My Macbook Pro restarts on it's own
I'm running Yosemite. All is running fine. My battery is dead so it restarts if I unplug it, but this happens when it's sleeping.
Please help!
Kelley
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro8,2
Processor Name: Intel Core i7
Processor Speed: 2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 4 GB
Boot ROM Version: MBP81.0047.B27
SMC Version (system): 1.69f4
Serial Number (system):
Hardware UUID: 48BCD133-422E-59B0-AEE6-646428080943
The report (I don't know how to screen shot all of it)
Welcome to the Apple Support Communities
Do you use Find my iPhone on the computer? Somebody could erase the disk remotely
Similar Messages
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I brought in my MBP to the Genius Bar a couple of months ago, when this spontaneous-restarting problem had been followed by it not starting at all. They did a diagnostic, and then took it for four days, only to return it to me completely wiped after that time with no explanation, other than that "a file" somewhere on my HD was causing corruption. The Genius told me not to restore any of the files that had been on it previously, and it would be fine.
Well, that makes perfect sense. But, I needed the files to be on my computer, and since I had no idea how to determine which file would be problematic, I decided to just restore from my last backup (from the previous October -- bad, but not the worst scenario) and hope for the best. Well, now this problem seems to be back, and I'm hoping to get some advice for how to help make it go away.
In the past couple months since I restored it, I've had it crash suddenly, causing me to have to hard-boot the machine, and when I run Verify Disk from Disk Utility, it fails and tells me to start-up from my Install disk and run Repairs to fix it. I do the closest thing I can to that, which is starting up my MBP in Target disk mode, and connect it to an iMac which runs Disk Repair on it, and then it appears to be fine, until the next time it crashes.
Now, the probem has progressed to suddenly restarting with no warning and no crash, mostly right after I turn it on, and then doing so a number of times in a row. The console message (I think?) generated from this event is as follows:
5/7/14 11:03:13 PM airportd[20] [most time: (2.638319) _scan] trace: <CFArray 0x10101c880 [0x1005f7ee0]>{type = immutable, count = 56, values = (
0 : <CFString 0x10003ccd0 [0x1005f7ee0]>{contents = "pref_netwk_AJ"}
1 : <CFString 0x10003cb90 [0x1005f7ee0]>{contents = "scan non-DFS channels"}
2 : <CFString 0x1012118e0 [0x1005f7ee0]>{contents = "(0.977479) _scan"}
3 : <CFString 0x101210a30 [0x1005f7ee0]>{contents = "(0.000012) _lookup"}
4 : <CFString 0x10003cbf0 [0x1005f7ee0]>{contents = "scan DFS channels"}
5 : <CFString 0x1010185a0 [0x1005f7ee0]>{contents = "(1.809528) _scan"}
6 : <CFString 0x10100b500 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
7 : <CFString 0x10003cc10 [0x1005f7ee0]>{contents = "scan all channels"}
8 : <CFString 0x101028dc0 [0x1005f7ee0]>{contents = "(2.638319) _scan"}
9 : <CFString 0x1010264a0 [0x1005f7ee0]>{contents = "(0.000010) _lookup"}
10 : <CFString 0x101211b10 [0x1005f7ee0]>{contents = "(0.284620) _keychain"}
11 : <CFString 0x10120d460 [0x1005f7ee0]>{contents = "(0.000003) _lookup"}
12 : <CFString 0x101217b50 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
13 : <CFString 0x101217b80 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
14 : <CFString 0x101211850 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
15 : <CFString 0x101217e50 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
16 : <CFString 0x101217e80 [0x1005f7ee0]>{contents = "(0.000003) _lookup"}
17 : <CFString 0x101217eb0 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
18 : <CFString 0x101217ee0 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
19 : <CFString 0x101217f10 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
20 : <CFString 0x101217fd0 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
21 : <CFString 0x10103fb10 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
22 : <CFString 0x10103fb80 [0x1005f7ee0]>{contents = "(0.000004) _lookup"}
23 : <CFString 0x101027190 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
24 : <CFString 0x10102fc10 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
25 : <CFString 0x10103d490 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
26 : <CFString 0x10103db70 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
27 : <CFString 0x101033170 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
28 : <CFString 0x10103ddb0 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
29 : <CFString 0x1010428a0 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
30 : <CFString 0x1010470b0 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
31 : <CFString 0x101040280 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
32 : <CFString 0x1010403c0 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
33 : <CFString 0x101040870 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
34 : <CFString 0x101042b40 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
35 : <CFString 0x101043470 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
36 : <CFString 0x101042840 [0x1005f7ee0]>{contents = "(0.000013) _lookup"}
37 : <CFString 0x101029fb0 [0x1005f7ee0]>{contents = "(0.067594) _keychain"}
38 : <CFString 0x10101e260 [0x1005f7ee0]>{contents = "(0.000003) _lookup"}
39 : <CFString 0x1010434d0 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
40 : <CFString 0x101035b00 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
41 : <CFString 0x10102d7e0 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
42 : <CFString 0x10102a7c0 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
43 : <CFString 0x101029840 [0x1005f7ee0]>{contents = "(0.000003) _lookup"}
44 : <CFString 0x10102df40 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
45 : <CFString 0x10104a970 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
46 : <CFString 0x10102b390 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
47 : <CFString 0x101218420 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
48 : <CFString 0x1010324e0 [0x1005f7ee0]>{contents = "(0.000005) _lookup"}
49 : <CFString 0x101032540 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
50 : <CFString 0x10102acd0 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
51 : <CFString 0x10104ce70 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
52 : <CFString 0x10102f420 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
53 : <CFString 0x10102bd30 [0x1005f7ee0]>{contents = "(0.000012) _lookup"}
54 : <CFString 0x101228960 [0x1005f7ee0]>{contents = "(0.026381) _keychain"}
55 : <CFString 0x1010307e0 [0x1005f7ee0]>{contents = "(1.446801) _association"}
com.apple.message.domain: com.apple.airport.autojoin.summary
com.apple.message.signature: AutoJoinSuccess
com.apple.message.result: success
com.apple.message.value: 7.341770
com.apple.message.value2: 51.000000
com.apple.message.value3: 43.000000
com.apple.message.uuid: 8C58D61F-D7E3-4FE5-B848-48CEEC5CDB75
The panic report looks like this:
Interval Since Last Panic Report: 8448254 sec
Panics Since Last Report: 5
Anonymous UUID: F1FA5387-8149-4E40-8F76-A901608BDB0E
Wed May 7 23:03:09 2014
panic(cpu 0 caller 0xffffff80002d1208): Kernel trap at 0xffffff800034cb6e, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000001003f47d0, CR3: 0x0000000000100000, CR4: 0x0000000000000660
RAX: 0x0000000000000cf4, RBX: 0x00000001003f4758, RCX: 0x0000000000000fff, RDX: 0x000000000000c1cb
RSP: 0xffffff805fe0b940, RBP: 0xffffff805fe0b980, RSI: 0xffffff804b334008, RDI: 0xffffff800ba714c0
R8: 0x00000000000070c0, R9: 0x0000000000000001, R10: 0x0000000000000000, R11: 0x0000000000000000
R12: 0x0000000036f2fbcd, R13: 0x00000000000070c0, R14: 0xffffff800088af60, R15: 0x000000000000bb01
RFL: 0x0000000000010202, RIP: 0xffffff800034cb6e, CS: 0x0000000000000008, SS: 0x0000000000000010
Error code: 0x0000000000000000
Backtrace (CPU 0), Frame : Return Address
0xffffff805fe0b5e0 : 0xffffff8000204d15
0xffffff805fe0b6e0 : 0xffffff80002d1208
0xffffff805fe0b830 :
With absolutely no ability to read these kinds of things, I did notice that several of these messages in the console started with 'airportd[20]', or somethign like that. This makes me wonder if it could be a bad Airport card?
If anybody has any ideas on how this could be happening, I'd sure appreciate it. I keep taking evasive maneuvers (i.e. Disk Repair from a different machine), but the problem keeps coming back, sooner and sooner. I don't trust the Genius Bar to help me understand this, so I'm leaving it up to you folks.
I thank you in advance.The report indicates an internal hardware fault.
Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed. -
MacBook Pro Restarts: How have people fared in getting apple to fix this?
