My mother sent an infected email that has infected my MacBook Pro with a virus that interrupts things with ads, hijacks whatever you're working on with pop-ups, and intrudes on everything. How can I get rid of it?

My mother sent me a message that was infected with a virus. This thing has ads popping up all over the place and hijacking whatever it is I'm working on. How can I get rid of it?

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TS4003 Since the MobileMe move I keep getting a screen that says "IDisk Conflict Resolver." I've done everything asked to "resolve" the problem but it keeps popping up every few minutes. How can I get rid of this?

Since the MobileMe move I keep getting a pop-up screen that says "IDisk Conflict Resolver." I've done everything asked to "resolve" the problem but it keeps popping up every few minutes. How can I get rid of this?

Ok....so I have found a work around....if not a complete solution.
I'm not sure if deleting your music, uninstalling ITunes and reinstalling and adding your music back will actually affect it but I tried it again. Started from scratch.
I checked the box for "Manually manage music and videos"
Then I moved my music to phone via drag and drop, usually just boxing a row of albums at a time.
I went back into my Iphone and began the sync. The message popped up, "1 Item could not be synced" and the sync stopped. At that point, I just clicked sync again and it started back up again. It took a few go's but eventually I got all my music on my phone.
Ironically enough, the only songs that wouldn't sync were songs that I had actually purchased from Itunes....kinda odd

HT204053 An old Apple ID keeps popping up and asking for password; how do I get rid of it?

An old Apple ID keeps popping up and asking for password; how do I get rid of it?

Here is what I did to fix it on Win 7 64-bit system:
Computer > C: > Program Files
Delete the Oberon Games File
If you have a Program Files (x86), delete it there, too.
Reboot.

My Macbook pro won't open downloaded programs. it just opens the code it was written in using the text and edit app. How can I fix this?

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If you are downloading .exe files, those are Windows programs, and will not run on your Mac unless you install Windows on it. (That is possible, if you need one of those apps.)

I have a rectangle with the word caption written twice on it which appears on my page and obscures my information - how can I get rid of this please?

I have a rectangle with the word 'caption' written twice on it which appears on my page and obscures my information. How can I get rid of it please?

Can you post the URL so we can test the page and look at its code?

Hi, I D/L'd FF 23 but inadvertantly D/L'd it from a 3rd party, dalesearch took over FF I have stripped it out and run my malware how can I get rid of it.Thanks

I downloaded FF 23 but inadvertantly from a 3rd party, FF was taken over by something called Dalesearch which apparently is malware, I stripped FF23 out ran my anti malware programme and re downloaded FF23 from the Mozilla site, everything works now but Dalesearch is permanently in my search window but not active. I can overwrite it and all is ok. Can anyone tell me how to get rid of this completely as it is a bit worrying. I can find my way around a computer but am not an expert so please no complicated answers.
Many thanks Pete30

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
You may also want to see the ....
* [[Disable or remove Add-ons]]
* [[Remove a toolbar that has taken over your Firefox search or home page]]
Always download Firefox from mozilla.org

After mail was moved to iCloud on jan 1, my mail app emails received have 23 lines of "routing info" between the address and the message. How can I get rid of this info?

After my mail was moved to iCloud, my mail app emails received have 23 lines of "routing data between the address and the message how can Imget rid of this "data"?

Found the answer a Mail>preferances>Viewing>Show header detail. Changed it to Default.

How can I get rid of some of the icons cluttering the toolbar?

My browser is full of unnecessary icons which is cluttering the top section of my screen. For example I have several on recipes, several on clouds, a couple on screensavers, wall papers and e-cards. How can I get rid of some of them?

That is some troubleshooting data:
*https://support.mozilla.org/kb/Using+the+Troubleshooting+Information+page
Do you mean the Bookmarks Toolbar?
*Firefox menu button > Options
*View > Toolbars (press F10 to display the menu bar)
*Right-click empty toolbar area
*https://support.mozilla.org/kb/how-do-i-use-bookmarks
Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

How can I get rid of ghost songs in library?

I have deleted several songs/lectures from my computer, but they still show up as "ghosts" with a weird circular symbol to their left (see image attached) -- Itunes think they still exist, but they are no longer on my computer . itunes won't allow me to click and delete them. How can I get rid of them?

I tried to delete them like I would any song (select and hit the delete key) but they won't disappear. I also searched for the file on my computer and it does not exist. I don't know how to get rid of it. The "stream" songs are all mixed in with my regular songs.

