My Objects on SLFN support ticket

Please could someone provide any information on the function: My Objects > Add to My Objects and Subscribe to/Cancel Object.
This appears on the SLFN support ticket.
Thanks

Contact a customer care agent via Live Chat.
Contact Customer Care
Nancy O.

Similar Messages

CATEGORY field in SLFN Support Ticket

Does anybody know how to make the CATEGORY field mandatory in the SLFN Support Ticket

Hi,
As said in the previous thread you can do it through abap coding.
you can make the category field mandatory by putting validation in the related BADI in the CHECK_BEFORE_SAVE interface.
we have implemented the same for SDCR.
giving you the sample code which we implemented for status.
IF ( lt_user_status-status EQ 'E0001' OR lt_user_status-status EQ 'E0007' OR lt_user_status-status EQ 'E0008' )
                 AND lv_crmt_activity_h_wrk-category IS INITIAL.
              CONCATENATE 'Please enter the value in Category field.' 'Please double click to change on any approver field'
              INTO l_message SEPARATED BY space.
              MESSAGE l_message TYPE 'E'.
            ENDIF.
Hope this will help you.
Tripti

Creating support ticket from help

Dear friends,
When i create a support desk ticket from the help menu in any of the satellite sytems ,the sytem calls the standard transaction type SLFN , i have created my own transaction type which is a copy of the standard SLFN ,how do i create support ticket from help menu which calls my transaction type.
thanks
Harsha

Dear Fr,
Enter tcode dno_cust04 choose process type and double click it
Enter in the field value the ur ztransaction type.
Now whn you post ur ticket it wil take this transaction type for CRM Message which is ur z...
Remember every time you create a message both SLF1 basis message and CRM message is created and you can check it via document flow button ...in crmd_order tcode.
Please assign pts.
Edited by: Prakhar Saxena on Nov 18, 2008 2:34 PM

Support Tickets

Hi Experts,
Could you please let me know what are the typical Support Tickets and its solutions probably faced in a project.
Points will be awarded.
Krishna

Krishna,
Normally the production support activities include
1.Scheduling
2.R/3 Job Monitoring
3.B/W Job Monitoring
4.Taking corrective action for failed data loads.
5.Working on some tickets with small changes in reports or in AWB objects.
6 Data Loading - could be using process chains or manual loads.
7. Resolving urgent user issues - helpline activities
8. Modifying BW reports as per the need of the user.
9. Creating aggregates in Prod system
10. Regression testing when version/patch upgrade is done.
11. Creating adhoc hierarchies.
12. Any plans for upgrade?
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/d0c8e590-0201-0010-d281-a54336883a5e
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/documents/a1-8-4/effective%20sap%20bw%20system%20management.pdf
Hope it helps you...
Assign Points if it helps...
Regards,
Gattu

Error in allInOne.js: Object doesn't support this property or method

We are having an issue deploy our website (Developed in .Net) on a specific server. When we try to visualize a report on any browser we get this error:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.21022; .NET CLR 3.5.30729; .NET CLR 3.0.30618; OfficeLiveConnector.1.4; OfficeLivePatch.0.0)
Timestamp: Wed, 7 Apr 2010 17:52:31 UTC
Message: Object doesn't support this property or method
Line: 10
Char: 281690
Code: 0
URI: http://{IP ADDRESS}/WebUserInterface/aspnet_client/system_web/2_0_50727/crystalreportviewers12/allInOne.js
We have install the Crystal reports 2008 runtime and the Crystal report 2008 sp2.5 runtime. Both of them give me the same results.
It's killing me because i have installed the same solution on many other server without any issue.
Ben
P.s. The Web server is a Window Server 2003 R2 standard edition

Perhaps using [modules|https://smpdl.sap-ag.de/~sapidp/012002523100006252802008E/modules.zip] will at least tell us what dlls are loading. Look at the CR dlls. There should not be any v11 files loaded by your app.
You may also start considering obtaining phone support for this one. I have a feeling this will take more than just forums to solve...
Phone support can be obtained here:
http://store.businessobjects.com/store/bobjamer/DisplayProductByTypePage&parentCategoryID=&categoryID=11522300
Ludek