So, I have had trouble with my mid-2010 MacBook Pro restarting because of a problem: black screen, restart, then white screen with the "problem" notice. I have read all the threads and problems that people have been having, and everything points to the video card or logic board.
I have brought my computer to the Apple store twice now for this same issue, once within the three year repair window, and most recently a few months beyond that deadline. The first time I was led to believe that it was the RAM, and I replaced (and upgraded) the RAM through Crucial (their recommended RAM), and replaced the HD as well. It continued to happen, though having a child decreased my screen time and thus decreased its instances to have some of that fade in my memory. After some more heavy use, and multiple restarts during one session, I once again replaced my HD (because I hadn't learned anything apparently), and upgraded to Mavericks. 35 seconds into my first session after a day of restoring my computer, it restarted and I scheduled an appt at the Apple store.
They took my computer, ran tests on the RAM and the video card, and after about a week told me that it must be a software issue. They reset (took out and reinstalled) my new HD and my RAM, and gave a full reinstall of Mavericks. I brought it home and rebuilt my HD using Time Machine, avoiding anything system-level and bringing over only apps, music, photos and documents. And... it persisted. I have since used process of elimination, swapping out my RAM, to learn that it is indeed not the RAM... its something in this computer.
After that long story, what do you recommend for my next trip to the Apple store? Can anyone point to a good approach, or an additional point of contact, to help me get this thing fixed for free? I did bring it in within the 3-year window, they just mis-diagnosed it. They seemed to suggest that their hands were tied... I saw there was some mention of people having success outside the 3-year window and I would love to know how.
Many thanks.Anonymous UUID: XXXX
Mon Dec 16 22:02:28 2013
panic(cpu 2 caller 0xffffff7f8a821fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xd2000000 0xffffff80a9cef000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 2), Frame : Return Address
0xffffff8011ce36c0 : 0xffffff8009a22f69
0xffffff8011ce3740 : 0xffffff7f8a821fac
0xffffff8011ce3810 : 0xffffff7f8ab8653d
0xffffff8011ce38d0 : 0xffffff7f8ac52d9e
0xffffff8011ce3910 : 0xffffff7f8ac52dfc
0xffffff8011ce3980 : 0xffffff7f8aecc5be
0xffffff8011ce3ab0 : 0xffffff7f8ac76d41
0xffffff8011ce3ad0 : 0xffffff7f8ab8d08d
0xffffff8011ce3b80 : 0xffffff7f8ab8abae
0xffffff8011ce3d80 : 0xffffff7f8ab8bc19
0xffffff8011ce3e60 : 0xffffff7f8ab371e2
0xffffff8011ce3eb0 : 0xffffff7f8b1cb66c
0xffffff8011ce3f00 : 0xffffff7f8b1ca55e
0xffffff8011ce3f20 : 0xffffff8009a4a15a
0xffffff8011ce3fb0 : 0xffffff8009ad6aa7
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f8a814000->0xffffff7f8a826fff
dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f8a2b9000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f89ff7000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f89ffe000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8a76e000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8a80f000
com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8ab35000->0xffffff7f8ada3fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f89ffe000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8a801000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8a76e000
com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f8ada4000->0xffffff7f8b050fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8ab35000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f89ffe000
com.apple.driver.AGPM(100.14.11)[087FCB18-55FA-300E-9D22-DDE636C74BE1]@0xffffff 7f8b1c9000->0xffffff7f8b1dafff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f89ffe000
dependency: com.apple.driver.IOPlatformPluginFamily(5.5.1d27)[C86803C1-60BC-386D-9C54-2E6D7 4CCEA74]@0xffffff7f8a7d7000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8a801000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8a76e000
dependency: com.apple.AppleGraphicsDeviceControl(3.4.12)[C171C5AF-1BB6-385A-A4DB-3ED5626711 1E]@0xffffff7f8b1c5000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000009800000
Kernel text base: 0xffffff8009a00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 102572696554101
last loaded kext at 101798751902931: com.apple.driver.AppleBluetoothMultitouch 80.14 (addr 0xffffff7f8b250000, size 73728)
last unloaded kext at 99271946098473: com.apple.driver.AppleMultitouchDriver 245.13 (addr 0xffffff7f8b23a000, size 90112)
loaded kexts:
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AGPM 100.14.11
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleIntelHDGraphics 8.1.8
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelHDGraphicsFB 8.1.8
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.BootCache 35
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBHub 650.4.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.security.quarantine 3
com.apple.nke.applicationfirewall 153
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOSurface 91
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleSMC 3.1.6d1
com.apple.kext.triggers 1.0
com.apple.driver.AppleHIDMouse 180.9
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 7
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.iokit.IOReportFamily 21
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
System Profile:
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 4 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E4D3136464D52
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MQ01ABD100, 1 TB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
USB Device: Hub
USB Device: Built-in iSight
USB Device: IR Receiver
Thunderbolt Bus: -
Macbook Pro restarts or freezes after Lion upgrade!
My 2007 Macbook Pro restarts (without warning-it's like losing power and get it back immediately) or freezes EVERYTIME when certain key combinations are used, e.g -b (minus then letter b, not at the same time), copy a sentence long and Ctrl-v, and some others that i am not even aware of.
This happens only after i updated to Lion! First, i thought it is because of the OS, but it crashed even in single mode with those key pressed. So, i used Apple Hardware Test, but it freezes during the test, every time
I tried resetting PRAM,SMC already. This is very weird and I have googled for all day long, hoping to find an answer for this problem but got no luck at all!
As my last attempt today, i backup data, format the hard drive and install Tiger. However, the problem persists. I am Vietnam, so take it to an apple store is not an option as we dont have any here!
Do you guys have any idea? This is driving crazy! 4 clients are chasing me :d
Thanks in advance!Did reinstalling help? If not, then consider reinstalling Lion on a newly formatted drive. Let the system reinstall using Internet Recovery instead of reinstalling from a USB flash drive. The downloaded installation will be 10.7.2.
Install or Reinstall Lion from Scratch
If possible backup your files to an external drive or second internal drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
Quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Install button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer. -
Why won't my 2011 MacBook Pro restart after Yosemite installation?
Why won't my 2011 MacBook Pro restart after Yosemite installation?
What symptoms are you seeing?
At what point does it get stuck?
Is it failing to Restart, or failing once it restart?
what exactly is on the screen, if anything?
Do you get the chime? the gray Apple? The spinner? black screen? gray screen? prohibitory sign? -
MacBook Pro turned off on its own and now won't turn back on.
MacBook Pro turned off on its own and now won't turn back on. Battery had 41% just before this happened and green indicator on power cord is showing, so it seems like it's charging. What should I do?
The led on the power adapter should be amber if it is charging. Green just indicates that it is supplying power to the MBP.
Try a SMC reset:
http://support.apple.com/kb/ht3964
Ciao. -
Macbook Pro Restarts spontaneously.
Hello,
A few weeks back i installed an SSD Disk (Samsung EVO 250 GB) in my mac pro and transfered everything with
carbon copy cloner, that went well and also works perfectly.
After a while my macbook pro restarts spontaniously, and this happens more and more.
So after an few topic's, and tens of solution's i decided to install Mavericks again, so i transfered
all my important files to an external hdd and installed again true the recovery partition (cmd-r).
Yesterday, 1 day after clean-install, the macbook restarts again spontaneously... At this moment
the only installed thing was mavericks, no programs or drivers !!
So, who can help me ? I can give you the error-reports from the last 4 re-starts, maybe that someone
on this forum can tell how this is possible ? Can it bee the SSD disk ?
