My officejet 4315xi all in one says ink cartridges 27/56 & 58 for black
When I put in the 56 cartridge it says " cartridge error" WHY doesn't it work when says that number on machine??????
Hi @mojo1042,
Welcome to the HP Forums!
I understand that you are getting the "Cartridge Error," with your HP Officejet 4315xi, after putting in a new cartridge. I am sorry this has happened, but I am happy to help!
According to this link Shop for HP ink and toner, this printer takes the following cartridges:
HP 27 Black Original Ink Cartridge
HP 21 Black Inkjet Print Cartridge
HP 22 Tri-color Original Ink
Hope this helps!
RnRMusicMan
I work on behalf of HP
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HP 7280 all-in-one says ink cartridges are empty and will not print from PC, but it copies fine.
Replaced 2 ink cartridges in hp 7280 but still says both cartridges are empty and will not print from PC, but it will copy fine. When I try to print I get a error box that says "Ink cartridges empty - replace black and yellow ink cartridges to continue." They are brand new - just bought them - expiration date Sep 2015. Have tried rebooting and disconnecting and reconnecting everything. Same error, but it still will do color copies fine - all cartridges are working. Help?!
Hi tfmartin,
I understand you have a Photosmart C7280 that you are unable to print to from your computer. I'm sorry to hear about this, but I will certainly do my best to assist you in resolving this issue.
Before I can offer any suggestions I do need to know which version of Windows or Mac that you're using and how the printer is connected (wireless or USB). Once I have that information I should be able to help you better. In the meantime, if you're using Windows, please download and run the HP Print and Scan Doctor to see if it can assist with the issue at hand
Hope to hear back from you soon! Have a great day
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**MissTeriLynn**
I work on behalf of HP -
Photosmart Premium All-in-one C309 ink cartridges stuck on right
How can I free up the ink cartridges from the right side where they are stuck. I don't want to damage the printer.
The document here may help resolve a jammed carriage on your Photosmart c309a.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP OfficeJet 5505 All-In-One wireless printing.
I've got a problem getting a HP OfficeJet 5505 All-In-One printer working with a Time Capsule for wireless printing.. I'm not quite sure how to debug this, so I'm asking for a little help.
If I connect the printer directly to the Mac, It is properly recognized when I go to add it into the printers list, and documents print normally.
Now when connected to the TimeCapsule, It looks to be recognized in the Airport Utility, and when I go to add it into the printers list, I can see it connected to the Time Capsule.. One difference is that I have to manually choose the printer driver rather than it being auto selected..
When I print a document, it looks like it spools up normally, and gets sent to the printer.. However the printer never starts, or prints.
After reading a few posts it looks like there might be some compatibility issue between office jet printers and the Time Capsule/Airport Extreme as I am not the only one with issues.
Any ideas?The OfficeJet 5505 uses LIDIL (lightweight imaging device interface language) which depends on the host computer for low level commands. It will not work with the Time Capsule's USB port.
Technically, neither the printer nor the TC is at fault. The printer will only work when connected directly to a computer's USB port. Searching for drivers will be a futile exercise.
Sorry for the bad news. If you want to get a printer on your network, get a network printer. -
HP Office Jet 8625 and HP OfficeJet 7410xi All-in-One (a) difference (b) install on one desktop
Given:
HP OfficeJet 7410xi All-in-One connected to 2 desktops (Visa and Win8.1 - 64-bit) via usb network hub (i.Connect). Able to print from both computers. Vista machine has HP Solution Center installed (able to import pictures from camera SD card, scan documents to PDF, etc).
Q1: Are print drivers and sw for 2 different HP printers (HP Office Jet 8625 and HP OfficeJet 7410xi All-in-One) compatible on the same computer?
What is the installation procedure for the SW and driver for HP Office Jet 8625 and connect via Wireless to Visa and Win8.1 - 64-bit desktop such that the 7410xi All-in-One current setup not impacted.
Objective: Ability to select the desired printer for printing,Reason: the 7410 HP Solution Center has additional functions (scan to Pdf, import from camera SD card, etc) than the 8625 so need both.
Q2: Does the HP Office Jet 8625 have similar HP Solution Center ... please provide link to the HP Solution Center SW for the the 8625.
Q3: Where is the user guide manual for the HP Office Jet 8625? The user guide manual refers to 8610, 8620, 8630. Is 8620 same as HP Office Jet 8625; what's the difference?
Q4: Where is the text installation for the HP Office Jet 8625? The only installation guide is a poster -- no words on the poster. Please provide text based setup instructions starting from unpacking out of the box.
Concern with users comments regarding the HP8625: http://reviews.costco.com/2070/100116415/united-stationers-hp-officejet-pro-8625-e-all-in-one-printe...
Q5: "..print envelopes, it thought it was "out of paper". Looks like the plastic "switch" that releases the tray springs is not properly designed...." Please provide instructions to correct the "switch" that releases the tray springs.
Q6: "..unable to print using the black ink cartridge if any of the other three color cartridges are empty..." How to print black and white if the other color cartridges are empty or is this statement an HP design?
Q7: "...after 15 min goes into sleep mode and wont come out unless I unplug machine..." How to turn off 'sleep mode'? If printer enters 'sleep mode', how to turn on without having to unplug/plug printer?
Q8: "..8625 went into powersave mode, then it was Printer OFFLINE...The problem was the HP8625 has a VERY POOR WEAK wireless system. " How to prevent HP going into powersave mode then Offline without doing anything to my network setup?
