My macbook Pro Retina is 5 months old. I have nothing but a cursor and a black screen. What gives???
I have nothing but a cursor and a black screen. It's only 5 months old! What gives here? This is my first Mac and I'll tell you, they aren't impressing me.
Did you get it fixed at the store? I have this same problem my macbook pro that I bought at the end of December. I am not impressed and very unhappy that I now need to drive to some store to fix it. I tried to get it fixed through the phone but alas it still does not work.
After spending as much money as I did for this thing that I've only had for less than three months and used maybe less than 10 times, I'm slightly upset. I need to have this working by Saturday.
Similar Messages
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Macbook Pro Retina- not 3 months old - will not install operating system
My computer which I bought in May 2013 and have had documented problems all along died last Monday after taking it in for them to test the hard drive. They said it was fine. Within 20 minutes of using it nothing worked at all. I talked to a Tech supervisor - he walked me through erasing everything and then reinstalling. It said it could not download components to install OS X. I tried again. Same thing. I talked to a different Tech supervisor who had me do an internet recovery and then try and install - same message. Now he says for me to take it back to Apple and have them do it. The thing is.... he said when I get it home I'm to work with a tech to install all the software on piece by piece to make sure none of it caused the problem(this same software is still on my old computer and works fine) then piece by piece reinstall all my data. OK... a pain but... However he said a month or more down the line - it still could be the hard drive and we will have to do this ALL over again!!!!! I have taken the computer into Apple several times, I have talked with Apple Care people countless time, sent reports in all all the crashes... and yet they can do nothing more. I haven't had a useable computer in almost a week and this is OK on a basically brand new computer..... Has this happed to anyone else? I do not have much confidence in Apple as the third time I took it in the guy in the one to one session, did something to totally screw up my email and internet connection and it took me too several hour sessions with another Apple Care supervisor to get it working- this was of course just outside of their 14 day return policy - I think it was 21 days out! Very upset this may continue to be a proble. I thought Apple was supposed to really stand behind their products- they tell me all they are required to do is to keep fixing it as long as I have Apple Care - then what? Thanks if anyone has any thoughts!
This has not happened to me, but in this case, you'd do best to move "up the chain" to find satisfaction. Set an appointment with your Apple Store and outline your situaiton; they probably have customer service notes. You shouldn't have to do any fixes yourself; the Apple staff should do this for a machine that's still under warranty.
If this doesn't work, then ask for a supervisor. Don't fall through the cracks. Demand a fully working computer, or demand a replacement that works. When you reach a dead end, ask for several specfic contacts. Names and email addresses.
And then, there's this: http://www.computerlemonlaw.com/rights.html Your results will depend on your computer and the laws in your state.
And please post here with your results. -
I downloaded Mountain Lion in my i have macbook pro retina display last month. but I don't get airplay the option on my macbook. I went to display preferences, but the airplay is not available. What is the next step?
You also need:
Apple TV (2nd or 3rd generation) with software update v5.0 or later. -
after updating my Macbook Pro retina display to os x yosemite 10.10.2, the mause and track pad locks, and do not respond especially when using the Mac for a long period, please help, how can I solve this, I do not like feel like in windows, so I paid good money for this mack, I feel calm
Hi Buterem,
I'm sorry to hear you are having issues with your MacBook Pro since your recent Yosemite update. I also apologize, I'm a bit unclear on the exact nature of the issue you are describing. If you are having intermittent but persistent responsiveness issues with your mouse or trackpad, you may want to try using Activity Monitor to see if these incidents correspond to occupied system resources, especially system memory or CPU. You may find the following article helpful:
How to use Activity Monitor - Apple Support
If the entire system hangs or locks up (for example, if the system clock freezes and stops counting up), you may also be experiencing some variety of Kernel Panic. If that is the case, you may also find this article useful:
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support
Regards,
- Brenden -
my macbook pro is connected to internet via my time capsule but my iPad and iPhone won't. it shows wifi connection to the time capsule but when i go on to the internet on the iPad or iPhone, it comes up with network error. can anyone help?
This can be caused by a number of issues.
Was everything working and then suddenly stopped??
Or is this a new clean setup and has never worked.
Do you have a cable modem which is not a router and the TC setup in bridge? That will cause it. The TC must be in router mode, ie dhcp and nat.
Check the IP the MBP gets including dns and gateway..
