My MacBook Air is acting up?

My MacBook Air suddenly started acting slow. Along with that, the sound has locked and whenever I turn the laptop on a loud noise starts as if it's overheating, but the laptop remains cold. It's really hard to use since there are popups coming from apps as if I've just installed them, but I havent and it sometimes says your computer restarted because of a problem.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.

Similar Messages

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    You may not understand what I am saying but here it is.
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    That's great, but unfortunately the Mac charger is just a charger. It doesn't act as an external battery so you can't use it as a battery without an outlet.
    For desktops there are uninterrupted power supplies that have got an external battery that turns on automatically when there's a lack of energy from the power source

  • When I try to burn a CD off of my MacBook Air (from iTunes) using the external CD drive, it acts like it is burning the CD, but then when I try to play it the CD is blank.

    When I try to burn a CD off of my MacBook Air (from iTunes) using the external CD drive, it acts like it is burning the CD, but then when I try to play it the CD is blank.

    Many thanks for the diagnostics.
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    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
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  • MacBook Air suddenly started acting weird.

    On my dad's MacBook Air firstly MS Outlook couldn't connect to servers, then Airplay was all skippery and internet browsing was very very slow. After restarting iTunes a message appeared "on this network there already exists a computer with name like your's, renamed to myname (2)". Everything fixed by itself after restarting Macbook (laggy startup this time). My question is - may this be a virus? Do I need antivirus software?

    From my experience anti virus use on macs is highly overrated.
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    On the other hand currently available anti virus software for the mac isn't that great and usually generate more problems than they solve.
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  • Mid 2013 macbook air keyboard/trackpad stop responding

    I have a mid-2013 13" Macbook Air - 512GB SSD, 8GB RAM - 1.7Ghz i7
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    I also go on the road, and when I do, I simply unplug my monitors, close the lid, and go.
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    On one of my latest trips, I had a case where I took my laptop out on the plane to try to use it...only to have this issue occur.  I landed, got to the hotel, tried again and everything worked fine.  Went to dinner - leaving my laptop on the desk plugged in - only to come back to have the keyboard unresponsive....  I've now resorted to traveling with my bluetooth keyboard and mouse "just in case".
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    Mv2400
    I will open up my MBA and the trackpad and internal keyboard are unresponsive.
    Do four things to test for fault on this,
    reset SMC ,
    reset NVRAM,
    uncheck "put hard disks to sleep"
    and UNPAIR both your bluetooth mouse and keyboard from this Mac that you are using with it currently.
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    RESET SMC
    Shut down the computer.
    Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
    On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
    Release all the keys and the power button at the same time.
    Press the power button to turn on the computer. 
    Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
    RESET NVRAM
    Shut down your Mac.
    Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
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    Release the keys.
    Lastly, go into SYS PREFERENCES > ENERGY > uncheck "Put hard disks to sleep when possible" in both tabs.
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  • Mid 2011 Macbook Air Painfully slow.

    Mid 2011 Macbook Air Painfully slow.
    Hey everyone.  I am writing about my 13 inch Mid 2011 Macbook Air. 
    Recently it has been extremely slow and on occasion has not started up.
    I have reset the PRAM and SMC already, yet it is still very slow.  I have a couple theories about what might have caused it, are they plausible?
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    The important thing to note about this update is that I tried to install 10.8.2 around a month or two weeks BEFORE I started having problems.  So if these issues were due to 10.8.2’s failed update then it certainly was a delayed reaction. 
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    Theory 2:  It was an electricity problem. 
    The computer died when I was sitting at a café plugged into their wall sockets.  A few days later when I came back to the same spot with my old macbook which is now being used in lieu of the Air it suddenly turned black for a little while. Sensing it might be an electricity surge or something with their system I unplugged the cable.  I am not sure if that was paranoia though. 
    Can an electricity surge or a bad outlet fry a computer?  Can it fry the ram so the computer is extremely slow? Does that theory hold any water? 
    Thanks for your help diagnosing this problem.
    All the best. 

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac. 
    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing. 
    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects. 
    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands. 
    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply. 
    Launch the Terminal application in any of the following ways: 
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.) 
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens. 
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid. 
    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign. 
    Step 1 
    Copy or drag — do not type — the line below into the Terminal window, then press return:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' 
    Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”. 
    Step 2 
    Repeat with this line:
    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}' 
    This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning. 
    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step. 
    Step 3
    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}' 
    Step 4
    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null  
    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting. 
    Step 5
    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null 
    Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output. 
    You can then quit Terminal.