Q9: "... Windows 8.1 will not print via wireless to this printer ... Download the latest drivers from the HP website for the 8620 series - not from the supplied CD. Then download the "HP Print and Scan Doctor" and run the program. It should render the printer functional with windows 8.1. .. The printer works out of the box with the "old" version of windows perfectly..." Please provide a solution if this user's solution may cause other compatibility issues?Hello @xandux,
I would like to assist you today with the answers to the questions that you have regarding the HP Officejet Pro 8625 e-All-in-One Printer.
Q1: The print drivers for the HP Officejet Pro 8625 e-All-in-One Printer and HP Officejet 7410xi All-in-One Printer are compatible on the same computer.
For the Officejet Pro 8625 you would first run the Wireless Setup Wizard on the front panel of the printer to connect it to the network.
How to Configure Wireless:
On the printer touch screen, touch the Right Arrow () to display the second navigation screen.
Touch the Setup icon (). The Setup Menu screen displays.
Touch Network, touch Wireless Setup Wizard, and then touch Continue.
Wait while the printer searches for routers that are within range of the printer. The Select Network Name menu displays.
Scroll down the list of network names until you find the name of your network.
Touch the name of your network, and then touch OK.
If prompted, enter the WEP or WPA key. This is case sensitive.
The printer will now connect to the network.
Once your printer is successfully connected to the network than you may run the installation of your printer.
The driver package for both Windows Vista and Windows 8.1 is the same. Should you want the latest drivers for the HP Officejet 8625 on both computers please click here to download the drivers. You will need to open that link on both the Vista and the 8 Computers. Once the website opens select the Download button on the top left. Once the download is complete the installation window will pop open. The onscreen prompts will walk you through the quick and easy install. You simply select that you are connecting a Wireless printer when prompted, the installer will search and find your printer and complete the install. You simply sit back and hit 'next' a few times. For additional install assistance and documentation please click here.
I can assure you that your HP Officejet 7410xi All-in-One Printer will not be affected by the installation of the HP Officejet Pro 8625 e-All-in-One Printer as they use completely different drivers.
Q2: The HP Officejet Pro 8625 e-All-in-One Printer uses the HP Printer Assistant Software rather than the HP Solutions Center Software. The Printer Assistant Software installs with the printer. Therefore, there is no separate link available for this. The Printer Assistant will load an icon on your computer that looks like this:
Once you click on that icon you will see a similar screen to this:
Q3: The User Guide for your HP Officejet Pro 8625 e-All-in-One Printer can be found here. It is for the Officejet Pro 8610/8620/and 8630 products as they are all within the same series.
The Officejet Pro 8625 is identical to the Officejet 8620. For specific specifications for just the Officejet Pro 8620 (8625) series printer please click here.
There are slight differences between the 8610, 8620, and 8630 products.
The Officejet Pro 8610: Print speeds are slightly slow (19 ppm in black and 14.5 ppm in colour), letter size flatbed glass, no automatic duplex copies/scans. The specifications for this printer can be found here.
The Officejet Pro 8620 and Officejet Pro 8630: both models are identical with their specifications. The only difference is that the Officejet Pro 8630 comes with 2 paper trays. The specifications for the Officejet Pro 8630 can be found here.
Q4: For detailed setup and install instructions please refer to the two documents below.
For out-of-box hardware setup instructions please click here.
For installation instructions for Windows Vista and Windows 8.1 please click here.
Q5: There is no switch that should have to be altered when printing envelopes. You simply load the envelope within the paper tray and select Print, just like any other printer. For instructions on how to properly load envelopes please click here. The only issue I have seen is that people aren't 'telling' the program on the computer that the printer is printing envelopes. This may cause a 'paper mismatch' error as your machine 'thinks' it's supposed to pull letter size paper and doesn't detect that as loaded in the tray. If there was a hardware defect with the switch when the HP Officejet 8625 first came out, we are not seeing those issues now so the switch issue must have been corrected.
Q6: Because of the Printhead design within these printers, there must be ink inside the printer to print. Therefore, if you run out of yellow ink, you must replace the yellow ink to continue using your printer. Once a cartridge is empty the printer goes into a 'depleted cartridge' error state. When this happens you are not able to use any features of the printer. The best course of action would be to keep an eye on your ink levels. When you start getting prompts that your cartridge is low, have a cartridge on hand for when the ink finally does run out. What I would recommend is if you're not planning on printing a lot in colour from your computer set the 'Black Ink Only' feature under the driver to ON. If you do not have this feature enabled, when you print from your computer certain print jobs are sent to your printer as 'image' files. If a document is sent to the printer as an 'image' file the printer will use colour ink to enrich the black on the document. This causes the colour ink to run out much faster than anticipated. If you turn Black Ink Only ON only black will be used for black documents. If you want to print a colour document you simply disable the Black Ink Only feature for that specific print job.
For more information regarding why this occurs and how to set Black Ink Only please click here.
Q7: Your machine is designed to go into sleep mode after about 10-15 minutes. This is not a design flaw. Ideally, once your printer enters sleep mode, if you need to print something you simply send the print command and the printer will wake up and respond for you. Occasionally sleep mode has issues. One issue for instance is when you have a networked printer. Sometimes the routers don't send the print command to the sleeping printer properly and that causes the printer not to 'wake up'. This can be corrected with altering settings on your router. The other issue may lie with a programming issue within the printer. The best course of action to avoid sleep mode issues would be to ensure that your printer is running the latest Firmware. The latest Firmware can be downloaded here.
Q8: Again, powersave mode is the same thing as sleep mode. You should have no issues allowing your wireless Officejet 8625 to go into a sleep mode. Once the printer is asleep you simply send a print job to your printer and the printer will 'wake up' and print for you. It is rare to see 'sleep mode' or 'powersave' issues. Always keep the Firmware up to date to avoid programming issues.
