My newly created fillable form is not saving the data input by applicant

I have created a fillable form from a word document using Acrobat XI. This has been uploaded to our careers website, however, feedback from some applicants is that have completed this rather detailed application form they are unable to save the newly input information and thus when the forms come back to us they are blank.  Is there a setting that I should have applied to prevent this from happening?

It sounds like the users with the problem are using Adobe Reader older the version XI. For those users the form requires Extended Form Rights be applied tot he PDF form by you before they can save the from.

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