My macbook pro has the grey screen of death.... i have tried a few things to get it re started.... it is not backed up and i really dont want to loose everything on it :(
MacBook pro has grey screen of death, it all began when I tried to install something new last night like my laptop asked and when it went to restart, it went grey....
tried start up in safe mode and nvram/pram
on safe mode it said ' the volume macintosh hd could not be repaired '
My MacBook has not been backed up and it would be heart breaking if I lost everything from it...
can anybody help?!!!
Message was edited by: lolaroseuk
Be prepared for a broken heart...
It's obvious that you need a new drive - when you purchase one you should also purchase a USB enclosure for your old drive and connect that drive to your machine to see if you can rescue any data from it. You may have to purchase a utility such as Data Rescue 3 or DiskWarrior (each $100) to facilitate restoring some of your data.
And start a couple of backup schemes... when you can't afford to lose data, a couple of backup schemes can help.
Clinton
MacBook Pro (15-inch Late 2011), OS X Mavericks 10.9.5, 16GB Crucial RAM, Crucial M500 960GB SSD, 27” Apple Thunderbolt Display
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My Macbook Pro got the grey screen of death (kernel panic) and now it won't even turn on
Hey.
Well my macbook pro just got the grey screen of death and upon doing some research I unerstan that it's a kernel panic. However my issue is that my laptop won't reboot, at all. Whenever I try to press the power buttons, the external buttons will light up and the you can hear it running (barely, very low) but nothing else happens. My screen doesnt turn on and no noise comes from the computer to indicate it turning on. However if I hold the power button again it'll act as if shutting down (the noise). I've tried to look online but I havent seen any soluctions for my specific issue.
Also note: I recently got it sent in for repairs and it was sent to apple, I was told they replaced both fans and the motherboard, however I'm not sure if that would affect it.
Anyways, my mac is the world to me and I would hate to have to lose it, anyone have any solutions?steambeam wrote:
Hey.
Well my macbook pro just got the grey screen of death and upon doing some research I unerstan that it's a kernel panic. However my issue is that my laptop won't reboot, at all. Whenever I try to press the power buttons, the external buttons will light up and the you can hear it running (barely, very low) but nothing else happens. My screen doesnt turn on and no noise comes from the computer to indicate it turning on. However if I hold the power button again it'll act as if shutting down (the noise). I've tried to look online but I havent seen any soluctions for my specific issue.
Also note: I recently got it sent in for repairs and it was sent to apple, I was told they replaced both fans and the motherboard, however I'm not sure if that would affect it.
Anyways, my mac is the world to me and I would hate to have to lose it, anyone have any solutions?
Call AppleCare. Apple has a 90 day warranty on all repairs. Let them deal w/it. -
MacBook Pro has a grey screen with circle and slash and will not start up or start into safe mode.
MacBook Pro has started to get a grey screen with circle and slash and will not start up or start into safe mode. This happened once previously, however, it allowed a safe mode reboot and then worked for a week or so. While utilzing the machine, it started with the spinning beach ball for about 5 minutes, went into a shut down mode and then rebooted and came back up with the grey screen with a circle and slash after a few minutes. For the past three days it has been stuck and will not allow it to boot into safe mode. Any idea or suggestions?
Try starting the MBP with the OPTION key down. If you see two HDD icons, select the recovery Icon. From the 4 option menu, select Disk Utility. Select Disk Utility>First Aid and run Verify and Repair.
If you cannot get into the recovery partition, make an appointment at an Apple store genius bar.
Ciao. -
I have a 13 inch MacBook Pro (2009) & the "White Screen of Death" is present. Need help?
I have a 13 inch MacBook Pro (2009). Recently I bought an extended hard drive because I had used up the memory on my iDisk. As I was running the Time Machine back up on my new extended drive, the battery on my Pro ran out causing it to shut down. Once I hooked up my Pro to the power cord & logged in, the "White Screen of Death" appeared on the home display. Obviously the battery still works, my phone is able to charge along with the extended drive, I am able to adjust the lighting on my keyboard along with adjusting the brightness on my screen, but the "White Screen" remains. I need help in determining the cause of this issue & the steps I'll need to take in order to resolve this. I love my Pro, all my documents, photos & music are on it & the last thing I want to do is kill my wallet by buying a new Pro. So could someone on here please help me? It would be greatly appreciated & I thank you in advance!
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to a Mac Pro tower, not to any other model. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. -
My Macbook Pro has a black screen when running in Bootcamp Windows 7. Since I updated the mac side my windows side now starts up with completely black screen - no prompt, nothing, Cap keys still light up as does mouse and DVD drive seems to run.
Will not show up in safe mode, will not show when started from Windows 7 DVD.
I suspect the Mac update wiped out my PC video drivers but can not think of a way to re-install?
Can see the PC volume from Mac side with files.
I've looked at all the online solutions so far and have tried most of them without success. Please help!
Specs:
2009 Macbook Pro, 3.06 GHz Intel 2 core, Max 10.6.8.
Model Name: MacBook Pro
Model Identifier: MacBookPro5,2
Processor Name: Intel Core 2 Duo
Processor Speed: 3.06 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 6 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP52.008E.B05
SMC Version (system): 1.42f4
Serial Number (system): 7302300GANE
Hardware UUID: B2D4B4B4-CD92-5C7A-BDC2-527D30DD8DF3
Sudden Motion Sensor:
State: EnabledEDIT: RESOLVED
For anyone else who finds their way here like I did, this link did it for me: https://forums.geforce.com/default/topic/527599/windows-8-issues-solved-please-r ead-if-you-39-re-having-black-screen-and-or-flickering-/
Specifically, the posts by Dunsany and valkyr did the trick. I booted in safe mode, uninstalled and deleted the Nvidia driver, disabled automatic driver installation, and restarted normally. I then manually downloaded and installed the previous Nvidia driver for my graphics card (which at the time of this writing was 335.23, rather than the latest which was 337.88), and everything is now bueno!