The error log's:
20 Feb 09:00
Anonymous UUID: 33696B99-3BA1-6D58-48CF-56BED589EED3
Thu Feb 20 09:00:00 2014
panic(cpu 0 caller 0xffffff7f8e961fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80fe901000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff80f4ef2ea0 : 0xffffff800c622f69
0xffffff80f4ef2f20 : 0xffffff7f8e961fac
0xffffff80f4ef2ff0 : 0xffffff7f8d01c53d
0xffffff80f4ef30b0 : 0xffffff7f8d0e8d9e
0xffffff80f4ef30f0 : 0xffffff7f8d0e8dfc
0xffffff80f4ef3160 : 0xffffff7f8d36d5be
0xffffff80f4ef3290 : 0xffffff7f8d10cd41
0xffffff80f4ef32b0 : 0xffffff7f8d02308d
0xffffff80f4ef3360 : 0xffffff7f8d020bae
0xffffff80f4ef3560 : 0xffffff7f8d0224d7
0xffffff80f4ef3630 : 0xffffff7f8df815bf
0xffffff80f4ef3700 : 0xffffff7f8dfab993
0xffffff80f4ef3780 : 0xffffff7f8df93cc0
0xffffff80f4ef37e0 : 0xffffff7f8df945ba
0xffffff80f4ef3830 : 0xffffff7f8df94934
0xffffff80f4ef38a0 : 0xffffff7f8df951a8
0xffffff80f4ef38e0 : 0xffffff7f8df621ca
0xffffff80f4ef3a60 : 0xffffff7f8df91b20
0xffffff80f4ef3b20 : 0xffffff7f8df60cb9
0xffffff80f4ef3b70 : 0xffffff800cacc226
0xffffff80f4ef3b90 : 0xffffff800cacd821
0xffffff80f4ef3bf0 : 0xffffff800cacb28f
0xffffff80f4ef3d40 : 0xffffff800c6b6008
0xffffff80f4ef3e50 : 0xffffff800c626bb1
0xffffff80f4ef3e80 : 0xffffff800c6139b5
0xffffff80f4ef3ef0 : 0xffffff800c61e003
0xffffff80f4ef3f70 : 0xffffff800c6c921d
0xffffff80f4ef3fb0 : 0xffffff800c6f3e26
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f8e954000->0xffffff7f8e966fff
dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f8e94c000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8cf24000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8ccba000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8cf78000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8e94f000
com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8cfcb000->0xffffff7f8d23afff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8ccba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8cfbb000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8cf78000
com.apple.GeForceTesla(8.1.8)[7DAF283F-6FD3-3783-B3CC-D23964F1B9B8]@0xffffff7f8 df4f000->0xffffff7f8e019fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8ccba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8cfbb000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8cf78000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8cfcb000
com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f8d245000->0xffffff7f8d4f1fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8cfcb000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8ccba000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000000c400000
Kernel text base: 0xffffff800c600000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 486446960885
last loaded kext at 247077638870: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8ea64000, size 65536)
last unloaded kext at 307490734424: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8ea64000, size 57344)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AGPM 100.14.11
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleIntelHDGraphics 8.1.8
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleIntelHDGraphicsFB 8.1.8
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.driver.AppleIRController 325.7
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Samsung SSD 840 EVO 250GB, 250,06 GB
Serial ATA Device: Hitachi HTS545050B9SA02, 500,11 GB
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
USB Device: Hub
USB Device: USB2.0 Hub
USB Device: MTE-450
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: G15 Keyboard Hub
USB Device: G15 GamePanel LCD
USB Device: G15 Gaming Keyboard
USB Device: DeathAdder
USB Device: Datacolor Spyder3
USB Device: Built-in iSight
USB Device: IR Receiver
Thunderbolt Bus:
20 Feb 09:56
Anonymous UUID: 33696B99-3BA1-6D58-48CF-56BED589EED3
Thu Feb 20 09:01:54 2014
panic(cpu 0 caller 0xffffff7f91761fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8123635000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff81233f3140 : 0xffffff800f422f69
0xffffff81233f31c0 : 0xffffff7f91761fac
0xffffff81233f3290 : 0xffffff7f8fe1c53d
0xffffff81233f3350 : 0xffffff7f8fee8d9e
0xffffff81233f3390 : 0xffffff7f8fee8dfc
0xffffff81233f3400 : 0xffffff7f9016d5be
0xffffff81233f3530 : 0xffffff7f8ff0cd41
0xffffff81233f3550 : 0xffffff7f8fe2308d
0xffffff81233f3600 : 0xffffff7f8fe20bae
0xffffff81233f3800 : 0xffffff7f8fe21af6
0xffffff81233f38e0 : 0xffffff7f90d8fba2
0xffffff81233f3920 : 0xffffff7f90d9f55f
0xffffff81233f3940 : 0xf
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Samsung SSD 840 EVO 250GB, 250,06 GB
Serial ATA Device: Hitachi HTS545050B9SA02, 500,11 GB
USB Device: Hub
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
Thunderbolt Bus:
20 Feb 17:40
Anonymous UUID: 33696B99-3BA1-6D58-48CF-56BED589EED3
Thu Feb 20 17:39:29 2014
panic(cpu 2 caller 0xffffff7f84361fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff81160a7000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 2), Frame : Return Address
0xffffff80f3143140 : 0xffffff8002022f69
0xffffff80f31431c0 : 0xffffff7f84361fac
0xffffff80f3143290 : 0xffffff7f82a1c53d
0xffffff80f3143350 : 0xffffff7f82ae8d9e
0xffffff80f3143390 : 0xffffff7f82ae8dfc
0xffffff80f3143400 : 0xffffff7f82d6d5be
0xffffff80f3143530 : 0xffffff7f82b0cd41
0xffffff80f3143550 : 0xffffff7f82a2308d
0xffffff80f3143600 : 0xffffff7f82a20bae
0xffffff80f3143800 : 0xffffff7f82a21af6
0xffffff80f31438e0 : 0xffffff7f8398fba2
0xffffff80f3143920 : 0xffffff7f8399f55f
0xffffff80f3143940 : 0xffffff7f839cd51b
0xffffff80f3143980 : 0xffffff7f839cd57b
0xffffff80f31439c0 : 0xffffff7f839a4ff5
0xffffff80f3143a10 : 0xffffff7f83970d3e
0xffffff80f3143aa0 : 0xffffff7f8396ccc7
0xffffff80f3143ad0 : 0xffffff7f8396a816
0xffffff80f3143b00 : 0xffffff80024cb873
0xffffff80f3143b90 : 0xffffff80024cd76f
0xffffff80f3143bf0 : 0xffffff80024cb28f
0xffffff80f3143d40 : 0xffffff80020b6008
0xffffff80f3143e50 : 0xffffff8002026bb1
0xffffff80f3143e80 : 0xffffff80020139b5
0xffffff80f3143ef0 : 0xffffff800201e003
0xffffff80f3143f70 : 0xffffff80020c921d
0xffffff80f3143fb0 : 0xffffff80020f3e26
Kernel Extensions in backtrace:
com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f829cb000->0xffffff7f82c3afff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f826ba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f829bb000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f82978000
com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f82c45000->0xffffff7f82ef1fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f829cb000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f826ba000
com.apple.GeForceTesla(8.1.8)[7DAF283F-6FD3-3783-B3CC-D23964F1B9B8]@0xffffff7f8 394f000->0xffffff7f83a19fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f826ba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f829bb000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f82978000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f829cb000
com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f84354000->0xffffff7f84366fff
dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f8434c000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f82924000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f826ba000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f82978000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8434f000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000001e00000
Kernel text base: 0xffffff8002000000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 601456975761
last loaded kext at 247270773664: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f844d1000, size 65536)
last unloaded kext at 397116869988: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f844d1000, size 57344)
loaded kexts:
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.14.11
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleIntelHDGraphics 8.1.8
com.apple.driver.AppleIntelHDGraphicsFB 8.1.8
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.GeForceTesla 8.1.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.kext.triggers 1.0
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
21 Feb
Anonymous UUID: 33696B99-3BA1-6D58-48CF-56BED589EED3
Fri Feb 21 19:11:59 2014
panic(cpu 1 caller 0xffffff7f97361fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8129235000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 1), Frame : Return Address
0xffffff8106232ea0 : 0xffffff8015022f69
0xffffff8106232f20 : 0xffffff7f97361fac
0xffffff8106232ff0 : 0xffffff7f95a1c53d
0xffffff81062330b0 : 0xffffff7f95ae8d9e
0xffffff81062330f0 : 0xffffff7f95ae8dfc
0xffffff8106233160 : 0xffffff7f95d6d5be
0xffffff8106233290 : 0xffffff7f95b0cd41
0xffffff81062332b0 : 0xffffff7f95a2308d
0xffffff8106233360 : 0xffffff7f95a20bae
0xffffff8106233560 : 0xffffff7f95a224d7
0xffffff8106233630 : 0xffffff7f969815bf
0xffffff8106233700 : 0xffffff7f969ab993
0xffffff8106233780 : 0xffffff7f96993cc0
0xffffff81062337e0 : 0xffffff7f969945ba
0xffffff8106233830 : 0xffffff7f96994934
0xffffff81062338a0 : 0xffffff7f969951a8
0xffffff81062338e0 : 0xffffff7f969621ca
0xffffff8106233a60 : 0xffffff7f96991b20
0xffffff8106233b20 : 0xffffff7f96960cb9
0xffffff8106233b70 : 0xffffff80154cc226
0xffffff8106233b90 : 0xffffff80154cd821
0xffffff8106233bf0 : 0xffffff80154cb28f
0xffffff8106233d40 : 0xffffff80150b6008
0xffffff8106233e50 : 0xffffff8015026bb1
0xffffff8106233e80 : 0xffffff80150139b5
0xffffff8106233ef0 : 0xffffff801501e003
0xffffff8106233f70 : 0xffffff80150c921d
0xffffff8106233fb0 : 0xffffff80150f3e26
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f97354000->0xffffff7f97366fff
dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f9734c000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f95924000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f956ba000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f95978000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f9734f000
com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f959cb000->0xffffff7f95c3afff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f956ba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f959bb000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f95978000
com.apple.GeForceTesla(8.1.8)[7DAF283F-6FD3-3783-B3CC-D23964F1B9B8]@0xffffff7f9 694f000->0xffffff7f96a19fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f956ba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f959bb000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f95978000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f959cb000
com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f95c45000->0xffffff7f95ef1fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f959cb000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f956ba000
BSD process name corresponding to current thread: com.apple.WebKit
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000014e00000
Kernel text base: 0xffffff8015000000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 68394944324604
last loaded kext at 55453333997529: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f974d1000, size 335872)
last unloaded kext at 307397062167: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f97464000, size 57344)
loaded kexts:
com.apple.filesystems.smbfs 2.0.0
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.14.11
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.GeForceTesla 8.1.8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleIntelHDGraphics 8.1.8
com.apple.driver.AppleIntelHDGraphicsFB 8.1.8
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.kext.triggers 1.0
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.iokit.IOSurface 91
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOFireWireFamily 4.5.5You have the MacBookPro6,2, the Edsel of Macs. It may have a logic-board defect covered by this recall.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present. However, according to reports, some units may pass the test, and yet still be deemed eligible for repair under the program. Your experience may vary.