  • Mid-2013 Macbook Air drains battery at hibernate

    I recently got a new Macbook Air:
    MBA 13-inch, Mid 2013
    Processor  1.7 GHz Intel Core i7
    Memory  8 GB 1600 MHz DDR3
    Graphics  Intel HD Graphics 5000 1024 MB
    Software  OS X 10.8.4 (12E3067)
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    Sep 18 20:37:39 LMC-034538 hidd[79]: MultitouchHID: device bootloaded
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    Sep 18 20:37:39 LMC-034538 kernel[0]: 4978.519425: AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake
    Sep 18 20:37:39 LMC-034538 kernel[0]: AppleCamIn::powerStateWillChangeTo - root-domain power state = 0x00000003 (flags=0x00000002)
    Sep 18 20:37:39 LMC-034538 kernel[0]: AppleCamIn::wakeEventHandlerThread
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    Sep 18 20:37:39 LMC-034538 kernel[0]: IOThunderboltSwitch<0xffffff80260c3000>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 12 unplug = 0
    Sep 18 20:37:39 LMC-034538 kernel[0]: TBT W (2): 0x0100 [x]
    Sep 18 20:37:39 LMC-034538 kernel[0]: Graphics suppressed 577 ms
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    Sep 18 20:37:41 LMC-034538 digest-service[1563]:           mkey_file: /var/db/krb5kdc/m-key
    Sep 18 20:37:41 LMC-034538 digest-service[1563]:           acl_file: /var/db/krb5kdc/kadmind.acl
    Sep 18 20:37:41 LMC-034538 kernel[0]: AppleCamIn::handleWakeEvent_gated
    Sep 18 20:37:41 LMC-034538 kernel[0]: AppleCamIn::acpiControlS2ChipPower - powerState=0, status = 0x0, result_value = 0x0
    Sep 18 20:37:41 LMC-034538 digest-service[1563]: digest-request: uid=0
    Sep 18 20:37:41 LMC-034538 rpcsvchost[1564]: sandbox_init: com.apple.msrpc.netlogon.sb succeeded
    Sep 18 20:37:41 LMC-034538 digest-service[1563]: digest-request: init request
    Sep 18 20:37:41 LMC-034538 digest-service[1563]: digest-request: init return domain: BUILTIN server: LMC-034538
    Sep 18 20:37:42 LMC-034538 kernel[0]: (default pager): [KERNEL]: ps_allocate_cluster - send HI_WAT_ALERT
    Sep 18 20:37:42 LMC-034538 kernel[0]: macx_swapon SUCCESS
    Sep 18 20:37:42 LMC-034538 kernel[0]: 4982.339010: MacAuthEvent en0   Auth result for: 74:31:70:6d:14:2b  MAC AUTH succeeded
    Sep 18 20:37:42 LMC-034538 kernel[0]: wlEvent: en0 en0 Link UP virtIf = 0
    Sep 18 20:37:42 LMC-034538 kernel[0]: AirPort: Link Up on en0
    Sep 18 20:37:42 LMC-034538 kernel[0]: en0: BSSID changed to 74:31:70:6d:14:2b
    Sep 18 20:37:42 LMC-034538 kernel[0]: en0::IO80211Interface::postMessage bssid changed
    Sep 18 20:37:42 LMC-034538 kernel[0]: AirPort: RSN handshake complete on en0
    Sep 18 20:37:43 LMC-034538 airportd[1555]: _doAutoJoin: Already associated to “Gumdrop-Motorola”. Bailing on auto-join.
    Sep 18 20:37:43 LMC-034538 kernel[0]: (default pager): [KERNEL]: ps_select_segment - send HI_WAT_ALERT
    Sep 18 20:37:43 LMC-034538 kernel[0]: macx_swapon SUCCESS
    Sep 18 20:37:43 LMC-034538 netbiosd[71]: name servers down?
    Sep 18 20:37:44 LMC-034538 kernel[0]: (default pager): [KERNEL]: ps_select_segment - send HI_WAT_ALERT
    Sep 18 20:37:44 LMC-034538 kernel[0]: macx_swapon SUCCESS
    Sep 18 20:37:47 LMC-034538 kernel[0]: (default pager): [KERNEL]: ps_select_segment - send HI_WAT_ALERT
    Sep 18 20:37:47 LMC-034538 kernel[0]: macx_swapon SUCCESS
    Sep 18 20:37:50 LMC-034538 configd[20]: network changed: v4(en0+:192.168.0.15) DNS+ Proxy+ SMB
    Sep 18 20:37:50 LMC-034538 UserEventAgent[14]: Captive: en0: Not probing 'Gumdrop-Motorola' (protected network)
    Sep 18 20:37:50 LMC-034538 configd[20]: network changed: v4(en0!:192.168.0.15) DNS Proxy SMB
    Sep 18 20:37:51 LMC-034538 kernel[0]: (default pager): [KERNEL]: ps_select_segment - send HI_WAT_ALERT
    Sep 18 20:37:51 LMC-034538 kernel[0]: macx_swapon SUCCESS
    Sep 18 20:37:53 LMC-034538 kernel[0]: hibernate_alloc_pages act 205305, inact 278633, anon 174076, throt 0, spec 291721, wire 134467, wireinit 153798
    Sep 18 20:37:53 LMC-034538 kernel[0]: hibernate_setup(0) took 13830 ms
    Sep 18 20:37:53 LMC-034538 kernel[0]: sizeof(IOHibernateImageHeader) == 512
    Sep 18 20:37:53 LMC-034538 kernel[0]: kern_open_file_for_direct_io(-536870181) took 0 ms
    Sep 18 20:37:53 LMC-034538 kernel[0]: error 0xe00002db opening hibernation file
    Sep 18 20:37:53 LMC-034538 kernel[0]: IOPolledFileOpen(e00002db)
    Sep 18 20:37:53 LMC-034538 kernel[0]: hibernate file close due timeout
    Sep 18 20:37:53 LMC-034538 kernel[0]: AppleCamIn::powerStateWillChangeTo - root-domain power state = 0x00000002 (flags=0x00000004)
    Sep 18 20:37:54 LMC-034538 kernel[0]: en0: BSSID changed to 74:31:70:6d:14:2b
    Sep 18 20:37:54 LMC-034538 kernel[0]: wlEvent: en0 en0 Link DOWN virtIf = 0
    Sep 18 20:37:54 LMC-034538 kernel[0]: AirPort: Link Down on en0. Reason 8 (Disassociated because station leaving).
    Sep 18 20:37:54 LMC-034538 kernel[0]: en0::IO80211Interface::postMessage bssid changed
    Sep 18 20:37:54 LMC-034538 kernel[0]: IOThunderboltSwitch<0xffffff80260c3000>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 11 unplug = 0
    Sep 18 20:37:55 LMC-034538 kernel[0]: AppleThunderboltNHIType2::waitForOk2Go2Sx - retries = 2
    Sep 18 20:37:56 LMC-034538 hidd[79]: MultitouchHID: device bootloaded
    Sep 18 20:37:56 LMC-034538 kernel[0]: sleep
    Sep 18 20:37:56 LMC-034538 kernel[0]: Wake reason: ?
    Sep 18 20:37:56 LMC-034538 kernel[0]: 4995.563125: AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake
    Sep 18 20:37:56 LMC-034538 kernel[0]: AppleCamIn::powerStateWillChangeTo - root-domain power state = 0x00000003 (flags=0x00000002)
    This all seems to loop until the battery drains completely.  Any Thoughts?

