new partition as the target for your Snow Leopard system.
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