My macbook pro continues to freeze up and will not let me use the track pad to move the mouse or the keyboard

Please Help.

Hey ksmith61!
I have an article for you that can help you troubleshoot this behavior of your trackpad:
Portables and Magic Trackpad: Jumpy or erratic trackpad operation
http://support.apple.com/kb/ts1449
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

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The update screen freezes and will not let me use the beta

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Create a new profile exclusively for the 4.0 beta version and create a desktop shortcut with -P "profile" appended to the target to launch that profile.
* http://kb.mozillazine.org/Testing_pre-release_versions
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* http://kb.mozillazine.org/Shortcut_to_a_specific_profile
* http://kb.mozillazine.org/Using_multiple_profiles_-_Firefox

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I have a MacBook pro that has power issues and will not start but the hardrive is fine. I do not want to lose all of my files so I was wondering if it's possible to transfer my hardrive from a older Macbook pro to a new one if I were to purchase a new one? Also, the software is not updated as the computer hasn't worked for about 2 months.
Also, if it is possible to transfer the hardrive, would my iTunes music transfer as well? It is not saved in the cloud.
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You computer is probably perfectly repairable, but if you want a new one anyway, it is perfectly possible to transfer the data from the faulty one.
But it would be a mistake to simply put the old HD in the new computer.
These are the steps:
Remove Hard drive from faulty computer. (very easy on Unibody MBPs, do-able but not so easy on older MBPs)
Put it in a cheap enclosure
Connect it the new computer
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If the new computer has never been run before the Setup Assistant will ask if you want to import your apps, data, settings etc from either another mac, another HD connected to the Mac or a Time Machine back up.
Obviously chose the second option (another HD connected to this Mac) and follow prompts.
If the new computer has already been run (so Setup Assistant doesn't run when you boot it up), you will need to use Migration Assistant...or run the installer again so that Setup Assistant runs again.
Message was edited by: Mike Boreham...added sec on line

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Okay, so i know that this has probably been asked before, but every similar question i read was a little different from my specific problem. Maybe someone on here can help me. :)) *crosses fingers*
I've had my iPod Touch since summer, and I just got a new laptop for Christmas. So I want to transfer my iTunes over to my new computer, of course. I read the tutorial on Apple Support, but when I went to drag my Library over to my iPod, it was showing up in My Computer as a camera, and will not let me use it as disk space. I've also followed the steps to stop the automatic Camera pop-up when I plug in my iPod. Yes, my iPod is set up on manual, so disk use SHOULD be enabled, correct? I am positive that I also have the latest iTunes software. AND my USB ports are up to date.
Sorry for the overly-thorough problem description, but I have read too many of the similar posts, and I know all the usual suggestions. But seriously, any help is appreciated. Thanks guys.
-Happy New Year
Message was edited by: music_sedative

Hi,
Welcome to Apple Discussions.
Sorry to say that you cannot use an iPod Touch as an "external" drive, unlike the "Classic" etc. which I believe have this feature.
To transfer your library you will have to back it up to disc(s), a different type of HD or use a network to send the files over.
Good luck,
Dud.
Message was edited by: Duddo

I preordered One Direction's new album Midnight Memories, but did not purchase it. It is not in my downloads or purchases even though it says it's purchased. I can't even buy it because it says purchased and will not let me click the button. Please help!

I preordered One Direction's new album Midnight Memories, but did not purchase it. It is not in my downloads or purchases even though it says it's purchased. I can't even buy it because it says purchased and will not let me click the button. Please help!

Try:
HT2519 Pre-ordered album, it says...: Apple Support Communities

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Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
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My MacBook Pro shut it self down and will not power up

It shut itself down and will not power up. Battery was charged

I have (had) a brand new late2013 13" MacBook Pro that my wife and I really splurged on. It had the 512 gb (over 500, I know that) SSD hard drive, improved processor, and chose to stick with 8 gb of ram. In other words, we dropped close to $2000 on that notebook.
Within a week, it started doing what you are explaining. In fact, during one of the forced shutdowns, I was prompted to send an error message to apple. My wife wanted nothing to do with it, but I chose to anyway. Thankfully I did. When I couldn't take the frustrating shutdowns anymore I took it to the apple store.
AWESOME PEOPLE!!!! Granted I have been a PC guy my whole life. That started to change with my first really thick iPod in 2002. Slowly, the iPad and Apple TV made appearances in my house. My wife (an artist) then came in the picture and I am now and have been an apple guy, w/o the window sticker of course. My interaction with the apple store workers only increased my stoke.
SEND ERROR MESSAGES TO APPLE IF PROMPTED TO DO SO.
As I said, I went against wife and sent one to apple. The apple tech was able to figure out what was wrong immediately considering a copy was kept on my MBP, and because it was day 30 (really was) since purchase, he switched out with BRAND NEW UNIT! No refurb, no hassle!
All was fine until it did it again. Basically, if my computer sat on but was idle, it would go to sleep as we had instructed it to do in the energy savings preference page. Normally, to reawaken MBP, all we needed to do was tap space bar.
Like the first one we traded in, no luck. We would actually have to try and power up with power button, and even the apple techs found it frustrating as we had. Thankfully it did it in front of them as well.
Now is the kicker. Our contact felt incredibly bad, along with store manager, that this was now the third visit we have had to make involving a brand new computer. The manager wanted to make it up to us. I feel like her solution went so far beyond my expectations, I will never own another brand again.
She took all of our merchandise we bought for the 13" MBP, (bag, 12 south vertical stand, etc) and let us pick what ever replacements we wanted for the 15" MBP she was giving us. YEP, A 15"!
due to the fact that we specifically purchased the larger SSD in the 13", the entry level 15" did not offer the larger SSD drive. That saint of a manager moved us into the quad core, I7 with 16gb of ram!!! The only stipulation is that we pay for the apple care. When I thought it was truly over, she had one last surprise and charged only the difference between the apple care prices.
Good things happen to everyone else, always. Happy to report I finally had my turn.
I am not saying you will make out as well as I did, but if it is shutting down, especially in the first 30 days of ownership, send every report to apple it asks you to (for ease of retrieval by Mac employee) and trust they will do right by you. New computers should not shutoff for no reason, and the great thing is, they agree!
Considering my initial purchase for my 13" MBP came to around (off my head $1850 with apple care).
I now own the very high end $2599.00 15" because the SSD hd was comparable to mine.
I can't stress this part enough. I NEVER ONCE RAISED MY VOICE! I was a little upset but never complained once. I was completely understanding and never asked for anything above getting the first computer I paid for to work properly.
THANK YOU APPLE!!!!!THANK YOU APPLE!!!!! THANK YOU APPLE!!!!!
Bring your faulty computer in, send all error messages to apple, and most importantly remember that the young 22yr old standing in front of you there didn't build it. It's not his fault. Work with him with respect and apples philosophy will shine brightly.
FWIW, all of the service techs I spoke with at the Genius Bar are very aware of this situation and all feel an update is headed down the pipeline soon.
Good luck all!