    I have the exact same problem. I just installed Mavericks three days ago and I'm having battery drain when the lid is closed.
    Does anybody have a solution for this problem ?
    Here are the logs :
    Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: Wake reason: ?
    Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340
    Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: AppleCamIn::wakeEventHandlerThread
    Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: Previous Sleep Cause: 5
    Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: AppleHSSPIController::HandleMessage Device Wake by Host
    Oct 24 19:33:26 Yassines-MacBook-Air.local hidd[71]: MultitouchHID: device bootloaded
    Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: IOThunderboltSwitch<0xffffff80263b0600>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 11 unplug = 0
    Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: IOThunderboltSwitch<0xffffff80263b0600>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 12 unplug = 0
    Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: TBT W (2): 0x0100 [x]
    Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: ARPT: 16306.189738: si_survive_perst_war: bar0win before 18003000, bar0win after 18001000
    Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: ARPT: 16306.253606: AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake
    Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340
    Oct 24 19:33:26 Yassines-MacBook-Air kernel[0]: AppleCamIn::wakeEventHandlerThread
    Oct 24 19:33:31 Yassines-MacBook-Air kernel[0]: AppleCamIn::handleWakeEvent_gated
    Oct 24 19:33:55 --- last message repeated 1 time ---
    Oct 24 19:33:55 Yassines-MacBook-Air kernel[0]: ARPT: 16335.293657: AirPort_Brcm43xx::powerChange: System Sleep
    Oct 24 19:33:55 Yassines-MacBook-Air kernel[0]: ARPT: 16335.293664: wl0: powerChange: *** BONJOUR/MDNS OFFLOADS ARE NOT RUNNING.
    Oct 24 19:33:55 Yassines-MacBook-Air kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340
    Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: hibernate image path: /var/vm/sleepimage
    Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: efi pagecount 63
    Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: hibernate_page_list_setall(preflight 1) start 0xffffff80e615c000, 0xffffff80e619c000
    Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: hibernate_page_list_setall time: 254 ms
    Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: pages 721153, wire 140975, act 184323, inact 371784, cleaned 0 spec 82, zf 11, throt 0, compr 19760, xpmapped 516000
    Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: could discard act 624 inact 394 purgeable 1214 spec 1986 cleaned 0
    Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: hibernate_page_list_setall preflight pageCount 140975 est comp 73 setfile 453065912 min 1073741824
    Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: [0x120e0f8000, 0x40000000]
    Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: [0x0, 0x0]
    Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: kern_open_file_for_direct_io(0) took 6 ms
    Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: Opened file /var/vm/sleepimage, size 1073741824, partition base 0x0, maxio 2000000 ssd 1
    Oct 24 19:33:56 Yassines-MacBook-Air kernel[0]: hibernate image major 1, minor 0, blocksize 4096, pollers 5
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: IOThunderboltSwitch<0xffffff80263b0600>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 11 unplug = 0
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: IOThunderboltSwitch<0xffffff80263b0600>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 12 unplug = 0
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: vm_compressor_flush - starting
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: vm_compressor_flush completed - took 833 msecs
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_flush_memory: buffer_cache_gc freed up 138 wired pages
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_alloc_pages act 146027, inact 372178, anon 45, throt 0, spec 2068, wire 155595, wireinit 146087
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_setup(0) took 1250 ms
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275385: scanparams:
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275388:   flags 0
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275391:   active_time 0, passive_time 0
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275393:   scan_start_delay 0
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275395:   scan_cycle_idle_rest_time 0, scan_cycle_idle_rest_time_multiplier 0
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275398:   max_scan_cycles 0, max_rest_time 0
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275401: Scan Channels (0): None
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275403: SSID (0): None
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275405: SSID count = 0
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: ARPT: 16337.275408: wl0: leaveModulePoweredForOffloads: Wi-Fi will turn off.
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340
    Oct 24 19:33:58 Yassines-MacBook-Air kernel[0]: AppleThunderboltNHIType2::waitForOk2Go2Sx - retries = 2
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_page_list_setall(preflight 0) start 0xffffff80e615c000, 0xffffff80e619c000
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_teardown started
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_teardown: wired_pages 156080, free_pages 1408942, active_pages 144140, inactive_pages 371783, speculative_pages 77, cleaned_pages 0, compressor_pages 79
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_teardown_pmap_structs done: last_valid_compact_indx 158196
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_teardown: mark_as_unneeded_pages 4096, 23776, 18711
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_teardown completed - discarded 46583
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_page_list_setall time: 462 ms
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: pages 614690, wire 94338, act 144140, inact 371783, cleaned 0 spec 77, zf 0, throt 0, compr 79, xpmapped 516000
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: did discard act 673 inact 395 purgeable 1214 spec 1991 cleaned 0
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_page_list_setall found pageCount 610417
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: IOHibernatePollerOpen, ml_get_interrupts_enabled 0
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: IOHibernatePollerOpen(0)
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: encryptStart 14000
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: bitmap_size 0x3f908, previewSize 0x69e4e0, writing 608390 pages @ 0x6f1de8
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: encryptEnd 5b9c600
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: image1Size 0x95a9000, encryptStart1 0x14000, End1 0x5b9c600
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: encryptStart 95a9000
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: PMStats: Hibernate write took 4939 ms
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: all time: 4939 ms, comp bytes: 1368731648 time: 1634 ms 798 Mb/s, crypt bytes: 1012790784 time: 2683 ms 359 Mb/s,
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: image 0 (0%), uncompressed 1368727552 (334162), compressed 1063677328 (77%), sum1 80d4e18b, sum2 44bf99d7
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: zeroPageCount 20455, wiredPagesEncrypted 58961, wiredPagesClear 33482, dirtyPagesEncrypted 241731
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_write_image done(e00002e8)
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: sleep
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_rebuild started
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_rebuild_pmap_structs done: last_valid_compact_indx 158196
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: hibernate_rebuild completed - took 84 msecs
    Oct 24 19:34:05 Yassines-MacBook-Air kernel[0]: Wake reason: ?