Q9: Microsoft has recently released a HotFix to correct wireless printing issues as they have found printing issues within the Windows 8 and Windows 8.1 Operating Systems. This issue is not specific to HP or the HP Officejet 8625. Rather, the issue seems to affect all wireless printers on the Windows 8 and Windows 8.1 Operating Systems. The HotFix can be found here. Once the website opens you simply select the button for HotFix Download Available. Follow any onscreen prompts to install the HotFix. There has been a lot of luck with running this fix.
I hope this information helps to clear up any issues you may have. Please let me know if you have any further questions or concerns. Thanks for reaching out to the HP Support Forums!
X-23
I work on behalf of HP
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HP OfficeJet 6310 All-In-One printer won't print in color with new cartridge
HP OfficeJet 6310 All-In-One printer on a iMAC OSX version 10.9.5 system
Hello,
As I don't print in color much but had need to I discovered my printer not printing in color. I trouble shooted and even replaced with an new HP95 new from Office Depot ( I never buy refilled). The printer still won't print color but it advances the paper as if it was printing - just no ink on paper. I have cleaned thoroughly the ink jet heads, cartridge area, and run all the alignment and printer utilities. The test page print does not show color either. I have no error messages. Don't know what else to do.
thanks
DHHi there @dhengr!
Thanks for contacting the HP Forums!
I can see your having a print quality issue with your HP OfficeJet 6310. I should be able to provide documentation that will help locate a resolution. You mentioned you have already tried another HP95 tri-color cartridge with no resolution. I also noticed you said that the quality report from the printer also has no color ink.
If a stand alone test report is performed from the front of the printer such a printhead cleaning or print quality report and there is no color on the page then you are likely looking at a hardware issue within the printer. I have provided a document regarding Missing, Faded, or Dull Colors on the HP Officejet 6310 All-in-One Printer. If you follow the document from start to finish and still have the same issue then I would recommend contacting our HP tech support via phone. They deal with hardware warranty and replacement options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great weekend and thank you again for posting on the HP Forums!
Cbert
I work on behalf of HP.
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Officejet 4622 all in one error status
My officejet 4622 all in one, using windows 8 os, has totally stopped printing anything but test pages. Had the blue light flasing for a week saying it was offline ~ solved that problem, but now all I get is "status: error". Have checked all connections, rebooted wireless router, used every tool available on the printer, absolutely will not print. Don't want to replace it, but I will if I can't get it printing again. Help
Hi @1oldgoat
I see you are having some difficulty with your 4622. There are a few things we can check. First, do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
Also, make sure you have the latest firmware update. This firmware update can improve printer performance and fix miscellaneous defects.
OJ4620_R1424A.exe
Finally, running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP -
Cleaning print head HP Officejet 4315 All-in-One Printer support
Hi,
I'm having a problem with my
HP Officejet 4315 All-in-One Printer.
I'm using Windows 8 and have topped up the ink levels. The printer is printing with white lines which I understand indicates that the print heads need cleaning.
All the advice I can find online says that to run a print head clean from your computer you need to go the printer in control panel > select printer properties > then click on the 'maintenance' tab.
Using Windows 8 it appears there is no "maintenance" tab and I cant find any option to clean print heads elsewhere on the properties tab!
Not sure where to go from here?
Many thanks for your help in advance.That is the only way you can clean the ink cartridges. I would recommend contacting HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
Good luck.
I worked on behalf of HP. -
No color--Except when using 'Clean'...how is that possible? Officejet 4215 All in One.
I have more impossible problems with my printers these days.....
I do a 'Clean Cartridges' and everything is perfect, all 3 colors and black.
But if I then try to Color Copy that page, or print a page from IE, or print from Photoshop...no color comes out!
Some times I get a few small smudges of yellow or blue, but always zero red.
Do another Clean....and the Clean page looks perfect!!! If anything there is almost TOO much ink on the page.
So I have proven I have ink, the nozzles aren't clogged...yet it wont print?
What could possibly be the problem?
Yes, I keep checking to see if it is set to Grayscale, its not (and I do get yellow smudges sometimes)
HP Officejet 4215 All in One.
Any ideas appreciated...
MarkHi RandomGrin,
Maybe option 2.”Disable the HP Digital photography options” will help. Further details can be found on the following Link.
Best Regards,
Tom_S
Although I am an HP employee, I am speaking for myself and not for HP.
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I work for HP, supporting the HP Experts. -
How can I use Active Print on my Ipad and print to my usb connected HP officejet 6110 all in one
I was previously able to use Active Print on my Ipod to print to my usb connected HP officejet 6110 all in one. Now, however, with my Ipad version 2 I can no longer get this to work. Can anyone help? Thanks.
Hi,
HP do not provide any USB connection solution for iOS.
As Active Print is a 3rd party application which provide this functionality, i believe you may find a better help within Active Print support as they more familier with their application requirement and functionality:
http://www.activeprint.net/support/
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution -
Installation Officejet 4335 all-in-one
Since my laptop crashed (Acer Aspire - Vista) I have bought a new one (hp 250 G3 – windows 7). And I therefore want to reinstall my Officejet 4335 all-in-one. I have reinstalled this printer many times on my old laptop using AIO_CDB_Full_Non-Network_enu_NB which I downloaded from your support site and have never had any problems with the installation.
This time the installation doesn’t work... chronicle of events
Attached USB cable to printer/laptop
Got the usual “device is ready for use” notification
Started installation software
Got error message ...
USB Drivers etc.
Checked to see if Printer visible to laptop – it is !!!
Just for devilment, tried to print something – it worked !!!
But still cannot continue installation because of USB error message
Tried cable on all three USB ports – installation software repeats error message
All USB ports work with various devices (including the printer cable to the all in one)
I need to complete the installation as I need the other functions – particularly scanning.