Print the first page of the panic report, if any, and the support page linked above, and bring them with you.
Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.
The model was discontinued on February 24, 2011, so the replacement program has almost ended. Some units may have been sold after that date by Apple as refurbished, or by resellers as new, and they should still be covered.
Some owners report that their unit was repaired under the program after the deadline had passed. Others report that the repair was covered by the extended warranty from a credit-card issuer. Again, your experience may vary.
Sometimes the replacement part is also defective, so be prepared for that possibility.
If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.
If you're dissatisfied with Apple's response, please keep in mind that no one here represents the company or can help with customer-service issues.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
*An SSD doesn't need to be zeroed. -
MacBook Pro restart on its own
Hello,
I'm having lots of truble with my MacBook Pro with 10.8.5 OS. It restarts on its on. At first it happend 1 time a week, now serveral times a day.
This is the log from the Console:
Oct 22 15:50:14 --- last message repeated 1 time ---
Oct 22 15:50:26 Cristians-MacBook-Pro.local coreaudiod[154]: Disabled automatic stack shots because audio IO is active
Oct 22 15:50:33 Cristians-MacBook-Pro.local apsd[70]: Certificate not yet generated
Oct 22 15:50:35 --- last message repeated 1 time ---
Oct 22 15:50:35 Cristians-MacBook-Pro.local apsd[70]: Couldn't find cert in response dict
Oct 22 15:50:35 Cristians-MacBook-Pro.local apsd[70]: Failed to get client cert on attempt 62, will retry in 900 seconds
Oct 22 15:52:47 localhost bootlog[0]: BOOT_TIME 1382446367 0
Oct 22 15:52:49 localhost kernel[0]: PMAP: PCID enabled
Oct 22 15:52:49 localhost kernel[0]: Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64
Oct 22 15:52:49 localhost kernel[0]: vm_page_bootstrap: 1899910 free pages and 180858 wired pages
Oct 22 15:52:49 localhost kernel[0]: kext submap [0xffffff7f80742000 - 0xffffff8000000000], kernel text [0xffffff8000200000 - 0xffffff8000742000]
Oct 22 15:52:49 localhost kernel[0]: zone leak detection enabled
Oct 22 15:52:49 localhost kernel[0]: standard timeslicing quantum is 10000 us
Oct 22 15:52:49 localhost kernel[0]: standard background quantum is 2500 us
Oct 22 15:52:49 localhost kernel[0]: mig_table_max_displ = 74
Oct 22 15:52:49 localhost kernel[0]: corecrypto kext started!
Oct 22 15:52:49 localhost kernel[0]: Running kernel space in FIPS MODE
Oct 22 15:52:49 localhost kernel[0]: Plist hmac value is 735d392b68241ef173d81097b1c8ce9ba283521626d1c973ac376838c466757d
Oct 22 15:52:49 localhost kernel[0]: Computed hmac value is 735d392b68241ef173d81097b1c8ce9ba283521626d1c973ac376838c466757d
Oct 22 15:52:49 localhost kernel[0]: corecrypto.kext FIPS integrity POST test passed!
Oct 22 15:52:49 localhost kernel[0]: corecrypto.kext FIPS AES CBC POST test passed!
Oct 22 15:52:49 localhost kernel[0]: corecrypto.kext FIPS TDES CBC POST test passed!
Oct 22 15:52:49 localhost kernel[0]: corecrypto.kext FIPS AES ECB AESNI POST test passed!
Oct 22 15:52:49 localhost kernel[0]: corecrypto.kext FIPS AES XTS AESNI POST test passed!
Oct 22 15:52:49 localhost kernel[0]: corecrypto.kext FIPS SHA POST test passed!
Oct 22 15:52:49 localhost kernel[0]: corecrypto.kext FIPS HMAC POST test passed!
Oct 22 15:52:49 localhost kernel[0]: corecrypto.kext FIPS ECDSA POST test passed!
Oct 22 15:52:49 localhost kernel[0]: corecrypto.kext FIPS DRBG POST test passed!
Oct 22 15:52:49 localhost kernel[0]: corecrypto.kext FIPS POST passed!
Oct 22 15:52:49 localhost kernel[0]: AppleACPICPU: ProcessorId=1 LocalApicId=0 Enabled
Oct 22 15:52:49 localhost kernel[0]: AppleACPICPU: ProcessorId=2 LocalApicId=1 Enabled
Oct 22 15:52:49 localhost kernel[0]: AppleACPICPU: ProcessorId=3 LocalApicId=4 Enabled
Oct 22 15:52:49 localhost kernel[0]: AppleACPICPU: ProcessorId=4 LocalApicId=5 Enabled
Oct 22 15:52:49 localhost kernel[0]: AppleACPICPU: ProcessorId=5 LocalApicId=0 Disabled
Oct 22 15:52:49 localhost kernel[0]: AppleACPICPU: ProcessorId=6 LocalApicId=0 Disabled
Oct 22 15:52:49 localhost kernel[0]: AppleACPICPU: ProcessorId=7 LocalApicId=0 Disabled
Oct 22 15:52:49 localhost kernel[0]: AppleACPICPU: ProcessorId=8 LocalApicId=0 Disabled
Oct 22 15:52:49 localhost kernel[0]: calling mpo_policy_init for TMSafetyNet
Oct 22 15:52:49 localhost kernel[0]: Security policy loaded: Safety net for Time Machine (TMSafetyNet)
Oct 22 15:52:49 localhost kernel[0]: calling mpo_policy_init for Sandbox
Oct 22 15:52:49 localhost kernel[0]: Security policy loaded: Seatbelt sandbox policy (Sandbox)
Oct 22 15:52:49 localhost kernel[0]: calling mpo_policy_init for Quarantine
Oct 22 15:52:49 localhost kernel[0]: Security policy loaded: Quarantine policy (Quarantine)
Oct 22 15:52:49 localhost kernel[0]: Copyright (c) 1982, 1986, 1989, 1991, 1993
Oct 22 15:52:49 localhost kernel[0]: The Regents of the University of California. All rights reserved.