  • Hi, I am having trouble MacBook Air crashing since Yosemite upgrade. I ran an Etresoft check but I don't know what it means... my system runs slowly and crashes. I have to force shutdown. Sometimes screen is black for a split second b/w webmail pages

    Hello,
    I am having trouble with my MacBook Air 13 inch June 2012 MacBook Air5, 2 4GB RAM  details below in Etresoft report. I recently upgraded to Yosemite and am having system trouble. My computer crashes and I have to force quit to restart. When using webmail there is a black screen for a split second between pages. This did not happen before. I am worried that it is not running properly and perhaps I need to revert to the previous operating system. I only have a MacBook Air and no need to share images between a tablet or phone so I did not need the new photo sharing software of Yosemite. I wonder if I don't have enough RAM to run it? I did not run time machine before I made the upgrade as I did not realise the significance of an upgrade as not very Mac literate. Any advice on whether my system is in danger... most appreciated! I am writing a book and making a back up but this machine is my lifeline and my work is conducted through it. It ran perfectly before... the Yosemite upgrade has perhaps highlighted some problems and it has unnerved me!
    Thanks ever so much for your advice!
    Lillibet
    EtreCheck version: 2.2 (132)
    Report generated 5/2/15, 9:53 PM
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Air (13-inch, Mid 2012) (Technical Specifications)
        MacBook Air - model: MacBookAir5,2
        1 1.8 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Not upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en0: 802.11 a/b/g/n
        Battery: Health = Normal - Cycle count = 694 - SN = D86218700K2DKRNAF
    Video Information: ℹ️
        Intel HD Graphics 4000
            Color LCD 1440 x 900
    System Software: ℹ️
        OS X 10.10.3 (14D136) - Time since boot: 0:22:41
    Disk Information: ℹ️
        APPLE SSD SM256E disk0 : (251 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 249.77 GB (167.35 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 250.14 GB Online
    USB Information: ℹ️
        Apple, Inc. Keyboard Hub
            Mitsumi Electric Apple Optical USB Mouse
            Apple Inc. Apple Keyboard
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Internal Memory Card Reader
        Apple Inc. Apple Internal Keyboard / Trackpad
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Applications/WD +TURBO Installer.app
        [not loaded]    com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Click for support]
        [not loaded]    com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Click for support]
        [not loaded]    com.wdc.driver.USB-64HP (1.0.3) [Click for support]
        [not loaded]    com.wdc.driver.USBHP (1.0.14) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Click for support]
        [loaded]    com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Click for support]
    Problem System Launch Daemons: ℹ️
        [failed]    com.apple.mtrecorder.plist
    Launch Agents: ℹ️
        [running]    com.mcafee.menulet.plist [Click for support]
        [running]    com.mcafee.reporter.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    Launch Daemons: ℹ️
        [running]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [failed]    com.apple.spirecorder.plist
        [running]    com.mcafee.ssm.Eupdate.plist [Click for support]
        [running]    com.mcafee.ssm.ScanManager.plist [Click for support]
        [running]    com.mcafee.virusscan.fmpd.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Dropbox    Application  (/Applications/Dropbox.app)
        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
        EvernoteHelper    Application  (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
        TouchP-150M    Application  (/Applications/Canon P-150M/TouchP-150M.app)
        iPhoto    Application  (/Applications/iPhoto.app)
        WDDriveUtilityHelper    Application  (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
        WDSecurityHelper    Application  (/Applications/WD Security.app/Contents/WDSecurityHelper.app)
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
        AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        JavaAppletPlugin: Version: Java 8 Update 45 Check version
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        FUSE for OS X (OSXFUSE)  [Click for support]
        Java  [Click for support]
        MacFUSE  [Click for support]
        NTFS-3G  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: ON
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 249.77 GB Disk used: 82.42 GB
        Destinations:
            My Passport Edge for Mac [Local]
            Total size: 499.94 GB
            Total number of backups: 27
            Oldest backup: 2013-01-31 21:15:26 +0000
            Last backup: 2015-05-02 11:33:09 +0000
            Size of backup disk: Adequate
                Backup size 499.94 GB > (Disk used 82.42 GB X 3)
    Top Processes by CPU: ℹ️
             6%    WindowServer
             3%    fontd
             2%    VShieldScanManager
             0%    taskgated
             0%    notifyd
    Top Processes by Memory: ℹ️
        745 MB    Google Chrome Helper(8)
        439 MB    kernel_task
        246 MB    VShieldScanner(3)
        160 MB    Google Chrome
        127 MB    Finder
    Virtual Memory Information: ℹ️
        130 MB    Free RAM
        3.87 GB    Used RAM
        0 B    Swap Used
    Diagnostics Information: ℹ️
        May 2, 2015, 09:30:08 PM    Self test - passed
        May 2, 2015, 08:52:59 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-02-205259_[red acted].crash
        May 2, 2015, 09:28:53 AM    /Library/Logs/DiagnosticReports/backupd_2015-05-02-092853_[redacted].cpu_resour ce.diag [Click for details]
        May 1, 2015, 05:45:24 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/EvernoteHelper_2015-05-01-1745 24_[redacted].crash
        May 1, 2015, 05:38:54 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173854_[redacted].crash
        May 1, 2015, 05:38:43 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173843_[redacted].crash
        May 1, 2015, 05:38:32 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173832_[redacted].crash
        May 1, 2015, 05:38:27 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173827_[redacted].crash
        May 1, 2015, 05:38:10 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173810_[redacted].crash
        May 1, 2015, 05:38:00 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173800_[redacted].crash
        May 1, 2015, 05:37:49 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173749_[redacted].crash
        May 1, 2015, 05:37:38 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173738_[redacted].crash
        May 1, 2015, 05:37:27 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173727_[redacted].crash
        May 1, 2015, 05:37:22 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173722_[redacted].crash
        May 1, 2015, 05:37:06 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173706_[redacted].crash
        May 1, 2015, 05:36:55 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173655_[redacted].crash
        May 1, 2015, 05:36:44 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173644_[redacted].crash
        May 1, 2015, 05:36:33 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173633_[redacted].crash
        May 1, 2015, 05:36:22 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173622_[redacted].crash
        May 1, 2015, 05:36:17 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173617_[redacted].crash
        May 1, 2015, 05:36:01 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173601_[redacted].crash
        May 1, 2015, 05:35:50 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173550_[redacted].crash
        May 1, 2015, 05:35:39 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173539_[redacted].crash
        May 1, 2015, 05:35:28 PM    /Library/Logs/DiagnosticReports/mds_2015-05-01-173528_[redacted].crash
        May 1, 2015, 05:20:29 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-01-172029_[red acted].crash
        May 1, 2015, 04:55:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-01-165505_[red acted].crash
        May 1, 2015, 02:53:58 PM    /Library/Logs/DiagnosticReports/sharingd_2015-05-01-145358_[redacted].crash
        Apr 20, 2015, 09:31:20 PM    /Library/Logs/DiagnosticReports/Kernel_2015-04-20-213120_[redacted].panic [Click for details]