All help appreciated.
Regards
David M. GulleverHello there! Welcome to the forums @Dragonfish
I read your post about the issue you're having with installing your Officejet 4335 on your Windows 7 system.
There is most likely issues installing the printer, as it does not have a driver available for Windows 7, which also means there is no scanning software available either.
Check out the drivers available here: HP Officejet 4355 All-in-One Printer Drivers
The best bet you have would be to try the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the printing issue. If printing still does not work, I would suggest a printer upgrade.
Good luck
R a i n b o w 7000I work on behalf of HP
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HP Officejet 6500 all-in-one wireless - Will not Scan
Hi, I noticed after installing Snow Leopard Mac OS X x10.6 and updating HP printer drivers, scanning feature using HP Scan Pro does not work on my HP OfficeJet 6500 All-in-one Wireless E709n. Below is the exception it generates:
========
Process: HP Scan Pro [213]
Path: /Applications/Hewlett-Packard/HP Scan Pro.app/Contents/MacOS/HP Scan Pro
Identifier: com.hp.scanpro
Version: ??? (7.5.0)
Code Type: X86 (Native)
Parent Process: launchd [94]
Date/Time: 2009-09-13 11:54:41.167 -0700
OS Version: Mac OS X 10.6.1 (10B504)
Report Version: 6
Interval Since Last Report: 934 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 415 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: D81FBBAF-F3CE-4A2D-8440-72B353E56072
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.hp.XorbScan 0x170c5add Orblite_CallException::lookup(_OrbliteCallInfo const&) + 11
1 com.hp.XorbScan 0x1705f7f3 Orblite_CallException::lookup_or_add(_OrbliteCallInfo&) + 19
2 com.hp.XorbScan 0x1705f89f Orblite_CallException::exception(_OrbliteCallInfo&, OrbliteExceptionBase const&, Orblite::Ownership) + 17
3 com.hp.XorbScan 0x1708b038 IIOPTransport::Request::exception(_OrbliteExceptionBase&) + 36
4 com.hp.XorbScan 0x1709054e IIOP_Transport::Client::ThreadMap::invalidate() + 58
5 com.hp.XorbScan 0x1709062c IIOP_Transport::Client::invalidate() + 156
6 com.hp.XorbScan 0x17090e56 IIOP_BindingInfo::~_IIOPBindingInfo() + 86
7 com.hp.XorbScan 0x17090f01 IIOP_BindingInfo::delref() + 29
8 com.hp.XorbScan 0x1708c9fc IIOP_Profile::~_IIOPProfile() + 42
9 com.hp.XorbScan 0x17054ebf IOPProfileBase::unreference() + 59
10 com.hp.XorbScan 0x170cda90 AFJCListNode<_IOP_Profile>::~AFJCListNode() + 38
11 com.hp.XorbScan 0x170cddf0 AFJCList<_IOP_Profile>::remove_start(_IOPProfile*) + 158
12 com.hp.XorbScan 0x170cde35 AFJCList<_IOP_Profile>::~AFJCList() + 43
13 com.hp.XorbScan 0x17053392 IOP_IOR::~_IOPIOR() + 548
14 com.hp.XorbScan 0x17053417 IOPIOR::unreference() + 65
15 com.hp.XorbScan 0x1706df0d Orblite_Object::~_OrbliteObject() + 41
16 com.hp.XorbScan 0x1707ef5e HPL_Object::~_HPLObject() + 54
17 com.hp.XorbScan 0x17096929 OrbliteScan::Release() + 53
18 com.hp.XorbScan 0x170b03bd SmXJustExecuteIt(kSmXService, void (*)(kSmXServiceCategory, kSmXService, __CFDictionary const*), __CFDictionary const*&) + 2787
19 com.hp.hpio.SmartX 0x170148a5 ScanServiceProvider::SmXJustExecuteIt(kSmXServiceCategory, kSmXService, void (*)(kSmXServiceCategory, kSmXService, __CFDictionary const*), __CFDictionary const*&) + 281
20 com.hp.hpio.SmartX 0x1701081b SmXJustExecuteIt + 221
21 com.hp.HPAiOScan 0x16fdb262 SmScanCloseSession(void*) + 50 (SmartXScanInterface.cpp:59)
22 com.hp.HPAiOScan 0x16fd7779 CTulipScanInterface::CloseScannerSession(unsigned long, unsigned long*) + 31 (Tulip2SMARTMapping.cp:141)
23 com.hp.scanpro 0x0004309b ScannerAccess::Close() + 103
24 com.hp.scanpro 0x000430e1 ScannerAccess::~ScannerAccess() + 17
25 com.hp.scanpro 0x000de56f CEdna::closeDriver() + 489
26 com.hp.scanpro 0x000bceee TScannerModelEdna::~TScannerModelEdna() + 70
27 com.hp.scanpro 0x00053f60 TimageModel::~TimageModel() + 136
28 com.hp.scanpro 0x00046d0e cImageModel::~cImageModel() + 1124
29 com.hp.scanpro 0x000368a1 CMagLev::~CMagLev() + 87
30 com.hp.scanpro 0x00002f4b MLInterface::ReleaseMagLev() + 25
31 com.hp.scanpro 0x000100a7 -[ScanControl Shutdown] + 113
32 com.hp.scanpro 0x00023604 -[Controller applicationWillTerminate:] + 540
33 com.apple.Foundation 0x97c1b2fc nsnotecallback + 345
34 com.apple.CoreFoundation 0x98cd0c29 __CFXNotificationPost + 905
35 com.apple.CoreFoundation 0x98cd065a _CFXNotificationPostNotification + 186
36 com.apple.Foundation 0x97c10120 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
37 com.apple.Foundation 0x97c1d4fd -[NSNotificationCenter postNotificationName:object:] + 56
38 com.apple.AppKit 0x92601e1f -[NSApplication terminate:] + 713
39 com.hp.scanpro 0x00023723 -[Controller windowShouldClose:] + 61
40 com.apple.AppKit 0x925fad18 -[NSWindow _document:shouldClose:contextInfo:] + 149
41 com.apple.AppKit 0x925fac77 -[NSWindow __close] + 241
42 com.apple.AppKit 0x925fab77 -[NSWindow _close:] + 171
43 com.apple.AppKit 0x9240814a -[NSApplication sendAction:to:from:] + 112
44 com.apple.AppKit 0x924e7891 -[NSControl sendAction:to:] + 108
45 com.apple.AppKit 0x924e333e -[NSCell _sendActionFrom:] + 169