My iPhone 5 has a grey-ish blue splodge on the screen. What is it and how can I get rid of it? The place that has the spot is about the size is about 2cm,it still works where the spot is. I haven't sat on my phone or hit it to hard, not that I remember.

The place that has the spot is about the size is about 2cm,it still works where the spot is. I haven't sat on my phone or hit it too hard, not that I remember. I noticed a while ago. Will it disappear? I can see the things that should be where the spot is eg it's on the keyboard and I can see the keys. Will this spread to the whole screen? How can u get rid of this?

If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model
Out-of-Warranty Service
iPhone 5s, iPhone 5c,
iPhone 5
$269
iPhone 4s
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in U.S. dollars and are subject to local tax.

How can I get rid of 14 e-mails that say "This message has no content."

How can I get rid of 14 emails on my iPad Touch that say, "This message has no content." Since I can't open them, neither can I delete them.

- Try resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Can you delete them if you access them on another device?

My iPad is disabled, but I know the passcode.. When i connect it to iTunes it says it can't access it because it has a passcode. How can i get rid of the passcode without resetting the iPad? And if there is no way to do so, how do I completely reset it?

My iPad is disabled, but I know the passcode.. When i connect it to iTunes it says it can't access it because it has a passcode. How can i get rid of the passcode without resetting the iPad? And if there is no way to do so, how do I completely reset it?

How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.htmlhttp://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tbhttp://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Devicehttp://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htmhttp://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

I have one random Apple ID that appears only when I go to itunes or App Store. For everything else I have my Apple ID and password all set. Can I get rid of this thing?

This is a Question: I have one random Apple ID that comes up only when I'm trying to access Apps or iTunes. I have another Apple ID with a password that works just fine for everything else. I do not have a password for this random id. How can I get rid of it? I can't perform updates is the big issue.

Jonathan:This seems to make a lot of sense. My only follow up question is: will I have any trouble getting iTunes and
Apps back?
Will apple charge me? I really can't remember clearly, but it seems to me that iTunes and Apps were present on the
iPad2 that was given to me as a gift, but I could be mistaken.
If I am all clear for getting those two stores back with an easy selection, then I will use your solution.
Have a great season, my friend- this was driving me nuts! Thank you so much!
Dianep

I set my home page to my school website, but everytime I open firefox it opens to a conduit search Bing website how can I get rid of that a nd lock in my home p

I set and want my home page to be my school website, "northbranch.k12.mn.us" I have gone to option and set it as my home page. Everytime I start up the computer and start up firefox, i get a conduit search engine with Bing. How can I get rid of this permanently and have my school website come up as the stratup window?

hello tomterrimort, if your manual changes don't 'stick' after a restart of the browser, please look out for any suspicious extensions (like 3rd-party-toolbars or things you have not installed intentionally) presently installed under '''firefox/tools > addons > extensions''' or the programs section of the windows control panel and remove those entries.
in case this doesn't solve the issue please try this: go to firefox > help > troubleshooting information > profile folder - "show folder", then a new window will open up. in this window look out for a file named '''user.js''' (it might be used to overwrite your custom settings). in case it is present , delete or rename this file and restart firefox afterwards.
[[Remove a toolbar that has taken over your Firefox search or home page]]
<br>[[How to fix preferences that won't save]]

I have an ipod nano 4th generation. I let my grandson, who has a shuffle, connect his shuffle to my computer and now my itunes recognizes his shuffle and not my nano. How can I get rid of his shuffle and re-add my nano

have an ipod nano 4th generation. I let my grandson, who has a shuffle, connect his shuffle to my computer and now my itunes recognizes his shuffle and not my nano. How can I get rid of his shuffle and re-add my nano?

Hi lundjj,
Thanks for visiting Apple Support Communities.
You may find the troubleshooting steps in this article helpful if your iPod nano does not appear in iTunes:
iPod not appearing in iTunes
http://support.apple.com/kb/ts3716
This information can also help if you are using multiple devices with a computer:
iPod for Windows: Connecting multiple iPod devices to iTunes
http://support.apple.com/kb/ht3622
Although FireWire and USB connections will allow multiple iPod devices to be connected to the computer at the same time, iTunes for Windows works best with only one iPod connected at a time. If you plan to connect multiple iPod devices to the same computer, eject any iPod devices that you are not using from iTunes.
All the best,
Jeremy

My mother sent an infected email that has infected my MacBook Pro with a virus that interrupts things with ads, hijacks whatever you're working on with pop-ups, and intrudes on everything. How can I get rid of it?

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