Then check the ipad/iphone.. post what IP dns and gateway (router in applespeak) they get. -
Hallo guys, I have macbook pro buy march this years, now i have problem whit desktop sometime i recive green screen did some have idee what can be problem
You are still under warranty. Call Apple Care.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired. -
Can't update from 10.8 to 10.8.2 on Macbook Pro Retina 15" (restored from old Macbook Pro 13")
So I bought the new Macbook Pro Retina 15" and restored from my Macbook Pro 13". Everything is good except that when I go to AppStore to update other Apps it says I need the latest 10.8.2 update but that doesnt' even show up. Is there some new update coming out soon that will resolve my problem?
If the 10.8.3 comes out and I can't update it from the AppStore, then I'll try your original method you wrote "
Boot to the Recovery HD partition, Command+r at startup, and select Reinstall Mac OS"
But with that method, do I keep everything or will I lose everything? If it keeps it, I can do that right now then.
Thanks!!! -
Macbook Pro Retina keeps restarting "due to a problem" as well as imovie and Skype
My new Macbook Pro Retina keeps restarting "due to a problem", when I open my skype it crashes and my imovie crashes all the time as well. I just got this computer last week. If someone could please help me out.
These are the few of the errors on the console utility
8/25/12 12:19:38.092 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** error: can't allocate region
8/25/12 12:19:38.092 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: iMovie(694,0xac8ba2c0) malloc: *** mmap(size=1223954432) failed (error code=12)
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** error: can't allocate region
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: iMovie(694,0xac8ba2c0) malloc: *** mmap(size=1223962624) failed (error code=12)
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** error: can't allocate region
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: iMovie(694,0xac8ba2c0) malloc: *** mmap(size=1223974912) failed (error code=12)
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** error: can't allocate region
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: iMovie(694,0xac8ba2c0) malloc: *** mmap(size=979181568) failed (error code=12)
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** error: can't allocate region
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:19:38.094 PM iMovie: *** Canceling drag because exception 'NSMallocException' (reason '*** -[NSConcreteMutableData appendBytes:length:]: unable to allocate memory for length (979177572)') was raised during a dragging session
8/25/12 12:22:06.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:22:07.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:23:33.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:23:37.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:23:37.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:23:39.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:24:29.322 PM [0x0-0xc50c5].com.skype.skype: DVFreeThread - CFMachPortCreateWithPort hack = 0x22e20e0, fPowerNotifyPort= 0x229f7d0
8/25/12 12:24:29.322 PM [0x0-0xc50c5].com.skype.skype: DVFreeThread - CFMachPortCreateWithPort hack = 0x263d630, fPowerNotifyPort= 0x26221e0
8/25/12 12:24:29.322 PM [0x0-0xc50c5].com.skype.skype: DVFreeThread - CFMachPortCreateWithPort hack = 0x263d840, fPowerNotifyPort= 0x2607c90
8/25/12 12:25:18.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:27:27.481 PM com.apple.WindowServer: WindowServer(87,0x7fff74852960) malloc: *** error for object 0x7ff851ba0050: incorrect checksum for freed object - object was probably modified after being freed.
8/25/12 12:27:27.481 PM com.apple.WindowServer: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:27:27.798 PM ReportCrash: DebugSymbols was unable to start a spotlight query: spotlight is not responding or disabled.
