My Macbook Air just shows the lit screen with nothing on it. The mouse does not respond. Nor does the screen change. How can I reset to get the Air working again. 2012 model with the latest software updates.
My Macbook Air is totally unresposive once it is turned on. It has 256 GB of flash memory. No mouse cursor; the keyboard has no effect. Running the battery down and then plugging in does not fix this. What can I do to get the Air back?
Have you tried to recover your Mac?
Boot and hold Cmd-R until the recovery screen appears. Follow the prompts. This will reinstall everything over the internet - you do not need any installation media.
You do have a backup of your data, right?
Similar Messages
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Just please explain to me what i need to do to get it back working.
Connect your iPad to iTunes on your computer...
See Here
http://www.apple.com/support/ipad/
You may also want to spend a minute or two here...
iPad User Guide iOS 5
http://manuals.info.apple.com/en_US/ipad_user_guide.pdf -
We are in indonesia travelling and after downloading and installing Yosemite, on our next restart the screen went black and responds to nothing. Tried to reboot (shift key) in safe mode after first crashing the system but nothing responds except for the opening chime. Toal disaster so any help will be greatly appreciated. Judging by the comments I have read, Yosemite seems to have many issues for us to look forward to, if and when we can bring back the Mac Book Pro to life.
See if you can boot into the Recovery volume (boot with the Command + R keys held down). There you can reinstall the system.
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I reinstalled iPhoto on my MacBook Pro. It opens, but only shows the loading bars and does not allow me to add pictures. How can I fix this?
Mac 101: File Sharing
Mac OS X 10.7 Help: Transfer files between two Mac computers
Mac OS X 10.7 Help: Set up a Windows computer to share files with Mac users
Mac OS X 10.7 Help: Use iDisk to share files
Mac OS X: Sharing your files with non-Apple computers
How to share a Mac's files with a PC and vice versa. -
I've downloaded iTunes 12.0.1.26 3 times after the update and it still doesn't work! Every time i start it up it comes up not responding, why is this happening? how can it be fixed? I currently cannot use iTunes!!!!!!
Hey High Socks,
Thanks for the question. If I understand correctly, iTunes isn't working when you try to launch it. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario -
Hi. I have this situation: iphone 5s freezes and does not respond. connect to itunes to restore it, but there says that I should turn off search by icloud in the settings of cellphone. but if the phone freezes?? what to do?? help me please!! Thanks advanced!!
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support. -
I don't remember the answers to my Apple ID Security Questions and I do not have a rescue e-mail. How do I reset or get the security answers?
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
I uninstalled Flash Builder 4.7 using the uninstall app. I'd like to re-install the app, but Creative Cloud says it's up-to-date, even though it does not exist anymore on my computer. How can I re-dowload it?
CC desktop lists applications as "Up to Date" when not installed
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html -
The name and the root of the hard drive change, how can i reset it?
the name and the root of the hard drive change, how can i reset it?
That sort of thing doesn't happen automatically,. Someone had to change it. Just rename it anything you like. Right click on it and select Get Info then in the Name and Extension are name what you like.
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Got asked 3 security questions and i have forgotten the answers how do i reset or get it to work????? HELP
Contact iTunes Support:
http://apple.com/support/itunes/contact/ -
How can I reset my password if I no longer have access to the email account on file and cannot remember the answers to the security questions?
Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to call/email apple support, they will guide you through the process of resetting your security questions.
http://support.apple.com/kb/HE57 -
Bought used iphone 4 at xmas all fine until update for ios 6.1 came up and i hit install. Now all i get is flashing logo. know nothing bout tech...im old.lol tried hookin up to computer and it went to dfu mode but then flashing logo happening again. Dont know if phone is jailbroken? has cydia store on it. How can i get reset or get it to work again?? Help!!
Apple will not touch a jailbroken device.
You can try restoring as new, but it is not always possible to restore a jailbroken device to a pristine state.
If possible, return the device to the person or store that it was purchased for refund. -
I backed up two Iphones to the cloud and accidentally chose yes to merge the contacts from the two phones. How can I reset it to have seperate backups for each phone even though I am using the ITUNES login?
i merged two phones contracts are together how to get back to seperate
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I'm not very computer savvy, but for some reason, every time I use facebook, Firefox does not respond. Other sites are fine, just facebook (not the games though). What can I do?
Use Google Translate:
*http://translate.google.com/translate?hl=en&sl=auto&tl=en
You can also use a keyword bookmark:
*http://translate.google.com/translate_t?hl=en&ie=UTF-8&file=&sl=auto&tl=en&text=%s
*http://kb.mozillazine.org/Using_keyword_searches
*FoxLingo: https://addons.mozilla.org/firefox/addon/foxlingo-translator-dictionary/
*ImTranslator: https://addons.mozilla.org/firefox/addon/imtranslator/ -
I have been making back ups on a Seagate Back up plus drive on a macbook pro running on Mountain lion. Sadly the mac was stolen and all I had was the seagate back up. I tried opening it on my old iMac running on snow leopard and after several visits to this forum managed to open it. The data was safe and sound. Now I have received a hand me down macbook pro which runs on osx 10.9.5. I'm assuming there is a compatability issue as the drive does not come on at all when I hook it up to the usb port. I checked the seagate drive once again on the imac and its light came on on that system. Then I suspected there may be a problem with this macbook pro usb port. But it seemed to work fine when i hooked my camera cord into it. Is it that I must reinstall mavericks. In which case how do I back up before reformatting or reinstalling. BTW I did the command+ R thingy and repaired my internal Hard disc which was showing errors. What do I do next, your help is most appreciated if you have had a similar problem.
Your 2010 MBP would be able to handle Yosemite, but I would strongly suggest that you get the current problem sorted out before trying to upgrade to Yosemite. I'd also recommend another backup that isn't created by Time Machine if you are thinking of upgrading. SuperDuper and CarbonCopyCloner can make bootable clones of hard drives. If you clone your existing system to a fresh external drive, you would be able to boot from that drive and recover quickly in the event that your Yosemite upgrade didn't work out. Time Machine backups are not 100% reliable.
It's possible that, if your internal HD is the one that shipped with your MBP in 2010, it may be failing. If it keeps needing repairs, that is probably a sign that it is approaching the end of its useful life.
Have you run Disk Utility's Repair tool on the external drive as well?
I mentioned the hub because some people have reported here that attaching their USB 3 drives through a USB 2 hub solved some disconnection problems. A good-quality powered USB 2 hub won't cost much.
My most recent brush with random disconnections involved a nice new OWC drive enclosure. I used the cable that came with the drive, but the drive kept disconnecting. Using a different cable solved the problem. You wouldn't expect that what appeared to be a high quality cable would be a problem straight out of the box, but it was.
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