My MBA now just goes to the apple logo on the grey screen but no further

My MBA now just goes to the apple logo on the grey screen but no further... I did some updates on Office but it did not freeze on install and recently I installed Joost.
I thought about booting it from a disc but now I have a disk stuck in my MAB superdrive that I can't get out since at this stage it will not eject... it is a mess...
I am new to Mac, so I am lost...
Anybody can help me with tips ?

Installed Acrobat Reader for Mac. Rebooted and get apple logo, grey screen and perpetual blue screen, no further. I have dual systems installed and can boot Windows XP Pro with no problem so it appears to be a Mac OS problem, not hardware. Awaiting help.
_*WARNING to others who may have same problem installing Adobe Acrobat Reader and Office updates (see germmac post).*_

Similar Messages

  • My Mac Mini is not starting, but when it does it goes to the grey screen, but sits there making a clicking noise

    My Mac Mini is not starting properly, when it does it goes to a gray screen, but sits there making a clicking noise

    Welcome to Apple Support Communities
    What OS X version have you got? Press Option key and check if you can select OS X

  • Last night I did an update and now when I turn on my macbook it just goes to the white screen with the apple and stays like that.

    Last night I did an update and now when I turn on my macbook it just goes to the white screen with the apple and stays like that. How do I fix this issue?

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.  
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • My 5th generation iPod (bought in April of 2013) will quit unexpectedly. It will take for ever to load what I write while texting. It also just goes to the black screen with the Apple logo. I'm not sure what to do.

    My 5th generation iPod (bought in April of 2013) will quit unexpectedly. I can't do app store apps (like snapchat or facebook, ect.) or apple apps (like Camera, Safari, ect.)It will take for ever to load what I write while texting. It also just goes to the black screen with the Apple logo. I'm not sure what to do.

    Try This...
    Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...
    If no joy...
    Reset all settings
    Settings > General > Reset > Reset all Settings.
    This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings.
    If the issue persists...
    Connect to iTunes on the computer you usually Sync with and Restore
    http://support.apple.com/kb/HT1414
    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download
    More Tips here...
    http://osxdaily.com/2013/09/23/ios-7-slow-speed-it-up/
    http://osxdaily.com/2013/09/19/ios-7-battery-life-fix/
    Note:
    Also consider Deleting any Apps you have Purchased / Downloaded but you now never use.

  • My problem started when system preferences was unresponsive and would not force quit.  I tryed to restart and got the grey screen, but it never restarted.  I closed the lid and now the screen is blank.  Has anyone had a similar problem after Lion?

    My problem started when system preferences was unresponsive and would not force quit.  I tryed to restart and got the grey screen, but it never restarted.  I closed the lid and now the screen is blank.  Has anyone had a similar problem after Lion installation?

    No, as I have yet to be convinced on Lion.
    Did a permissions repair help from the install DVD?

  • Upgraded to osx lion via bootable USB stick but start up now just hangs on the grey apple screen

    Hi.  I've just recently upgraded from snow leopard to osx lion 10.7.3 on my laptop and it works perfectly! However I then tried installing on desktop and problems......
    1. I got the 'the error can't install message' so after researching' I made a bootable USB stick with lion on it.
    2. Installed on start up from bootable USB stick, no problems their.
    3. Restarted and it just hangs in the grey apple screen.
    I've reset the PRAM, started in safe mode, fixed disk permission etc, Even done this (http://hints.macworld.com/article.php?story=20070204093925888).
    I'm going to leave the grey screen over night to see if it does start up, but then we have the problem of an extremely slow start up.
    So.... I am posting this to find out if anyone else has this problem and fixed it without having to do a full clean install as some data like email lists etc I never backed up (I know stupid).
    Hope someone can help as i am lost on what else to try.
    HELP!?!?!?
    Dan.

    Update 01.03.12
    Computer is starting now but.... It takes 10 minutes and that is without my sound card, hardware and external hard drives plugged in, gonna test that now.
    Are their and fixes for slow start ups?
    Dan.

  • Macbook not going past the grey screen

    Im really bad with computers, but my problem is pretty much that every time i try to power up my macbook running leopard it stays on the grey screen with the apple logo and the wheel jsut keeps spinning, I've tried reseting the SMC and just using the reset bottons, but nothing is working, can anyone help?

    You will have to reinstall OS X. See the following:
    How to Perform an Archive and Install
    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
    Repairing the Hard Drive and Permissions
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
    3. Continue with installation. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

  • K8T (MS 6702-020) Goes thru the boot screens, but won't load Windows!

    My computer was running fine and turned off normally the last time it worked. The next time I tried to turn it on it would go thru the boot pages, but as soon as the Windows screen came on the computer reboots. It won't boot in "safe" mode or from CD either. I have exhausted my knowledge and need some help to determine my problem.
    I definitely could have missed something or did something wrong in what I have tried, so starting from the beginning on any troubleshooting would be appreciated.
    Thanks for any help.
    Xtech69

    Hi Henry;
    Thanks for getting back to me.
    Sorry it took me a few days to answer you, but I caught a cold and it laid me out flat!!
    I put together as much information on the system as I could find. It is:
    Motherboard:   MSI  K8T Neo-FSR  K8T800  P/N 601-6702-020      VT8237
    CPU:        Athlon  64  3400+   w/ cooler   (runs about 120 degrees)
    Memory:     2X Ultra ULT30215  512MB   400Mhz   DDR
    Bios:        AMI  Ver. 3.31a
    Video:     ASUS  AH3450
    Hard Drive:     120GB  WD1200JB-75CR   (Primary Master)
    Lite-On      DVD-R/W   IDE      (Secondary Master)
    ??        CD-R/W   IDE      (Secondary Slave)
    Iomega     ZIP-100   IDE      (Primary Slave)
    ??        1.44 MB   IDE Floppy  (A)
    It's all standard configuration.
    If you need more, just let me know how/where to look and I'll do my best to find it.
    Xtech69

  • The new virsion on ipod is making it slow. i got a 64 gig ipod and when i view my album art it just goes to the home screen . and it has a lot of glitchs

    the new virsoin got a lot of glitchs. when is the new virsion coming out

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • TS3680 My 2008 iMac sounds the chime, shows the Apple logo on a grey screen, then shows a grey circle with a line through it an doesn't boot.  Don't know what to do next.