8/25/12 12:27:28.745 PM SystemUIServer: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.745 PM SystemUIServer: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[673:207] HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[673:207] port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[757:207] HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[761:207] HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[757:207] port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM Finder: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[761:207] port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM iTunes: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM Finder: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM iTunes: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM Google Chrome: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM Google Chrome Helper EH: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM rcd: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM Image Capture Extension: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.747 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper EH[615:b03] HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.747 PM Google Chrome: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.747 PM Google Chrome Helper EH: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.747 PM rcd: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.747 PM Dock: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.747 PM Image Capture Extension: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.747 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.746 Google Chrome Helper EH[615:b03] port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.748 PM Dock: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.750 PM com.apple.dock.extra: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.751 PM com.apple.dock.extra: 2012-08-25 12:27:28.746 com.apple.dock.extra[143:1707] HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.751 PM com.apple.dock.extra: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.752 PM com.apple.dock.extra: 2012-08-25 12:27:28.750 com.apple.dock.extra[143:1707] port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.752 PM talagent: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.753 PM talagent: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.775 PM UserEventAgent: CaptiveNetworkSupport:UserAgentDied:139 User Agent @port=26115 Died
8/25/12 12:27:28.782 PM com.apple.launchd.peruser.501: (com.apple.Dock.agent[114]) Exited with code: 1
8/25/12 12:27:28.856 PM Google Chrome: MIG: server died: CGSReenableUpdateForConnections: Failed
8/25/12 12:27:28.856 PM Google Chrome: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
8/25/12 12:27:28.857 PM Google Chrome: (ipc/send) invalid destination port: CGSSetEventMask: error setting window event mask
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSDisableUpdateForConnections: Failed
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSReenableUpdateForConnections: Failed
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSGetOnScreenWindowCount
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSGetOnScreenWindowCount
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSGetWindowPresenter
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSOrderWindowList
8/25/12 12:27:28.859 PM Google Chrome: kCGErrorFailure: _CGSLockWindow: Cannot synchronize window backing store
8/25/12 12:27:28.859 PM Google Chrome: kCGErrorFailure: _CGSLockWindow: Cannot synchronize window backing storemelirodriguez13 wrote:
My new Macbook Pro Retina keeps restarting "due to a problem", when I open my skype it crashes and my imovie crashes all the time as well. I just got this computer last week. If someone could please help me out.
Call Apple Care.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired. -
Motherboard broken Macbook Pro Sept 2012 (13 months old)
My MacBook Pro is just over a year old, arrived Oct 2012: I have never dropped it and always took great care of it e.g. letting battery fully die before recharging etc. Two weeks ago the when I restarted it the grey loading circle screen came on and wouldn't log in. I ran disk repairs and reset the PRAM. Still wouldn't work so I gave it into a regular computer store to be repaired. They initally thought the harddisk was broken but now they're telling me that the Motherboard is gone. How can this be? It's only 13 months old!
I would ask for it back and do one simple test. Remove the original hard drive and connect it to the system with a SATA to USB adapter and run the system from that drive. If you still get errors buy a new hard drive and do the same, connect it to the computer with a SATA to USB adapter and install OS X on it and run the system from there.
If the system runs fine with the original drive it is not the drive or the logic board (Motherboard) that is the problem.
It is more than likely the cable going from the drive to the logic board that is the problem. If the system doesn't run fine with the original but does with a new drive with a clean install of OS X then it was the original drive.
You would expect a Mac computer costing much more than a Windows PC with the exact same hardware would last longer. But the simple fact is any electronic device, no matter who brands/sells it or how much it costs, can fail at any time. -
My macbook pro is 18 months old and has started running v slow. When I start it up it takes 5 minutes to load etc? Is there anything I can do to fix it?
try some suggestions from this article: http://www.maclife.com/article/feature/25_ways_speed_your_mac
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My MacBook Pro with Retina display suddenly gave me a message when I boot up ie 'Your startup Disk is full' then after using a few more times, the screen suddenly become frozen white. Upon getting help, I managed to delete some files but when I checked the Storage space, the largest occupied space was orange color, named 'Others' which is more than 100 GB out of the total 120 GB!! I am surprised and do not understand what 'Others' mean. It is definitely not Audio, Video, Pictures, documents etc It is not mail too. If anyone can tell me what 'Others' in storage mean and how to see the contents of 'Others' so that I can delete those irrelevant files. Any advice and guidance is very much appreciated. Thanking you in anticipation of your early reply.
Joe"Other" includes everything that is not audio, movies, photos, apps and backups. In other words it includes the OS, mail, documents... See http://pondini.org/OSX/LionStorage.html and What is "Other" and What Can I Do About It?- Apple Support Communities https://discussions.apple.com/docs/DOC-5142
To clear disk space see https://discussions.apple.com/message/24012341#24012341 (in addition to Body's excellent document). -
MacBook Pro reverts to 9-month old recent files when I restart
My MacBook Pro is, in many ways, stuck on November 3.
Whenever I restart it, it loses all records of recent activity. The date and time are still correct, and the files I've created still exist, but other things are stuck in the past.
When I look at recent files, it only has files I've opened since starting up my computer and files from November. When I use a program like Logic that opens the last file I was working on, it's always the file I had open back then. When I open Mail, it goes to an old email. When I open iTunes, it starts on a playlist I never use and makes me agree to terms again. It also always tells me there's an update I need to download. I added a VPN status to the top right menu, but it goes away. You get the idea.
