Macbook pro restarts instead of shutting down. Just picked up from genius bar!

Hello, I've just picked up my macbook pro from the genius bar, I had the airport card and dvd drive replaced and when I got home i noticed that when i press shut down the laptop restarts..any thoughts? Thanks in advance

That is certainly frustrating, take it in and find another issue. Have you tried an SMC reset to see if that helps?
If that doesn't work, I would take it back and have them see what they did wrong, if they did anything wrong, becasue it should be working right after service.

Similar Messages

Macbook Pro restarting instead of shutting down?

Hi,
I recently installed OSX Mavericks for my macbook pro, and ever since then it seems to be having issues shutting down. Every time I choose shut down from the computer menus it takes a long time to shut down, but then restarts itself. I thought this may have had something to do with my USB Wireless dongle but I bought a new one to try and solve the issue but it hasn't?
I don't know whethere this is something to do with Mavericks, or whether it is my macbook but any help you can give me would be extremely useful!
I have reset the PRAM and SMC, have checked the daylight savings settings but nothing has helped...
Also, I don't know if it is related but I can't get my keyboard to stop pressing the 'q' button when I type which is extremely annoying especially when putting in passwords! I had a new keyboard fitted around 6 months ago, but this only started aqfter installing mavericks... HELP!!

No ideas Michael but some suggestions that might resolve the problem.
How long is it since you ran Disk Utility and repaired permissions? If a long time I would do this. Note whether you have a long list of permissions which needed repair and for the greater part were repaired.
You can also run Check Disk from Disk Utility. If this indicates repairs are needed you should restart from your original installation disk or the latest system upgrade disk you have - holding the c key until the Apple logo appears. On the first screen select your language & continue to the next screen which will have a menu bar. Open Disk Utility from the Utilities or Tools menu. This will allow you to run Disk repair. If repairs are needed and shown as completed re-run this option until you no longer have any repairs needed.
Now it's possible that neither of these procedures will resolve the problem. You will only find this out by using your computer normally. If the problem continues get back to this forum and let us know so that we can offer further suggestions.
Neville

I plugged in iPhone 5 charger to my MacBook Pro and it immediately shut down and I can't get it restarted. Any ideas how to do this without removing the battery?

I plugged in iPhone 5 charger to my MacBook Pro and it immediately shut down and I can't get it restarted. Any ideas how to do this without removing the battery?

If you have your MBP charger, try a SMC reset:
http://support.apple.com/en-us/HT201295
If no success, make an appointment at an Apple store genius bar.
Ciao.

MOVED: K8T Neo-V with Win XP Pro, computer restarts instead of shut down?

This topic has been moved to AMD64 VIA/AMD/ATI based board.
https://forum-en.msi.com/index.php?topic=93812.0

I disabled Boot on LAN, disabled Wake-On-PME in BIOS, and checked my control panel power settings, but it still restarts instead of shut down. I just got this motherboard and it started doing this ever since I installed it. I did reformat my hard drive and reinstall windows after I installed the motherboard. I'm trying to avoid opening the case again, I don't think I flipped the power switch and reset switch because when I push the reset button or use Start menu's restart, the computer still restarts. I guess I'll double check it again...
for the "clear cmos and load defaults in the bios", this is a brand new motherboard, shouldn't it already have the default settings? and what do I need to do to reinstall the mainboard's chipset drivers?
Thanks!!

IMac restarts instead of shutting down

Hello,
I have a 2009 iMac 24" running 10.6.2. When I select shutdown from the shutdown menu it asks if I want to shutdown and then after selecting yes it starts the shutdown process. After shutting down it immediately restarts. When selecting shutdown from the login screen, it shuts down correctly.
-I've zapped my PRAM
-I did a SMC reset
-I've unselected restart after power failure
-I have a wireless USB mouse connected
-I have Apple's wireless keyboard
Any thoughts?
Help is much appreciated

If it does not happen in the new account (you should try it a few times to make sure), then the cause is usually one of two things, and there is probably not anything wrong with the overall system.
First is a background process that runs in your normal account. Check System Preferences Accounts pane +Login Items+ tab. Remove anything there that you no longer need to have running. Then, with what's left, remove one at a time and test to see if it makes a difference; make sure you note what you removed (and where it is located) so that you can put it back if it was not the cause.
Second are user preference settings. In this case, this is a bit harder to trouble-shoot, because I can't think of any particular user preference file that would make a Mac restart instead of shut down.
If the problem does not happen in a new account, and you can't determine the exact cause, one thing you could do is create a new user account for ongoing permanent use, and transfer your user data from your current account to the new account. Eventually, once everything is working fine, abandon your current account.