E5 - unable to open. object type not supported

hi.
2 Month back i brought Nokia E-5 Mobile and after few weeks i upgraded the Memory from 2Gb to 8GB. After copying all files from 2gb to 8gb am not able to open or install any existing programs and files. Even maps are not working. When trying to open or install the files am getting this erro " unable to open object type not supported " . Kindly help on this error.
Thanks
Velavan

I have never attempted what you did, so can't say for certain, but I don't think memory card data is meant to be copied from one card to another (unless we're talking about data files like pictures or mp3's). I don't understand what you mean by being unable to install files. Are you trying to reinstall the programs that aren't working? If your 2GB card still works normally, I suggest you format the 8 GB card, reinstall the programs to the empty card, and re-download the maps data. If the programs still give you trouble, you may need to uninstall them from the 2 GB card first, but I don't think that should be necessary. I hope that helps.

Double-charged, 3 support tickets in and still trying to get refund, please help!

Could someone point me towards an Adobe support manager/supervisor with an email address? I believe the support chat employees may be causing more issues than resolution in my case.
My issue: On 12/26/12, attempting to reactivate an existing subscription, I was double-charged and ended up with two active subscriptions (the re-activated one and a new one). I have spent the last 3 weeks attempting to get this corrected to one active subscription and the second charge refunded, and it appears that on 1/03/12 I received an email saying that I was being refunded, but a couple weeks later I still see no funds in my bank account.
What should I do? I feel like I'm on this wild and crazy goose chase to get my $80.46 back. Every time I open a support ticket (I'm on my third one right now) I end up calmed by statements of 'I truly understand your problem' and then no follow up or resolution, the support technicians don't seem to comprehend me, leaving me very confused and frustrated, it's a mess!
The last person (a couple hours ago) said he couldn't help me and that he would escalate the issue - At this point, would I be best off to ask my bank if they can cancel one of the two charges? I'm digging around for a support email, in an attempt to circumvent the live chat technicians and get to someone who will understand me, but I can't find any way to get support from Adobe outside of that horrible live chat system.
I just sent the following complaint through the BBB:
When I re-activated my Creative Cloud subscription on 12/26 I ended up with two charges on my credit card and two active subscriptions. I needed 1 active Creative Cloud subscription, but ended up with 2. Since then, I have opened 3 support tickets to fix this, and the whole ordeal has turned into a nightmare.
- The first ticket was opened the very next morning explaining the problem and requesting the the duplicate charge to be cancelled.
- The second ticket was opened another day later to ask when the refund would come through and to let them know I was concerned that my account showed both subscriptions still active. I was shocked when the agent said that there was no refund pending, and that I had to specifically state to her that 'I would like a refund' in order to receive one. Even after this, I don't believe she ever put in a refund request because that ticket auto-closed itself and I STILL had two active subscriptions showing in my account.
- The third support ticket was opened today, 3 weeks later. This time the support employee said he cannot help, seemed very confused, said the product had been returned, that a refund CANNOT be issued, and that he would have to escalate the issue. The first and third people I talked to did not seem to comprehend me very well, and I almost wonder if the first or second person made a mistake somewhere that lead to all of this confusion.
I am frustrated, don't know what to do, and have ended up paying for two subscriptions this month, one of which was not used, intended, or needed. I received an email on the third saying that funds had been released, and that it may take 5 days to receive them, but I never received any funds back in my account. The support employees I talk to barely seem to comprehend me and don't have any follow through. I don't know where to go from here. I would like to walk away with one active subscription and one refund for the second one that I was mistakenly charged for, promptly cancelled, and never received a refund for.
I'm not certain why this has become such a complicated matter. Please, help! There is currently one open support ticket regarding this case, but I am sending this email (also sending to the BBB) because I do not feel that support employee understood my issue or what I'm going through.
Thank you,
Order History: [removed, shows home address] - shows 2 subscriptions for the Creative Cloud ordered on 12/26. This was supposed to be 1 subscription re-activated. I ended up with the existing subscription re-activated and a NEW subscription activated.
Bank Statement: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DZ1JZbFltQ01pVDQ/view - shows TWO charges on 12/26 instead of one.
First Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdnRic2VTWkZBdG8/view - Explaining the issue and asking for a resolution.
Second Contact Transcript: (not saved)
Third Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DRHY1c1pIemM3azg/view - Support employee saying I cannot receive a refund, and that he has to escalate the issue.
Email stating a refund has occured: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdmNybjlHQ2pwM00/view - I found this today, but in reviewing my bank statement no funds were ever credited back to the account for RMA:0065706197.