46 com.apple.AppKit 0x924e2639 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1808
47 com.apple.AppKit 0x92537915 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 524
48 com.apple.AppKit 0x924e108f -[NSControl mouseDown:] + 812
49 com.apple.AppKit 0x92537437 -[_NSThemeWidget mouseDown:] + 104
50 com.apple.AppKit 0x924df0c4 -[NSWindow sendEvent:] + 5549
51 com.apple.AppKit 0x923f7ceb -[NSApplication sendEvent:] + 6431
52 com.apple.AppKit 0x9238b6fb -[NSApplication run] + 917
53 com.apple.AppKit 0x92383735 NSApplicationMain + 574
54 com.hp.scanpro 0x00002872 _start + 216
55 com.hp.scanpro 0x00002799 start + 41
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x95a5903a kevent + 10
1 libSystem.B.dylib 0x95a59768 dispatch_mgrinvoke + 215
2 libSystem.B.dylib 0x95a58bf9 dispatch_queueinvoke + 183
3 libSystem.B.dylib 0x95a5898a dispatch_workerthread2 + 234
4 libSystem.B.dylib 0x95a58401 pthreadwqthread + 390
5 libSystem.B.dylib 0x95a58246 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x95a51756 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x98cf204d __CFSocketManager + 1085
2 libSystem.B.dylib 0x95a5ff39 pthreadstart + 345
3 libSystem.B.dylib 0x95a5fdbe thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
Thread 4:
0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
Thread 5:
0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x17090e0e ecx: 0x17118a24 edx: 0xbfffd854
edi: 0x010a7468 esi: 0x00000000 ebp: 0xbfffd798 esp: 0xbfffd760
ss: 0x0000001f efl: 0x00010286 eip: 0x170c5add cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0x208fe7 +com.hp.scanpro ??? (7.5.0) /Applications/Hewlett-Packard/HP Scan Pro.app/Contents/MacOS/HP Scan Pro
0x765000 - 0x765ff7 libmx.A.dylib ??? (???) <01401BF8-3FC7-19CF-ACCE-0F292BFD2F25> /usr/lib/libmx.A.dylib
0x16dba000 - 0x16dc7fff +com.hp.aio.smartx.plugin.DeviceManager 2.3.0 (2.3.0) /Library/Frameworks/HPSmartX.framework/Versions/A/Plugins/DeviceManagerPlugins/ HPDeviceManager.plugin/Contents/MacOS/HPDeviceManager
0x16dd7000 - 0x16e26fe3 +com.hp.hpio.HPServicesInterfaceFramework 2.5.5 (2.5.5.679) /Library/Frameworks/HPServicesInterface.framework/Versions/B/HPServicesInterfac e
0x16e34000 - 0x16e41fd7 +com.hp.hpio.HPPmlFramework 2.5.5 (2.5.5.679) /Library/Frameworks/HPPml.framework/Versions/B/HPPml
0x16e47000 - 0x16efcfe7 libcrypto.0.9.7.dylib ??? (???) <4917E4F2-817F-5AC4-3FBE-54BC96360448> /usr/lib/libcrypto.0.9.7.dylib
0x16f42000 - 0x16f89045 +libHPIOnetsnmp.5.dylib ??? (???) /Library/Frameworks/HPServicesInterface.framework/Versions/B/Libraries/libHPIOn etsnmp.5.dylib
0x16fd6000 - 0x16fe0fff +com.hp.HPAiOScan HPAiOScan version 1.4.1, Copyright © 2007-2008 Hewlett-Packard Development Company, L.P. (1.4.1) /Library/Application Support/Hewlett-Packard/HP Scan Pro/LIB/HPAiOScan.bundle/Contents/MacOS/HPAiOScan
0x1700e000 - 0x1701afff +com.hp.hpio.SmartX 1.11.0 (1.11.0) /Library/Frameworks/HPSmartX.framework/Versions/A/HPSmartX
0x1702d000 - 0x1710efca +com.hp.XorbScan 1.1.6 (1.1.6) /Library/Frameworks/HPSmartX.framework/Versions/A/Plugins/ScanPlugins/XorbScan. plugin/Contents/MacOS/XorbScan
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <211AF0DD-42D9-79C8-BB6A-1F4BEEF4B4AB> /usr/lib/dyld
0x90003000 - 0x90054ff7 com.apple.HIServices 1.8.0 (???) <B8EC13DB-A81A-91BF-8C82-66E840C64C91> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x90086000 - 0x900c3ff7 com.apple.SystemConfiguration 1.10 (1.10) <897AEEAF-CF5D-2843-C33B-31A0A7C98A6A> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x90129000 - 0x90151ff7 libxslt.1.dylib ??? (???) <769EF4B2-C1AD-73D5-AAAD-1564DAEA77AF> /usr/lib/libxslt.1.dylib
0x90202000 - 0x90266ffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x90267000 - 0x905cbff7 com.apple.QuartzCore 1.6.0 (226.0) <7E29DD09-BE04-AA06-5C81-5C093F16901B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x905cd000 - 0x90a02ff7 libLAPACK.dylib ??? (???) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x90a03000 - 0x90ab5ffb libFontParser.dylib ??? (???) <EB089832-660F-0B34-3AC8-CCDA937987D9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x91eae000 - 0x91eb1ff7 libCGXType.A.dylib ??? (???) <3FB5E457-EABF-B33E-E01B-C695FB2D72EE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x91eb2000 - 0x91edcff7 com.apple.shortcut 1.1 (1.1) <B0514FA9-7CAE-AD94-93CA-7B2A2C5F7B8A> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x91edd000 - 0x91fbaff7 com.apple.vImage 4.0 (4.0) <64597E4B-F144-DBB3-F428-0EC3D9A1219E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x91fe2000 - 0x92013ff3 libTrueTypeScaler.dylib ??? (???) <F326E053-7425-2F10-F883-CBD56A1E1B72> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x92014000 - 0x92014ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x92185000 - 0x9223efe7 libsqlite3.dylib ??? (???) <16CEF8E8-8C9A-94CD-EF5D-05477844C005> /usr/lib/libsqlite3.dylib