Oct 22 15:52:49 localhost kernel[0]: MAC Framework successfully initialized
Oct 22 15:52:49 localhost kernel[0]: using 16384 buffer headers and 10240 cluster IO buffer headers
Oct 22 15:52:49 localhost kernel[0]: IOAPIC: Version 0x20 Vectors 64:87
Oct 22 15:52:49 localhost kernel[0]: ACPI: sleep states S3 S4 S5
Oct 22 15:52:49 localhost kernel[0]: AppleIntelCPUPowerManagement: Turbo Ratios 0035
Oct 22 15:52:49 localhost kernel[0]: AppleIntelCPUPowerManagement: (built 13:50:43 Sep 29 2013) initialization complete
Oct 22 15:52:49 localhost kernel[0]: pci build Sep 29 2013 13:35:16, flags 0x23008, pfm64 (36 cpu) 0xf80000000, 0x80000000
Oct 22 15:52:49 localhost kernel[0]: [ PCI configuration begin ]
Oct 22 15:52:49 localhost kernel[0]: console relocated to 0xf80030000
Oct 22 15:52:49 localhost kernel[0]: [ PCI configuration end, bridges 7, devices 16 ]
Oct 22 15:52:49 localhost kernel[0]: [ PCI configuration begin ]
Oct 22 15:52:49 localhost kernel[0]: [ PCI configuration end, bridges 8, devices 22 ]
Oct 22 15:52:49 localhost kernel[0]: FireWire (OHCI) Lucent ID 5901 built-in now active, GUID 70cd60fffe75a5e0; max speed s800.
Oct 22 15:52:49 localhost kernel[0]: mbinit: done [96 MB total pool size, (64/32) split]
Oct 22 15:52:49 localhost kernel[0]: Pthread support ABORTS when sync kernel primitives misused
Oct 22 15:52:49 localhost kernel[0]: rooting via boot-uuid from /chosen: ADE36D20-4C41-3B12-85C0-C198DAB3F6DB
Oct 22 15:52:49 localhost kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
Oct 22 15:52:49 localhost kernel[0]: com.apple.AppleFSCompressionTypeZlib kmod start
Oct 22 15:52:49 localhost kernel[0]: com.apple.AppleFSCompressionTypeDataless kmod start
Oct 22 15:52:49 localhost kernel[0]: com.apple.AppleFSCompressionTypeZlib load succeeded
Oct 22 15:52:49 localhost kernel[0]: com.apple.AppleFSCompressionTypeDataless load succeeded
Oct 22 15:52:49 localhost kernel[0]: AppleIntelCPUPowerManagementClient: ready
Oct 22 15:52:49 localhost kernel[0]: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleIntelPchS eriesAHCI/PRT0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOB lockStorageDriver/KINGSTON SH103S3240G Media/IOGUIDPartitionScheme/Dexter@2
Oct 22 15:52:49 localhost kernel[0]: BSD root: disk0s2, major 1, minor 2
Oct 22 15:52:49 localhost kernel[0]: jnl: unknown-dev: replay_journal: from: 11215360 to: 15922176 (joffset 0x6fd000)
Oct 22 15:52:49 localhost kernel[0]: BTCOEXIST off
Oct 22 15:52:49 localhost kernel[0]: BRCM tunables:
Oct 22 15:52:49 localhost kernel[0]: pullmode[1] txringsize[ 256] txsendqsize[1024] reapmin[ 32] reapcount[ 128]
Oct 22 15:52:49 localhost kernel[0]: jnl: unknown-dev: journal replay done.
Oct 22 15:52:49 localhost kernel[0]: Kernel is LP64
Oct 22 15:52:49 localhost kernel[0]: USBMSC Identifier (non-unique): 000000009833 0x5ac 0x8403 0x9833, 2
Oct 22 15:52:49 localhost kernel[0]: hfs: Removed 87 orphaned / unlinked files and 39 directories
Oct 22 15:52:47 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
Oct 22 15:52:47 localhost com.apple.launchd[1]: *** Shutdown logging is enabled. ***
Oct 22 15:52:49 localhost com.apple.launchd[1] (com.apple.automountd): Unknown key for boolean: NSSupportsSuddenTermination
Oct 22 15:52:49 localhost distnoted[20]: # distnote server daemon absolute time: 3.234592880 civil time: Tue Oct 22 15:52:49 2013 pid: 20 uid: 0 root: yes
Oct 22 15:52:49 localhost kernel[0]: BCM5701Enet: Ethernet address c8:2a:14:38:67:69
Oct 22 15:52:49 localhost kernel[0]: AirPort_Brcm4331: Ethernet address c8:bc:c8:de:c3:85
Oct 22 15:52:49 localhost kernel[0]: IO80211Controller::dataLinkLayerAttachComplete(): adding AppleEFINVRAM notification
Oct 22 15:52:49 localhost kernel[0]: IO80211Interface::efiNVRAMPublished():
Oct 22 15:52:50 localhost airportd[26]: _processDLILEvent: en1 attached (down)
Oct 22 15:52:50 localhost kernel[0]: createVirtIf(): ifRole = 1
Oct 22 15:52:50 localhost kernel[0]: in func createVirtualInterface ifRole = 1
Oct 22 15:52:50 localhost kernel[0]: AirPort_Brcm4331_P2PInterface::init name <p2p0> role 1 this 0xffffff802e7e1400
Oct 22 15:52:50 localhost kernel[0]: AirPort_Brcm4331_P2PInterface::init() <p2p> role 1
Oct 22 15:52:50 localhost kernel[0]: Created virtif 0xffffff802e7e1400 p2p0
Oct 22 15:52:50 localhost com.apple.SecurityServer[15]: Session 100000 created
Oct 22 15:52:50 localhost com.apple.SecurityServer[15]: Entering service
Oct 22 15:52:50 localhost UserEventAgent[11]: Captive: [HandleNetworkInformationChanged:2435] nwi_state_copy returned NULL
Oct 22 15:52:51 localhost kernel[0]: NVDAStartup: Official
Oct 22 15:52:51 localhost kernel[0]: IOBluetoothUSBDFU::probe
Oct 22 15:52:51 localhost kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x8218 FirmwareVersion - 0x0042
Oct 22 15:52:51 localhost kernel[0]: **** [BroadcomBluetoothHostControllerUSBTransport][start] -- Completed -- this = 0xffffff802e8b8c00 ****
Oct 22 15:52:51 localhost kernel[0]: NVDANV50HAL loaded and registered
Oct 22 15:52:51 localhost kernel[0]: fNumVRAMBlocks is 4
Oct 22 15:52:51 localhost kernel[0]: Previous Shutdown Cause: 5
Oct 22 15:52:51 localhost kernel[0]: SMC::smcInitHelper ERROR: MMIO regMap == NULL - fall back to old SMC mode
Oct 22 15:52:51 localhost kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification -- controller = 0xffffff802e8b8c00
Oct 22 15:52:51 localhost kernel[0]: [IOBluetoothHCIController][start] -- completed
Oct 22 15:52:51 localhost kernel[0]: AGC: 3.4.5, HW version=1.9.21, flags:0, features:20600
Oct 22 15:52:51 localhost kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Oct 22 15:52:51 localhost kernel[0]: AirPort: Link Down on en1. Reason 8 (Disassociated because station leaving).
Oct 22 15:52:51 localhost kernel[0]: en1::IO80211Interface::postMessage bssid changed
Oct 22 15:52:51 localhost kernel[0]: Waiting for DSMOS...