Two hiccoughs along the way: First, when I tried to uninstall the Nvidia driver the first time, when I restarted I got the login screen (which was a good sign), but it quickly went black again. I powered down, restarted in safe mode again, and repeated the uninstallation process, and it worked the second time. Second, when I started the manual install of the 335.23 driver, the computer played a sound similar to the one for disconnecting a USB device, and the screen went black. I'd seen a lot about trying to increase the brightness (though it hadn't worked up to this point; but if you haven't tried it yet, might as well); I tried it, and it worked! So far I'm back up and running. [/fingers crossed]
Hope this helps someone else! -
My Macbook pro has the message on a black screen need the reboot disc then press any key to continue. Any Ideas, because I have no discs.I am running Lion OS
Was this a dark gray screen that appeared with the message to restart the computer in five different languages? If so that's a kernel panic. It would help if you can post the panic log: Mac OS X- How to log a kernel panic. Also visit The XLab FAQs and read the FAQ on diagnosing kernel panics.
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My MacBook Pro shows a grey screen at start-up how do I fix this problem?
My MacBook Pro shows a grey screen when I try to login and won't go onto my homepage. Why has this happened and how do I fix it?
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
My mid 2010 MacBook Pro has the maximum 8 GB memory cards installed. Can it be upgraded to 16 GB? Are there compatible 8 GB cards available?
I have a similar question.. 13" macbook pro, mid 2010- having problems with spinning beach ball.. like someone from Mars has taken over the computer.. - the specs are below.. would it help if I added more RAM? If yes, any suggestions where/ what to buy? This only started after upgrade to Mountain Lion from SNL.
MacBook Pro 13 inch mid 2010
Model Identifier: MacBookPro7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.66 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 3 MB
Memory 4 GB 1067 MHz DDR3
Bus Speed: 1.07 GHz
Boot ROM Version: MBP71.0039.B0E
SMC Version (system): 1.62f7
Graphics NVIDIA GeForce 320M 256 MB
BANK 0/DIMM0:
Size: 2 GB
Type: DDR3
Speed: 1067 MHz
Status: OK
Manufacturer: 0x80AD
Part Number: 0x484D54313235533654465238432D47372020
Serial Number: 0x27A0B2F9
BANK 1/DIMM0:
Size: 2 GB
Type: DDR3
Speed: 1067 MHz
Status: OK
Manufacturer: 0x80AD
Part Number: 0x484D54313235533654465238432D47372020
Serial Number: 0x2740B300 -
My mid-2012 MacBook Pro has the fan constantly running. As soon as I turn it on. My MBP won't even be hot and the fan is running. How can I fix this?
If you are still under warranty and/or have AppleCare, call them. Let them deal w/it.
OOW try the following: http://support.apple.com/kb/HT1411 Apple Portables: Resetting the System Management Controller (SMC) -
i have and ipod touch 4th gen that has the white screen of death but my home button doesnt work. how do i reset it?
Restore, if iTunes will let you. Everything except the password will be restored. Connect via cable to the computer that you use for sync. Be forewarned that it takes a long time. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here. -
2007 intel based iMac has the white screen of death with the mouse visible?? WHATSUP
My 2007 Intel based IMAC has the white screen of death with the mouse cursor as the only visible item. What is up with this? Is this the equivalent of the windows blue screen of death?
DougRead the "More Like This" thread links located at the bottom left of this page.
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after an update my iPhone 4 has frozen with just the apple screen visible. I have tried connecting to iTunes but now iTunes isn't locating my iPhone. I have tried reseting the phone several times and that isn't working. Any ideas?
Try DFU Mode Restore. Open iTunes on computer. Connect iPhone to computer with USB cable. Hold both Home and Power button, after exactly 10 seconds release the Power Button, keep holding the Home button until iTunes recognizes iPhone in Recovery Mode, usually about 20 seconds time. If the iPhone screen is black, blank this is DFU Mode. Click the Restore button of iTunes.
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How do i use my imac 21.5" 2011 as a display for my macbook pro late 2011, through thunderbolt cable ? I have tried and it doesnt seem to work, neither does target disk mode.
Could it be a borked cable ? I just bought it new from the store today, i have updated both imac and macbook pro to latest thunderbolt firmware and updates. Both 10.7.3.
MacBook Pro:
Vendor Name: Apple, Inc.
Device Name: MacBook Pro
UID: 0x0001000A17016E60
Firmware Version: 22,1
Port:
Status: No devices connected
Link Status: 7
Port Micro Firmware Version: FFFF.FF.FFYou are correct, here is what Apple Says:
http://support.apple.com/kb/TS3775
I was able to find these instructions, however they referr to 2009-2011 27" iMacs. I think it's the same, if it's not then contact Apple directly for instructions. If either of the machines is less than 90 days old or covered by AppleCare then call AppleCare tomorrow for help, they should be able to easily answer this for you. You will find the number in your manual or you can use the AppleCare Contact Info link.
Your iMac should automatically recognize the presence of a digital video signal at the Mini DisplayPort and enter Target Display Mode.
If your iMac does not automatically enter Target Display Mode, press command + F2 to manually enter Target Display Mode. -
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It does not magically appear in a new place. It will only be where you put it.
Copy everything from your old computer, or your backup copy of your old computer, to your new one. -
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