My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?
My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?
Contact iTunes Customer support... it is not possible to bypass Activation Lock.
Similar Messages
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Hi can anyone help me with my question
The reset link will show under the two questions on your account if you have a rescue email address (which is not the same thing as an alternate email address) on your account. If you aren't getting the link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then add a rescue email address (by answering the two questions on that screen) for potential future use (steps 1 to 7 half-way down this page : http://support.apple.com/kb/HT5312) -
Hi i just bought iphone 5s a week ago!! i put a passcode on it and touch print ID, i did switched off mine phone and now when i do put in on again i try to put mine passcode on and mine phone is telling me " passcode failed zero values" i do not really understand it i do remember mine passcode and i do tape the write one ??help
Hello elisaeb,
I recommend the following article for the issue you described:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Thank you for using Apple Support Communities.
Best,
Sheila M. -
You've changed my email address he used to retrieve answers to security questions
I ask you my email Add new and old Cancel
I can in order to restore security questions answersIf you cannot fix your email address at the webpage
iforgot.apple.com
then you'll need to speak to the Apple Account Security team for security purposes.
To contact an Account Security Advisor, call the AppleCare technical support team. When you call, ask to speak to the Account Security team. To find the right phone number, see this article:
http://support.apple.com/kb/HE57 -
everytime i want to restore my previews backup to my new iphone, itunes asks for my password, when i enter my password it tells me my password is incorrect, but its not! i have even changed my password. but still nothing! I get the same error from itunes!!!!
Try using your computer password. I tried any password I could think of relating to my phones, but it was none of them; it was, in fact, my computer password.
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I am trying to update my iTunes so I can sync my new iphone 5s and it doesn't recognize the phone, apple support said I need to update my iTunes when I try and do that I get an error message that says " the ITunes update server could not be contacted. Please check your internet connection or try back later.
My internet works fine and I have tried back dozens of times with same result.Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks! -
I have iPhone 4 and I update it to iOS 7 and when I try to start the personal hotspot it crashed and for sometime my cellular data was also not working then allot a sudden the personal hotspot icon disappeared from my settings.
Has anyone faced a problem like this!!!No. If you go Settings App > General > Reset > "Erase All Content and Settings", you will have the same iOS that was on the iPhone when you tapped the Erase button. If you believe your iPhone is Jailbroken, then this will not work. If you use iTunes on computer, this will put iPhone to current iOS which is iOS 7.0.2
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I am trying to change my AppleID but it is telling me that my date of birth doesnt match their records?? what can i do, since obviously their records are wrong
don't take this the wrong way, I know you are trying to help, but that wasn't helpful in the slightest. Yes I realise that they don't know me personally, and hence don't know what my actual birthdate is. When I fill in online forms I generally do them accurately. I have no idea how they have it wrong, but what I was really alluding to was, can someone please tell me how to contact Apple so they can do it manually. this is doing my head in royally, since I cant download any apps etc on any of my apple stuff, as my account has been frozen.
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i updated my iphone which they gave to me with out a sim card and now the iphone is asking for a sim card to activate it what should i do i dont have the sim card?
i had 4 point something i dont know lol but i used to text anyways with my wifi on "textfree app" until i updated like a dummy i didnt know they would ask for the sim card and my day got ruined . all i wanted to know is if i put a sim card like if i buy a at&t card for 4$ on amazon if it would unlock it and i can use it again for i can play angry birds -_- but u kinda made my day better thanks
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I just switch from a Windows 8 machine to a MacPro and when I try and sync my iPhone 5s for the first time it says that sync will erase everything on my phone because it is still synced to my old computer. Any suggestions?
The Apple store wil do this for you.
You can call Apple support and they will help you
You can google it -
how do i sync my ipod with i tunes on a new computer when i don't have access to my old computer?
Syncing to a new iTunes library or computer will erase your phone. Only if you back up your phone manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
Do this:
Disable autosync in iTunes, connect your phone to your new computer and right click on it in the device list and choose backup. iTunes will backup your device without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPhone for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in iTunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
About backups and what's saved:iTunes: About iOS backups
How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
Saving other data is also described here. How to back up your data and set up as a new device
You can also back up iTunes and restore it on your new computer How to back up your media in iTunes , but the iPhone will be erased anyway during the first sync. -
I backed up my iPhone onto iCloud, and now any new pictures I take don't save in my camera roll. And when I try to open the photo app it turns white and eventually it closes out of the app.
rabidrabbit wrote:
Can I back up my iPhone 4S to my ipad 3 (64 gb)?
no
rabidrabbit wrote:
However, now I don't have enough space in iCloud to backup either device. Why not?
iCloud only give so much space for free storage, then if you exceed the limit of 5gb you have to pay for additional storage. -
My laptop now has a different email address so there are certain tunes that won't play as hey are assigned to the old address. I can't remember the old password and the security question won't allow me past my date of birth, which they say is incorrect!! I certainly know my DOB. Is there anyway I can unlock these tunes?
Have you exhausted the options here?
https://iforgot.apple.com/password/verify/appleid
tt2 -
i got a itunes gift card and when i try and buy some thing it asks me for my credit card details how does that work when i have £15 on my fone that i got on a gift card? as i am trying to buy a song and it is starting to really cheese me of now where it keeps asking for credit card details is there a way round it with out having to use a credit card?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
i have the new version of iMovie, and when i try to start the program, i can't because it says that it is looking for some movie files from the Iphoto, so all the program is locked up... how can i do to restart the program??
Hi
Did You ever use - iPhoto ?
Did You may be direct iPhoto to a different Photo Library
As iMovie tries to find the appropriate photo library - it can get lost if iPhoto direct it into a Library on a not connected external hard disk or to a strange location - And iMovie HANGS.
Do - When no other program is running that might interfere
• Start iPhoto - BUT NOW KEEP alt-key (option key) DOWN during the full Start-Up process
• Now iPhoto let's You select Photo Library
• Select the one in Your Account / Home folder / Pictures ! !
• Then iPhoto should start up OK
• Now Quit iPhoto
• START iMovie
Does it still hangs - then I would suspect - iMovie Pref. file
If it Run's OK - Then HURRAY !
Yours Bengt W
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