Hi Artinreality,
Someone will be contacting you shortly to help get things sorted out.
-Dave

How to Get Missing Dates for Each Support Ticket In My Query?

Hello -
I'm really baffled as to how to get missing dates for each support ticket in my query. I did a search for this and found several CTE's however they only provide ways to find missing dates in a date table rather than missing dates for another column
in a table. Let me explain a bit further here -
I have a query which has a list of support tickets for the month of January. Each support ticket is supposed to be updated daily by a support rep, however that isn't happening so the business wants to know for each ticket which dates have NOT been
updated. So, for example, I might have support ticket 44BS which was updated on 2014-01-01, 2014-01-05, 2014-01-07. Each time the ticket is updated a new row is inserted into the table. I need a query which will return the missing dates per
each support ticket.
I should also add that I DO NOT have any sort of admin nor write permissions to the database...none at all. My team has tried and they won't give 'em. So proposing a function or storable solution will not work. I'm stuck with doing everything
in a query.
I'll try and provide some sample data as an example -
CREATE TABLE #Tickets
TicketNo VARCHAR(4)
,DateUpdated DATE
INSERT INTO #Tickets VALUES ('44BS', '2014-01-01')
INSERT INTO #Tickets VALUES ('44BS', '2014-01-05')
INSERT INTO #Tickets VALUES ('44BS', '2014-01-07')
INSERT INTO #Tickets VALUES ('32VT', '2014-01-03')
INSERT INTO #Tickets VALUES ('32VT', '2014-01-09')
INSERT INTO #Tickets VALUES ('32VT', '2014-01-11')
So for ticket 44BS, I need to return the missing dates between January 1st and January 5th, again between January 5th and January 7th. A set-based solution would be best.
I'm sure this is easier than i'm making it. However, after playing around for a couple of hours my head hurts and I need sleep. If anyone can help, you'd be a job-saver :)
Thanks!!

CREATE TABLE #Tickets (
TicketNo VARCHAR(4)
,DateUpdated DATETIME
GO
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-01'
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-05'
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-07'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-03'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-09'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-11'
GO
GO
SELECT *
FROM #Tickets
GO
GO
CREATE TABLE #tempDist (
NRow INT
,TicketNo VARCHAR(4)
,MinDate DATETIME
,MaxDate DATETIME
GO
CREATE TABLE #tempUnUserdDate (
TicketNo VARCHAR(4)
,MissDate DATETIME
GO
INSERT INTO #tempDist
SELECT Row_Number() OVER (
ORDER BY TicketNo
) AS NROw
,TicketNo
,Min(DateUpdated) AS MinDate
,MAx(DateUpdated) AS MaxDate
FROM #Tickets
GROUP BY TicketNo
SELECT *
FROM #tempDist
GO
-- Get the number of rows in the looping table
DECLARE @RowCount INT
SET @RowCount = (
SELECT COUNT(TicketNo)
FROM #tempDist
-- Declare an iterator
DECLARE @I INT
-- Initialize the iterator
SET @I = 1
-- Loop through the rows of a table @myTable
WHILE (@I <= @RowCount)
BEGIN
-- Declare variables to hold the data which we get after looping each record
DECLARE @MyDate DATETIME
DECLARE @TicketNo VARCHAR(50)
,@MinDate DATETIME
,@MaxDate DATETIME
-- Get the data from table and set to variables
SELECT @TicketNo = TicketNo
,@MinDate = MinDate
,@MaxDate = MaxDate
FROM #tempDist
WHERE NRow = @I
SET @MyDate = @MinDate
WHILE @MaxDate > @MyDate
BEGIN
IF NOT EXISTS (
SELECT *
FROM #Tickets
WHERE TicketNo = @TicketNo
AND DateUpdated = @MyDate
BEGIN
INSERT INTO #tempUnUserdDate
VALUES (
@TicketNo
,@MyDate
END
SET @MyDate = dateadd(d, 1, @MyDate)
END
SET @I = @I + 1
END
GO
SELECT *
FROM #tempUnUserdDate
GO
GO
DROP TABLE #tickets
GO
DROP TABLE #tempDist
GO
DROP TABLE #tempUnUserdDate
Thanks,
Shridhar J Joshi
<If the post was helpful mark as 'Helpful' and if the post answered your query, mark as 'Answered'>