    When you have kernel panics, the pertinent information is in the panic report.
    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    In the Console window, select
              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar.
    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
    Please don’t post other kinds of diagnostic report.
    I know the report is long, maybe several hundred lines. Please post all of it anyway.

  • Can I use my macbook air to view video from my camcorder

    I have a Panasonic HDC S9 HD digital vide camera, which has a mini HDMI port to coonect to an external monitor to view playback directly from the camera
    I have a Macbook Air 13" bought 5 months ago
    I have bought a thunderbolt to HDMI cable and have used that to connect the Air to the video camera via HDMI
    But I dont see how to see the playback from the camera on the air.
    Any ideas?
    I am hoping that I am not about to be told that the Air will only export video via the thunderbolt port and will not allow video IN to show on the Air screen... please help?
    Many thanks

    Thanks SP
    But I need to do something more immediate than that.
    One of the things my partner does is to advise her clients on their presentation skills. So she wants to video them doing a presnettation to her, and then immediatley play it back so they can both look at it whilst she critiques it.
    There is no time to transfer video files and move between aplications.
    If we connect the video camer via HDMI to the TV, we can play back clips on the TV directly from the camera - no need for data transfers
    What I want to do is use the Air as the TV monitor for this playback so she can do this on client site in any room with her own equipment - not needing a TV
    I had hoped that buying the thunderbolt to HDMI lead would enable the Air to act as the out put monitor
    But I cannot see how to get that to work

  • The NEW MACBOOK AIR ***** PLZ SOMEONE HELP ME GET THIS ACROSS TO SOMEONE AT APPLE

    Hi,
    My Name is Essa and i live in Bahrain. I fell in love wih apple ever since i bought a macbook in 2005. The laptop (which im using now) has been with me for over 6 years. Not only i was happy with my product, i purchased more products, such as 3 iphones, all for me, a ipod nano the new one with the touch screen and the first edition of the iPad. I have never had a problem and everytime i would tell my friends if they needed a laptop to get a mac and be safe with it. I decided in august to get the new macbook air. The problem after a few months of using it, it started to act up. By act up i mean everytime i start it up the computer would freeze on the welcome screen and the arrow would be stuck in the top corner, and after several times of trying to start it up it just kept giving me that (PING) sound and would not load. I took it to the sale agent here in bahrain. They are called Apple Center. They were extremly nice, and worked on my laptop and they came back to me and said that there was an error with your logic board and it will take 4 weeks to fix it, as they had to recieve the parts form the states. I gladly gave them my laptop and waited for 4 weeks, keep in mind that i still used my old macbook in 2005 and it was stable as the day i bought it. After 4 weeks of waiting they said we have fixed the problem, and he showed me that the laptop was working fine. I closed the top keeping it on sleep mode. When i got home i realized that the same problem exisited that when the operating system loads up the cursor is stuck in the top left corner and mouse pad and keyboard were not working. After several times of shutting down the laptop and starting it up again i ended up with the same result. It kept giving me that (PING) sound and wouldnt load. I will be taking my laptop in on monday morning again and im assuming i will be waiting for another 4 weeks maybe more. Could you please explain to me what happened to Apple? What has made your company start producing laptop that were as crappy a windows based computers. The reason i switched over is because i found the stability is outstanding and nothing could go wrong. Plus the old laptop which im sending the messege from is my old macbook. It is still good, and doesnt crash. So why did i just spend over 1,500 dollars for a laptop that died after 3 months of purchase? I dont know how well apple takes care of their international customers, but to be honest i am fairly dissapointed with this product, and i wish that i didnt buy the new macbook air and just stuck with the old one. Please if anyone reads this msg and is able to help me in anyway to send it across i would greatly appreciate it. I will be posting my phone number at the bottom hopping for a call from apple.
    For those who read this and help i owe you a lot, if I dont get any replies or a responce from them im sure that i am screaming into a black hole and that apple really do not care about their customers and instead of winning i would just choose a different product from now on.
    Regards,
    Essa Al Alawi
    Hoping for someone to answer me back
    < Contact Info Edited By Host >

