My new T400 & three recent problems that I suffered

My T400 was delivered about a week ago. I am not sure how to contact support.
TYPE: 7417-CTO
1) When I started it for the very first time, it took me straight to the screen: "Your computer was not properly shut down; Please choose one of the options". Then I started it normally. It should not start like this. Correct?
Used Think vantage updates & after that neither my finger print reader is working nor is my recovery.
I get the following messages:
The file S:\Preboot\recovery\nls required by this program cannot be found
When I try to use "Rescue & Recovery" in bios, it says "Recovery function has been removed from this system"
After using think vantage software updates, Finger print sensor is not working.
What to do? Expect a miracle?
Probably I will need RECOVERY DVDs/CDs. Windows is VISTA ULTIMATE 32 Bit operating system.
Dr. Khan
Message Edited by drskhan on 10-03-2008 11:34 AM
Solved!
Go to Solution.

Hello Dr. Khan,
first I would suggest to burn your R&R disks, you´ll need 7cd or 3 DVD´s.
It seems System Updater have updated your fingerprint software and R&R so both is unavailible for you.
There is a long way, to uninstall R&R and install the new versions, or simply use recovery media and
restore system to factory state. But you should safe your c:\SWTools folder, there are your needed drivers.
Then let System Updater only install the other software, but no BIOS, R&R and CSS.
Then you´ll get a new system in 2h, other method is 4-6h.
Regards
Andreas
Message Edited by Agotthelf on 10-04-2008 12:09 AM
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I´m a volunteer here using New X1 Carbon, ThinkPad Yoga, Yoga 11s, Yoga 13, T430s,T510, X220t, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.
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<Email Edited by Host>

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