0x9223f000 - 0x92270ff7 libGLImage.dylib ??? (???) <0FB347C7-A579-4E51-4733-39AB28064554> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x922a3000 - 0x922a9ff7 libCGXCoreImage.A.dylib ??? (???) <8E11578A-B46D-0BC1-DE50-05A92F377D7D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x92380000 - 0x92380ff7 com.apple.Accelerate 1.5 (Accelerate 1.5) <F642E7A0-3720-FA19-0190-E6DBD9EF2D9B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x92381000 - 0x92c5eff7 com.apple.AppKit 6.6.1 (1038.2) <27C304F6-0045-160B-7591-E57ECF19BDDB> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x92db3000 - 0x92dcbff7 com.apple.CFOpenDirectory 10.6 (10.6) <1537FB4F-C112-5D12-1E5D-3B1002A4038F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x92eaf000 - 0x92eb9ff7 libCSync.A.dylib ??? (???) <A05BB12D-CD51-DE43-323B-3A3E99A3EED5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x92eba000 - 0x92f33ff3 com.apple.audio.CoreAudio 3.2.0 (3.2) <91AE891E-6015-AABE-3512-2D5EBCA0937B> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x92f41000 - 0x92fddfe7 com.apple.ApplicationServices.ATS 4.0 (???) <81700C90-2614-F7E2-CC6A-B01C24A2BD75> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x92ff1000 - 0x930a0fef com.apple.ColorSync 4.6.0 (4.6.0) <66ABAE86-B0EC-D641-913D-08ACA965F9FA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x930ba000 - 0x930cefe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
0x93377000 - 0x933c0fe7 libTIFF.dylib ??? (???) <6EF87001-6FB4-1405-C588-F6D8042D3534> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x93448000 - 0x93464fe3 com.apple.openscripting 1.3 (???) <D2FF4419-FD71-5D4A-F397-B03E82085232> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x9369c000 - 0x9371effb SecurityFoundation ??? (???) <29C27E0E-B2B3-BF6B-B1F8-5783B8B01535> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x938ac000 - 0x938bdff7 com.apple.LangAnalysis 1.6.5 (1.6.5) <E77440D0-76EE-EB4C-3D00-9EDE417F13CF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x938be000 - 0x938d2ffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x938d3000 - 0x93917fe7 com.apple.Metadata 10.6.0 (507.1) <CBD1B22B-5F10-C784-03A2-35106B97DF3F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x93918000 - 0x93c3bfef com.apple.HIToolbox 1.6.0 (???) <6F95AF67-678A-D8BC-FFC2-029C9AA2F44A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x93c3c000 - 0x93f35fef com.apple.QuickTime 7.6.3 (1584) <687233E1-F428-5224-08D5-5874BEA2300D> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x93f7f000 - 0x9413bfef com.apple.ImageIO.framework 3.0.0 (3.0.0) <A37E541F-3D6A-2BE9-AB32-F60CCDE13608> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x941b7000 - 0x941d5ff7 com.apple.CoreVideo 1.6.0 (43.0) <3A853574-DD9E-08D8-FD2C-6221B55C3E08> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x9440d000 - 0x9445dff7 com.apple.framework.familycontrols 2.0 (2.0) <50617342-E578-4C1C-938A-19A37ECA91CA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x9446c000 - 0x9449fff7 com.apple.AE 496 (496) <B638FDD4-7322-F0E4-ACEB-777D8A1399E1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x944d4000 - 0x944d8ff7 IOSurface ??? (???) <C11D3FF3-EB51-A07D-EF24-9C2004115724> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x944d9000 - 0x9450dff7 libcups.2.dylib ??? (???) <9078BA07-DEE1-6597-D15D-7BE3A20CB5A0> /usr/lib/libcups.2.dylib
0x9450e000 - 0x94513ff7 com.apple.OpenDirectory 10.6 (10.6) <92582807-E8F3-3DD9-EB42-4195CFB754A1> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x9461e000 - 0x946efff3 ColorSyncDeprecated.dylib ??? (???) <AFD6DAC8-12EF-B2A0-5322-E902D5B48B0A> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.f ramework/Versions/A/Resources/ColorSyncDeprecated.dylib
0x946f0000 - 0x94781fe3 com.apple.print.framework.PrintCore 6.0 (312) <C588530A-0F2C-DD72-E308-3B8735125189> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x94782000 - 0x9478cff7 com.apple.HelpData 2.0.3 (33) <AD60F037-CE57-C93A-F865-2CEEE3F08F31> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x9478d000 - 0x947adfe7 libresolv.9.dylib ??? (???) <A48921CB-3FA7-3071-AF9C-2D86FB493A3A> /usr/lib/libresolv.9.dylib
0x947f5000 - 0x9488dfe7 edu.mit.Kerberos 6.5.8 (6.5.8) <BA9BD282-FF56-3BFD-E78C-7DBE73B48480> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x948c8000 - 0x9490cff3 com.apple.coreui 0.2 (112) <A810DFFD-6314-5E2B-93A4-D5626634B1EE> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x9490d000 - 0x949bafe7 libobjc.A.dylib ??? (???) <410DD065-A18F-F054-0457-65525F4D1039> /usr/lib/libobjc.A.dylib
0x949bb000 - 0x949f1fff libtidy.A.dylib ??? (???) <DDFAB560-3883-A6A2-7BDD-D91730982B48> /usr/lib/libtidy.A.dylib
0x949f2000 - 0x949f5ff7 libCoreVMClient.dylib ??? (???) <16BB2178-B32D-E57E-F1E4-D177F7754232> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x949f6000 - 0x94af7fe7 libxml2.2.dylib ??? (???) <C242A74D-280A-90C3-3F79-891624AA45D2> /usr/lib/libxml2.2.dylib
0x94af8000 - 0x94b04ff7 libkxld.dylib ??? (???) <152C8DBB-0149-5827-3240-E57CA85CFE5F> /usr/lib/system/libkxld.dylib