Oct 22 15:52:51 localhost com.apple.SecurityServer[15]: Succeeded authorizing right 'com.apple.ServiceManagement.daemons.modify' by client '/usr/libexec/UserEventAgent' [11] for authorization created by '/usr/libexec/UserEventAgent' [11] (100012,0)
Oct 22 15:52:51 localhost fseventsd[34]: event logs in /.fseventsd out of sync with volume. destroying old logs. (412618 4 412660)
Oct 22 15:52:51 localhost kernel[0]: DSMOS has arrived
Oct 22 15:52:51 localhost fseventsd[34]: log dir: /.fseventsd getting new uuid: 5366E002-BA02-436E-BB5F-5300BEC734A1
Oct 22 15:52:51 localhost hidd[59]: Posting 'com.apple.iokit.hid.displayStatus' notifyState=1
Oct 22 15:52:52 localhost kernel[0]: SMC::smcReadKeyAction ERROR: smcReadData8 failed for key MOTP (kSMCKeyNotFound)
Oct 22 15:52:52 localhost kernel[0]: [AGPM Controller] build GPUDict by Vendor10deDevice0a29
Oct 22 15:52:52 localhost kernel[0]: [AGPM Controller] build GPUDict by Vendor8086Device0046
Oct 22 15:52:52 localhost kernel[0]: macx_swapon SUCCESS
Oct 22 15:52:52 localhost DumpPanic[62]: Saved panic report for kernel to /Library/Logs/DiagnosticReports/Kernel_2013-10-22-155251_Cristians-MacBook-Pro. panic
Oct 22 15:52:52 localhost apsd[70]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1102)
Oct 22 15:52:52 --- last message repeated 1 time ---
Oct 22 15:52:52 localhost revisiond[46]: Had metainfo
Oct 22 15:52:52 localhost revisiond[46]: UUIDs match!
Oct 22 15:52:52 localhost mDNSResponder[52]: mDNSResponder mDNSResponder-379.38.1 (Apr 25 2013 19:19:56) starting OSXVers 12
Oct 22 15:52:52 localhost appleeventsd[64]: main: Starting up
Oct 22 15:52:52 localhost configd[17]: bootp_session_transmit: bpf_write(en1) failed: Network is down (50)
Oct 22 15:52:52 localhost configd[17]: DHCP en1: INIT-REBOOT transmit failed
Oct 22 15:52:52 localhost loginwindow[55]: Login Window Application Started
Oct 22 15:52:52 localhost awacsd[68]: Starting awacsd connectivity-78.3 (Apr 25 2013 19:22:44)
Oct 22 15:52:52 localhost com.apple.usbmuxd[40]: usbmuxd-323 on Jul 29 2013 at 23:21:29, running 64 bit
Oct 22 15:52:52 localhost awacsd[68]: InnerStore CopyAllZones: no info in Dynamic Store
Oct 22 15:52:52 localhost configd[17]: network changed.
Oct 22 15:52:52 Cristians-MacBook-Pro.local configd[17]: setting hostname to "Cristians-MacBook-Pro.local"
Oct 22 15:52:52 Cristians-MacBook-Pro.local netbiosd[78]: Unable to start NetBIOS name service:
Oct 22 15:52:52 Cristians-MacBook-Pro.local systemkeychain[80]: done file: /var/run/systemkeychaincheck.done
Oct 22 15:52:52 Cristians-MacBook-Pro.local configd[17]: network changed: DNS*
Oct 22 15:52:52 Cristians-MacBook-Pro.local mDNSResponder[52]: D2D_IPC: Loaded
Oct 22 15:52:52 Cristians-MacBook-Pro.local mDNSResponder[52]: D2DInitialize succeeded
Oct 22 15:52:52 Cristians-MacBook-Pro.local locationd[56]: Incorrect NSStringEncoding value 0x8000100 detected. Assuming NSASCIIStringEncoding. Will stop this compatiblity mapping behavior in the near future.
Oct 22 15:52:52 Cristians-MacBook-Pro.local locationd[56]: NOTICE,Location icon should now be in state 0
Oct 22 15:52:52 Cristians-MacBook-Pro.local mds[51]: (Normal) FMW: FMW 0 0
Oct 22 15:52:52 Cristians-MacBook-Pro.local coreservicesd[31]: FindBestLSSession(), no match for inSessionID 0xfffffffffffffffc auditTokenInfo( uid=0 euid=0 auSessionID=100000 create=false
Oct 22 15:52:52 Cristians-MacBook-Pro.local WindowServer[82]: Server is starting up
Oct 22 15:52:52 Cristians-MacBook-Pro.local WindowServer[82]: Session 256 retained (2 references)
Oct 22 15:52:52 Cristians-MacBook-Pro.local WindowServer[82]: Session 256 released (1 references)
Oct 22 15:52:52 Cristians-MacBook-Pro.local WindowServer[82]: Session 256 retained (2 references)
Oct 22 15:52:52 Cristians-MacBook-Pro.local TeamViewer_Service[71]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1102)
Oct 22 15:52:52 --- last message repeated 2 times ---
Oct 22 15:52:52 Cristians-MacBook-Pro.local WindowServer[82]: init_page_flip: page flip mode is on
Oct 22 15:52:52 Cristians-MacBook-Pro.local TeamViewer_Service[71]: 3891612: (CGSLookupServerRootPort) Untrusted apps are not allowed to connect to or launch Window Server before login.
Oct 22 15:52:52 Cristians-MacBook-Pro.local TeamViewer_Service[71]: kCGErrorRangeCheck: On-demand launch of the Window Server is allowed for root user only.
Oct 22 15:52:52 Cristians-MacBook-Pro.local TeamViewer_Service[71]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1102)
Oct 22 15:52:52 Cristians-MacBook-Pro.local TeamViewer_Service[71]: kCGErrorRangeCheck: On-demand launch of the Window Server is allowed for root user only.
Oct 22 15:52:52 Cristians-MacBook-Pro.local TeamViewer_Service[71]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1102)
Oct 22 15:52:52 Cristians-MacBook-Pro.local blued[67]: Read the UHE Info
Oct 22 15:52:52 Cristians-MacBook-Pro.local blued[67]: Read version 2 info. Number of devices:1
Oct 22 15:52:52 Cristians-MacBook-Pro.local blued[67]: Class of device: 0x2580
Oct 22 15:52:52 Cristians-MacBook-Pro.local blued[67]: Device name: 'Andrei Stroe’s Mouse' length:23
Oct 22 15:52:52 Cristians-MacBook-Pro.local blued[67]: Finished reading the HID data
Oct 22 15:52:52 Cristians-MacBook-Pro.local blued[67]: Found a device with PID:0x030d VID:0x05ac
Oct 22 15:52:52 Cristians-MacBook-Pro.local TeamViewer_Service[71]: _RegisterApplication(), FAILED TO establish the default connection to the WindowServer, _CGSDefaultConnection() is NULL.
Oct 22 15:52:52 Cristians-MacBook-Pro.local TeamViewer_Service[71]: CGSRegisterConnectionNotifyProc called with invalid connection
Oct 22 15:52:52 --- last message repeated 1 time ---
Oct 22 15:52:52 Cristians-MacBook-Pro.local TeamViewer_Service[71]: kCGErrorInvalidConnection: CGSSetConnectionProperty: Invalid connection
Oct 22 15:52:52 Cristians-MacBook-Pro.local TeamViewer_Service[71]: kCGErrorInvalidConnection: Error enabling suspendResume handling
Oct 22 15:52:53 Cristians-MacBook-Pro kernel[0]: MacAuthEvent en1 Auth result for: 00:18:e7:da:9e:20 MAC AUTH succeeded
Oct 22 15:52:53 Cristians-MacBook-Pro kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0
Oct 22 15:52:53 Cristians-MacBook-Pro kernel[0]: AirPort: Link Up on en1
Oct 22 15:52:53 Cristians-MacBook-Pro kernel[0]: en1: BSSID changed to 00:18:e7:da:9e:20
Oct 22 15:52:53 Cristians-MacBook-Pro kernel[0]: en1::IO80211Interface::postMessage bssid changed
Oct 22 15:52:53 Cristians-MacBook-Pro kernel[0]: AirPort: RSN handshake complete on en1
Oct 22 15:52:53 Cristians-MacBook-Pro.local airportd[26]: _doAutoJoin: Already associated to “SBS-Guests”. Bailing on auto-join.
Oct 22 15:52:53 Cristians-MacBook-Pro.local WindowServer[82]: mux_initialize: Mode is dynamic
Oct 22 15:52:53 Cristians-MacBook-Pro.local WindowServer[82]: GLCompositor enabled for tile size [256 x 256]
Oct 22 15:52:53 Cristians-MacBook-Pro.local WindowServer[82]: CGXGLInitMipMap: mip map mode is on
Oct 22 15:52:53 Cristians-MacBook-Pro.local WindowServer[82]: WSMachineUsesNewStyleMirroring: false
Oct 22 15:52:53 Cristians-MacBook-Pro.local WindowServer[82]: Display 0x042728c0: GL mask 0x5; bounds (0, 0)[1440 x 900], 36 modes available
Can anyone help me with any suggestion?