    El3ees wrote:
    I will be taking my laptop in on monday morning again and im assuming i will be waiting for another 4 weeks maybe more.
    Don't take your laptop back. Find out the number for Apple Care in your part of the world and call them. Tell your story to them. If the person on the phone can't help you, ask for their supervisor. Keep asking for supervisors until you get exactly what you want to get. If that mean you want to get the problem fixed without having the computer gone for four weeks, then keep asking for supervisors till you get someone who can do that for you.
    Be prepared to be on the phone for a while, so arrange a speaker phone, water to hand etc. Be patient.
    As for "crappy computers"--my MBA has worked flawlessly since the day I got it. As good if not better than any Apple laptop I've ever had, and I've had several.This is the thing though, there is a percentage of failure rate that occurs in electronics. It occurs whether we're talking about televison sets or toasters. If it's electric, it has that failure rate. Now sometimes a thing will be bad and in that case the word gets out and everyone knows that particular electronic has surpassed the normal failure percentage. The Airs, however, have not done that. Their reputation, so far, has been incredibly solid and good. So you can assume that you, unfortunately, got one out of that small percentage of electronics that have an issue.
    Laptops, let us remember, are doing a lot in a very small area. A lot can go wrong, and it's pretty amazing how many don't, especially given how many are made and sold. Sometimes we get the bad apple in the barrel, it doesn' t mean that the company making it has gone down hill. We hope the manager of the store, or the company, or someone will do right by us. If they don't, then we need to make sure they do. Keep asking for upper management till you get what you want.

  • MacBook Air can't connect to external display

    2 months ago I bought a Thunderbolt to VGA adapter and its working normally, then after 2 weeks its stopped working. I plugged the adapter in and the VGA cable then the built-in display fades to black (nothing is happening on my external display at all) and it fades back to normal, so it knows that I'm connecting something. I've tried this with all my TVs in the house, no luck. And the screen always does that when I'm trying to connect it and disconnect it.
    So today I bought an HDMI and a Thunderbolt to HDMI adapter, it doesn't work, it acts the same!
    It fades to black when I connect the HDMI cable, then it fades back to normal! even when I disconnect the cable
    I tried resetting SMC & NVRAM/PRAM, the mac is on, it isn't sleeping, i already tried pressing Detect displays in the Displays settings and it doesn't fix anything.
    Running on OSX Yesomite 10.10.2
    MacBook Air (13-inch, Early 2014 , 1440 x 900)
    1.4 GHz Intel Core i5
    4 GB 1600 MHz DDR3
    Intel HD Graphics 5000 1536 MB

    Hello lolthisnameisnttaken,
    Based on your post it seems you're having an issue with an external display. The following article may help you find a solution:
    Apple computers: Troubleshooting issues with video on internal or external displays - Apple Support
    Thank you for contributing to Apple Support Communities.
    Cheers,
    Bobby_D

  • Just outside of my warranty and my Macbook Air is faulty! Help!

    Hi all,
    Just wanted to know if anyone is or was in the same boat and if there was any options open to me here without forking out for expensive repair costs.
    Macbook Air purchased November 2010. 11 inch 4 Gig model. Mac OS X 10.6.8.
    My Problem... (LCD Display Faulty)
    1st Problem: Been absolutely perfect until about 4 weeks ago. First I noticed a few small red dot's appearing on the left of the screen, as far as the screen will go which only apear on darker colours. These red pixel dots only appear after the Macbook has been on for about 20 minutes or so. They will dissapear when you close and re open the lid but then will re appear 20 minutes later. The longer you use it the worse these red pixel dots get and they even start flashing. This has got worse over the last 4 weeks.
    2nd Problem: I have just noticed after these red dots the right side of the screen is a slightly darker shade than the left side. Split exactly in the middle of the screen. Noticed this on boot up last week and is particuary noticable on blue and grey coloured screens. Eaxactly the same problem as these guys had here https://discussions.apple.com/thread/2791453?start=0&tstart=0
    What I did...
    Tried reinstalling software etc which didnt rectify anything so I booked an Apple Genius Bar appointment today at 12:20 at the Apple Store in Birmingham (Bull Ring). The genius confirmed this was a faulty screen and it would have to be replaced.
    One Problem... My Warranty ran out November 8th. Just under 2 months over the warranty. Guess what... They said they would not replace it and I would have to pay just under £400 to get it fixed. They were not prepared to help in any way.
    I expect a £1200 laptop to last longer than 14 months without developing a fault and even if it did at that price I certainly would be expecting the retailer/manufacturer to repair free of charge especially when they have confirmed it is a manufacturer fault. A £300 Asus Notebook then I wouldnt mind.
    I quoted Sales of Goods act to the Manager in the store and she said the Sales of Goods act doesnt apply because it has to be reported within 12 months and Im only covered for up to 6 years if the fault was reported within 12 months.
    HELP... Advice?
    Has anyone had experience with out of warranty repairs? Has anyone any advice? (Forget the buy the extended warranty wise cracks) I can't afford to buy warranties on every electrical item I purchase for my houshold.
    This Macbook is less than 60 days out of its warranty is there anything I could do? Or even any simple repair solutions? Tried the stuck pixel fixes which didn't work.
    Many thanks in advance.
    Joe.