0x94b05000 - 0x94b27ff3 com.apple.DirectoryService.Framework 3.6 (621) <61569C79-6567-BE8F-4F76-BAC04E5FBF79> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x94b28000 - 0x94b88fe7 com.apple.CoreText 3.0.0 (???) <8F4FCAE2-8E6F-F0DE-A6AA-15D0228B7F13> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x94b89000 - 0x94c7fff7 libGLProgrammability.dylib ??? (???) <B8E40851-3A01-7D01-2F96-537BF7FA63B5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x94c80000 - 0x94c8afe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x94f3c000 - 0x94f3cff7 com.apple.Carbon 150 (152) <608A04AB-F35D-D2EB-6629-16B88FB32074> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x94f3d000 - 0x94f4dff7 libsasl2.2.dylib ??? (???) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
0x95277000 - 0x9527efff com.apple.print.framework.Print 6.0 (237) <7A06B15C-B835-096E-7D96-C2FE8F0D21E1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x9527f000 - 0x952c5ff7 libauto.dylib ??? (???) <FAB17F30-A28B-E33D-6E21-C7119C9C83ED> /usr/lib/libauto.dylib
0x952f8000 - 0x9531cff7 libJPEG.dylib ??? (???) <265DBF67-994E-E320-4CB1-9C3DE792C3B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x9531d000 - 0x9557fff3 com.apple.security 6.0 (36910) <F045B57C-054F-F06F-EF7E-EABEC2700274> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x95580000 - 0x95996ff7 libBLAS.dylib ??? (???) <C4FB303A-DB4D-F9E8-181C-129585E59603> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x95997000 - 0x959a5fe7 libz.1.dylib ??? (???) <7B7A02AB-DA99-6180-880E-D28E4F9AA8EB> /usr/lib/libz.1.dylib
0x959a6000 - 0x95a15ff7 libvMisc.dylib ??? (???) <59243A8C-2B98-3E71-8032-884D4853E79F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x95a16000 - 0x95a31ff7 libPng.dylib ??? (???) <38DD4AA1-0643-85A0-F2F5-EE9269729975> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x95a32000 - 0x95bd6feb libSystem.B.dylib ??? (???) <E58B649F-FFDC-AB09-2028-8B706BEF7C0F> /usr/lib/libSystem.B.dylib
0x95bd7000 - 0x95bd7ff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x95bd8000 - 0x95bdaff7 com.apple.securityhi 4.0 (36638) <962C66FB-5BE9-634E-0810-036CB340C059> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x95bdb000 - 0x95bdeffb com.apple.help 1.3.1 (41) <67F1F424-3983-7A2A-EC21-867BE838E90B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x95bdf000 - 0x95bf4fff com.apple.ImageCapture 6.0 (6.0) <3F31833A-38A9-444E-02B7-17619CA6F2A0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x95bf5000 - 0x95bf5ff7 com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x95e0c000 - 0x95efeff7 libcrypto.0.9.8.dylib ??? (???) <792B8722-3091-5E9F-E25F-67499CFE0599> /usr/lib/libcrypto.0.9.8.dylib
0x95f3f000 - 0x95f80ff7 libRIP.A.dylib ??? (???) <6DB158C6-A84D-98C9-1D48-868A3DB17D09> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x95f81000 - 0x95f8bff7 libGL.dylib ??? (???) <B375A3B6-2983-A4E4-50FB-9087FD606FD6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x962a2000 - 0x962effeb com.apple.DirectoryService.PasswordServerFramework 6.0 (6.0) <BF66BA5D-BBC8-78A5-DBE2-F9DE3DD1D775> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x962f0000 - 0x9630ffe7 com.apple.opencl 11 (11) <372A42E7-FB10-B74D-E1A0-980E94D07021> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x96310000 - 0x96438fe7 com.apple.CoreData 102 (246) <E7E6CE39-9B51-13C8-FE31-8FE57CF7BDE1> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x9657b000 - 0x96645fef com.apple.CoreServices.OSServices 352 (352) <D9F21CA4-EED0-705F-8F3C-F1322D114B52> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x96646000 - 0x96653ff7 com.apple.opengl 1.6.3 (1.6.3) <59D86286-B46F-B0E4-68F8-E5CDCADE393E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
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0x96bc3000 - 0x96be9fff com.apple.DictionaryServices 1.1 (1.1) <07694B30-56A9-5C98-B8BC-DA0628715FA8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
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0x98b09000 - 0x98b09ff7 com.apple.CoreServices 44 (44) <AC35D112-5FB9-9C8C-6189-5F5945072375> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x98bdc000 - 0x98be0ff7 libGIF.dylib ??? (???) <51848EBF-27D4-0F85-C22A-D1AE10D328F3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x98be1000 - 0x98c3bff7 com.apple.framework.IOKit 2.0 (???) <7618DDEC-2E3B-9C6E-FDC9-15169E24B4FB> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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0x98dee000 - 0x98e9dff3 com.apple.ink.framework 1.3 (104) <8526D880-D367-3EF9-DBFD-9A6AB240F57A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
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0x991c1000 - 0x991cbffb com.apple.speech.recognition.framework 3.10.10 (3.10.10) <E106CC3A-7633-5587-0B29-64E19FCBC613> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x991cc000 - 0x9934efe7 libicucore.A.dylib ??? (???) <FBB66376-CBA9-8149-A1AA-10AB8578C3B3> /usr/lib/libicucore.A.dylib
0x9934f000 - 0x99391fe7 libvDSP.dylib ??? (???) <8F8FFFB3-81E3-2969-5688-D5B0979182E6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x99392000 - 0x9942fff3 com.apple.LaunchServices 360.3 (360.3) <C8590D53-E46A-F58A-7CF2-03A8159D8569> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <E58B649F-FFDC-AB09-2028-8B706BEF7C0F> /usr/lib/libSystem.B.dylib
Model: MacBookPro5,3, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.48f2
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.91.19)
