My new Nanno 7 is not recognized by itunes. Removed, reinstalled and updated itunes. Iphone 5s and ipad 3 sync w/o problems. Itunes diagnostics says it isn't recognized by itunes. I'd really like to get some music on it.

My brand new nano 7 is not recognized by iTunes. I ran diagnostics and it stated under "Device Sync Test" that "no device found". My iPhone 5s and ipad 3 all sync without issue. The online chat with Apple didn't work either. I have uninstalled, reinstalled iTunes and have the latest update. Any suggestions?

Hi, bbarden.
Thank you for visiting Apple Support Communities.
If your device is not recognized by iTunes, I would recommend the steps in the article below. Start with the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iPhone, iPad, or iPod not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H.

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