    Thanks Allan,
    Allen to be honest after visiting the apple store today I was hoping to get some sort of compremise. Like I pay for the labour or something hoping to be around £100ish but no. I had a grinch. She was not prepared to help in any way....
    I have onother Apple store in Sollihul. I could pay them a visit I supose. There all like 30 miles away though and a 60mile round trip like the one I have had today has drained my energy!
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  • MacBook Air Kernel Panic after boot

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    Anonymous UUID:       822928AA-C76A-7362-4EB2-ECDD102C1268
    Wed Nov 27 22:41:55 2013
    panic(cpu 0 caller 0xffffff8027ab8371): "!pageList phys_addr"@/SourceCache/xnu/xnu-2422.1.72/iokit/Kernel/IOMemoryDescriptor.cpp:1 490
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80a724b7f0 : 0xffffff8027622f69
    0xffffff80a724b870 : 0xffffff8027ab8371
    0xffffff80a724b910 : 0xffffff8027ab860d
    0xffffff80a724ba10 : 0xffffff8027ab7908
    0xffffff80a724ba50 : 0xffffff7fa7d67b9d
    0xffffff80a724baa0 : 0xffffff7fa7d66207
    0xffffff80a724baf0 : 0xffffff8027acd6dd
    0xffffff80a724bb50 : 0xffffff8027aae4b3
    0xffffff80a724bbb0 : 0xffffff7fa7d66aec
    0xffffff80a724bbf0 : 0xffffff8027acb28f
    0xffffff80a724bd40 : 0xffffff80276b6008
    0xffffff80a724be50 : 0xffffff8027626bb1
    0xffffff80a724be80 : 0xffffff80276139b5
    0xffffff80a724bef0 : 0xffffff802761e003
    0xffffff80a724bf70 : 0xffffff80276c921d
    0xffffff80a724bfb0 : 0xffffff80276f3e26
          Kernel Extensions in backtrace:
             com.apple.iokit.IOHIDFamily(2.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffffff 7fa7d65000->0xffffff7fa7dd6fff
                dependency: com.apple.driver.AppleFDEKeyStore(28.30)[558B2575-5197-3C4C-BAD2-8CB465638FA8]@ 0xffffff7fa7d5a000
    BSD process name corresponding to current thread: RzCoreEngine
    Mac OS version:
    13A603
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide:     0x0000000027400000
    Kernel text base: 0xffffff8027600000
    System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)
    System uptime in nanoseconds: 205097922817
    last loaded kext at 16375734553: com.apple.driver.AppleBluetoothHIDKeyboard          170.15 (addr 0xffffff7fa90f1000, size 24576)
    last unloaded kext at 104095362221: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7fa9365000, size 8192)
    loaded kexts:
    com.logmein.hamachi          1.0
    com.eltima.ElmediaPlayer.kext          1.58
    com.razer.common.razerhid          8.38
    com.apple.driver.AudioAUUC          1.60
    com.apple.filesystems.autofs          3.0
    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.driver.AGPM          100.14.11
    com.apple.driver.ApplePlatformEnabler          2.0.9d1
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleHDA          2.5.2fc2
    com.apple.driver.AppleMikeyDriver          2.5.2fc2
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleHWAccess          1
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.driver.AppleThunderboltIP          1.0.10
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleBacklight          170.3.5
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.AppleIntelHD4000Graphics          8.1.8
    com.apple.driver.AppleIntelFramebufferCapri          8.1.8
    com.apple.driver.AppleUSBTCButtons          240.2
    com.apple.driver.AppleUSBTCKeyboard          240.2
    com.apple.driver.AppleUSBCardReader          3.3.5
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.XsanFilter          404
    com.apple.driver.AppleUSBHub          650.4.4
    com.apple.iokit.IOAHCIBlockStorage          2.4.0
    com.apple.driver.AirPort.Brcm4331          700.20.22
    com.apple.driver.AppleAHCIPort          2.9.5
    com.apple.driver.AppleUSBEHCI          650.4.1
    com.apple.driver.AppleUSBXHCI          650.4.3
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          2.0
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
    com.apple.driver.AppleBluetoothHIDKeyboard          170.15
    com.apple.driver.AppleHIDKeyboard          170.15
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.driver.DspFuncLib          2.5.2fc2
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.4fc11
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.driver.AppleHDAController          2.5.2fc2
    com.apple.iokit.IOHDAFamily          2.5.2fc2
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.AppleSMC          3.1.6d1
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.driver.IOPlatformPluginFamily          5.5.1d27
    com.apple.iokit.IOSurface          91
    com.apple.iokit.IONDRVSupport          2.3.6
    com.apple.iokit.IOAcceleratorFamily2          98.7.1
    com.apple.AppleGraphicsDeviceControl          3.4.12
    com.apple.iokit.IOGraphicsFamily          2.3.6
    com.apple.driver.AppleUSBMultitouch          240.6
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0
    com.apple.iokit.IOUSBMassStorageClass          3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
    com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0
    com.apple.driver.IOBluetoothHIDDriver          4.2.0f6
    com.apple.iokit.IOBluetoothFamily          4.2.0f6
    com.apple.iokit.IOUSBHIDDriver          650.4.4
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.driver.AppleUSBComposite          650.4.0
    com.apple.driver.AppleThunderboltNHI          1.9.2
    com.apple.iokit.IOThunderboltFamily          2.8.5
    com.apple.iokit.IOUSBUserClient          650.4.4
    com.apple.iokit.IO80211Family          600.34
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOAHCIFamily          2.6.0
    com.apple.iokit.IOUSBFamily          650.4.4
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.10
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          21
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.pthread          1
    com.apple.kec.corecrypto          1.0
    Model: MacBookAir5,2, BootROM MBA51.00EF.B02, 2 processors, Intel Core i5, 1.8 GHz, 4 GB, SMC 2.5f9
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD TS128E, 121.33 GB
    USB Device: Razer Mamba Charging dock
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Air, Apple Inc., 23.4
    Please help me solve my problem! This has only happened recently after my update to Mavericks.

    Any or all of the following third-party system modifications may be contributing to the problem:
    Hamachi
    Elmedia Player
    Razer mouse driver
    If the panic is recurrent, I suggest you check that all are up to date, and if they are, uninstall them, one at a time, according to the developers' instructions, to see whether you can determine which is at fault. A conflict between modifications may be involved. Reboot and test after each uninstallation.
    Back up all data before making any changes.