Bluetooth: Version 2.2.1f7, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS723232L9SA62, 298.09 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000
USB Device: USB Mouse, 0x046d (Logitech Inc.), 0xc00b, 0x06200000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
========While HP Scan Pro is not supported on Snow Leopard, HP Scan is. You can get a copy by downloading a the full 10.6 solution for your OfficeJet 6500 series. Details on the download are available [here|http://discussions.apple.com/message.jspa?messageID=10274078#10274078].
Just trying to help.
Andrew -
HP Officejet 4500 All-in-One Printer - G510g installation windows 8.1 64bit
After operating a HP Officejet 4500 All-in-One Printer - G510g from both an old Windows XP notebook and from an ASUS Windows 8, 64bit laptop, subsequently updated to 8.1; I'm now trying to install it to run from a Toshiba Satellite NB10T-A notebook Windows 8.1 64bit, but without success.
The original installation CD does not provide an installation but on start up (presumably because it is only compatible with Windows XP and 7.
The www.hp.com site offers a download of a full driver for the printer, forWindows 8.162bit. This seems to download fine. The file unpacks, says it is installing, but on completion the driver is not available.
There are no options to uninstall, either in control panel/printers or in control panel/software.
Without the driver, the Windows 8.1 system recognises the printer and allows simple printing ffrom applications. However, it is not possible to use the scan options, giving the error message that the driver is not available. Neither HP Solution Center or HP Document Manager are installed.
I have tried HP Print and Scan Doctor. This recognises the printer on USB link, says that there are missing drivers, downloads, unpacks and installs drivers. But the printer icon in control panel/printers continues to have an alarm icon and indicates that the printer is still missing drivers.
I have also tried the HP Printer Installation Wizard. The result is similar.
Please advise how I can install the scan options of this equipment and confirm that the machine is compatible with windows 8.1 64bit.
Thank you
This question was solved.
View Solution.Hello @monc , welcome to the HP forums!
I read through your post about how you cannot scan on your Windows 8.1 computer as the driver and software doesn't seem to be completing successfully on your system. However, you have been able to install the printer and its functioning fine on other computers.
I would suggest checking the Control Panel to see if there are any printer files to uninstall: Uninstalling the Printer Software
Restart the PC afterwards
Perform a Clean Boot
Restart the PC again
Download and install the printer again: HP Officejet Full Feature Software and Driver
If you see any error messages or codes during the installation process, make note of the exact problem or error and post me back a screen shot or the details.
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution! -
I have an HP Officejet 4315 All-in-One that I bought several computers ago. I now have 2 computes that have Windows 8.1 on them, and the installation disc is for Windows 2000 and Windows XP. The installation disc says that my system doesn't have what it takes to load this printer, and I can't seem to find a driver that will work. I have run the HP software that checks your printer, and it prints and scans on the test run. It will scan off my computer and allow me to save to my computer. It will not print what I personally scan. It makes copies independent of the computer.
I think I need a driver. I don't understand why it prints on the test run by HP, but won't do it off my information on my computer. Any ideas?
It is out of warranty and basically there isn't anything wrong with it except it doesn't go with Windows 8.1.Hi @dgclmn51
Although there is no full feature software and driver for the officejet 4315, you can still use the printer with the computer.
Please use the following document to learn more; Install a Windows 8 Driver with Windows Update.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
Why is my computer telling me to turn ON my HP officejet 8500 all in one? It's ON!
My HP officejet 8500 all in one printer is powered on. The fax and copier are working but when I try to print my computer (windows 7 pro 32bit) tells me to power on my printer. I had trouble with my DSL internet server yesterday and installed a new modem w/ router from at&t and my printer runs through a netgear prosafe port switch. I had to reboot everything to get the internet up on my PC. the printer worked fine before the internet and hardware trouble. I have tried wiring it directly to the PC with the USB cable and it gives the same error. I have rebooedt, unplugged computer and printer over and over.
Turn the printer off. Hold # and 6 keys while and a bit after turning it back on. This will reset the printer.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP
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