    My iMac won't boot.  I have tried putting my DiskWarrior DVD in and starting the computer holding the "c" key down wihile it is powering up.  The DVD started to make encouraging sounds like it was trying to boot from it.  Then a grey circle comes on the screen and there is a sound of the DVD attempting to read and failing.  Now the DVD is stuck in my computer and I can't get it out.
    Any suggestions as to what to do  next?

    Hello mheskin,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/ts2570
    If you can't eject a CD or DVD or open the drive tray
    http://support.apple.com/kb/ts2097
    restart the computer, then hold down the mouse button or trackpad button while the computer is starting up, until the disc is ejected.
    Have a nice day,
    Mario

  • My imac won't start up past the grey screen, apple and spinning clock

    Hi there.  First time posting - usually either apple support website or previous threads solve the problem.  Alas, not this time.
    I have an intel imac - can't tell you much about the details as I can't get any info out of it.  I installed snow leopard about a year ago - no issue since then other than occassionally the screen goes black but nothing major.
    Yesterday, I backed up to my usual passport backup and then today, it froze.  I couldn't turn it off or restart at all so resorted to the power button.  Since then, I can turn it on, it goes to the grey screen (no blue screen) and I get the apple logo and the spinning clock/wheel.  For hours and hours....
    So, I tried one of the apple support pages and worked through - peripherals, safe boot, NVRAM, PRAM, tried to reboot with mac osx disc (the original not snow leopard) - nothing.  Absolutely nothing changes - same old grey screen, apple logo and spinning clock/wheel. 
    HELP - do I try and reboot with the snow leopard disc?  I don't know what to do next - I am no techie so half the threads don't even sound like English to me.
    Thanks in advance, hope you geniuses out there can help me out.
    abcvic

    Thanks for the reply.
    I had tried to reboot with the original disc but it never worked. The imac just spits out the disc and eventually, I am back at the grey screen, apple logo and wheel spinning. I tried it one more time following your reply. Same outcome.
    My instal disc 1 had the instruction re hardware test which I have also tried with no success. I can't remember if it came with a disc 2 though I seem to have a couple - I also have a macbook and that seems to be still alive even if it is slow.
    I tried to reboot with Snow Leopard disc - power on, chime then hold down C key. Same old - grey screen, apple logo and wheel spinning. Disc spat out eventually.
    Any other suggestions welcomed or I am off to Apple tomorrow.

  • The grey screen

    hey my brothers macbook isn't working. i think i had the same problem, but I just wanted to see what everybody else thought. it powers up, goes to the grey screen with the apple, and it says there. i remember my ibook had the same problem, and i reinstalled the operating system and it worked. will this work again? maybe is the RAM module loose?
    thanks

    I have this problem too. I tried to reinstall everything, but the install disk wouldn't give me an option for a location to install the stuff to. So basically I came to a dead end. Then, I tried to run first aid on the disk because somebody else said that would work, but when I clicked on disk utilities, it started loading and is still loading now. I started two hours ago. I have come to an even deader end.

  • My emac won't get past the grey screen with spinning indicator

    before i went to bed last nite it was fine. when i woke up i click on the screen and got the little rainbow ball. that lasted for about 5-10 minutes so i had to push the button. when i try to turn it on now it gets to the grey screen with the spinning indicator but won't get past that. any help would be appreciated

    An Archive and Install will preserve you user settings and data. You will need a minimum of 5 GB free on the hard drive to perform an A&I; you can reduce the space required by about 1 GB by selecting the option to install language support only for the language you use (assuming you don't need multiple languages).
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    DiskWarrior has an excellent track record at repairing problems that Disk Utility cannot (especially Disk Utility versions prior to OS X 10.4.2).
    If the drive cannot be repaired, you may be able to keep it by doing an erase install with the write zeros (one pass) option. That will update the hard drive firmware record of bad disk sectors to avoid using. If there are only a few bad sectors, that may let you keep using the hard drive for several more years. An erase install will do just that to your data, through. If you have access to another Mac with either a large amount of free disk space of a DVD burner, you can try using the other Mac as host and the eMac as target in FireWire target disk mode. You can run the host's copy of Disk Utility on the eMac hard drive, and hopefully be able to mount the emac HD so that you can back up the data in your Home directory.

  • WHEN I TURN MY MACBOOK ON, IT STAYS ON THE  GREY SCREEN. PLEASE HELP~

    it just stays on the grey screen forever and it wont actually turn on or load anything. PLEASE HELP.
    Message was edited by: Mcnugget9949

    Try this on your internal drive. Using Disk Utility to verify or repair disks.
    You also might try to reset the SMC and/or PRAM.

  • My ipod touch died in the middle of a upgrade and now it wont come back on. When I charge it, it just goes to the apple but not the home screen. how do i fix it

    my ipod touch died in the middle of a upgrade and now it wont come back on. When I charge it, it just goes to the apple but not the home screen. how do i fix it

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

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