I upgraded from Leopard to Snow Leopard, hoping that would solve the problem, but no luck. I tried repairing permissions and resetting PRAM, but neither worked. Any ideas on how to fix this would be appreciated.
Thanks!My brand new MBP15 is my first Mac after 10 horrible Windows years - it's great, but it has the same problem:
On the first day I optimised the battery following instructions exactly.
Yesterday and the day before I was travelling, and in the hotel I plugged in the Magsafe and worked for about 2 hours. Then I looked at the power controls and wondered why the battery does not charge. The menu symbol showed the little power plug, but not the 'charging' symbol. The battery stayed at about 30%, no change at all. The little LED on the Magsafe plug was neither green nor orange... I looked a second time: it was green, but very, very, very dim. I left it plugged in all night and did not sleep well...
Next day, I was in a meeting, afraid to run out of power during a presentation. I plugged it in - and it charged. Everything was fine. On my way home I worked, using the battery. In the evening I came home, plugged it in - and it did not charge.
Today, similar again.
So, I went to my Apple dealer. He recommended an Apple-CTRL-P-R-Restart, three times. No change. We checked the power adapter with a second MBP. It works fine. We checked the battery. It is charged in the other MBP. We put a different battery into my MBP - and it does not charge. So, we agreed that if this stays the same in the next days I have to send my brand new Mac to repair.
Well, maybe this is a known problem and can be solved in a different way. Any ideas what I can do?
(While I am writing this, the little LED on the Magsafe plug is green, but very, very, very dim, and the battery is charged. It did not charge while I was out for four hours.) -
I can't get app store on my old power book to download OS X, My macbook pro hard drive died and all I have is a windows hard drive, still has windows os on it, a 500 Gb USB drive and this power book. How can I get my macbook back up without spending money? Thanks
And what happens if the OPs Mac is of a newer version that came with a version of Snow Leopard above the 10.6.3 version that is on that Retail, meant for Upgrade, disc? Like if it came with 10.6.4/.5/.6/.7? That disc you linked to would not work.
He needs to contact Apple and get a replacement set of Original System Reinstall Discs. That is the only way he can be assured it will work and he would also get the iLife apps which he wouldn't buying that DVD disc you linked to.
dwb wrote:
The Snow Leopard DVD is $20 from Apple. You'll just have to wait a few days. BTW this is a full installer that works with any model computer that can run SL. Apple used to ship recovery/installation disks that were tied to specific computer models so that a 15" MBP installer disk coudn't be used on a 13" MBP computer. So you need either full installer or the recovery disks for your specific model.
And BTW, I have a 2009 13" MBP w/8GB RAM that is running Mavericks. With a 5400 RPM drive I used to experience a bit of beach balling (think hour glassing) but an SSD has given it new life. It feels now slower than the newest MBPs - it obviously benchmarks considerably slower but in everyday use it doesn't feel like a 4 1/2 year old computer at all. -
MacBook Pro's only 10 months old, lasts just under an hour
172 cycles, health varies between 40% and 60%. is that normal?????
Thanks.No, Apple spec is 80% health for 300 cycles. Reset the SMC and calibrate the battery. If you see the same specs after that, contact Apple - a defective battery is likely.
SMC reset: http://support.apple.com/kb/HT1411
Battery calibration: http://support.apple.com/kb/HT1490 -
This is a new occurence and is not tied to the Maverick update.
When I close the top of my laptop and reopen it (whether 10 minutes or overnight) and click on the Safari icon - I get my Safari opening screen - but each tab says (Fails to connect). No problem if I shut the machine off and then restart it. Connects right away.
As this is not tied to any upgrade or addition of any software or change in the router - I suspect I may have inadvertently changed something and I'm at a loss. Has anyone seen this and figured out what stupid thing I may have done? I never go into registries or anything like that and I would be uncomfortable doing that - particulary because I have a fix - just shut down the computer completely after each use.
Thank you in advance....If it's a network that requires a password, just a hunch, but I'd try this even though it says WPA2 and different symptoms & HW, wish Apple would update that doc, as many other reconnect problems get fixed by it...
http://docs.info.apple.com/article.html?artnum=304482
Not certain if this has helped anyone past 10.4.10 yet though. A static IP helped some.
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