  • MacBook Air heats up quickly, is slow, freezes

    Hi there.
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    Problem description:
    MacBook Air CPU gets pegged with seemingly little stress
    EtreCheck version: 2.0.6 (91)
    Report generated October 20, 2014 at 5:03:04 PM PDT
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      MacBook Air (11-inch, Mid 2012) (Verified)
      MacBook Air - model: MacBookAir5,1
      1 2 GHz Intel Core i7 CPU: 2-core
      8 GB RAM Not upgradeable
      BANK 0/DIMM0
      4 GB DDR3 1600 MHz ok
      BANK 1/DIMM0
      4 GB DDR3 1600 MHz ok
      Bluetooth: Good - Handoff/Airdrop2 supported
      Wireless:  en0: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 4000 -
      Color LCD 1366 x 768
    System Software: ℹ️
      OS X 10.9.5 (13F34) - Uptime: 0:17:50
    Disk Information: ℹ️
      APPLE SSD SM256E disk0 : (251 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 250.14 GB (59.96 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM20702 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
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      /Applications/Utilities/DiskWarrior.app
      [not loaded] com.alsoft.Preview (4.1.1) Support
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      [not loaded] com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6) Support
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      [not loaded] com.kensington.trackballworks.driver (1.1.0) Support
      [not loaded] com.leapfrog.driver.LfConnectDriver (6780) Support
      [not loaded] com.sierrawireless.driver.SierraSupport (1.4.5) Support
      [not loaded] com.sierrawireless.driver.SierraSupportKicker (1.4.5) Support
      [not loaded] com.sierrawireless.driver.SierraSwitch (1.2.0) Support
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      HP IO: Path: /Library/StartupItems/HP IO
      OnDemand: Path: /Library/StartupItems/OnDemand
      ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter
      ParallelsTransporter: Path: /Library/StartupItems/ParallelsTransporter
      QuickBackStartupItem: Path: /Library/StartupItems/QuickBackStartupItem
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      [failed] com.apple.AOSNotificationOSX.plist
      [failed] com.apple.softwareupdated.plist
      [failed] com.apple.wdhelper.plist
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      [loaded] com.adobe.CS4ServiceManager.plist Support
      [running] com.bitdefender.antivirusformac.plist Support
      [running] com.bjango.istatmenusagent.plist Support
      [running] com.bjango.istatmenusnotifications.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
      [invalid?] com.parallels.desktop.launch.plist Support
      [not loaded] com.teamviewer.teamviewer.plist Support
      [not loaded] com.teamviewer.teamviewer_desktop.plist Support
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      [loaded] com.adobe.fpsaud.plist Support
      [invalid?] com.adobe.versioncueCS4.plist Support
      [failed] com.apple.qmaster.qmasterd.plist
      [not loaded] com.barebones.textwrangler.plist Support
      [loaded] com.bitdefender.AuthHelperTool.plist Support
      [loaded] com.bitdefender.upgrade.plist Support
      [running] com.bjango.istatmenusdaemon.plist Support
      [loaded] com.bombich.ccc.plist Support
      [loaded] com.google.keystone.daemon.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
      [loaded] com.oracle.java.JavaUpdateHelper.plist Support
      [invalid?] com.parallels.desktop.launchdaemon.plist Support
      [not loaded] com.sierrawireless.SierraReset.plist Support
      [invalid?] com.sierrawireless.SierraSerial.plist Support
      [running] com.sierrawireless.SWoCMon.plist Support
      [invalid?] com.SoftwareSecure.Canberra.plist Support
      [not loaded] com.teamviewer.teamviewer_service.plist Support
      [loaded] net.sourceforge.MonolingualHelper.plist Support
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      [running] com.pia.pia_manager.plist Support
      [invalid?] com.skype.c2c_service.plist Support
      [loaded] com.valvesoftware.steamclean.plist Support
      [running] ws.agile.1PasswordAgent.plist Support
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      o1dbrowserplugin: Version: 5.4.2.18903 Support
      Unity Web Player: Version: UnityPlayer version 4.5.0f6 - SDK 10.6 Support
      Default Browser: Version: 537 - SDK 10.9
      Flip4Mac WMV Plugin: Version: 2.3.3.3 Support
      OfficeLiveBrowserPlugin: Version: 12.3.1 Support
      RealPlayer Plugin: Version: Unknown
      Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.3
      googletalkbrowserplugin: Version: 5.4.2.18903 Support
      iPhotoPhotocast: Version: 7.0 - SDK 10.8
      AdobePDFViewer: Version: 9.3.2 Support
      SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
      JavaAppletPlugin: Version: Java 7 Update 67 Check version
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      CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
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      SafariRestore (Disabled)
      GMail Counter (Disabled)
      The New York Times (Disabled)
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      ClickToPlugin (Disabled)
      Twitter for Safari (Disabled)
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      DVCPROHDAudio: Version: 1.3.2
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      AppTrap  Support
      Flash Player  Support
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      MacFUSE  Support
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      Auto backup: NO - Auto backup turned off
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      Destinations:
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      Total number of backups: 2
      Oldest backup: 2014-10-20 21:11:36 +0000
      Last backup: 2014-10-20 22:14:10 +0000
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          41% BDLDaemon
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      52 MB BDLDaemon
      34 MB SystemUIServer
      31 MB Airmail
      21 MB mds_stores
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      1.47 GB Active RAM
      1.47 GB Inactive RAM
      1.20 GB Wired RAM
      573 MB Page-ins
      10 MB Page-outs

    As per your EtreCheck info, BitDefender is using 42% of CPU resources.
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  • MacBook Air compatible with Acer S232HL 23 inch wide?

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