Thank you in advance!Go to the Apple Store - it's rather difficult to solve those kind of problems on these forums as they may be hardware or software related. Apple will be able to run diagnostics not available to mere mortals.
One thing that you'll want to do before taking your machine in is to have a backup. Whether Time Machine or using one of the cloning applications (personally, I use both Time Machine and Carbon Copy Cloner).
Good luck,
Clinton -
I have a 15inch Macbook Pro that has recently been acting wacky. It feels like someone else is controlling my computer but all my sharing featured are turned off and i have my firewall on so i doubt its being remote controlled. Using my cursor is a constant battle. Sometimes its fine other times it won't cooperate. At random times the cursor will move and highlight a word and define it. YES Define the highlighted word. While on safari it'll randomly zoom in on the webpage im on, and contiue to highlight and try to switch pages. It'll switch from desktop to dashboard on its own as well as make my launch pad disappear and reaapear. without me touching it at all. SOMEONE HELP !
There are several possible causes for this issue. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.
1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.
2. Open the Bluetooth preference pane in System Preferences and delete all pointing devices other than the trackpad, if applicable. Disconnect any USB pointing devices. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device.
3. Start up in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you restart as usual, stop here and post your results. Do the same if you can't start in safe mode. If there was no difference in safe mode, go on to the next step.
4. Reset the System Management Controller.
5. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.
6. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.
7. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and the unit needs to be serviced or replaced.
8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to behave erratically. If you're using such an adapter, disconnect it and test.
9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.
10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.
11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested. -
Why does MacBook Pro restart at night?
I leave my MacBook Pro connected to poser supply and let it go to sleep under power management. Many nights it will restart. (At least that is what seems to happen. When I wake it up in the morning I am presented with the login choice screen (my user vs guest) and when I select my account and log in the formerly runniing apps are no longer running.
While it isn't causing major problems it mystifies me. Other macs I have owned, including a Mac Air can go days or even weeks without needing a reboot. None seem to spontaneously restart.I see. It is possible for a process to crash and cause a logout. But from your description some process is simply asking the system to logout in the usual way. Weird. Is it possible that in System Preferences, Energy Saver, Schedule (the button down in the lower right corner) has been inadvertenly set to shutdown/restart at some time?
As for the log, I don't know about using the Terminal application, but the application Console (in the Utilities folder) is designed to let you peruse the myriad of logs kept by the system. -
My MacBook Pro restarts after it's been idle for an hour
I'm new to daily Mac use, but I think I have my settings correct. My laptop is kept plugged in at work - never runs on battery. In my Energy Saver system prefs, I have Computer Sleep and Display Sleep set to Never on both Power Adapter and Battery, all options (hard disk sleep, wake for network access, reduce brightness, start up after power failure) are unchecked. There is nothing set up in the Schedule area to turn on or off at specific times.
Every time the computer is idle for more than an hour (when I'm at lunch or in a meeting), when I come back the computer has restarted itself. Not gone to sleep, or shut down, but completely restarted.
Is there some other setting I'm missing that's making this happen? Although I try to remember to save all my work before I leave just in case, every so often I forget, and I'm getting sick of losing work (or even just losing system state and having to restart all my programs, reopen all my files, etc.)
Someone on the apple.stackexchange forum suggested checking my console log, but when I posted the results I didn't get any comments except that maybe it had overheated. But it never restarts randomly, which I would think would happen if it had overheated. It's always tied to the idle time.
Here's the console log for the most recent event; can anyone tell me what's going on?
6/14/11 1:55:10 PM TransmitFSHelper[4243] bytes transferred 3881
6/14/11 1:55:53 PM [0x0-0xfa0fa].com.activestate.Komodo[4306] fillNetscapeFunctionTable
6/14/11 1:58:28 PM [0x0-0xd10d1].com.google.Chrome[4095] 2011-06-14 13:58:28.556 Google Chrome Helper[4340:107] __CFServiceControllerBeginPBSLoadForLocalizations received error 1100 from bootstrap_look_up2
6/14/11 3:00:19 PM com.apple.launchd.peruser.501[4053] ([0x0-0xcf0cf].com.apple.Stickies[4092]) Exited: Killed
6/14/11 3:00:19 PM com.apple.launchd.peruser.501[4053] ([0x0-0xf80f8].com.panic.TransmitMenu[4237]) Exited: Killed
6/14/11 3:00:19 PM com.apple.launchd.peruser.501[4053] (com.apple.AirPortBaseStationAgent[4070]) Exited: Killed
6/14/11 3:00:19 PM com.apple.launchd.peruser.501[4053] ([0x0-0xfe0fe].com.apple.ScreenSaver.Engine[4496]) Exited: Terminated
6/14/11 3:00:19 PM loginwindow[3881] PScurrentwindowbounds: CGSGetWindowBounds returned error (1002)
6/14/11 3:00:19 PM com.apple.loginwindow[3881] Tue Jun 14 15:00:19 Web-Devs-MacBook-Pro.local loginwindow[3881] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
6/14/11 3:00:19 PM loginwindow[3881] _NXSetCursorRect: error getting window bounds (1002)
6/14/11 3:00:19 PM loginwindow[3881] _NXSetCursorRect: error getting window bounds (1002)
6/14/11 3:00:19 PM loginwindow[3881] _NXSetCursorRect: error getting window bounds (1002)
6/14/11 3:00:19 PM loginwindow[3881] PScurrentwindowbounds: CGSGetWindowBounds returned error (1002)
6/14/11 3:00:19 PM loginwindow[3881] PScurrentwindowbounds: CGSGetWindowBounds returned error (1002)
6/14/11 3:00:19 PM com.apple.loginwindow[3881] 2011-06-14 15:00:19.628 loginwindow[3881:107] PScurrentwindowbounds: CGSGetWindowBounds returned error (1002)
6/14/11 3:00:19 PM com.apple.loginwindow[3881] 2011-06-14 15:00:19.629 loginwindow[3881:107] _NXSetCursorRect: error getting window bounds (1002)
6/14/11 3:00:19 PM com.apple.loginwindow[3881] 2011-06-14 15:00:19.629 loginwindow[3881:107] _NXSetCursorRect: error getting window bounds (1002)
6/14/11 3:00:19 PM com.apple.loginwindow[3881] 2011-06-14 15:00:19.629 loginwindow[3881:107] _NXSetCursorRect: error getting window bounds (1002)
6/14/11 3:00:19 PM com.apple.loginwindow[3881] 2011-06-14 15:00:19.629 loginwindow[3881:107] PScurrentwindowbounds: CGSGetWindowBounds returned error (1002)
6/14/11 3:00:19 PM com.apple.loginwindow[3881] 2011-06-14 15:00:19.629 loginwindow[3881:107] PScurrentwindowbounds: CGSGetWindowBounds returned error (1002)
6/14/11 3:00:19 PM com.apple.launchd.peruser.501[4053] Background: Bug: launchd_core_logic.c:2489 (24498):0
6/14/11 3:00:19 PM com.apple.launchd.peruser.501[4053] Background: job_mig_intran() was confused by PID 0 UID 0 EUID 0 Mach Port 0x7703: kernel_task
6/14/11 3:00:19 PM com.apple.launchd.peruser.501[4053] Bug: launchd_runtime.c:935 (24003):0: j != NULL
6/14/11 3:00:20 PM com.apple.WindowServer[4811] Tue Jun 14 15:00:20 Web-Devs-MacBook-Pro.local WindowServer[4811] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
6/14/11 3:01:29 PM com.apple.launchctl.Aqua[4842] launchctl: Please convert the following to launchd: /etc/mach_init_per_user.d/com.adobe.versioncueCS3.monitor.plist
6/14/11 3:01:29 PM com.apple.launchd.peruser.501[4840] (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
6/14/11 3:01:29 PM com.apple.launchd.peruser.501[4840] (com.apple.Kerberos.renew.plist[4856]) Exited with exit code: 1
6/14/11 3:01:31 PM [0x0-0x118118].com.google.Chrome[4878] [0614/150131:INFO:breakpad_mac.mm(89)] Breakpad disabled
6/14/11 3:01:31 PM com.apple.launchd.peruser.501[4840] (0x100402ce0.mach_init.VersionCueCS3monitor) Failed to check-in!