HP LaserJet 4250tn Printer Email Support ticket 7464810

Dear Sirs,
We have a support ticket no 7464810. Printer is getting BAD LOCID -4485 error on the control display.
We have carried out all the task that you have listed in your email. There is success. The error is resisting. After each new restart of the printer. the BAD LOCID -4485 error is shown on the display and if the printer was not used during the night the next morning the date from yesterday is shown. This means that the printer does not count the time passed.
Do we have to contact a hardware repair store. Who do we have to contact for a repair? Are there more things to do before contacting as hardware repair store?
Thank you in advance for your support.
Best regards,
Rolf K.

This is a user to user support forum, not a direct link to HP support. Check the email you received for the proper place to respond for further information.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Windows 8.1 and IE11 - Critical Error: Object doesn't support property or method 'addEventListener'

Our SharePoint 2010 sites don't work very well in Windows 8.1/IE11!!
When opening list items or forms etc we get Critical Error : Object doesn't support property or method 'addEventListener'. It looks like it's possibly linked to InfoPath forms. Given that a large chunk of our users will probably be upgrading
to Windows 8.1 as we speak this is slightly worrying!
Has anyone else noticed this, or is it something to do with our deployment? We're running SP2010 SP2 with latest CU.

In older versions of IE, attachEvent is
used to attach an event handler for some event on some element. But as per the update , starting with IE11, attachEvent is
deprecated and you should use addEventListener instead.
IE has included support for addEventListener from
IE9 and above only. So if you still need to support IE8, I suggest you use some cross-browser library like jQuery to bind event handlers instead of vanilla javascript.
As you're already using jQuery, you can bind events like below
$('#yourElement').on('click', function(){
// do something when you click on yourElement

Strange IE ExternalInterface Bug: "Object does not support this property or method"

We have an application on a relatively slow server (I mention
the speed because it may be relevant).
The app is flash 8 and uses ExternalInterface to call a
javascript function in its parent page. It also used the
ExternalInterface to receive a call from another function. These
calls happens separately (the outbound one calls up a list view of
items, clicking on an item calls up the details in the flash
movie). In between the calls, the flash movie is hidden by moving
it off screen using absolute positioning.
On my local development box (Windows XPSP2) this works fine
in both directions.
On our production server (LAMP) this works fine in both
directions in Firefox 1.5 and 2.0
BUT while the outbound call from Flash to the page works fine
in Internet Explorer 6 or 7, the call back from the page to the
flash movie fails with the error messgage "Object does not support
this method or property"
We've tried not hiding the flash so it is always present on
the page and still the browser > flash communication breaks in
ie.
We've tried using both the Adobe active content script and
swfobject to embed the flash in the page with no difference in the
resultset. In truth we've given up and gone to a two-page solution,
reloading the flash from the start each time but I wondered if
anyone had encountered a similar issue? Can't see why it would work
perfectly in FF but not in IE.

Not sure if this is your problem, but you do reference the
Flash object
differently, depending on the browser. In a video player we
made, that uses
JS to communicate back to Flash, I use a function like this
to modify the
variable depending on the browser:
function changeVideo(xname){
//ff
if(window.vplayer){
window.document["vplayer"].SetVariable("theXML", xname);
window.document["vplayer"].GotoFrame(2);
window.document["vplayer"].Play();
//ie
if(document.vplayer){
document.vplayer.SetVariable("theXML", xname);
document.vplayer.GotoFrame(2);
document.vplayer.Play();
The Flash is in a <div> named 'vplayer'
Dave -
Head Developer
http://www.blurredistinction.com
Adobe Community Expert
http://www.adobe.com/communities/experts/

Navigation to object is not supported

Hello all,
YTEST(Package) => Web Objects => BSP Application => YTEST_01 => Pages with Flow Logic => YTEST.HTM
=> Event Handler => OnInitializaion
Does not working Doulbe Click the any INCLUDE or Perform syntax.
Error message is "Navigation to object is not supported"
Message Number is "SO2_TOOL039"
SAP R/3 Enterprise
SAP_BASIS     620
SAP_ABA     620
SAP_APPL     470
help me on this request, will rerward points
/Best Regards
Jacob

Below that source code...
event handler for data retrieval
*" INITIALIZATION
INCLUDE yplas_i005.
DATA : it_utype TYPE yplas_ty019.
UTYPE = c_doc_elec_bill.
APPEND c_doc_elec_bill TO it_utype.