My MacBook Pro (2.66GHz Corei7) shuts down by itself continuously

My MacBook Pro (2.66GHz Corei7) shuts down by itself continuously

Hi, I am facing the same issue.
Did you able to solve your issue? Please advise.

Restart instead of Shut Down

?

More information would be helpful. The computer is restarting instead of shutting down? What happens if you use the power button to shutdown?
From your other post:
I thing is related to the outlets here in my house.
Can you explain this?
Try booting into the Safe Mode, which resets some things. Shutdown from there, if possible.
Safe Mode - About
Safe Mode
Other than this problem, is the computer operating normally?

Itunes is causing my Macbook Pro to freeze at shut down, any ideas?

For a while I was confused as to why my brand new Macbook Pro was failing to shut down. I continued to use it, and each time I would shut my computer off it would freeze with a loading dial in the lower-middle part of the screen. Eventually I started to run one program at a time. I ran Safari (among other programs), and the computer shut down fine. I ran Itunes, and the computer failed to shut down. I have also realized that Microsoft Office causes my computer to freeze at shut down as well. I have run disk utility to check my hard-drive. Everything came out fine, so I know it is not a hardware problem. Something with the software of Microsoft Office and Itunes are not functioning properly... Anybody have any ideas?

For a while I was confused as to why my brand new Macbook Pro was failing to shut down. I continued to use it, and each time I would shut my computer off it would freeze with a loading dial in the lower-middle part of the screen. Eventually I started to run one program at a time. I ran Safari (among other programs), and the computer shut down fine. I ran Itunes, and the computer failed to shut down. I have also realized that Microsoft Office causes my computer to freeze at shut down as well. I have run disk utility to check my hard-drive. Everything came out fine, so I know it is not a hardware problem. Something with the software of Microsoft Office and Itunes are not functioning properly... Anybody have any ideas?

I have never set a firmware password on my macbook pro, but when I hold down option to boot from a different drive, I get a lock, and have no idea what the password is..?

I have never set a firmware password on mymacbook pro, but when I hold down option to boot from a different drive, I geta lock, and have no idea what the password is, i am the first owner of my mac so its impossible that someone else has set the password, i have only noticed this becuae i made a bootcamp partition and installed windows onto the machine, after the installation... i shut down the comptuer and continued to use os x, days later i tried to boot into the boot camp partition again by holding down the option key on boot, but i got a window asking me for a firmware password that i have no idea of! please help me!
will

Hi macbookprowilliam, I have the SAME problem, that grey lock just appeared trolling me. I dunno the password and I wan't to sell this macbook! I need the password. Maybe it's a new malware! I don't even know how to set a firmware password and I am the only user on this computer too! I have a thread about that too: https://discussions.apple.com/thread/3926399?start=0&tstart=0
So, did you fix it or got around it? Please reply! I am desperate.
Thank you

Macbook Pro retina mid 2012 restarts instead of shut down/sleep

it's been happening since i upgraded from mountain lion 10.8.5 to mavericks 10.9.2 :
my rMBP mid 2012 2.6g 8gb always restarts when i shut it down via apple logo or power button. it also restarts when i choose sleep or i close the lid.
it happens only with charger connected.
once i didn't realize that it happened as "rolling restarts" with lid closed in my bag after i close it, the battery drained out from fully charged (charger disconnected).
with default energy saver setting, it always says "Your computer restarted because of a problem." when i woke it from sleep.
i did reset SMC and NVRAM but it didn't solve that problem.
also, at the beginning of the problem, kernel panic happened so often.
fyi, i have only 2 or 3 kernel panic when i run it with mountain lion.
any solution for that?

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.