6/14/11 3:01:34 PM HyperDock Helper[4884] Error loading /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: dlopen(/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types, 262): no suitable image found. Did find:
/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: no matching architecture in universal wrapper
6/14/11 3:01:34 PM [0x0-0x11f11f].de.bahoom.HyperDock-Helper[4884] HyperDock Helper: OpenScripting.framework - scripting addition "/Library/ScriptingAdditions/Adobe Unit Types.osax" declares no loadable handlers.
6/14/11 3:01:43 PM [0x0-0x117117].com.adiumX.adiumX[4877] SocketRead err = -9806
6/14/11 3:01:43 PM [0x0-0x117117].com.adiumX.adiumX[4877] cdsa: SSLHandshake failed with error -9806 (connection closed via error)
6/14/11 3:01:50 PM GrowlHelperApp[4872] MailMe: No suitable SMTP account foundDoesn't sound like it. It sounds like you're being logged-off.
Does your Mac go through the complete Restart cycle -- black screen, gray and/or blue screen momentarily, startup chime, etc?
If you're not sure, do a Restart just to watch the process; the next time the problem occurs, see if it's the same.
You need to know which it is, as these will have very different causes, and different places to look for a solution. -
Macbook pro restarts instead of shutting down. Just picked up from genius bar!
Hello, I've just picked up my macbook pro from the genius bar, I had the airport card and dvd drive replaced and when I got home i noticed that when i press shut down the laptop restarts..any thoughts? Thanks in advance
That is certainly frustrating, take it in and find another issue. Have you tried an SMC reset to see if that helps?
If that doesn't work, I would take it back and have them see what they did wrong, if they did anything wrong, becasue it should be working right after service. -
Late 2011 Macbook Pro Restarts When Power Connected
I have a late 2011 Macbook Pro, 2.2 GHz with 8GB Ram with OS X 10.8.2 and a series of unfortunate events.
When I connect the magsafe adapter to the computer, after it has been shut down completely overnight, with the lid closed, the Macbook attempts to restart. The restart fails beause the lid is closed but leaves my Macbook in an unstable state. Unless I do a PRAM reset whenever this happens, I will have at least one random shutdown, usually within the first half hour of use after the computer restarts itself. I have also reset the SMC controller, checked the hard drive for errors and tested the memory. I have been careful to make sure that the computer shuts all of the way down before closing the lid and disconnecting power. As far as I can tell at this point, starting the computer on battery, and subsequently connecting the magsafe adapter, does not cause any problems.
I never saw this behavior until I installed Mountain Lion.Run an Apple hardware test and see if that picks up any problems. If this phenomenon is consistently repeatable, I recommend taking it to a repair facility for a diagnosis. This clearly is not normal operation. I hope that you might be still in the warrantee period.
Ciao. -
Why does my macbook pro restart whenever I wake it up from sleep?
Whenever my Macbook Pro goes to sleep and I wake it up, it restarts. When it turns on the screen says that there was a problem and it had to restart. It seems to only restart when there are applications open, but this could just be a fluke. I copied the code that showed up in the box that asked if I wanted to report this problem to Apple. I looked at a few discussions on here and I ran a hardware test and some other test but they haven't fixed the issue Can someone please help?! Thanks in advance.
Interval Since Last Panic Report: 1454955 sec
Panics Since Last Report: 5
Anonymous UUID: 81192A4C-05F6-4A0E-8242-4EFB3484041C
Sat Mar 30 21:06:07 2013
panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f816b05fb, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff806a4c5628, CR3: 0x0000000000100000, CR4: 0x00000000001606e0
RAX: 0xffffff7f8170d320, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000008
RSP: 0xffffff807ed5bc80, RBP: 0xffffff807ed5bcb0, RSI: 0xffffff800aa18000, RDI: 0xffffff806a348000
R8: 0x0000000000000000, R9: 0xffffff807ed5bc58, R10: 0x000000000000007c, R11: 0xffffff80002dad00
R12: 0xffffff806a3481c8, R13: 0xffffff806a4c3000, R14: 0xffffff800aa18000, R15: 0xffffff806a348000
RFL: 0x0000000000010286, RIP: 0xffffff7f816b05fb, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0xffffff806a4c5628, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff807ed5b930 : 0xffffff8000220792
0xffffff807ed5b9b0 : 0xffffff80002c4794
0xffffff807ed5bb60 : 0xffffff80002da55d
0xffffff807ed5bb80 : 0xffffff7f816b05fb
0xffffff807ed5bcb0 : 0xffffff7f816afde7
0xffffff807ed5bce0 : 0xffffff7f816b01bd
0xffffff807ed5bd10 : 0xffffff7f80c83832
0xffffff807ed5bd50 : 0xffffff7f81738383
0xffffff807ed5bda0 : 0xffffff7f8173a692
0xffffff807ed5bde0 : 0xffffff7f8173a7c4
0xffffff807ed5be20 : 0xffffff7f80c874c5
0xffffff807ed5be60 : 0xffffff7f80c87628
0xffffff807ed5be90 : 0xffffff7f80c8afd7
0xffffff807ed5bef0 : 0xffffff800063d4d6
0xffffff807ed5bf30 : 0xffffff800063c250
0xffffff807ed5bf70 : 0xffffff800063c0f4
0xffffff807ed5bfb0 : 0xffffff8000820057
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80c78000->0xffffff7f80cb0fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
com.apple.driver.AppleIntelFramebufferCapri(7.3.2)[5D02E509-F60D-3312-9C3C-AF47 D6622C85]@0xffffff7f8172d000->0xffffff7f8178afff
dependency: com.apple.iokit.IOACPIFamily(1.4)[A87503EC-9C34-3613-9A86-7296B23BC344]@0xfffff f7f807d4000
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80c78000
com.apple.driver.AppleIntelHD4000Graphics(7.3.2)[AD64F3E5-2838-3046-A9EA-1CB6C9 769436]@0xffffff7f816ad000->0xffffff7f81713fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80cb1000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80c78000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 8529819535358
last loaded kext at 821492316277: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f80795000, size 241664)
last unloaded kext at 324485439031: com.apple.driver.AppleUSBTCKeyEventDriver 227.6 (addr 0xffffff7f814ec000, size 8192)
loaded kexts:
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AGPM 100.12.75
com.apple.driver.X86PlatformShim 5.0.0d8
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleIntelHD4000Graphics 7.3.2
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelFramebufferCapri 7.3.2
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleIRController 312
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AirPort.Brcm4331 561.7.22
com.apple.driver.AppleSDXC 1.2.2
com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleFWOHCI 4.9.0
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleUSBXHCI 1.1.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOFireWireFamily 4.4.8
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.8
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro9,2, BootROM MBP91.00D3.B06, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f38
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 6
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 4That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:
A damaged OS X installation
A fault in a peripheral device, if any
Corrupt non-volatile memory (NVRAM)
An internal hardware fault (including incompatible memory)
An obscure bug in OS X
You can rule out the first two possibilities by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation (after erasing the startup volume) may solve a problem that isn't solved by reinstalling in place, without erasing.
Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it as directed in this support article.
If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model. Memory that is either slower or faster than specified may be incompatible.
The Apple Hardware Test, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test.
In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.
If none of the above applies, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.
Print the first page of the panic report and bring it with you.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least two independent backups.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed. -
MacBook Pro restarts unexpectedly after removing mini displayport-DVI adapter
Hi all,
I did a clean install of Mavericks a little while back. Since then I have been noticing an issue with my Mid-2009 17" MacBook auto-restarting, and have reduced it when I remove my mini displayport-DVI adapter.
I usually work with my macbook closed, connected to a Dell 24" external monitor connected via DVI. When removing the adapter the macbook quite often goes to the grey screen telling me that the machine must force restart. It is becoming really frustrating.
Anyone know about this issue or found a workaround?
Thanks in advance,
BenHi emeidos,
If you are having intermittent forced restarts with yoru MacBook Pro, you may find the following article helpful:
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."
http://support.apple.com/kb/TS4636
Regards,
- Brenden
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