Ehlpdhtm.js script error - Object doesn't support property or method 'Activate'

RH 9.0.2.271
Windows 7 64-bit
This "Object doesn't support property or method 'Activate' ehlpdhtm.js error all of a sudden started popping up when I view any of the chms I build from my file system.
I initially through it was a 64-bit problem because if I view the chm from my file system I get the script error. But if I copy it to a 32-bit PC or run it from within RH (after it's compiled for example) or a 32-bit version of our software, it runs fine. (However, one of my co-workers tried it on her 64-bit machine and didn't receive any error.) In any case, it seems to be happening on my machine only.
Anyway, it's not on every topic, but on every one that calls the ehlpdhtm.js script with this line of code, it appears to be happening:
<script src="ehlpdhtm.js" type="text/javascript" language="JavaScript1.2"></script>
I don't think hhactivex.dll plays with this js at all, but just in case, I unregistred and re-registered that dll to no effect. I also tried explicitly adding in ehlpdhtm.js as a baggage file. Again, to no effect.
What could have changed on my system to make this start happening? And any ideas on how to fix it?

Well here's some more info I found out. If I unregister the 64-bit hhactivex.dll the script error goes away. Of course my Glossary tab is grayed out as shown below, so that's not really an option:
Reregistering the 64-bit hhactivex.dll again shows the script errors. Plus, if I then go to my glossary it's completely empty as shown here:
If I copy this help down into a 32-bit machine everything works: the glossary has glossary terms, there's no script errors.
In short, I don't know what's going on, but the script error I'm getting is somehow related to having the 64-bit dll registered.

In 2008 R2, I get Object doesn't support property or method PollResizeImages

This is when I run a report from a reportviewer control to reporting services.
Another symptom is that images get cropped but if I refresh page cropping doesn't occur
I have this version of SQL server 2008 R2
Microsoft SQL Server 2008 R2 (SP1) - 10.50.2500.0 (X64) Jun 17 2011 00:54:03 Copyright (c) Microsoft Corporation Developer Edition (64-bit) on Windows NT 6.1 <X64> (Build 7601: Service Pack 1) (Hypervisor)
I am using the ReportViewer control to display this report
I get this error Line: 1 Error: Object doesn't support property or method 'PollResizeImages'
It appears to be from this method
function anonymous()
this.PollResizeImages(oReportDiv,oReportDiv)
Another environment with same sql server version doesn't get this error for same report

Hi DenisLang,
As far as I know, it is a known issue in SSRS. Please try to install the latest version of the Report Viewer Runtime to fix the issue.
If the issue is persist, I recommend you that submit this suggestion at
https://connect.microsoft.com/SQLServer/ . If the suggestion mentioned by customers for many times, the product team may consider to add the feature in the next SQL Server version. Your feedback is valuable for us to improve our products and increase the
level of service provided.
Regards,
Alisa Tang
If you have any feedback on our support, please click
here.
Alisa Tang
TechNet Community Support

Email server has been blacklisted by 5 blacklists and website support ticket doesn't work

Hello,
Sorry, our websites support ticket button doesn't work at the moment, so I am looking for a mod/support guy to help out. Apologies for posting on forums.
I have been trying to get our emails of 5 different blacklists, I have gone through the lists manual delisting processes for four but cannot get it off the Sorbs Spam.
We are also constantly getting spam email every day.
I was wondering if you could please facilitate getting our server off this blacklist, (our website is stepglobal.com) and if there are any measures you can do to stop the amount of spam received and/or getting listed on these lists?
Also if a support person could look at our support feature and fix the 'continue' button.
Thanks

Hello,
Sorry, our websites support ticket button doesn't work at the moment, so I am looking for a mod/support guy to help out. Apologies for posting on forums.
I have been trying to get our emails of 5 different blacklists, I have gone through the lists manual delisting processes for four but cannot get it off the Sorbs Spam.
We are also constantly getting spam email every day.
I was wondering if you could please facilitate getting our server off this blacklist, (our website is stepglobal.com) and if there are any measures you can do to stop the amount of spam received and/or getting listed on these lists?
Also if a support person could look at our support feature and fix the 'continue' button.
Thanks

My Objects on SLFN support ticket

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