My new 2015 macbook pro 13 retina unexpected shut down and restarted

my 2015 macbook pro 13 retina display (one week old) unexpectetly shut down and immediately restarted. This is the first time it did it. Should I be concerned?

Maybe. The best option is an appointment at an Apple store genius bar. If you purchased your MBP from Apple (not a reseller) you have 14 days from the date of purchase to exchange it or get a refund.
Ciao.

MacBook Pro 2013 will not shut down without restarting.

I got a macbook pro a month ago and it will not shut down without pressing down on the power button. Using the normal Shut down options only restarts the computer. I have done all the disk utility repairs, installed new mountain lion, reset the PRAM several times, and ran software repair from doing the shutdown hold D. I also checked to see if the PRAM is good, and it is Ok in systems utilities. It will also restart when i have not touched the computer for 10 or so minutes and will go to locked user log in.
I really don't know what else to do. If you need more details let me know. Any advice?
Thanks

Thanks!
I tried this and discovered something new. I noticed that if the computer is charging while shutdown, the computer will still restart. However, if the computer is charging and you shutdown, then unplug the charger, it will remain off. It will also resume normal shut down and sleep if you shut down while unplugged, now. An idea why it will still restard while plugged in though? If not i very much appreciate your help so far!

Why Does My MacBook Pro Keep forcing a shut down?

Whenever I shut down my macbook pro MANUALLY it waits a little and then brings up the "you must restart your computer" screen (the one in diff languages). How do I stop this? Is this hurting my computer?
I have 2 external hardrrives (one FW), an Mbox, and mobile mouse connected at all times.

Backing up should not be a problem. Has your computer had a knock recently? I'm just wondering if a RAM module may be slightly unseated. You can google YouTube videos on resetting it, you also may need to to search these forums to reset PRAM and SMC.
Good luck
Pete

Macbook Pro 17" mid 2009 shuts down on startup

Macbook Pro 17" start acting up few weeks ago. It shuts down at start up. I have to press power button many times to turn it on. I red few posts regarding this problem, and most of them are saying that its HD fault. I've just did fresh install of Mountain Lion with hope it will fix the HD, but I guess it didn't fix anything. Is it possible that SuperDrive is at fault? The reason is that SuperDrive stoped reading CD/DVDs since few months ago. What do I have to do before I replace 500 GB HDD?
Thanks in advance to everyone.

Maybe if you had checked into how to use and repair your system, what to do to reset the system board, and the things that can and do go wrong - PCs are not immune they are different. Notebooks have more trouble with disk drive failures and heat they have to contend with.
Posting in the forum for MacBook Pro is a good start.
MacBook Prohttps://discussions.apple.com/community/notebooks/macbook_pro
https://discussions.apple.com/community/mac_oshttp://www.apple.com/support/macbookpro
Mac OS X Help
Isolating Issues in Mac OS
http://support.apple.com/kb/TS1388
https://www.apple.com/support/osx/
https://www.apple.com/support/quickassist/
http://www.apple.com/support/mac101/help/
http://www.apple.com/support/mac101/tour/
Get Help with your Product
http://docs.info.apple.com/article.html?artnum=304725
TimeMachine 101
https://support.apple.com/kb/HT1427
Mac OS X & Mountain Lion Community
https://discussions.apple.com/community/mac_os
https://discussions.apple.com/community/mac_os/os_x_mountain_lion?view=discussio ns
Lion Recovery Mode
http://support.apple.com/kb/HT4718
ExpressLane
https://expresslane.apple.com/
Startup Manager: How to select a startup volume
http://support.apple.com/kb/HT1310
Troubleshooting: My computer won't turn on
https://support.apple.com/kb/TS1367
Symptoms
If your Macintosh computer won't turn on, here's how to troubleshoot it. Please keep in mind that although your computer may display similar symptoms that prevent it from showing video, this article discusses what to do if the computer won't turn on, meaning that when you press the power button:
You don't hear a startup chime.
You don't hear any fan or drive noise.
The power button or power indicator doesn't light up at all.
If your computer doesn't display any video, it may display one or more of these similar symptoms when you press the power button:
You may hear a startup chime.
You may hear fan or drive noise.
You may see the power button or power indicator light up.
If any of these conditions occurs, see Troubleshooting: My computer has no video instead.
Resolution
If your computer won't turn on, try each of these steps:
Make sure that the power cord is plugged into a working wall outlet, and that it's properly connected to the power adapter. (To check if the wall socket is working, plug in a lamp or other electrical device.)
Make sure that the power adapter is properly connected to the power port on the side or back of the computer.
Disconnect all accessories that are plugged into the computer, such as a printer, hub, or other mobile device.
Reset the computer's PMU, SMC, or PRAM. Refer to the instructions for your model:
Portable (iBook or PowerBook)
Mac mini
iMac
Power Mac
Mac Pro
MacBook or MacBook Pro
Other Mac computers
reset SMC For "Mac wont' turn on or boot" and related
https://support.apple.com/kb/TS1367
===============
General purpose Mac troubleshooting guide: Isolating issues in Mac OS X
Creating a temporary user to isolate user-specific problems: Isolating an issue by using another user account
Identifying resource hogs and other tips: Using Activity Monitor to read System Memory and determine how much RAM is being used
Starting the computer in "safe mode": Mac OS X: What is Safe Boot, Safe Mode?
To identify potential hardware problems: Apple Hardware Test
General Mac maintenance: Tips to keep your Mac in top form