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Try this:
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http://support.apple.com/kb/HT2638

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Good morning I am confronting serious problems with my Macbook pro 2013, that is runing to slow, even when I am writing this email is running with some kind of delay. I upgraded the memories to 8gb but still running slow . Please let me know what I can do to solve the problem. Thanks in advance. Fernando

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a couple of minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in your browser, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; Pc () { o=`grep -v '^ *#' "$2"`; Pm "$1"; }; Pm () { [[ "$o" ]] && o=`sed '/^ *$/d; s/^ */ /' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id | grep -qw '80(admin)'; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed '8!d;s/^ *//'; o=`SP Hardware | awk '/Mem/{print $2}'`; o=$((o<4?o:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d; /[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]||0[^2]8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; for b in Thunderbolt USB; do o=`SP $b | sed -En '1d; /:$/{s/ *:$//;x;s/\n//p;}; /^ *V.* [0N].* /{s/ 0x.... //;s/[()]//g;s/$.*: $$.*$/ $\2$/;H;}; /Apple|SCSM/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; d=(/ ""); D=(System User); E=; for i in 0 1; do o=`cd ${d[$i]}L*/L*/Dia* || continue; ls | while read f; do [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && e=" *" || e=; awk -F_ '!/ag$/{$NF=a[split($NF,a,".")]; print $0 "'"$e"'"}' <<< "$f"; done | tail`; Pm "${D[$i]} diagnostics"; done; [[ "$o" =~ \*$ ]] && printf $'\n* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|last value [1-9]|n Cause: -|NVDA\(|pagin|SATA W|ssert|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); o=${s[2]}%; Ps "CPU usage by process \"$s\" with UID ${s[1]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); s[2]=${s[2]%[+-]}; o=$((s[2]>=25000?s[2]:0)); Ps "Mach ports used by process \"$s\" with UID ${s[1]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'`; Pm "Extrinsic system jobs"; o=`launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | grep -v com\.apple\.CSConfig | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/Star*; do M; done`; Pm "Startup items"; o=`find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail/B,P*P,Qu*T,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; [[ "$ID" =~ ^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID ]] || printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find -L /u*/{,*/}lib -type f | while read f; do file -b "$f" | grep -qw shared && ! codesign -v "$f" && echo $f; done`; Pm "Unsigned shared libraries"; o=`for e in DYLD_INSERT_LIBRARIES DYLD_LIBRARY_PATH; do launchctl getenv $e; done`; Pm "Environment"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; Ps "DNS"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(grep -v 'host *$' /etc/hosts); Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter
exec bash
in the window and press return. You should then get a new line ending in a dollar sign.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know your password, or if you prefer not to enter it, just press return three times at the password prompt.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line "[Process completed]" to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.
8. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If it happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of Apple Support Communities ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Elements Trial will not let me use the program. Buy or continue trial screen closes Elements down. What can be causing this?

My copy of Elements came with a trial copy of Premiere Elements. I have not been able to use this program as every time I open it, before I can add files to the library, the Buy Now or Continue Trial screen pops up. When I choose to Continue Trial, the window closes and Premiere Elements remains closed.
What am I doing wrong?

fdelgado70
What version of Photoshop Elements and Premiere Elements are you using or attempting to use and what computer operating system is involved?
Have you or anyone else installed that Premiere Elements tryout previously, even if for less than 30 days of use?
What do you mean by "add files to the library" in a step apparently just prior to the typical Buy Now or Continue Trial dialog?
If you are dealing with the current version of the product (12), you might want to contact Adobe via Adobe Chat to clarify what is happening.
To do that, click on the following link, and, when it opens, click on the statement "Still need help? Contact us." to bring up the Adobe Chat to discuss "Serial Number Issues and Activating My Product". Adobe Chat may or may not be able to help you since you are working with a tryout (not sure), but let us give it a try.
Contact Customer Care
We will be watching for the outcome, when you get a chance to post again.
Thanks.
ATR

My macbook pro continues to freeze up and will not let me use the track pad to move the mouse or the keyboard

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