My Macbook Pro 15" (late 2007) shuts down unexpectedly

I have started having this problem intermittently over the past month, and it has gotten worse over the past two days.
I am using my Macbook Pro normally (watching Youtube videos or online streams primarily), and it will suddenly either go to sleep or shut down entirely. If it goes to sleep, I can press enter and it will wake up briefly before going back to sleep about 3 seconds later, until eventually it will just shut down on its own. If it shuts down completely, I can press the power button to start it back up, but it will shut down again before even reaching the login screen. I tried going into bootcamp, but it shut down before I could select the Windows partition.
The only thing that has worked so far is resetting the SMC by holding Shift+ctrl+alt+power button for a few seconds while it is off. That lets me start it up for a while, but if I ever start using it for something a bit more demanding (again, Youtube or video streams, for example), it will shut down after probably about 30 min. of use.
I just got back from the Apple store today to get my power adapter and my battery replaced. The power adapter cable connection was exposed, and the computer had been saying to service the battery for a couple of years now. After replacing those, the service battery message went away, but it just started shutting down again. The Apple store MRI diagnostics only showed the battery problem.
One other piece of info is that I hear a click from the left side of the laptop before it shuts down (can't tell if left front or left back).
Any help would be greatly appreciated. Thank you.

Hello Shamalama,
If you can't install the Superdrive Firmware Update 3.0 first please make sure it applies to your MacBook Pro.
About SuperDrive Firmware Update 3.0 - Apple Support
Follow these steps to find out if your Mac requires this update and if the update is successfully installed:
From the Apple () menu in the upper-left menu bar, choose About This Mac.
Click More Info, then select Serial-ATA in the Hardware section of System Profiler.
Select the DVD entry, and inspect the Revision field in the window below.
On an iMac, if you see Revision: KA15 or 2AHG, your iMac needs this update. If the update has been successfully applied to an iMac, the field will be KA16 or 2AHH.
On Mac mini computers, if you see Revision: 2AHF, your Mac mini needs this update. If the update has been successfully applied to a Mac mini computer, the field will be 2AH1.
On MacBook computers, if you see Revision: KA14, KA19, SA15, SA17, 1APF, KK07, or CP06 your MacBook needs this update. If the update has been successfully applied to a MacBook, the field will be KB19, SA18, 1APG, KK08, or CP08.
On MacBook Pro computers, if you see Revision: KA14, KA19 or SA17, your MacBook Pro needs this update. If the update has been successfully applied to a MacBook Pro, the field will be KB19 or SA18.
Learn what to do if you cannot install the SuperDrive Firmware Update 3.0 .
Then, as linked, check out the article
Mac OS X v10.6.4 and later: Unable to Install SuperDrive Firmware Update 3.0 - Apple Support
More info on the update and install tips can be found at
About SuperDrive Firmware Update 3.0 - Apple Support
Best,
Nubz

Macbook pro restarts instead of shutting down. Just picked up from genius bar!

Similar Messages

Maybe you are looking for